I went in this morning to get a new battery and honestly I was pretty anxious about the whole…read morething. Car stuff stresses me out, and I had no idea what I was looking for. Alex helped me right away. He showed me the two battery options for my car and explained the differences in a way that actually made sense. He was also really quick to pull my old battery out and let me know that removing it first would save me around twenty two dollars because it covered the core cost. At one point I totally misheard him and did not follow him back into the store like I was supposed to. He ended up coming back outside to get me, and he stayed super patient the whole time even though my hearing is terrible and I kept feeling lost. He walked me through everything without making me feel dumb, answered all my questions clearly, and got everything done really fast. Honestly it ended up being a great experience.

My running light was out, I went to O'Reilly a couple of blocks down and they said they couldn't…read morehelp me. It's literally just a twist cap. Told me to go to Auto Zone. Francisco from auto zone was so nice, he said he will try his best if he is able to. Some cars require more work but mine is literally just twist the cap off. He did it in like 2 minutes.

A good store to shop at they always seem to help me with my parts or prices , unlike Autozone which…read moresometimes is a pain to deal with

Not only are they incredibly rude but they're also disorganized. We called to ask if when we bought…read moreour battery if it can be installed and they said yes. We went to the store, bought the battery but when it came time to install they told us there wasn't anyone here that could do it. They then proceeded to rent us tools for an additional $22 and the tool set was missing pieces necessary to do the install. It took an employee coming out and letting us use their personal toolbox to be able to do the job. A complete mess and drawn out process.

I needed heat sink paste for a ignition module and the closest was all the way in Watsonville. The…read morestore didn't have any on the shelves but they did not stop until they found some so I could finish the job. They could've easily said "sorry" but they went the extra mile showing they really care about their customers. so great to see old-fashioned top level customer service!

I continue to have extremely frustrating. Customer service experiences with this particular, NAPA…read morelocation. I get the issues occur parts, get mixed up, etc. etc. but it's how you handle those things that matter I placed an order online. I was notified that it was delivered. I showed up to pick it up when the parts show up. They're the wrong parts. I get it. Mistakes happen. I promptly informed the parts rep that those are not the parts that I ordered Her response is a stern "well that's what you ordered" Twitch I then began looking at my order. She looks it up in the system, and then realizes that truly they are the wrong part. No apology no accountability no owning the mistake. It's just always the customer's fault at Napa. Even when it's not.

This would be a 10 Star Review if 10 stars were available…read more Please understand I am a DIY guy. I had a mishap to the paint on my car when a thin cover sheet of plastic (used by professional painters) intended to protect my automobile from painters over spray, left what can only be describe as "a shadow hologram " on my paint. I was visiting a friend's home at the time of this mishap. It was raining the day my automobile was covered and when the sun came out the next day, the combination of sun, moisture and plastic covering, left behind these markings where the wet plastic baked in the sun. The painters themselves never had seen such a thing. Nothing I tried would remove this "hologram" including car wax, auto car wash soap, a clay product a neighbor tried and even solvents like WD 40 and 3M adhesive remover, as advertised on Youtube. I found the answer, thanks to Fernando who was instrumental in picking the correct product and explained in detail how to best use it. IT WORKED!! I was able to remove the "hologram" that the plastic left stuck to my clear coat without damaging my paint job. I cannot thank Fernando enough for his expertise. I will use this shop for all my detailing questions and purchasing products future forward.

Fantastic staff with all the products and advice needed to keep my ride shiny. I highly recommendread more

If you are one of the following: Sportbike Enthusiast…read moreRacer Track Day Rider Bench Racer Honda RC51 RVT1000R Fanatic Then you will want to visit Kyle Racing Engines. Dan Kyle is the owner and operator of Kyle Racing Engines. Together, with his modest team of Liz on the business operations and Alex, product specialist, they run a very efficient, neat and tidy operation. Whatever Kyle Racing carries is premium equipment. Kyle Racing is also the largest dealer of Ohlins, so if you are getting Ohlins, chances are, it left his shop. However, when its time to buy the coveted Ohlins components, you are probably not going to want to venture anywhere else but here. Other places might cut you a deal, but when you buy your Ohlins Equipment from Kyle Racing, they Spec out each item for your: weight, motorcycle and type of riding. All you got to do is unpack, install and enjoy!!! Dan's a no BS kind of guy, so if you are looking for bed side manner, go elsewhere...he's there to tell help you get what you need, not what you don't want. They are also the west coast distributor of Sato Racing components. I have used every component of Sato Equipment and I have never been disappointed with their stuff. don't buy the chinese knock offs that try to pass themselves off as Sato, get the real mccoy.

Did business the old fashioned way, the way I like it, over the phone. I didn't get a name but he…read morewas very polite and friendly. Shipping was fast! Subsequent emails for help with Dan Kyle were professional with prompt response. This is a good shop. THANKS!

Premium Auto Parts really saved the day for us! I own a wine tour company (Breakaway Tours & Event…read morePlanning) and we were in a pinch with one of our drivers far away from home with a vehicle full of guests when he ran out of DEF and discovered his wiper blades were shot! Ed was efficient and helpful. He looked up exactly what we needed, charged us over the phone for the products, and went beyond the call of duty to get the items delivered to the local hotel where our driver was to arrive later that evening (they normally only deliver to commercial customers!) With just an hour to before Premium Auto Parts was set to close on a Monday evening, Ed and staff transformed a desperate situation into a pleasant experience - a molehill from an insurmountable mountain. We so appreciate the help!

Unbelievably terrible service. Bought a starter that faulted 1 month later and since I didn't keep…read morea paper receipt they can't help me. The owner was extremely rude and inconsiderate and hung up on me rather than help me find a solution. He assumes that people will just roll over and accept it. I don't complain much but this is NOT how business should be done in 2023..

Every time I go into kragen, I always find what im looking for. Staff is extremely helpful :),…read moreprices aren't too bad. They also recycle your car battery and either give you cash back or a discount off a new battery.

Wide selection of parts, however, the trick is getting the right part!…read more They have slightly better prices than the AutoZone up the street but the chances of you getting the wrong part are sure thing. I have gotten several parts here before on different occasions and every time I've gotten the wrong one from their clerks. The first time you chalk it up to human error, second time you scratch your head, third time you start to wonder if they're screwing with you on purpose. If you need something easy like an air filter, this is the place. If you need something more serious go down the street to AutoZone and save yourself the headache.

Great service! Our Chrysler Pacifica van had some rare computer issues and needed special parts and…read morethey ordered and fixed it! Diagnosed the problem thoroughly and helped us out! They didn't give up!

I brought my car here for an inspection, and I was really impressed with how honest and thorough…read morethey were. They took the time to explain what they found in clear terms--no pressure, no upselling, just genuine care and effort to make sure I understood everything. You can tell they actually care about doing good work, not just getting cars in and out. It's rare to find a shop this transparent and trustworthy these days. I'll definitely be coming back and recommending them to friends and family. Adam was very knowledgeable and helpful!

The lining for my truck was good not great. Left there wit some scratches to my new truck and took…read moreit back. They "helped me" by fixing it and giving me a rental for the day but when I got it back the scratches were still visible just painted over and there were more marks on the truck before. I wasn't giving a warranty for the rhino Linner or anything. Looks professional but jobs mid grade. Secretary was good tho, helped me with all my concerned when I called. Not coming back or recommending tho

This place still does not do Rhino lining, don't drive here to find out their machine does not…read morework, or now the building is under construction. Go to the next location in Salinas to get the job done.