Love this place. My go to for everything Motorcycle love the selection from helmets to shirts and…read morejackets, clothing, tires accessories, all of it. Bought My new helmet there and had them installthe comms unit for no extra charge which I appreciate it. Great service, friendly people. What's not to love.

They gave me the wrong item when I specifically asked that the number was wrong. They proceeded to…read moresay that it was in metric system, and was still not fit. Very upset.

Excellent professional service. The staff are polite and knowledgeable. Will be using them for my…read morewarranty work.

I brought my '98 Harley FLSTF to Ruben about a year ago for an oil and rim change. I was very…read moresatisfied with the service and the timely manner it was completed. I brought the bike back just recently for new tires and am again very satisfied with the service. It took a few weeks to order the tires but they constantly kept me updated and appreciated my patience. I highly recommend RS Speed Shop for reliable and personable service - something hard to find in Monterey County!

My review is only with regard to the Parts department at Y/S Sports Center. I have never purchased…read morea bike there. The parts department has people that deal with dozens, if not hundreds of unique requests in the course of a day. The folks behind the counter are knowledgeable in a vast array of applications. I'm still trying to stump them. They often have the parts I want, whether a chain, brake pads, or synthetic engine oil in stock. And even when they don't, they are more than happy to special order and get my items in a few days with no shipping cost added. 5 stars out of 5.

Very glad I went there today. As a beginner they gave me great tips…read more Looking for pinstriping brush & paint I found prices better than the ones I check on eBay

The owner is super knowledgeable and helpful. I was able to get some paint to cover the scratches…read moreon my car. It matched perfectly and didn't cost much.

This would be a 10 Star Review if 10 stars were available…read more Please understand I am a DIY guy. I had a mishap to the paint on my car when a thin cover sheet of plastic (used by professional painters) intended to protect my automobile from painters over spray, left what can only be describe as "a shadow hologram " on my paint. I was visiting a friend's home at the time of this mishap. It was raining the day my automobile was covered and when the sun came out the next day, the combination of sun, moisture and plastic covering, left behind these markings where the wet plastic baked in the sun. The painters themselves never had seen such a thing. Nothing I tried would remove this "hologram" including car wax, auto car wash soap, a clay product a neighbor tried and even solvents like WD 40 and 3M adhesive remover, as advertised on Youtube. I found the answer, thanks to Fernando who was instrumental in picking the correct product and explained in detail how to best use it. IT WORKED!! I was able to remove the "hologram" that the plastic left stuck to my clear coat without damaging my paint job. I cannot thank Fernando enough for his expertise. I will use this shop for all my detailing questions and purchasing products future forward.

Fantastic staff with all the products and advice needed to keep my ride shiny. I highly recommendread more

A good store to shop at they always seem to help me with my parts or prices , unlike Autozone which…read moresometimes is a pain to deal with

Not only are they incredibly rude but they're also disorganized. We called to ask if when we bought…read moreour battery if it can be installed and they said yes. We went to the store, bought the battery but when it came time to install they told us there wasn't anyone here that could do it. They then proceeded to rent us tools for an additional $22 and the tool set was missing pieces necessary to do the install. It took an employee coming out and letting us use their personal toolbox to be able to do the job. A complete mess and drawn out process.

Great service! Our Chrysler Pacifica van had some rare computer issues and needed special parts and…read morethey ordered and fixed it! Diagnosed the problem thoroughly and helped us out! They didn't give up!

I brought my car here for an inspection, and I was really impressed with how honest and thorough…read morethey were. They took the time to explain what they found in clear terms--no pressure, no upselling, just genuine care and effort to make sure I understood everything. You can tell they actually care about doing good work, not just getting cars in and out. It's rare to find a shop this transparent and trustworthy these days. I'll definitely be coming back and recommending them to friends and family. Adam was very knowledgeable and helpful!

I went in this morning to get a new battery and honestly I was pretty anxious about the whole…read morething. Car stuff stresses me out, and I had no idea what I was looking for. Alex helped me right away. He showed me the two battery options for my car and explained the differences in a way that actually made sense. He was also really quick to pull my old battery out and let me know that removing it first would save me around twenty two dollars because it covered the core cost. At one point I totally misheard him and did not follow him back into the store like I was supposed to. He ended up coming back outside to get me, and he stayed super patient the whole time even though my hearing is terrible and I kept feeling lost. He walked me through everything without making me feel dumb, answered all my questions clearly, and got everything done really fast. Honestly it ended up being a great experience.

My running light was out, I went to O'Reilly a couple of blocks down and they said they couldn't…read morehelp me. It's literally just a twist cap. Told me to go to Auto Zone. Francisco from auto zone was so nice, he said he will try his best if he is able to. Some cars require more work but mine is literally just twist the cap off. He did it in like 2 minutes.

I continue to have extremely frustrating. Customer service experiences with this particular, NAPA…read morelocation. I get the issues occur parts, get mixed up, etc. etc. but it's how you handle those things that matter I placed an order online. I was notified that it was delivered. I showed up to pick it up when the parts show up. They're the wrong parts. I get it. Mistakes happen. I promptly informed the parts rep that those are not the parts that I ordered Her response is a stern "well that's what you ordered" Twitch I then began looking at my order. She looks it up in the system, and then realizes that truly they are the wrong part. No apology no accountability no owning the mistake. It's just always the customer's fault at Napa. Even when it's not.

Knowledgeable and resourceful describes the excellent service I received from Sylvia today in…read morefinding obscure suspension parts. Napa will be my first stop in the future for auto and cyclekart projects.

Unbelievably terrible service. Bought a starter that faulted 1 month later and since I didn't keep…read morea paper receipt they can't help me. The owner was extremely rude and inconsiderate and hung up on me rather than help me find a solution. He assumes that people will just roll over and accept it. I don't complain much but this is NOT how business should be done in 2023..

Premium Auto Parts really saved the day for us! I own a wine tour company (Breakaway Tours & Event…read morePlanning) and we were in a pinch with one of our drivers far away from home with a vehicle full of guests when he ran out of DEF and discovered his wiper blades were shot! Ed was efficient and helpful. He looked up exactly what we needed, charged us over the phone for the products, and went beyond the call of duty to get the items delivered to the local hotel where our driver was to arrive later that evening (they normally only deliver to commercial customers!) With just an hour to before Premium Auto Parts was set to close on a Monday evening, Ed and staff transformed a desperate situation into a pleasant experience - a molehill from an insurmountable mountain. We so appreciate the help!