Real Life Customer Service and Integrity! I highly recommend New United Auto in Monterey. Most reviews are about everything going perfectly, but you find out how good a business really is when something goes wrong. I bought and shipped new tires for my Tesla 3P from Tire Rack (this was their recommended location). During my visit, their pneumatic tire changer croaked and unfortunately during the event, my wheel got scratched. Instead of making excuses, the owner completely owned the situation. He asked to keep the car so he could bring in a third-party specialist to repair the wheel at their custom shop. When I got my car back, the damage was completely invisible. The wheel looked as new. The lesson here is not about the initial mishap, but the recovery. I cannot speak highly enough of how the owner handled this inconvenience and resolved it with total professionalism. They have earned my trust completely, and I will absolutely use them again! read more

Rico took great care of me. I needed a new turbo and Rico quoted me way less than any mechanic. I got a call later in the week after i dropped off my car and he told me I my rear breaks were paper thin, and that he would recommend me changing them now instead of the near future. The total cost of everything was what other mechanics quoted me for just the turbo! I got my car back today after Rico went above and beyond working extra on my car and it's driving better then when i got it from the dealership. I would totally recommend anyone to come here! read more

I took my 2002 Corolla in for repairs and they left it looking (very clean) and running like new! Sergio, the mechanic, was incredibly kind and professional throughout the whole process. The owner explained everything clearly and made sure I felt comfortable with the repairs. Great service, fair prices, and amazing attention to detail, I highly recommend them! read more

This business is crooked. They say that they fix things that aren't even broken. When changing parts, they use old parts and overcharge. Rico is so conniving and whem confronted he just says "sue me". Do NOT go here ! I wish I could rate this crooked business with a negative -5! read more

Went in for an urgent car issue. Didn't realize they were closed at 6. The owner was super friendly and despite being closed they still managed to take a look at my vehicle and give me a quick diagnosis. I appreciated the owners feedback and assistance in ensuring I arrived back home safely. read more

New United auto are awesome people. We had a huge nail in one of our tires and had to get it fixed so we can drive back home. We stopped by and even though it was their closing time, they got our tire changed and had us back on the road in no time. Highly recommend! read more

Exactly what I needed in taking care of my car. Great staff, fair prices, and easy to work with. I highly recommend this establishment for any of your vehicle needs and they will install parts that you bring in. Thanks Rico and your team for making my vehicle necessities complete with out any hassle! I will be back for any future work I want or need done to my car. read more

New United Auto - Install of high new performance rotors and new ceramic performance brake pads from BRAKENETIC. - Auto Repair Near Me - Monterey, California

My wife and I were vacationing in Santa Cruz area for weekend, we are driving through Moss Landing when we noticed battery light was flashing, most of the work shops were closed on Saturday, luckily we found New United Auto, Rico checked my car and found bad alternator, he checked the part availability and told me he can fix my car in two hours, while we went for a walk on Monterey boardwalk got a call within 2 hours that my car is ready, he saved our vacation and the charges were way cheaper than dealership where I normally go, too bad I live in San Jose otherwise I would use his workshop, he is being in business for 20 years and treat his customers with utmost respect and courtesy, highly recommend him read more

I went to New United Auto to see Rico based on a recommendation from a few neighbors on Nextdoor. I was having what I thought was issues with my transmission. Rico never gave up, tried multiple things on his own time and dime, until a solution was found. I can't say enough about how nice these guys are. I would definitely recommend them!! I will definitely be taking my car back there again. I have a 2008 Mazda, and I want to keep her running, and I know this place will help me do just that. read more

New United Auto is amazing. I've been a customer for years. They are honest, communicative, thorough, and will always come up with a solution. Ask for Rico, the owner, he's a great guy and a straight shooter. It's very rare to find an honest auto shop, and this is one! Highly recommended. read more

Mr.Rico and he's crew are awesome! Mr.Rico helped me in all the issues that I had with one of vehicles! He's always their! Great Customer service! Thank u!!! read more

Rico is the best! Extremely reliable, knows his stuff and always available to help! Best pricing in town! Won't go anywhere else!

My go-to place for tires! I've had several sets of tires installed here, usually through Tirerack.com. Rico and his crew do it right! If ever I had an issue he is all over it and makes it right. I even accidentally ordered the wrong size tire one time...was able to return them and get the correct size...no problem. Check them out!! read more

Said I needed a new front end on my truck, quoted x amount- was over $400, fine. Then tire wore out same as when I took it in. He said he would change out tire gave run around. Done with my business here read more

Always great service! Never a disappointment in over 12 years. Reliable and friendly.

Thank you Rico for the attention you gave to me and my family. We were already delayed on our journey to Alaska, and car problems only 8 hours from leaving home was just unexpected. He had us on the road well after his shop closed and it saved my sanity. Very fair prices as well. Thank you again! Joel Jones and family read more

Rico helped me out so much! I called to see if I New United could sell me a portable battery jump (my car was dead in a parking garage down the street). He let me borrow the shop's portable jumper for the morning and checked out my battery upon return, all free of charge. Wish I lived in Monterey, so this shop could service my Subaru. Thanks Rico! read more

This is the best Auto Repair Svs place you will ever find. I refer everyone I know here, so if you need any repairs, tires, tune-up or whatever done...this is THE place to go! Thank You Rico for all you do read more

Rico and his staff are truly top notch! Very knowledgable and willing to try to beat or meet competitors prices. My elderly mom set up an appointment to have tires installed and there was a problem with scheduling so Rico offered to go to my mom's house, pick up her car and return it when it was finished. Well he did just that and my mom called to tell me what great service she was given. I understand they also do repairs but I have not experienced that yet. If you want friendly, competent service at a fair price then Rico is the man! read more

This is one of those old shops that has been around for years partly hidden away on a side street; dusty auto parts of every type crammed into every space, old motorcycles partly assembled, tires stacked up to the ceiling, and in the middle, Rico Rosa, running the whole business, keeping his staff and customers happy. I've been taking cars here for many years, mainly for tires, balancing, etc. and I've always received fast, friendly service at a good price. I highly recommend New United Auto! Thanks Rico! Doane read more

You can believe all these wonderful reviews about New United Auto. And it all boils down to Rico!!!!!! He is just THE BEST! Thank you sooo much Rico. I knew my car needed repair, and I actually went to him because I knew he was honest and if he could recommend someone honest? I thought he only did tires, wheels & brakes. When he told me he can do auto repair, I thought I'd died and gone to heaven because I trust this man so much :-) YOU ROCK DUDE! Keep it up! Peter A. read more

We had new tires installed last week on our Subaru Forester. The employees were very helpful and professional. They went out of their way to help me. This is the first time at their shop, and I got lost. I look forward to using this shop any time for any car, especially my Subaru. read more

Beware, does not follow standard auto repair practices. Possible language barrier. Rico cut a hole 2 feet x 2 feet in the trunk of a camaro to change a fuel pump instead of dropping the tank from the bottom as the repair manual instructs. Now there is concern of exhaust leaks. Good business practice would have been to get approval to ruin the integrity of someone's car. Hopefully he has insurance to cover his mistake. read more

Excellent service! Helped me out in a pinch when he was really busy to to help me get my van back on the road!

The best prices and service in Monterey!!! They take care of all our cars, and at the best price.

Came here on the recommendation of a friend. We had the parts to do rotors and breaks. He was nice and was prompt and reasonable......Rico is great!! read more

Owner is very friendly and helpful. He stayed past closing to mount my tires, I'm very grateful of that!

Thank you Rico for making the hitch installation easy and successful. You customer service and status reports helped me move forward with my plans. I appreciated your honesty and commitment to the project. I will be seeing you in the future and recommend you to all my friends. read more

Been bringing my cars and motorcycle here for years. Helped us get my dear departed fathers little old Reatta up and running when other shops couldn't be bothered. They are fixing a broken turn signal on my motorcycle right now. Rico is a good, Honest guy who will give you a fair price and get the work done in the time he says. The only problem I have ever had - not even related to Rico - was with a damn Volkswagen diesel. Rico and his guys couldn't work on it and referred me to the fellows in the shop next door. It ended up costing me a couple of grand to get repaired. In fact, it wasn't their fault...you had to remove the entire damn motor to repair the part that had clogged due to diesel fuel. At least Rico told me he didn't have the resources to work on that particular turbo diesel...which proves he's also pretty smart. In fact, I have been overpaying another shop, a "Volvo specialist" for service to my Volvo sedan, and there's no reason for that. It's going to go to Rico for service from now on! read more

Lied to me about a head cover gasket leak on a car he was helping a friend sell. Car was a 97 blue booked at 1500. Asking price 3500. Go figure. I wouldn't do business here. Good luck. read more

When I was broke down on the side of the road, Rico sent a tow guy to come get my truck. Im picky about my truck but Rico is a sweetheart of a guy. I love him. read more

As relatively new residents to the coast, I'm so happy to have found a shop that I feel I can trust %100! I have a 13 year old Mistusibishi Montero and have been to see Rico approx. 3 times in the past 2 years for maintenance/tune-ups, etc.. Each time he's friendly and takes the time to communicate with me what, if anything, that is needed. I've found him to be more than fair in the pricing and he bends over backwards to get the job done in a timely manner - taking my schedule very seriously. One time the work exceeded the estimate by quite a bit, but he stayed true to the estimate! I will never go anywhere else! read more

Rico was great in accommodating my hectic schedule. Work was completed faster than I had originally asked for, which was great since my plans changed and I showed up earlier than the agreed time. Rico and his staff was very friendly. read more

Really, if you want to know an honest community member, Rico is the guy. Reasonable and caring. Quality work and he stands behind it. I'm happy to share his number with family and friends !!! read more

I had an emergency with flat and need expedited service to make dinner and play. My tire was special and it was 4:45PM on Thursday evening when I pulled in. Their lot was full of cars. I met with Rico and his demeanor was subdued compared to mine (just a little anxiety driven). I thought he was going to say all my techs are gone, sorry I can't help you. Rico searched high and low for my fairly unique tire size. It took him about 3 min and the tire was buried under 30-40 tires. He came over to me and said he found one that'll work for now but it's used and slightly narrower than orig. I gave him thumbs up then walked over to the corner to make some phone calls thinking it would take at least 45 min but it was an incredible 10 minutes. Impressive and I offered him a good tip but he pushed it away. Wow! I'm getting all 4 tires replaced by Rico and finding good honest mechanics is very hard to come nowadays. Note: New United is located 45 minutes away from my primary residence so Rico comes highly recommended from me. read more

On a Thursday afternoon drive to Monterey for a long weekend, we hit a large hard object (not sure exactly what it was) that fell from a flatbed semi truck in front of us on southbound highway 101. We hit whatever it was hard and I pulled over to have a look at the car and tires. Seeing no significant damage, we drove the last 45 minutes to our hotel in Monterey and had the valet park it. When we called for the car the next day, they told us there was a puddle of oil beneath the car. So... we called for a tow truck and asked the valet parking guy, Isaac, if he could recommend a garage. He suggested New United Auto in Downtown Monterey, where we had it towed. We told the owner, Rico, that we were from out of town and really hoped we'd be able to drive home on Sunday. He and one of his mechanics looked under the car and confirmed our suspicions that it was the oil pan--it had a 3 inch dent and the gasket was no longer sealing. Rico was hopeful he would be able to fix the damage by the next day, Saturday and promised to call and let us know. Less than two hours later, we received a call from Rico. The local Toyota dealer had the oil pan in stock, he had driven there to get it, installed it, and changed the oil and the car was ready to pick up! And the bill for all this was under $300. We were surprised and delighted by this excellent customer service and we would enthusiastically recommend New United Auto. They did quick work, did it right, the price was reasonable, and their customer service exceeded our expectations. read more