Justin and Robert in the service department are awesome. I had an issue with a new car that I had…read morejust purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.

Thanks to her outstanding customer service and attention to detail, I drove away in my new 2026…read moreHonda Accord feeling excited and confident about my purchase. I highly recommend Paola to anyone looking for a knowledgeable, trustworthy, and caring salesperson. Thank you, Paola, for making this such a positive and memorable experience!

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

George the sales manager and Daniel went above and beyond to help us with a new car purchase this…read moreweek. Both are attentive, patient, and solution-oriented. They worked with us to resolve a complicated issue. Sean in finance has great energy at the end of the day. Danesha, Ariana, Caleb, and others in service were all very helpful and friendly when I had car issues that were unexpected and challenging. The problem was addressed and solved within a couple days. I am glad to know they are there to help with my maintenance going forward. I'm very happy to have purchased our vehicle with this dealership.

DO NOT VISIT!!!! The sales people scam you by not telling…read moreyou your APR interest rate and financing terms. The finance people don't want to do their jobs after you've bought the car and realized how much you got scammed. Instead of simply answering your questions in a timely manner, they let your emails go unanswered for multiple days, leading into weeks. Then when you call for answers, they have attitude and interrupt you. I'm talking about Erik in particular but I've had nothing but terrible experiences here, from sales, to service, to finance, and am so glad to have moved closer to a different Toyota dealership, even though I'll be trading this overpriced POS in for a much better, yet cheaper, car. Trust me, it's way worth to drive somewhere else instead of going to these lying, sexist, lazy people.

My favorite place I've ever taken my Subaru to for service!…read more I've been coming here for years and cannot say enough great things about the guys in the service department. They are welcoming, down to earth, explain things, timely and efficient. Matt is usually my go to but have to shout out Gibert, Jacob, Rudy and newest associate Abidin who did a great job assisting me with my oil change and rotation. The prices aren't outrageous and they tell it to me straight when it comes to repairs needed for my car. In addition, I've had last minute issues and always get me in ASAP. Thanks Subaru Service, keep up the great work!

It all started inn 2022, when we needed another car, I went there and they added a bunch of dealer…read moremarkups on an Outback Onix, mandatory items such as moonroof, paint protection, etc. These items totaled almost up to $10,000.00. Our daughter was living in Kansas City at the time and he ended up buying one in Olathe Kansas. For the same exact price on the prices on the internet, no markups that I was aware. then we had it transported to California for $2,000.00. I was mailed a a notice on cardstock, that you could get an oil change for $99.99, and no appointment necessary for oil changes. I smelled a rat and called and the service guy said, well.............. if you go that route the car maybe here for 2 hours. I made an appointment and they said in the waiting room there are snacks and coffee. The only thing left was an apple. So I waited 2.5 hours WITH AN APPOINTMENT. I had not eaten from the night before and that day. I asked the service guy at a kiosk where are the vending machines? Nope Subaru had them removed, there use to be a 7-11 down the street. So the bill came to $144.00, I asked politely where is the 30-40 dollars?. Its because I wanted a tire rotation????????? $35.00 for a tire rotation. The guys there were not rude, they are Gen Z's without customer/human interaction skills. Some do have these skills. But not there. I think a private equity firm aquired this dealership, because the qualitty went down and the prices went up. Needless to say i grew up working on cars as a hobby. I can get the Oil at O'reilly for $50.00, the filter for $8.00. I have impact, and tourque wrenches so I can rotate the tires for 0 dollars, and i will do that, O'reily takes my waste oil for free, because I support them. But i won't support Cypress, and shame on you for charging a $144. percent markup!

We am very happy with the buying process and quality of the Sales team at BMW of Monterey. Joseph…read moreGrant was very honest and delivered on everything he said he would (spare key, removed a sticker on the car, additional cleaning, followed up with DMV fee, stayed late, always returned calls and texts etc). He knew the car and features inside and out and fully charged it before we came. I bought a BMW 330e from BMW of Monterey, CA in October of 2025. I had such a great experience. This is after nearly buying from Mercedes of Walnut Creek who added costs to the final price. Or BMW of Mountain View, where they tell you must give them a 9 or 10 out of 10 for their ratings, and hound us with sales emails. Conversely, Joseph at BMW of Monterey was very respectful of our time, and never gave us a sales pitch. He did not add any costs to the price. The vibe at BMW of Monterey is one of teamwork and customer first, Sales people don't fight to claim you as their customer once you walk in the door. It was a huge relief to work with Joseph and his dealership. I am very happy I went bought my car at BMW of Monterey.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

I had a great experience working with VJ at Monterey Car Company! I have had a series of bad luck…read morewhen it comes to cars over the last several years. The most recent one I overpaid for a used car with way too much mileage on it. The bleak outlook that I was facing was that the car had drained most of my savings and that my credit was not the best. With $13,000 left to pay on the car, I feared that my only hope was to trade it in at the shady used car dealership to get another car that wouldn't last the duration of the loan and get further and further into debt. With my negative equity in tow, VJ sought to find the best and most affordable solution for my predicament. The first car we looked at, the bank wanted 6 grand down which there was no way. So VJ sat the salesperson down and found a fully electric car that had a rebate that would absorb all of my negative equity... The only problem was that upon investigation, it would make my insurance skyrocket. VJ then asked for a couple days and he researched and found the perfect little Toyota corolla hybrid through a contact at a dealership in Santa Cruz and off we flew that same day. We were able to get the terms negotiated and the bank to approve the lease within hours. This was the best and most efficient way of acquiring a new vehicle. I don't know a lot about cars and tend to take sticker price without negotiation since to me if they are asking for it then that's what I have to pay. It was a relief that anytime the sales person asked or told me something that I could turn to VJ to explain it to me better or strong arm as needed. I have already started recommending his services to coworkers and will most definitely reach out when I am ready for a new leased or financed car.

What an amazing experience it was buying my first car! VJ is exceptional, truly great to work with…read more I wasn't sure what car I wanted at first so he helped me look through so many options, and was so patient with me through the whole process. I never thought that the car buying process would be so easy but thanks to VJ it was completely headache free!

I took my Chrysler here, what a great service manager and service ! Thank you my car runs better !read more

*I wrote to long of a review so AI was used to pair it down. I have a detailed 3 page…read morereview/timeline* Two experiences -- and a two-month follow-up ordeal -- sealed my decision to never return. JANUARY - OIL CHANGE: I had an appointment and waited 20 minutes before anyone acknowledged me, while a manager sat visible in his office. After a delayed check-in, I was told it would take about an hour. Two hours in, my truck hadn't moved -- everyone had gone to lunch without telling me. I finally got it back 3 1/2 hours after my appointment. I gave them the benefit of the doubt and didn't write a review. FEBRUARY - TRUCK WOULDN'T START: AAA towed it in for a ~10 AM slot. By noon the mechanic had just pulled it in. Diagnosis came end of day; no one could get the part. Communication was like pulling teeth -- texts went unanswered, calls unreturned. Jason, seemingly the only service advisor, was always upbeat when he did answer. He's clearly overworked, and I genuinely appreciate him. The cause: a fried receiver box from a known, widespread rear glass leak. An extended warranty exists for '19-'21 Rams -- mine didn't qualify. Fine. But the warranty department took until Friday to deny a claim I'd called about on Monday. When the truck was ready, I waited 5+ hours for a shuttle that was supposed to come "within the hour." The truck was returned in an awful state, see pictures. Everything on the floor was pulled from under the seat, tossed around, and walked on. Then their key programmer broke, so I had to return Monday for my second key. THE FOLLOW-UP (February-April): Two months of unreturned calls and unanswered messages just to get a second key programmed. In March they told me my previously working fob was now broken -- their problem, not mine. By April, management offered a 60/40 split on both the sprayers and the key. Hard pass. I came in with two working key fobs. On April 15th I finally reached the Service Manager, Carlos, who was unaware of my case but resolved it quickly. The 16th was the first time I've ever seen two employees at the front desk. Bryan greeted me immediately, Carlos (the new manager) came out personally, and I left with two working fobs in 39 minutes. That visit alone would be 5 stars. FINAL NOTE: Rather than pay ~$300 for the sprayers, I pulled the hood liner myself. A hose had simply come off -- also during a prior dealership visit that had already destroyed most of the liner. My sprayers work fine now. I hope Carlos runs a tighter ship. I won't be back to find out, and I wouldn't recommend you find out either.