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    Frank's Auto Sales

    2.9 (14 reviews)
    Closed 9:00 am - 8:00 pm
    Updated a few days ago

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    Overheating coolant container
    Emilio M.

    I was hoping I never had to post anything like this but my 2017 Ford Fusion is a financial mess. I purchased this vehicle 3 months ago. week after week issues kept coming up for this car. Every time an issue would appear and I had to call Franks, the employees were courteous and helpful with my questions in the beginning , when I started to call more often because more problems started to appear their attitudes became distant. however ALL the money I still have to pour into the car just to get it out of the repair shop is as much as I payed to get it out of the dealership (around $2000). I wish there was more coverage for situations and issues like this. The service warranty they offered does not cover the repairs I need done on the car. I've called back, to see if there's any way they can help me and they basically shrugged it off. I'm out of a car and in more debt now because of this vehicle than I was before it. BUYER BEWARE if you buy a car from here don't let them pressure you into buying one so quickly. Do your research on the vehicle itself and get the car checked out by a real mechanic day of buying so if anything happens to your car, like mine did, it could be an easier return.

    Chevy Silverado 2018

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    1 year ago

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    5 years ago

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    4 years ago

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    4 years ago

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    Frank J.

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    4 years ago

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    9 years ago

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    11 years ago

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    The Car Lot - Purchased this beautiful 2015 Audi from The Car lot this is our 2nd Vehicle from them.

    The Car Lot

    (20 reviews)

    I am currently on the hunt for a new car , me and my wife decided to stop by on there labor day…read moresale at the Northridge mall parking lot. I was greeted by a awesome sales man but don't remember his name at the moment. He let me test drive a impala 2008 , which I did not like so he offered a little something different and we took a 2010 Honda accord and I was sold by this one. It was the best car I have driven the past months . One problem it had 112,000 miles and we want something under 50,000 so he showed us a 2009 with close miles to what we wanted . It was getting late and my son was with the babysitter so we had to leave. I left really happy with the service . I did not get pressured by the sales man like other lots around town where they want you to just drive off or go in the office to soon. I will be looking for a Honda accord 2008 & up with under 50,000 miles and be purchasing it . I hope the car lot can get one soon , I will definitely be returning if I find a matching car to my needs . Sorry I can't release his name wish I got a business card but was so busy test driving all there awesome cars. I forgot to add . The man that helped me out also offered me a quick approximate of what I would pay with a car worth (xx) amount and he said a guy has gotten one and took it 5 years around 270 a month. Which of course is just a estimate . But most other places I go that I ask always want me to go in there office , which I do not like at all .

    DO NOT purchase a car or trade in a car from this place. This is an auto fraud dealership. I have…read moretraded in my vehicle with this company and it has been a nightmare. They put the outstanding balance on my new car loan and have not sent the check in to pay off the Toyota RAV4 that I purchased from them. I am currently in touch with an lawyer, please save the headache and don't make the same mistake I did and purchase from them. My credit score is now poor and I have 2 car loans of 60,000 on my name. Save yourself the headache and DO NOT GO HERE!

    Gold Star GMC

    Gold Star GMC

    (168 reviews)

    If I could give this place 0 stars I would…read more My family and I visited Gold Star Salinas a few months ago looking specifically for a DIESEL TRUCK. At first, the experience seemed promising; the sales staff were friendly and helpful, although they didn't have the exact color we wanted on the lot. They had me test drive a truck and assured us they would locate the right one. Soon after, they told us they found a match at another dealership and arranged to bring it over. A few days later, we returned to complete the paperwork. That's when everything changed. The salesperson's attitude was noticeably different. Even my wife pointed out how rushed and dismissive they had become. We felt pressured to sign quickly without the same level of care or transparency shown earlier. Within a few days, I discovered the truck we purchased was actually GAS, NOT DIESEL. The exact opposite of what we had clearly asked for from the start. When I called the dealership to address the mistake, their response was shockingly unprofessional: "What's the difference?" That alone tells you everything you need to know about their level of competence and customer care. The difference is huge! It mattered enough for us to make it clear from day one. Despite this being caught within less than 10 days, and the truck barely being driven. They made no real effort to fix their mistake or make things right. This experience felt careless at best and deceptive at worst. If you value honesty, attention to detail, and basic customer service, I strongly recommend staying far away. Sales people we dealt with: Mario and Victor

    I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

    Frank's Auto Sales - usedcardealers - Updated May 2026

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