These two people were such an amazing helpful team, I got help from them when no one else was able…read moreto solve the problem I had with my truck. Kurt the service manager is such a blessing he was able to help me, and as well Anthony the assistant manager helped us as well . When pablo the worst sells man couldn't fulfill his promise to his customers which all he cares about his sells and not the customers.

I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

Should of read the reviews before buying my truck as a mechanic you expect to go to a used…read moredealership and not have a problem leaving here's the problems I have in the first 1 WEEK of owning my truck 1.wrong sized battery (wouldn't start made me late to work) 2. Valve cover gaskets left and right side both leak from rear as if someone was to lazy to tighten back there 3.clock spring broke In steering wheel making me honk every time I turn WARNING DONT BUT ONE OF THERE CARS WILL SCREW YOU OVER

I bought my daughter a 2007 Toyota Camry. Car is totally fine. The purchase date was Aug. 5th. It…read moreis now Jan. 6th. I still have no title, plates or registration. I called being of Oct. asking for registration. Was told that she has 90 days before I get it. Nov. 3rd the registration ended. I'm 2 months my daughter can't drive her car. I went into the dealership end of Nov. I was told 3 more weeks. We are now in Jan. I will be calling my credit card for fraud. I been paying insurance and payment on a card for a car i can't drive legally.

Justin and Robert in the service department are awesome. I had an issue with a new car that I had…read morejust purchased at another Toyota, and they called them and took care of it for me. I appreciated all of their help.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

Awesome customer service! The service personnel were great. Quick service and very helpful. Will…read moredefinitely return again.

Great car purchase, simple and friendly. Tom has been in the area for years, and is a honest and…read moretrustworthy man.

Creepy and shady business. Refused to give my copy of my…read morelicense back after a test drive. Says he "needed it for records". This is a huge red flag with all of the identity theft these days He must sell them on the black market. Don't let him copy your license!

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

I Worked with Luis Martinez he helped solved my issue great job went to in n out and came back and…read morethey already discovered the problem with my car overall good experience very friendly would def recommend coming here

Lupe at MY Nissan is incredible! We went in just to look at trading our car in and he let us test…read moredrive multiple options with absolutely no pressure to buy. We never felt rushed or stressed to buy. He never showed any signs of irritation at us test driving different cars, or the fact that we didn't buy that same day. He was helpful via text when we were ready to buy, instructing us on pre authorization steps to save time. Will definitely retun to him when we bring our car to trade in!

Took my car in to get an estimate on a service for a warning light I had already diagnosed. Charged…read moreme nearly $200 to tell me something I already knew and had the audacity to quote me nearly 3x if local auto shops. Please support small businesses and mechanics. You'll get more honest, reasonable, and kind assistance.