Chuck' always makes us feel welcomed the moment we enter the building. I appreciate his attention…read moreto detail on the service and future maintenance. It allows us to put a plan in place, which is so helpful. The mechanic did an awesome job as well; kept the car clean and the seat the same way it was. I look forward to my next visit. Thank you and Happy Thanksgiving

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

If I could give this place 0 stars I would…read more My family and I visited Gold Star Salinas a few months ago looking specifically for a DIESEL TRUCK. At first, the experience seemed promising; the sales staff were friendly and helpful, although they didn't have the exact color we wanted on the lot. They had me test drive a truck and assured us they would locate the right one. Soon after, they told us they found a match at another dealership and arranged to bring it over. A few days later, we returned to complete the paperwork. That's when everything changed. The salesperson's attitude was noticeably different. Even my wife pointed out how rushed and dismissive they had become. We felt pressured to sign quickly without the same level of care or transparency shown earlier. Within a few days, I discovered the truck we purchased was actually GAS, NOT DIESEL. The exact opposite of what we had clearly asked for from the start. When I called the dealership to address the mistake, their response was shockingly unprofessional: "What's the difference?" That alone tells you everything you need to know about their level of competence and customer care. The difference is huge! It mattered enough for us to make it clear from day one. Despite this being caught within less than 10 days, and the truck barely being driven. They made no real effort to fix their mistake or make things right. This experience felt careless at best and deceptive at worst. If you value honesty, attention to detail, and basic customer service, I strongly recommend staying far away. Sales people we dealt with: Mario and Victor

I want to leave a very positive review for David Gonzalez (Sales & Leasing Specialist) at Gold Star…read moreBuick GMC in Salinas, CA. To be clear: I did NOT buy a car from David, but I'm writing this because of how he treated my wife and me. When I'm in the market again, David will be the first person I contact -- and I recommend others do the same. My wife and I drove 106 miles to see a used 2022 Honda Pilot after being told it was still available and that we should come in for a test drive. We even texted updates on our arrival time and asked if a manager could be available to help expedite things when we got there. When we arrived, the original salesperson was tied up and introduced us to David to help. David was friendly, engaging, and thoughtful, and as we walked to the vehicle he made us feel welcomed. Unfortunately, before we could even properly look the car over, a manager came out and told us the vehicle had already been sold. That was disappointing after a two-hour drive. The policy was explained, but the tone started to feel more like a lecture than customer care -- so we decided to politely disengage and head back to our car. This is where David truly stood out. David followed us, apologized sincerely, and said, "I want to make this right." He wasn't pushy at all -- just genuinely empathetic and solution-oriented. He offered to find the same vehicle in the same color, stayed in touch, and communicated proactively throughout the process. He texted updates without us having to chase him, responded quickly, and put in real effort over several days to try to acquire the right match. When the vehicle arrived, David immediately sent pictures. Unfortunately, it turned out not to be the color we wanted (and it's possible I mixed up the exact shade originally), so we didn't move forward -- but that doesn't change the point: David's professionalism, integrity, and follow-through were exceptional, especially considering the original issue wasn't even his fault. If you want someone who will treat you with respect, communicate clearly, and genuinely advocate for you, ask for David Gonzalez.

Should of read the reviews before buying my truck as a mechanic you expect to go to a used…read moredealership and not have a problem leaving here's the problems I have in the first 1 WEEK of owning my truck 1.wrong sized battery (wouldn't start made me late to work) 2. Valve cover gaskets left and right side both leak from rear as if someone was to lazy to tighten back there 3.clock spring broke In steering wheel making me honk every time I turn WARNING DONT BUT ONE OF THERE CARS WILL SCREW YOU OVER

I bought my daughter a 2007 Toyota Camry. Car is totally fine. The purchase date was Aug. 5th. It…read moreis now Jan. 6th. I still have no title, plates or registration. I called being of Oct. asking for registration. Was told that she has 90 days before I get it. Nov. 3rd the registration ended. I'm 2 months my daughter can't drive her car. I went into the dealership end of Nov. I was told 3 more weeks. We are now in Jan. I will be calling my credit card for fraud. I been paying insurance and payment on a card for a car i can't drive legally.

I've been meaning to write this for months, but as a busy working mom, time always seemed to get…read moreaway from me. That said, I couldn't let more time pass without sharing how I was able to purchase my beautiful Toyota Tacoma in my dream color, Cactus Blue and it's all thanks to the truly professional Jazmine C. From start to finish, Jazmine was patient, honest, and incredibly straightforward about what I was getting and what to expect. She made the entire process easy and even fun. I've heard far too many stories about women walking into car dealerships and not being taken seriously or feeling pressured into an upsell, but that was absolutely not my experience here. I felt respected, informed, and confident every step of the way. I was in and out, and I knew exactly what I was signing up for. I wanted a reliable, safe truck for myself and my son, and Toyota Salinas delivered. I've had my truck for a few months now, and I'm still in love with it and so is my little! Javier also made the paperwork process incredibly smooth and efficient. I would highly recommend working with Jazmine if you're looking for a genuine, honest, and stress-free car buying experience

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

Awesome customer service! The service personnel were great. Quick service and very helpful. Will…read moredefinitely return again.

Great car purchase, simple and friendly. Tom has been in the area for years, and is a honest and…read moretrustworthy man.

Creepy and shady business. Refused to give my copy of my…read morelicense back after a test drive. Says he "needed it for records". This is a huge red flag with all of the identity theft these days He must sell them on the black market. Don't let him copy your license!

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

I Worked with Luis Martinez he helped solved my issue great job went to in n out and came back and…read morethey already discovered the problem with my car overall good experience very friendly would def recommend coming here

Lupe at MY Nissan is incredible! We went in just to look at trading our car in and he let us test…read moredrive multiple options with absolutely no pressure to buy. We never felt rushed or stressed to buy. He never showed any signs of irritation at us test driving different cars, or the fact that we didn't buy that same day. He was helpful via text when we were ready to buy, instructing us on pre authorization steps to save time. Will definitely retun to him when we bring our car to trade in!

Took my car in to get an estimate on a service for a warning light I had already diagnosed. Charged…read moreme nearly $200 to tell me something I already knew and had the audacity to quote me nearly 3x if local auto shops. Please support small businesses and mechanics. You'll get more honest, reasonable, and kind assistance.

What a pleasant buying experience. Sammy Munoz was extremely helpful walking me through the entire…read morepurchase process. The sales staff is top notch. If you are in the market for a vehicle I highly recommend Salinas Valley Ford. And my new truck is gorgeous.

Austin and Manuel Garcia treated me with tremendous respect. As soon as I got there, Austin greeted…read moreme and immediately help me out with two trucks I wanted to test drive. Answered every questioned I had about the trucks. Made me feel exited to buy. went straight with Manuel Garcia to the sales dept, and couldn't be more happy. He was very flexible and was able to negotiate with me the truck I got. THANK YOU GUYS FOR MAKING MY EXPERIENCE SO EASY!!!