I highly recommend Jim Cash at Salinas Honda. I had a great experience buying our CRV from him. He…read moregave me a fair price on my trade in and a fair price on the new vehicle. Jim took the time to explain the features of the new car. All around best car buying experience I've ever had.

This dealership is the best I have ever been to! The entire process was so amazing! We purchased a…read more Certified 2025 Honda Pilot. Aaron the internet sales guy was hands down treated my wife and I like family! We drove from Fresno to purchase the vehicle because Aaron gave us a deal we couldn't refuse! He bought us lunch while we waited to the paperwork and the interest rate was by far incredible! 2.29 wow!! I will be buying all of my vehicles here from now on!

this review is for Miguel in the service dept. he has gone above and beyond. to make sure we were…read morehappy. he was prompt and knowledgable. we need more people like him. A+

Very disappointed with my experience at Gold Star GMC in Salinas…read more I was upfront with Patrick about my challenged credit and the vehicle I wanted. He told me he could work with me and gave me confidence that he could get me approved. I was also concerned about my credit being run everywhere. Shortly after submitting the application, I received alerts showing approximately nine credit inquiries from different lenders. After all those inquiries, I received no proactive follow-up call or text. I had to contact Patrick myself to find out what was happening. When he finally responded, I was told they could approve me for something around $25,000 and was asked, "Do you like Jeep Wranglers?", not the vehicle/options we had originally discussed. I understand that dealerships sometimes need to shop financing around, especially with challenged credit. My issue is the expectations that were set beforehand, the number of credit submissions, the lack of communication afterward, and then being redirected to completely different vehicles. Based on my experience, I would not shop here again. If you finance through this dealership, ask how many lenders they plan to send your application to before authorizing anything.

He sold a car on consignment for my husband & kept the money. It was over $12k. Proceed with…read morecaution, not to be trusted.

Should of read the reviews before buying my truck as a mechanic you expect to go to a used…read moredealership and not have a problem leaving here's the problems I have in the first 1 WEEK of owning my truck 1.wrong sized battery (wouldn't start made me late to work) 2. Valve cover gaskets left and right side both leak from rear as if someone was to lazy to tighten back there 3.clock spring broke In steering wheel making me honk every time I turn WARNING DONT BUT ONE OF THERE CARS WILL SCREW YOU OVER

We have been looking to buy a new car for a bit and decided a new Toyota was the way to go. We were…read moreundecided on model, waffling between the Highlander and 4Runner. What we soon discovered is finding these cars in stock with the options we wanted was not as easy as we thought it would be. Enter Cisco.He was an absolute star in finding our car. We were picky, not only about color, but also wheels and extras.What we wanted seemed to be a unicorn, but he persisted and found our dream car within a couple of weeks. What wasn't on the car he found was easily added at the dealership after delivery. Cisco was patient, knowledgeable, honest and kind. We never felt pressured to buy even though we drove several SUV's to find the model that worked for us. We could not have asked for a better car buying experience. Cisco kept us informed throughout the process. Marco handled the financial aspects and got us out the door with our new car quickly. Kudos to Toyota Salinas for a day stress free buying experience! Need a new car? Go see CIsco at Toyota Salinas.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

As far as service in general - It's been 5 stars! In dealing with this Salinas service department…read moreon two separate occasions, I am writing this review because I feel they are service-driven and focused on their customers' needs. Of course, they care about the bottom line, but I feel like they are more focused on assessing and helping their customers have a great overall experience. Here is an overview of the experiences I have had at this location in Salinas: OIL CHANGE: I took our Pacifica in for an oil change and was treated professionally by both my service advisor and at checkout. I was told there would be a 90-minute wait for my oil change the week prior, and it was approximately 90 minutes. I also received my vehicle back in the same condition. (That has not always been the case with other centers! We once received our vehicle back with a used face mask and a sock when our vehicle was returned!) The advisor also answered a question I had that was car-related, but not oil change-related. She had to research what I was asking, but came back promptly and with the information I needed. She was kind and she seemed experienced and knowledgeable! AUTO REPAIR & SERVICE: I called to speak to someone in regard to the issues I was having with our vehicle. It took a couple of tries to get through, and I could tell that they were extremely busy, but the service manager (Don) answered. He asked what issues I was having with our vehicle, but when I went into more details he asked questions (to get more insight on how he could assist,) he looked at my vehicle's past history and took time to talk with me about my concerns to best assist me BEFORE I made an appointment. I called with questions and was spoken to with respect as an individual and concern for my vehicle's needs. Don was professional and I felt he genuinely wanted to help me with my vehicle's issues! On both occasions, I appreciated being treated as a valued customer, as it has not been our experience at other dealerships and service centers! I am a woman, who drives our family's Pacifica 90% of the time, and is responsible for the maintenance and decisions when it comes to service on the vehicle. This will be our family's service department to work with now! Thankful to have found this service department and Chrysler dealership!

Just leased a new jeep wrangler here and had an incredible experience. No pushy sales tactics and…read moreno hidden dealer add ons. Everyone who helped me was professional and friendly and just wanted to thank Damian, Beto and Ray for a great purchasing experience. I will definitely be back

Great car purchase, simple and friendly. Tom has been in the area for years, and is a honest and…read moretrustworthy man.

Creepy and shady business. Refused to give my copy of my…read morelicense back after a test drive. Says he "needed it for records". This is a huge red flag with all of the identity theft these days He must sell them on the black market. Don't let him copy your license!

The Automotive Department at My Chevy did an excellent job with changing the oil and determining…read morewhat was happening with the alerts on the vehicle. Plus, after researching other place in the vicinity I and visiting one of the other locations. I decided that My Chevy had better reviews both on Yelp and on Google

Update: I had a very negative experience that was ultimately resolved in a positive way…read more My car needed routine maintenance and I got upsold unnecessary work, which was misrepresented to me as that routine maintenance. In response to my very negative review about that experience, the dealership escalated their response up the chain, at first trying to justify what I experienced, but ultimately offering a seemingly sincere apology, promising the dealership would make sure their staff did not behave in this way going forward, refunding the upsold work, and offering a free future service. So while my initial experience was very negative, I was happy with the final resolution, and the most senior person who engaged me in the end really listened and said all the right things in response to my concerns. In summary, while my initial experience was very negative, I was impressed by the dealership's ultimate response, and maybe most impressed by the time they took to really listen to my concerns and seemingly take them seriously. How to rate this overall experience is a bit challenging, but I'm going to focus on the positive resolution rather than the challenging experience beforehand.

Lupe at MY Nissan is incredible! We went in just to look at trading our car in and he let us test…read moredrive multiple options with absolutely no pressure to buy. We never felt rushed or stressed to buy. He never showed any signs of irritation at us test driving different cars, or the fact that we didn't buy that same day. He was helpful via text when we were ready to buy, instructing us on pre authorization steps to save time. Will definitely retun to him when we bring our car to trade in!

I purchased my Sentra in 2015 and have brought it to this dealership for every single service. I…read morewanted to make sure my car was always in good hands and that they had a complete service history. During my last visit for an oil change, the advisor recommended a transmission flush. My car had about 80K miles, and since they are supposed to be the experts, I agreed. I paid nearly $600 for the service. Right after I took the car home, I noticed the RPMs were unstable on the freeway. I brought it back, and they told me the transmission was showing metal shavings--an issue I never had prior to the flush. They claim it was a coincidence and not related to the service, saying the transmission must have been "faulty." If they knew certain models or years had known transmission problems, why recommend a flush at all? Now they refuse to accept responsibility for the damage. It is not fair that I am now expected to pay almost $5,000 for a transmission replacement caused after they worked on it. Service advisors should be properly trained on what services are appropriate and not simply suggest things to generate business. This experience has left me extremely disappointed after years of trust. Be careful going to this place.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print