HORRIBLE. RIPOFF! They charged me for additional insurance I declined at the time of renting the…read morestorage units. I informed them at that time that I already have coverage through my renter's insurance company. They charged me anyway adding it to my monthly bill without any authorization. Now they tell me that they will not refund me on the monies they took without authorization. I have called and their customer services abysmal. Had I known their methods of deceit I certainly would not have rented storage from them.

I rented a storage and my move was changed. I contacted this location within 24 hrs to cancel my…read morestorage facility. Let me be clear, I canceled 2 days before the scheduled date of use. I contacted the office and left several messages. I finally had to contact corporate to cancel the reservation. I was supposed to receive a refund, nothing yet. I called again today. The refund if received will be 12 weeks in the making. Use a different company.

Smells like rat piss. Rat shit everywhere in unit. Items chewed up. You would be better off…read morethrowing your stuff away.

I've had 2 units for a year now. Broken elevators, no carts (once in a whole year), and today the…read moreA/C is broken. There was one time over a weekend where both elevators were broken and there was no way to get to my units on the second floor because the first floor has a code. They just raised the rate of one of the units from $200 to $250 a month. Percentage wise is a crazy Increase! STAY AWAY!

Friendly staff. helpful and courteous…read more I do not like having my rate more than double after 6 months of loading up the unit. But that's the standard business practice for storage facilities I guess.

Good: Generally clean and easy to access…read more Bad: Regularly raises rates and impossible to contact directly over phone.

So many BIG BOX commercial storage companies have moved into this lovely town that it's impossible…read moreto keep count. Oak Hill Mini's Storage is a nice throw back to simpler times. You get to talk to real people who have been working there for years and years. It feels family owned and family run which makes this experience feel secure. Easy to get in and easy to get out and I for one will do business with them again.

I love this place! I just drive up to my unit, and unpack. I can get it all done in a few minutes…read more Last year I rented at one of the big box places, and by the time I loaded the dolly, got onto the elevator, and crossed to the other side on the fourth floor, I had already spent 20 minutes. I had seen Oak Hill Minis for years but never stopped by because it looked old. I wish I had checked it out earlier. The units are clean and safe, and the customer service is excellent and friendly.

Security Self Storage N Lamar! Do Not Store Your Stuff There! The Office Is Always Closed! They…read moreNEVER Answe The Phone Nor Do They Return Email Or Phone Calls! The Property Has Homeless People Wandering The Property At All Hours Of The Night.Ti Which They Deny And Do Nothing About! All The Reviews About Lock Outs Are True As Well! They Locked my Unit Then Went On Vacation! I Was Locked out of my Unit For An Entire Week Because No One Was There To Take My Payment! They Then Wanted To Charge Me Late Fees For The Week They Were Not There To Take My Payment! I Called Corporate And They Agreed I Needed To Pay Late Fees For The Week No One Was There To Take My Payment! They Threatened To Sell My Stuff If Those Late Payments Were Not Paid That Day!!!! Don't Get A Unit There!!!!

This was my first, and will probably be my last experience of using an outdoor climate-controlled…read morestorage unit. My intention with this review is to inform you of things I've learned from using Security Self Storage on S. Lamar. 1. I chose this particular facility because the location was convenient for me and the rates were lower than an indoor climate-controlled storage unit. **What I've learned is that outdoor storage units are more open and accessible to vermin and mold. This means your items can be chewed on and scratched up by critters (rats can file down their teeth by chewing on the corners of pieces of wood, like your furniture!). 2. This storage facility requires you to buy your first month of insurance from Xercor (Old Republic Insurance Company), which is self storage tenant insurance. The premium is $10 per month. After the 1st month of using Xercor, you have the option to switch to any personal insurance you may have. **Xercor is there to give you a false sense of security for your belongings. If you file a claim, don't count on them doing anything except giving you the runaround and requiring lots of repeated work from you. It took me months to get through their process and had to send my claim (paperwork & photos) 3x before they could even find them (I eventually had to send my paperwork by "snail-mail" & suggest they check their spam folder for my photos -- which they eventually found) only to tell me that "the burden of proof has not been met". I was also told I did not follow the appropriate step of contacting the facility manager first -- which is not true. It's the 1st thing I did (I pulled up my cell phone record to show the exact date & time). I had spoke with the assistant manager, who told me to contact Xercor. Both Xercor & the facility manager (who I was able to speak with once she was back from vacation) used that infamous non-sequitur reasoning of "well, no one else has reported that". So I guess that means I'm lying? Not everyone is willing to or has the time for this level of hassle. Unfortunately, there's not much a consumer can do except for filing a complaint and a review. 3. Spend the extra money for an INDOOR facility (NOT AN OUTDOOR) - SERIOUSLY!!! I know moving/storage can be costly, but we had thousands of dollars worth of items negatively impacted. Even if Xercor had approved my claim, the coverage is up to $400 (after a $100 deductible). Here's what Xercor's marketing team came up with for their brochure: "Peace of Mind - It is convenient. Your belongings are covered the moment you elect coverage and pay your premium." Such a joke!!

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...

Thousands of dollars worth of my belongings stolen. The insurance sold has the exact same clause as…read morein the video posted below. The thieves picked the lock so the insurance won't pay. They only pay out if there's visible damage, even if the theif cuts the lock off and takes it the insurance will not pay. Nice people but please don't be lulled into a false sense of security. Not only is this place not safe and secure their scam insurance is worthless. If things change and I end up being treated fairly I'll be the first to post it on here....otherwise all I can say is be very careful, you are probably better off keeping your stuff at a friend's or something Watch this video: https://youtu.be/vocMfBq2WDg

I've used this storage facility for several years without issue. The prices are a little steep,…read morebut what would you expect in that location? The facility is clean, customer service is great, and you have easy access to your units. If you're looking for a storage facility, this is your place for sure.

The best storage company this side of the Mississippi! Extremely convenient and the most affordable…read moreprices in the Austin Area. I wish I had more stuff to store 5/5, highly recommend to friends!!!!!

On-site resident manager Mark I old Austin. Very helpful and no random monthly increases. DRIVE UP…read moreACCESS to all units was what sold me.