This storage is in a great location, very clean, and well taken care of. On multiple occasions I…read morewould see the lady come through clean & keep the place under great care. Now where this storage facility lost me was the weird lady that they had living in the living quarters. I'm pretty sure that she was employed by the facility as well probably even the manager BUT what I didn't appreciate was how she literally would be so passive aggressive & totally intruding. One night she walked past us while we were minding our business honestly forcing a conversation with me & my husband that we honestly didn't want to engage in. Then we would always find her coming in and out at the times that we would come to our storage almost as if she would be watching and stalking us. She's just very weird... everyone doesn't want to be your friend. Do your job and stay out of the way. This is a storage facility not a strip mall. She has followed my husband around on several occasions. We even attempted to enter the facility on a different end of the building just to avoid her and her living space and when we came out she was using the same exit that was completely on the OPPOSITE end of where she lives which this was after business hours. She also would let her untrained dog(s) PATRICK run around UNLEASHED! LIKE what is it with the weird psycho stalker behavior. I bet no else felt this way but us she definitely treated us this way because we are a young black couple. Lady learn how to mind your business & get a life outside of work. It's very creepy & makes people uncomfortable.

Very clean. Great carts to help with move in and out. Courteous staff. Fantastic facility. Would…read morehighly recommend this location!

If you're looking for great service from the manager Jessica or a nice environment at climate…read morecontrols to keep your things this is definitely the storage facility for you! It's very clean great customer service and 24-hour access. I wouldn't store my belongings anywhere else, I get this place five stars!!

I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim "Storing other peoples stuff and taking good…read morecare of it." which is ABSOLUTELY FALSE. My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary. I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that "I have been working 60 hours a week" and "maybe I am trying too hard to be the detective myself", and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the "other two victims never provided any information regarding their units or traceable stolen items", and since I "ended up being the only participant." So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating. At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told "The storage facility did not provide any footage", and again, that I "ended up being the only participant", and that the case was "suspended pending leads". This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant. This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, "I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insurance claim." I would ABSOLUTELY NEVER RECOMMEND using this storage company.

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I called SecureSpace to inquire about a storage unit. I spoke with Jimmy D. on the phone and was extremely impressed by his intentionality and how thorough and informative he was. He made sure I had a clear idea of what size unit I would need based on a few questions he asked. I scheduled a tour of the facility. Jimmy D. made sure I understood the pros and cons of indoor and outdoor units, etc. Based on those initial interactions, I feel confident that SecureSpace is a great option for me!

Came to check on some unit sizes and pricing. Jimmy D the property manager is so amazing on…read moreexplaining everything you us. I'm coming to rent here in August. Very clean facility and the manager Angela is so sweet!! Her follow up call and the 1st day access was great she made sure that I had all the info and my gate code to work she also showed me how to use the lock.

The staff are friendly and helpful - they've helped me so much! Nice facility and most importantly,…read morevery secure.

They offer good customer service, clean units at a fair price. Place is also very secure.read more

Mike was amazing and so helpful!!! Easy access and nice staff when needed! Would book again in the…read morefuture!

I have multiple units at this storage facility. Like most storage facilities they jack up the…read moreprices after you've already lugged all your stuff there. The former manager was great, the current ones not so much. The gate access is completely unreliable. Sometimes it works, sometimes it doesn't. No one answers the phone after hours. This place is extremely inconvenient. Do not waste your time and money here.

This place is a total bait and switch stay away. They have their website discount price. After the…read more4 month pre paid portion is over they will double your monthly rate and tell you it was a promotion for the first 4 months then is subject to change with 30 day notice. Funny that was never mentioned and is not listed anywhere on my online docs that I signed. STAY AWAY 0 STARS

Amazing customer service Fast and reliable service…read more Ready to move in and have extra space at home

Unfortunately, I have to give a single star to this business. Even tho they come up as a place to…read morerent U-Haul trucks, they don't. Called them before I even made a reservation and they walked me through the process. Went to go and pick up the truck today and they didn't have a single one and said they don't do that. She had the reservations and everything. Don't be fooled.

My unit was broken into three days after I stored my belongings there. All of the cameras with a…read moreview of my unit were not operational. My TV, luggage, etc. were all stolen. When I moved out the remainder of my belongings, there were rat droppings on everything. I could not possibly be more frustrated with my experience and I would never recommend this Right Space to anyone.

Our unit was broken into and electronics, furniture, and boxes of belongings were stolen. Our…read moreoriginal lock which was a combination lock was cut, removed and then replaced with a keyed lock that was able to be purchased at the front office. When the staff went through the building on their regular checks, a lock was on the unit so a sticker signifying all was good was placed on the lock. All was far from good. I spoke with one of the assistants the day of and explained the situation to her. She was polite and said she'd tell her manager. A few days later, I spoke with the manager and asked her to review video footage. She said she would and would be in touch within a couple of day. It has been two weeks, and I'm still waiting for that call. When speaking with the manager, I asked about the keypads that used to be on the buildings so access was limited. She told me that she believed they were there in the past but didn't know what happened to them because she'd only been there a couple of months. We were also told that nothing like this had been reported anywhere else. It is hard to believe out of the many, many units there ours was the only one that was hit. I highly recommend that if you'd like to keep your belongings, find a place with better security and sense of accountability.

Storage units are fine, but they can increase the rent whenever they want, by whatever amount they…read morewant, and as often as they want. They increased my rent by 25% after the first month. Bait and switch? so if you're good with that, then this is your place..