Called to speak to finance about a warranty. I've called about 5 times and never got a call back. Left a voicemail and asked to please get a call back or in contact with someone but never happened. It was a great experience purchasing the car but nothing after has been a good experience. read more

Always. Always. ALWAYS exceptional service. Doesn't matter who you talk to, they are always professional. Went in for an oil change and tire rotation and was out in less than an hour. They also found that my lights were out so they replaced all of those within that hour. Just watching how every staff member interacts with their customers is a breath of fresh air. One staff member even addressed a small child that he recognized from a previous service. Coffee, water and donuts are always stocked. Their waiting area is clean and has a lot of toys and books. Highly recommend! read more

Initially had a bad experience here but came back 6 months later and Chris took care of me very well. I finished my lease and purchased my car and Chris was very helpful and accommodating, including entertaining my toddler while finishing up with finance. Thank you again! read more

Looking for information on the Costco Auto Purchase program I sent a request for information from the Costco Auto site. Received a call back within an hour from Debra Smee and an email quote. She answered questions and offered her cell phone to call if there was anything we needed or to come by and look at vehicles. When we went in the next day and she had everything we asked ready for review, never any pressure or trying to sell something we didn't want or need. She continually worked to meet our needs, not hers or the dealership, and provided options and suggestions. Debra looked for offers and rebates and provided all of them to us. We completely felt she was working for us to get a vehicle that would best meet our needs. Can't say enough about how professional Debra is and how much product knowledge she has, we will look to her for future purchases. As to financing, Ed Martin worked with us to complete paperwork and offer service plans and extended warranties. Again, we felt Ed worked in our best interest to find products that met our needs, no pushy sales for things we didn't need. Ed adds a personal touch and is enjoyable to work with, he makes financing an enjoyable process. For the past 4 years Modesto Subaru has done our service with honesty, efficiency and quality. When we had an issue with our vehicle they worked to get it repaired and covered under warranty if possible. Modesto Subaru has earned our business. read more

Our salesperson Chris Mireles, was excellent. I'm always weary of sales tactics when buying a car, but Chris made the process very smooth and honest. We gave him a rough idea of what we were looking for and he was able to quickly locate and pull around 2-3 cars for us for a test drive. He was knowledgeable about the vehicles, and this location has a huge inventory. We ended up with a Forester Sport and are very happy so far. read more

Absolutely love Modesto Subaru!! I get my WRX serviced here and have always had great customer service! I recently decided to let go of my baby and my first thought was to work with these guys because of all the great experiences I've had. James and Sarge are hands down the best people to work with! James was extremely professional and helpful with getting what I needed out of it and sarges great attitude talking with me and my fiancé made the transition super smooth! These two made a hard day into a good day and I can't wait to come back and see them when I'm ready to purchase another WRX!! Thank you James and Sarge for EVERYTHING! You guys are amazing and I can't wait to come back soon and get another! read more

I had a very positive experience buying my first car with the help of Chris Mireles (sales) and Crystal (from finance). Chris was very responsive and a pleasure to work with. Crystal was transparent when explaining financing and took the time to explain promotional offers and fees for me. As I live far from Modesto, Chris arranged a home delivery free of charge, and even drove the vehicle directly to my home a couple hours away! Thank you Modesto Subaru for helping me secure the car of my dreams! read more

Sales representatives are kind of pushy. They fit the mold of the typical "salesperson". Livermore sales reps are much better. Where Subaru Modesto shines is their service department, yet lately trying to get an appointment has been really tough. I've been calling for a week now, being told that I will get a call back and so far nothing. I've called three times prior. Today was #4. It's been disappointing. I don't even believe the operator is truly trying to get a hold of a service advisor just because, in the past, I would have recieved a call by now. read more

Driving up from Southern California my Ascent had lost most of its oil because a mechanic at another dealership had left the oil filler cap on the battery. Had oil all over the engine compartment. Had it towed to Modesto Subaru on Monday evening and they promptly filled up the oil, 3 Qts, and steamed cleaned the engine compartment. Appreciate the effort they put out. read more

I had a very simple, efficient, and pleasant car buying experience with Modesto Subaru. My inquiry started online and Jose promptly got back to me to let me know when the car I was looking at would arrive at the dealership. I put down a refundable $500 deposit and sure enough, the car arrived when Jose said that it would (it took about 2 weeks). There was zero pressure to purchase any additional warranties or add-ons. I was able to complete a credit application at home online, upload documentation (CADL and proof of insurance), and I was approved for a 3.9% loan. I arrived at the dealership the following day, waited for another customer to finalize their purchase, then signed papers and drove my new car off of the lot about 40 minutes later. Jose walked my wife and I through our new car, all of its features, and made sure to answer all of our questions. read more

Dealership services are always expensive we all know that right? But with that being said the service I received from here was better than expected the mechanics took their time and did an outstanding job. The staff that checked me in Mr Abel Cruz was a nice guy very easy to speak with asked the right questions to get me exactly what I needed for my car. My car is running great and they even washed it for me. Thank you Subaru!! read more

I purchased a 2023 Subaru Outback from Modesto Subaru last week. My buying experience was superb. After much research, I contacted several Subaru dealers in the area. I contacted Emily Gonzalez, internet sales back in March and started a dialogue on the inventory of Subaru Foresters and decided to test drive a Forester with my wife. As an afterthought, we drove an Outback and decided that it was a better option to suit our needs. I did all negotiations via email and text messages with Emily. I had many questions, which Emily answered almost immediately. I appreciated her quick, courteous, and professional responses. I was very impressed with her excellent product knowledge and friendliness. When my Outback arrived and an appointment was made to finalize the purchase, Emily greeted my wife and I in a most friendly and professional manner. She immediately drove up with the vehicle and proceeded to familiarize us with all the features and helped us set up Apple Car Play. She was very patient and thoroughly explained the process with much patience. Thanks to Emily, this has been one of the most gratifying and stress-free automobile-buying experiences of my life. I also got excellent vibes from the dealership. The entire staff was friendly and professional. If you are interested in purchasing a Subaru, I highly recommend that you initially contact Ms. Gonzalez. I am sure that you will be impressed and pleased with her professionalism and vast product knowledge. read more

We bought our new outback from this location, and it was a great experience. The car runs beautifully and the buying experience was painless (which is saying something when it comes to car shopping). Raul was our dealer and he was extremely patient and professional when it came to our never-ending request and questions. I have purchased a few cars, and Raul stands out as one of the best salesmen I've ever encountered. He wasn't pushy and he genuinely wanted us to get what we wanted. If you're in the market for a new Subaru, come to this location and ask for Raul. You won't regret it! read more

Modesto Subaru - So happy with our new ride!!! - Car Dealers Near Me - Modesto, California

Tamara was my service advisor at Subaru of Modesto, and I'd have to say that I've been going to dealerships for years to have my cars serviced, and Tamara is hands down one of the best service advisor I have ever dealt with! If I could give her 10 stars I would. I have had a lot of extras installed on this particular Subaru and nobody wants to be treated like a number, especially when making an additional purchase. It happens to us ladies a lot. Especially when we are tired or having an indecisive moment. It doesn't mean that we are stupid or that our money doesn't spend. Thank you Tamara, for treating me kindly after the stressful drive in commuter traffic to get my car serviced. The drive from Stockton was totally worth the top notch treatment and I appreciate your team's accommodation of my end of the day appointment. Additionally, this dealership is clean, friendly, and very welcoming. I will always do my business with you again in the future. read more

You guys really need to step up your customer service. That's literally your whole job. What I was told was going to be a 1 hour service turned into 30 hours later I'm reaching out to them. Not happy with my experience these last 2 days. As of right now it's still not resolved. I was told I would revive a call back later :( read more

Modesto Subaru really made my new first-time-car-buyer experience a breeze. After months of research, I finally decided to go with Modesto Subaru to purchase my 2015 Subaru Impreza. They offered me the lowest bid on the vehicle that many other dealerships simply could not touch- which made me feel confident that I was getting the best deal! George Kramer, the internet sales manager, assisted me with my vehicle purchase. He made himself available through email and over the phone to answer my questions. I made an appointment with him in advance to schedule a final test drive and purchase my new vehicle. He recommended that I provide some personal information beforehand to save time during my appointment. If it wasn't for the final test drive that I had scheduled, I would have been in and out of the dealership within 2 hours. Overall, I am very pleased with my experience! Modesto Subaru has certainly exceeded my expectations. They even threw in a few added bonus gifts (which I had no clue that I'd be getting but I'm absolutely stoked about) to go along with my new car purchase. George followed up with a phone call a few days later to see if I had additional questions about my car (which I appreciate and thought was a very nice touch). I am happy to be apart of the Subaru family! I will definitely keep Modesto Subaru in mind when purchasing my next vehicle ;-) P.S.: I am looking forward to using my complimentary ski/snowboard season passes in Lake Tahoe this winter! read more

Modesto Subaru - My brand new 2015 Subaru Impreza. - Car Dealers Near Me - Modesto, California

My car was taken in for a transmission fluid change and other maintenance and these mechanics couldn't even properly change the oil. They put double the amount of oil in my car resulting in my entire car getting flooded with oil. Ruining my spark plugs and seals. I also almost broke down on the Altamont. Now they don't even want to pay to fix what they did. They want me to pay. Terrible customer service. read more

Long story short. Yes, this is the short version. This is the worst dealership ever and has ruined my love for Subaru in general. Not only does the general manager, reggie white, do nothing but lip service, this dealership also never competed the dmv paperwork after everything was retracted. And dont start on the salesman that helped me, says one thing but when you do the paperwork it's another thing. Just tell me you don't know bro instead of making empty promises. And wants a 5/5 on the survey? I dont think so. Not only did I lose my job, I lost the car of my dreams. Promised to pay $250 for the inconvenience of having to take back my traded car and nope, never got the check. Had to call back multiple times for the mats they took from my traded car, which I did (and that was when I was on good terms with reggie). Missing the cup holder stopper from my traded car and license plates! And they took the Toyota sticker on the car. So now I cant even drive the car because if I get pulled over, I'm going to get a freaking ticket! They said they would get back to me about my license plates and the accessory but those never replaced. so now I have to go to Toyota and order that for my car SINCE IT'S A LEASE. But not the license plates since dmv states that I dont own the car. Reggie never returns my calls and text messages. So much for taking care of me. I love that fake salesman smile. I will have to again physically go back to get the proper documentation stating that the dmv paperwork is done correctly since they still have my Toyota in their name. Yep, you heard that right. They never completed the dmv correctly and completely when I returned the Subaru and took back my traded car. Dmv, aaa, and Toyota cant do anything about it. No way of getting ahold of the owner, but I will find a way. They treat you great when you buy a car but as soon as it doesn't favor you, boy do they turn their backs so fast. In trump's word: sad! P.s., not a trump supporter. read more

Excellent customer service. Bought a certified pre-owned Accent from another dealership and Modesto Subaru gladly fixed a few issues under warranty for nothing out of pocket. Gave me a new loaner vehicle for free, and opened every door for me and served me promptly. Will gladly drive the 40 minutes from Stockton in the future for my service needs. A+ read more

I've purchased multiple vehicles from here. Quite simply the best Subaru store to go to. Not the Bay Area, not Sacramento area but Modesto Subaru for the best staff and treatment. read more

Excellent customer service! Bought my car there 3 days ago. It wasn't ready to be sold yet, so they fixed everything free of charge yesterday and today. I'm very impressed with their level of customer service. Highly suggest getting a car here read more

Bought my first car with Modesto Subaru today and had the most wonderful experience. Both our sales representative Jorge Cervantes and the internet sales manager, Ahmad, were extremely patient, kind, and generous. They answered all questions from a first time buyer with detail, insuring there was no concerns or doubts for me. They gave a very amazing discount on the car, and worked with me to provide numbers that were just right. Amazing customer service provided by them, and I couldn't be more happy with my first purchase! Highly recommend. Thank you again Jorge, Ahmed, and the Modesto Subaru team. read more

Took our 2018 Outback today got an oil change and tire rotation and balancing. The two service reps Brendon and Brandon promised it would be ready in an hour and it was. Thanks you for surpassing our expectations. We bought our vehicle at Livermore Subaru but the service experience is what keeps us coming to Modesto. read more

We got a beautiful 2021 Outback from Modesto Subaru yesterday. They originally didn't have an Outback on the lot with the specs we wanted but our sales person Debra was able to get one quickly brought over from a dealership near Sacramento. We had a little miscommunication during the contract/finance signing and I didn't realize the mistake until we got home late that night. I went in the next morning to see if anything could be done and Reginald White truly went over and beyond for us. He could have easily said it was too late since we had already signed the contract, but he didn't. Awesome customer service. I don't think many places would do that. It really surprised us. Would definitely buy from here again! read more

This was my first time purchasing a car and I'm glad I chose this dealership - specifically because of the salesmen we had helping us. Highly recommend asking for Chris! He was extremely accommodating, replied quickly upon my inquiry and was a pleasure to do business with. Very professional. Answered all questions and took great care of my needs regarding said vehicle. Thanks again for everything Chris! read more

This dealership never disappoints! EVERY single time I've had to deal with them from sales to service has been horrible. Today was the final straw, had my 2019 crosstrek scheduled for an oil change (the final 3rd free one I was given due to issues on the sales side of things) only to be told that there are no notes in my file stating anything about the oil changes and did I have the paperwork proving this. Of course I didn't have the paperwork with me, why would I since I had not been asked that at the two previous oil changes. The initial girl doing the check in process was wearing bunny ears and was as friendly as a cactus, she said she'd have to check with a manager about the oil change, so I said okay thinking it would get straightened out but then another girl came out and wanted me to produce the paperwork showing the free oil changes - I was treated like I was lying and dismissed. I literally was in disbelief at how I was being treated. It's hard for me to believe they have people come in all the time lying about having their 3rd and final free oil change. There's a reason my initial purchase was from a different dealership even though Modesto ran my credit- it's just been all downhill since 2019 and I'm done, you can't undo being treated badly - end rant read more

We were on a road trip through CA and we heard a funny noise from our 2015 under-full-warranty Subaru. On a Tuesday morning we called Modesto Subaru and explained our situation. They said there was no way they could "get us in" until Friday. We explained that we were traveling and don't live in CA and had to get home. They said, "Sorry, not until Friday." Well I say that's not very Subaru! BTW, we went down the road to Sangera Subaru in Bakersfield, and they totally AWESOME!!! Sangera is Subaru!!! read more

They take momentous off my boyfriends STI almost every time we take it in. Or they take parts off and leave them inside the car for us to deal with. Scratched the bumper last time. This time they removed his front license plate "in order to do it correctly." Then we noticed it was bent in half in the passenger seat so they probably ran it thru a car wash and it got ripped off but they gave us a bogus story. They forget bolts when putting things back together OFTEN. Sometimes they have donuts if you're there early enough but that's all that's nice. read more

I just got back from a long trip and I started to hear a noise that I believed sounded odd, so I took my car in today to get it checked out. After a few hours I got a call from Tamera and she informed me that the technician checked out my car and didn't hear a noise. I was skeptical at first and kept emphasizing when I would hear the noise. Tamera validated my concern and had the technician check my car out again. A couple hours passed and Tamera called me to inform me that the technician did not hear any abnormal noises during the test drive and that they did a thorough inspection. I appreciate that Tamera validated my concerns and reassured me that my car is in peak condition. Overall wonderful customer service from every employee I had contact with today. read more

Honestly the most efficient dealership I've been to. Everyone was super helpful whether they were working outside or in the office. My car was handled with extreme care and everything was resolved in a timely manner. Zach was the service consultant who assisted me and my car troubles. He made sure everything was explained in all measures and had great customer service. Hands down a great dealership with an amazing team! read more

Modesto Subaru lost a costumer. After spending $1800.00 on a 120,000 Mile Full Service and a follow up recommended Oil Consumption test to submit to Subaru Headquarters, I drove my car home after being told everything was good, everything rated in normal. I noticed a strong odor of gas/oil, I thought maybe a tech had sat in the car with oil on his/her clothes. Next morning my kids and I are driving and oil is spattering through the air vents, it was so strong and so much oil! I popped the hood and oil was spraying everywhere. It was terrifying. The Subaru Service Tech that serviced my car didn't even bother to put my oil cap on. They weren't under time constraints, they could have kept my car over night if they needed too, so a rush job was not warranted, nor should a rush job ever be warranted. The front desk didn't offer any solution or remedy for us being loyal long term customers. They made derogatory statements to me and my husband about maybe it is my fault for how I drive, for example they accused me of over driving my own vehicle. I bought my Subaru from Modesto Subaru in 2014 and just hit 120,000 miles. It was a horrible experience. Won't be back for service or for shopping for a new car. read more

Modesto Subaru - Car Dealers Near Me - Modesto, California

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This rating pertains to the salesperson only: Jesse Hernandez. I had called the financing department and left a message on Monday and Wednesday then finally got a message on my voicemail on Friday. I retuned the call but didn't receive a call back until the next day and I was already in a vehicle going for a test drive. I hope my salesman didn't have to split his commission with any of the people who I left messages for...I literally didn't even meet "Josh" he didn't bother to come and introduce himself. On the other hand, had anyone other than my salesman, Jesse Hernandez, tried to "sell" me a car...it probably wouldn't have happened. I was ready to compare the Forester and the Rav-4 that day but Jesse was incredibly patient, empathetic, understanding and down-to-Earth. It never once felt like he was trying to sell me a car. I think the most important things I need to feel from the person who is trying to sell me something is authenticity and professionalism and Jesse exceeded my expectations with the most top-notch service I've ever received. I love my vehicle and I loved my experience with Jesse. If you want to go to Modesto Subaru, ask for Jesse Hernandez...you will NOT be disappointed!! Also, I didn't get the name of the finance manager guy but he wasn't my favorite. Lacked warmth and was a bit aggressive...I don't remember his name though...anyway, Jesse will make it all better even if everything else is sub-par! read more

Had just gone through a terrible experience at one dealership. I was hesitant to work with a dealership 80 miles from my house. Well my faith paid off and we got a great used vehicle at a very good price and the buying experience was awesome. Not only got the exact truck we wanted at a great price...we where able to trade in our old family truckster at a very fair price. Ruben Flores was an amazing sales rep who made our entire experience 5 stars!!! read more

Dropped off my car in order to fix an oil leak and install some footwell lights in my STI. Edgar was super helpful and patient when i kept asking for my keys back because i left something in my car lol. read more

Great pricing and delivery! Sales team and management are the best in the business! Mark in sales made the car buying process seamless! Leased multiple vehicles from Modesto Subaru and so have my family! Always great service!! read more

Modesto Subaru - 2021 Crosstrek Sport! Great job Subie with the bigger 2.5! - Car Dealers Near Me - Modesto, California

Thanks for the offer Chris. I'm not available for any further discussion regarding the matter. The fact that you guys are selling a truck with an oil leak, when you know about it, should be a red flag for all. I'm glad I can help consumers protect themselves from dishonest dealerships. Best of luck. read more

I would like to thank Ahmad and his team at Modesto Subaru for helping my sister purchased her car. We appreciate the smooth and efficient process. The staff at Modesto Subaru namely Ahmad, Christian, George and Lee were all very responsive, reliable and fast. They even offered to pick-up my sister at her hotel so she can get the vehicle in the dearlership. Overall, customer service was amazing! I highly recommend this place. read more

Bad parts department always charging more than other local Subaru dealerships. Bad service departments. Bad Subaru dealership in Modesto DON'T go here goto another Subaru dealership they will mess something up. Baddddddddd service!!!!!!!!!!!!!!!!!! read more

This was such an awesome experience! I just got a brand new car from subaru and I had an amazing experience. Yvonne did a wonderful job checking in with my after I had the car, going over all the new tech (I wasn't used to because i drove a 2001 forester lol). Yvonne had great customer service and I give her 5 stars. I highly suggest you look into buying a car here! read more

The friendliest Subaru dealership that I've been to. It was a quick in and out. Customer service was wonderful!