Smooth, stress-free experience from start to finish thanks to Bryce. Very knowledgeable and personable, he walked me through every detail of the vehicle so I left feeling confident. Highly recommend! read more

Me and my husband want to say thank you to Central Valley Hyundai. We and our children are repeat customers having made what includes today our forth vehicle purchases from Central Valley. We were assisted by Arylin, Brandon and Chris, all of these individuals gave us outstanding customer service and met our needs and went above and beyond our expectations, which made our visit enjoyable and our purchase experience so rewarding and special. Happy holidays to all of you three at Central Valley Hyundai. We will see you again soon. read more

This dealership is amazing. There is nothing pushy about them. We got a price match and were treated with so much respect. Daniel was so kind! Great experience! read more

Great to work with. Very upfront and didn't have to do a bunch of back and forth. Great communication throughout. They even delivered the vehicle! Would highly recommend. Thanks to Wesley and Kenny for making this such a good experience! read more

I couldn't be happier!! Bianka in sales sold me the car and Khaleghi in finance was amazing as well it was such an easy process with these 2!! Even the after sale situation has been easy with these small repairs thru JC in sales and Dustin in service getting everything done in a timely fashion read more

Central Valley Hyundai - I couldn't be happier - Car Dealers Near Me - Modesto, California

This review is about two issues. First, the IONIQ 5 has a life-threatening design flaw, and second, Hyundai will not honor their 100,000 mile warranty to rectify it. My wife was traveling on Interstate 5 near Highway 120 when the car suddenly reduced its maximum speed to 5 MPH. She had to perform a very dangerous multiple lane changes to make it to the narrow emergency lane when it completely died. The problem is the Integrated Charging Control Unit (ICCU) which normally has the function of charging the 12V electronics battery from the 800V propulsion battery. The ICCU will intermittently fail causing the 12V battery to be discharged. The car will not run with the 12V battery being at low voltage, and it goes for a couple of minutes in "limp mode" at 5 MPH before it completely dies. This is a nationally known issue with 1 to 10 percent of IONIQ 5's. You can find more about by googling "IONIQ 5 ICCU failures." This is the second time we have been stranded in the car due to this problem. Hyundai keeps blaming it on the 12V battery, and they want me to replace that battery again, putting in a third new battery in only 66K miles. I have also brought the car in three times for software updates as they try to address the issue. The battery is not the problem; the faulty ICCU is. They will not honor their 100K mile powertrain warranty, which the ICCU is covered by. Hyundai kept my car for six weeks as I appealed to no avail. So, don't play Russian Roulette with your family's lives. I can't imagine if this happened to me on a rainy night on a busy freeway. The car is nice with great features and a nice ride. I planned to keep it to over 150K miles. But instead, I was forced to sell it at great depreciation since I could not risk our lives and Hyundai refused to honor their warranty. I have filed complaints with the National Highway Traffic Safety Administration (NHTSA) and the California Bureau of Automotive Repair (BAR). I will never buy a Hyundai again. Rebuttal to Business Customer Service Manager response below: Safety is clearly low on the priority list for Hyundai. Top priority is to minimize service and warranty costs at the expense of our personal safety on the roadway. I am so surprised they are willing to risk our lives, to spare them the replacement of a $1500 part. The Service Manager offered to replace the ICCU if I paid for it. Even though the factory said to replace the 12V battery, the dealer Service Manager knew that putting in a third battery was not likely to solve the problem, thus his willingness to escalate as described above. This ongoing problem with ICCUs has caught the attention of Consumer Reports and they have drastically reduced the rating of the IONIQ 5 due to it. Check out this link for the article: Hyundai's and Kia's Charging Unit Issues Cause Problems for EV Owners - Consumer Reports. The reason the dealer service department could not duplicate the problem is because it is an intermittent problem. Our car failed twice on the roadway due to this problem. Granted the temporary intermittent failures were 20,000 miles apart; because of this it is clear that the issue would not show up in their testing. That does not negate the fact that the ICCU has failed multiple times. They know what the problem is. They simply do not want to honor the 100,000 mile powertrain warranty. That brings us to a bigger issue with Hyundai. The dealer claims they do not have control over any decisions... even goodwill decisions...REALLY...they could not have made a decision themselves to replace a $1500 part...they are completely beholden to the factory across the country. Hard to believe. If this is true, that alone is a good enough reason to never buy a Hyundai again. read more

The whole process of buying a vehicle was great. Bryce the sales person guided us through the process, answered all our questions. My wife and I always take our VW there for maintenance because the staff there really shine. read more

Unsatisfactory Appointment Experience** I scheduled a service appointment expecting my vehicle to be serviced at the scheduled time. When I arrived, I was told the maintenance would take 2.5 hours. I asked, "Even with an appointment?" and was informed that appointments only reserve a spot in line--not a guaranteed start time. There were several vehicles already waiting for service, all with scheduled appointments. This defeats the purpose of scheduling in advance and causes unnecessary delays. I hope the dealership reevaluates their appointment system to better reflect customers' expectations for timely service. This type of appointment system they have in place is why I will consider taking my car elsewhere. Not acceptable and extremely inconvenient to have an appointment and expect to wait over 2hrs for an oil change read more

Called them to see if they had a car on there lot. When I drove up it was sitting in the front waiting for me to test drive it.

Arilyn helped me learn about new features on my new 2025 Hyundai Santa Fe hybrid. I came in with questions & she was brilliant!!

I got a recall notice to bring my vehicle in for an Anti-theft device. Called the dealer and made an appointment. Drove from my home in Manteca and found that they didn't have the part. The part had to be ordered. Now I have to go back later. Not a happy camper. read more

Beware of the $200 diagnostic fee! My car needed the washer hose became detached and it cost $200 to so this 10 minute job. Not to mention that most reputable mechanics wouldn't charge anything for something so trivial. AND it was still under warranty. Also, they missed an important scheduled maintenance item that is unique to EVs. read more

On Friday, 10/18/2024, my husband and I bought a new 2025 Hyundai Palisade Calligraphy with help from our amazing Sales Associate Giovanna! No other dealership or salesperson treated me with the same respect and kindness that Giovanna did. NO other dealership took the time to bring vehicles around for me! Many left me waiting because they were busy or were talking to another customer, but left me with a computer where I could scroll through the options. Others jumped straight into the conversation of financing even though I told them from the start I wouldn't be purchasing a vehicle on the same day. Over the next two weeks that it took us to purchase a vehicle, Giovanna would send me texts just checking in with me to see if I had any questions or concerns. No other dealership ever reached out about my potential business. We went back into Hyundai 2 more times from our original visit before making the actual purchase to speak to Giovanna about pricing so we could compare to other brands. She was honest, straightforward and quick and was willing to work with us where she could along with her sales manager, whose name escapes me at the moment, but whom I was introduced to and was very friendly. The price quoted never changed and I really appreciated that because sometimes what's quoted to you is not always the same when you return for the actual purchase or so that has been my experience in the past. Giovanna is a huge part of the reason we chose to purchase with Hyundai. We went to Toyota, Kia, Mazda, Subaru, and Chevy/ Jeep/ Chrysler and could have had our choice of any vehicle, but the service at Hyundai was unmatched. I was expecting to be there all day on the day we decided to purchase our vehicle, but we were there probably all of about 2 hours from start to finish!! Hyundai had the best overall deal and included a lot of services that I have had to pay extra for in my other vehicles. One example is that their Blue Link service that allows you to control your car from your phone is free as long as you own the car! All other dealerships make you pay a monthly subscription fee for this. I also want to mention how impressed I was walking through their lounge and service center. It was way more comfortable and accommodating than my last service center! After making our purchase, Giovanna has kept in contact, checking in with my husband and I about the vehicle and making sure to answer any questions about any of the features I may have forgotten how to work or anything to do with the vehicle itself. She called me when I needed help and walked me through how to make some adjustments in my vehicle a few days after we left! I am absolutely floored by Hyundai's service and specifically by Giovanna's commitment to her customers. She is such a bright light and I'm so happy I got to work with her. Thank you Giovanna for putting my husband and I first, for being so patient and accommodating with us while we did our research and shopped around and for making me feel so comfortable during this entire experience. Thank you for your kindness and honesty. This experience has completely changed the way I view purchasing vehicles in the future. I have higher customer service standards now because of you read more

Central Valley Hyundai - Car Dealers Near Me - Modesto, California

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Excellent Customer service. They were all professional, responsive to my needs, and very helpful in all areas of support. My wife and I had a very positive experience and highly recommend their business and team. read more

I was having issues with receiving a new key and key fob for my sonata Dustin was great he worked closely with me to try to resolve the issue. He was very professional and flexible. Great customer service. read more

This is my 2nd lease and I went back to see Kelii to trade in my car him and Gabe helped me so much with choosing the right car for me and my needs at this time! Everyone at Hyundai is so friendly and helpful. I have never had a bad experience here read more

Our experience started off as usual with making the deal, told them what we were looking for and they didn't have the color but made a deal on a different color, we left said we would think about it. I called another dealership close to us and they had the color I wanted and made a better deal, of course they couldn't do the same offer so I said no problem we will go to the other dealer for the same car better price, as usual they called back shortly after and made the same offer and threw in a year of Lojack and a year of protection package and they could get the color we wanted. They even offered to deliver the car to us as we didn't have a trade in and live about an hour away. This is where s..t went south. Car is delivered on a Tuesday - all good - Try to setup Hyundai Bluelink on Friday had issues called Bluelink and they said I needed to call from a computer which I did the next day - only to be told the car after 5 days was still showing in the dealership inventory - Called Central Valley Hyundai (CVH) talked to a person there she tried to help but no luck so she transferred me to a manager - Don't remember his name but he was not helpful, in fact rather rude. Wanted me to bring the car in to fix the issue, I couldn't as we had plans then I'm told that it needs a Bluelink update (which in talking to Hyundai today Weds 7/2 they said that wasn't true) can I drop the car off Monday morning, told him I would be at work so arrangements were made to pick up the car Monday morning - 10:30 Monday and no contact - called them and they didn't really have anyone to send, so I took off early and brought the car to them (which adds about an hour to my drive home, which rude manager acted like NO Big Deal..) they gave me a car to take home, and said they would bring my car back "fixed" the next day after the update. So to wrap this negative review up it is now Weds, yes I have the car back still no Bluelink, told again by Hyundai Motor the car is still in the dealerships inventory -CVH assured me it worked Tuesday 7/1, still doesn't work and now Hyundai has a ticket and will contact me in 7 days maybe so CVH says let them figure out it basically, heck they sold the car they are done. If you buy from CVH make sure you take delivery of the car at the dealership, and all features are setup cause if they aren't good luck getting it taken care of. I will be taking my car to another Hyundai dealer for service, learned a lesson, if I could return the car and get my money back I would and give them back the car - this has been a total joke, I have wasted more of my time then I should for a brand new car. I read all the positive reviews and I'm thinking hmm wonder who wrote those. Be Careful. read more

Tried to purchase new vehicle listed on dealer's website at price listed on dealer's website for specific vehicle. Luis, salesman said he could see vehicle on their website and price I saw and was attempting to purchase but said price was actually $11000 more than shown on their website. When told that was an illegal business practice Luis stated "Iam only a salesman. There is nothing I can do. Call an attorney." read more

Cristobal Gonzalez, my salesman, is the best car salesman I have ever dealt with. He was very patient and answered all of the questions that I had about the different Hyundai Tucson Hybrids. He took his time to ensure that I understood everything about the car, 2025 Hyundai Tucson Hybrid, that I decided to purchase. He even sat in the back seat after I purchased the car to answer any questions or concerns that popped up when I was actually sitting in the car and getting ready to drive! I have bought a lot of cars in my lifetime and He truly is the best car salesman that I've worked with. read more

I don't know how this location has 4 stars. Every time needs service or a recall done I have to go to Tracy to have it done right. They are much friendlier and more reliable read more

This was the easiest dealership I have worked with. I was in and out in 2 hours in purchasing my new 2023 Hyundai Tucson Limited. Ask for Brannon at Central Valley Hyundai. He was a great salesman. When we mentioned any concerns, he was quick to address them with no hesitation, very straightforward, and didn't try to hide anything about the vehicle or the financing and made our purchasing process really smooth. He goes above and beyond for his customers and tries to help as much as possible even after the fact. In the end, I walked out happily and appreciated the great customer service from the entire crew. Thanks again for the great help! read more

Central Valley Hyundai - Car Dealers Near Me - Modesto, California

We went to 4 different car dealerships over the last few days (Nissa, Toyota, Kia, and Hyundai). Most were okay, one was a nightmare because of how pushy and invasive the salesman was, but Central Valley Hyundai was amazing. Kelii was friendly and helpful, without being pushy. He met us while we were checking out the new Ioniqs, but did not interfere in our discussions. He waited until we had questions to step in, showed us the models we were looking for, and didn't argue with us or try to debate when we said we needed to leave for awhile to test drive other vehicles and talk about our options (the same cannot be said for the salesmen at the Kia dealership.) Because of Kelii's amazing service, we ended up back at Hyundai to purchase an Ioniq 5 and an Ioniq 6. I would highly recommend Central Valley Hyundai. read more

Central Valley Hyundai - Car Dealers Near Me - Modesto, California

Brice and the amazing VW team are superheroes. They worked tirelessly to approve my daughter, a young single mom and college student, for her first car. She and her baby daughter were in a major car crash 7 months later. That car saved their lives! The team then delivered a brand new, upgraded car to her doorstep less than 24 hours after the insurance payout. Thanks, VW!! read more

I've been a customer with CVVH since 2016. Bought my 2017 Hyundai Santa Fe through them and they have always taken care of me in the service department. This review is for my most recent purchase of a 2024 VW ID.4 began with a sad story where I was taken advantage of in another dealership and ended with pure happiness. Julio went the extra mile to listen to my concerns and needs. I felt like he was really looking out for my best interests. Then to round it out his brother seamlessly finished the whole process with the financials. THE BEST car buying experience!!! read more

Took my Hyundai to be serviced. The employees at the service desk don't even acknowledge you, THE CUSTOMER, standing right in front of them for several minutes. They are all engrossed in typing, looking at the computer screen. Finally one of them says "we will be with your shortly ". WOW! Arrogant attitude, no welcome or helpful smiles. Not a good way to welcome customers wanting to do business! I will not go here again to service my car. read more

I previously have had excellent service from CVH. I couldn't get an appointment for a week and a half at a time I could go in, but arrived shortly before my appointment time. I waited TWO HOURS for 2 light bulbs to be changed. I told them I had to leave by noon to return to work. No communication with me regarding the fact that at noon they had not had a tech to work on it. I had let them know I would be in the waiting area. Obviously making an appointment doesn't benefit in any way. Obviously they don't value the customer to communicate that they won't be able to even begin the job within a 2 hour mark. Not only did I waste 2 hours- with an appointment, I have to find a business that can install these bulbs. One star because zero isn't an option. read more

I was traveling from San Diego to visit nearby. We were in our 2022 Ioniq 5 EV. On our way up we hit a plastic bucket which damaged the plastic deflecting cover below our front bumper I went in to the Central Valley Hyundai Service Center to assess the damage. They were fully scheduled for other customers on the Tuesday I went in. Troy Powers, Assist. Service Manager and one of his technicians put our car on the lift and identified the part that needed to be replaced. As we were returning to San Diego the next weekend, I dididn't think they would be able to help in time to make the repair. They were able to order the part in 2 days and scheduled me to come in on Saturday morning for the repair. I came in and the repair was completed before I could look at the new EVs at the dealership (30 mins). I can't get this service in San Diego and there seem to be no techs familiar with EVs there. I will come back for all services I can at Central Valley, and visit my Daughter and Grandkids just for the great service and staff who made this such a pleasure, and so convenient. read more

My entire experience from start to finish was awesome. Giovanna was amazing. She was very professional, extremely patient as I was going back and forth about different finance options, and explained everything about my new car. She went above and beyond to find the exact car I wanted because they didn't have it on the lot. She made the car buying experience painless and exciting! read more

Kelii was a super informative sells persons that helped me out in my research! Although I am still looking over some options but I would definitely recommend and encourage those to go and ask him more advice or answers! I appreciate his help! read more

Gabe the sales person greeted me on the lot quickly upon my arrival, he answered all my questions and assured me that he would do his best for me. What I liked was no pressure or unwanted phone calls. After a couple of days I came back to the Dealership to make the deal and Gabe did his best for me. I got the deal I wanted and drove away with a new Hyundai. I highly recommend this sales person and the Dealership read more

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Professional & courteous service.Great follow ups!We are really enjoying our new Kona!Thanks Bryan and Giovanna!

Our experience with this dealership went very well. We had a very knowledgeable sales person, Giovanna who was informative, patient and extremely professional. We were offered a fair price for the new car as well as our trade in. I would highly recommend shipping there. read more

We took my husbands car to this shop (he died in this car). The car has 6,000 miles. It had not been driven except to bring it home from the shop after the repairs to the damage caused by the accident. Parked it in the driveway, a couple days later we moved the car into the garage. Car running well until last week we tried to start car and it wouldn't start. Called Hyundai for appointment. Then called AAA for a tow. Driver was so helpful, he said it sounded like one of the batteries was dead. He jumped the car, we let it run about 20 minutes then drove it around the block. Took the car to Hyundai, they took the car. They tried to sell me having all the fluids changed, I said no, it only has 6,000 miles on it. Left the car to be "diagnosed ". Received a call the next day stating that it needed new battery, for $800 ! Spoke with my brother "mechanic" he said that was way too much for battery. I called and told them not to put the battery in my brother could do it for a lot less $. 2 days later we go to pick up the car. They asked if I was going to have it towed home, I told that my brother said you could jump start it so we could drive it home. We waited 20minutes for them to find the car. We watched the employee jump start the car, when he got to us, he turned it off, even I know the car needs to run while to charge the battery. We asked why he turned it off , I kid you not, he said "I don't know". He started it again and we took it home. It was filthy! Obviously had been left outside. I would not recommend this place ! read more

Giovanna was responsive, professional, and very kind during my used car buying experience. A smooth process overall. I was in and out of the dealership within 3 hours. read more

My daughter bought her first VW Jetta from this dealership in 2019. We had such a great experience that we decided to give them our business again. Times are much different now with supply & demand with what is happening in our world today. therefore, buying a new car & getting exactly what you want is not so easy. however, Kelii (yes that is spelled right, pronounced Kuhlee) is amazing. He stayed on top of everything and communicated directly with my daughter each step of the way! When Kelii was enjoying his days off, Bianca filled in perfectly. Both pay attention to your questions and needs. when they say they will get an answer for you... they do! Their customer service is exceptional. the dealership is clean. kelii even ran out to get bottled water for us when the machine was down in the dealership!! Bianca was set up with v.day treats that made my grandsons eyes light up like a Christmas tree! So so sweet. Its the little extras that can make your day doing grown up stuff:) We ran into a few snags near the end, however, JC (manager) stepped up and took care of us and made sure that we got everything we needed before leaving the dealership. if you are in the market for a car.. you will not be disappointed at this dealership. Buying a car is a big purchase and big decision to make. The customer service, value and styles of the cars offered will not disappoint. Ask for Kelii and you will be glad you did! read more

Central Valley Hyundai - Happy happy customer! Thanks Kelii. - Car Dealers Near Me - Modesto, California

Caution when using the parts department. Called Friday about 15 minutes before closing, got a part quote on speaker phone, three of us heard them quote $53 for the part. Showed up and they tell us it was $93. Guy at the counter say he quoted us and he would of never done that and "claimed" the price we heard is below his cost. Only because of the price originally quoted (reasonable) and that it was in stock, did we wait till Monday to buy the part, but if he would of quoted us the $93 then I would of ordered it on Amazon for $38 (fulfilled by a dealership with an OEM part) and had it tomorrow on Tuesday and waited one more day. Out of morbid curiosity called we Tracy, Elk Grove and Merced dealerships parts departmenr and they quoted $68-72 for the same part. Yet ANOTHER occurrence of this from the same dealership parts department. I don't recommend using them for parts related purchases in ANY way unless you want to throw money away. I highly recommend cruising out to Tracy VW. A couple more miles, but exceptional service and constant pricing and never had any surprises when it came to paying the bill! read more

I just bought a Hyundai Pallisades Calligraphy from Central Valley a couple weeks ago. Luis and Giovanni were extremely helpful in assisting me and making my choice. Luis patiently allowed me to test drive several models until I found the one I liked and then the color. Giovanni went over the features with me and my wife and was especially helpful in pointing out the accessories that would appeal to a woman which helped seal the deal with my wife. Afterwards, she assisted in the paperwork and going over the car's many controls. Also a shoutout to Lucas who was very helpful in nailing down the final costs of the car. When I went shopping for a new car, this was the first place I looked and turned out to be the last! read more

Where do I start....seems like my car was lost some how for 2 weeks. A week after it was dropped off I called to check status but nobody and an answer. I was told the manager would contact me and I was never contacted. 2 weeks later I'm kept in hold for hours only to be told that they could not find my car...that I should contact my tow company and find out if they dropped it off at the correct location. I personally dropped it off and handed my keys in to personal working. Worst experience, and bad service, from all staff across the board. I know we get busy but to totally misplace a car and not even be aware that I was dropped off... very disappointed in Central Valley Volkswagen.. read more

Update: Now that I am a customer here and that I have purchased a vehicle from this dealership their customer service is terrible. I was promised a second key when purchasing my vehicle since it only came with one key. They said that they would call me when my second key was ready to be programmed to my vehicle and that they would fill up my gas tank since I was driving from Merced. I waited for about 2 months and no one called me. When I called them to ask about it, they had no clue what I was talking about. Turns out that they never even ordered the key. Then they eventually ordered the key and they said that it was going to be $200 to be programmed when I was promised it was going to be complimentary. They finally agreed to program the key with no charge since it was "promised" from a sales representative but I never received any gas once going to the dealership. I received later a email from the dealership saying that I had an appointment that there was a service that needed to be done on my car which was an oil change and oil filter replacement. I then text the service department to be sure this service was free. The service department replied stating there was 4 COMPLIMENTARY services with the purchase of a Hyundai. When I went in for my appointment to get the service done, they told me it was not complimentary and I would have to pay full price. When I showed the person at the desk my text message that I received they still said that they can't do anything about it and told me that the service only applies to new cars and told me to call the person that sent me the text message. What a big waste of time it was never specified in the text that it had to be a new car and I should not have to be calling that person who sent the text when he works there and the workers could have talked to him themselves. I'm very disappointed once the sale of my car was complete their customer service went out the window! They made promises that they did not keep. read more

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