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Ott's Auto Sales

3.8 (4 reviews)
Closed 8:00 am - 5:00 pm

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5 years ago

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American Chevrolet

American Chevrolet

3.5
(247 reviews)

So far the staff in the service department are super cool. No man-plaining here. Just strait…read moreforward, and they answer questions without hesitation. I've been here a couple of times and haven't had any trouble getting in and out, quick service tourn around, appoint availability is also a thing for me- I'm not a great planner, so that's great! And the waiting g area is comfy.

I had a very frustrating and unprofessional experience with American Chevrolet while trying to…read morepurchase a vehicle using my own credit union financing. From the beginning, I clearly stated that I was already approved through my credit union and only needed the dealership to submit the buyer's order through CUDL. Instead of cooperating with that process, I was repeatedly pushed to fill out their internal credit application and use their financing options. Even after explaining multiple times that I did not want to run my credit again, I was told it was "required" or "the only way" to proceed, which was later contradicted by my lender's instructions. I also requested real photos of the specific truck I was interested in on three separate occasions because the listing only showed generic stock images online. I never received clear or direct photos of the actual vehicle, which made it difficult to confidently evaluate what was being sold. Overall, communication felt inconsistent and disorganized, and it seemed like the goal was to shift me away from my approved financing and into their financing at a higher payment and rate rather than follow my lender's process. Because of the lack of transparency and clear information, I ultimately chose to walk away from the deal. I would strongly recommend future buyers confirm financing processes in writing and request actual vehicle photos before spending time at this dealership.

Central Valley Hyundai

Central Valley Hyundai

4.1
(421 reviews)

Smooth, stress-free experience from start to finish thanks to Bryce. Very knowledgeable and…read morepersonable, he walked me through every detail of the vehicle so I left feeling confident. Highly recommend!

I almost never leave bad reviews but I had a horrible experience earlier this week. I made an…read moreappointment at 7 am. I was there early waiting to open. The manager says the mechanics dont get there until 8. Im sorry, why do you have 7 am appointments if there is no one available. I sighed ‍, i was already here let just gets this done. Apparently appointments are only to put you above walk-in not to be seen at that time. It was going to be charged over $200 just for diagnostic. I am on a tight budget but told myself going directly to a dealership would be better so just do it. After the 3rd hour waiting I asked what was the status of my car. I had to be somewhere else at 10.30. They said they didnt know. They did offer to drop me off where I needed to go, so that part was nice but I couldnt just leave my car. So I said I'll just wait. At hour 4 I was so frustrated. I go up to the front desk and they dont even acknowledge me. He finally speaks to me and doesn't tell me what's wrong with my car but tells me the parts won't be there by Friday and its going to cost thousands. At this point I am physically shaking and trying not to start crying because I was there for over 4 hours!. I just asked to get my keys back, I just wanted to leave. The staff member then says to me "what are you going to do it yourself" wow, just wow!!. I repeated can I just get my car back. I would like to leave. Mind you im not being rude or aggressive but was trying to keep it together. He finally saw that I was about to start crying so he just said to wait outside for my car. Once inside my car, I just cried. Over 4 hours for nothing. Its shocking that there is no more bad reviews on their time management. I can't be the only one they've done this too.

Central Valley Used Supercenter

Central Valley Used Supercenter

4.6
(18 reviews)

My wife and I purchased a 2006 Ford F-150 XLT and Brandon was very helpful and explained everything…read moreand made the whole process easy. Also the finance department was great also crunching numbers and getting the deal to materialized. There was a Crack in the windshield but Brandon set up an appointment to get it replaced. Definitely recommend Central Valley Automotive Group to my friends if they are going to make a purchase

I'm toward the end of the Volkswagen "Clean Diesel" emissions control mess and I'm going to need a…read morereplacement. Since these two lots supposedly belong to the same people as the Volkswagen dealer, it will be convenient to return the car to the VW dealer and shop the two lots. I spent some time at the lot next to the VW/Hyundai dealer and no one came to see me. That's odd. I've been to car lots where I would only be halfway out of my car and someone would be there to greet me. In any case, prices are clearly marked. Some of the cars are previous rentals, so they should have had all scheduled maintenance. They list which cars were rentals on the web site but not on the price listing. The other lot, next to the Nissan and Dodge dealers is somewhat mixed with the new vehicles and it's a bit confusing what is used (excuse me, pre-owned) and what is new. On a previous visit, a salesperson was quite helpful. This time, a salesperson stared a me, as if to figure out whether I had money or not, and then, went about his business without a word to me. I really don't want to buy a car now, but the mess is forcing this. If the sales people don't want to bother, what incentive do I have to shop there?

Ott's Auto Sales - car_dealers - Updated June 2026

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