My partner and I have been here many times since its opening and love the drinks & soft serve. The quality is great for the price and everything is very delicious. However the staff are often very rude and unhelpful. A few days ago when we came here we ordered some soft serve and drinks and our drinks have been ready for a while but the soft serve was not, so we went up to the staff attending to the soft serve station and politely asked if our order was ready in a kind manner, and the female staff just replied "I'll get to it when I get to it" in a rude manner. Tonight we placed our order for pickup through a food delivery app and waited more than 20 minutes past the food preparation time in the app and watched many people who ordered after us get their drinks, but our order was not ready yet and was still "delayed" in the app. We finally went into the store to check on our order and realized it was ready more than 15 minutes ago but the staff never hit "finished" so we were never notified that the order was ready, and the ice cream sundae we ordered was just sitting there for a long time. We wanted to confirm if the ice cream is in the to go bag because we didn't think they would just leave ice cream sundae sitting out for more than 15 minutes & would make it for us when we pick up (we later realized they did just leave it out there sitting), and the male staff pointed at the to-go bag and yelled at us "is it not in there?!" very rudely. The food is delicious and great for the price but the staff are often very rude and talks to customers very inappropriately. I'm not asking for amazing service but I would at least not like for the staff to talk rudely to me like I'm always doing them injustice and inconveniencing them when I'm just picking up my food. read more

Love the LA location but I've come here 3 times hours before closing (like 4 pm) and every single time they're out of matcha soft serve... if you know it's a popular item you should have a higher stock of it. Their regular vanilla soft serve is pretty and cheap, but not really worth the drive for me to come here and them be out of stock of matcha. read more

You can't expect much for a $1. The soft serve was bland, icy, and not that creamy. The matcha one is better than the vanilla. It's also really hot inside the store. Workers are nice though. Probably would not go again. read more

I was disappointed with my drink. The bottom layer was full of fruit jam and was overwhelmingly sweet, while the top half tasted almost like plain water. The flavors were not balanced at all, and I had to mix it myself to make it drinkable. The service was also disappointing. When we picked up our order, the staff seemed impatient and unfriendly, which made us feel unwelcome. Unfortunately, the overall experience did not meet my expectations. read more

Mixue - Bubble Tea Near Me - Irvine, California

Good flavor cute atmo def returning. Playful kid vibe. Service was weird but grand opening crazy time. I was satisfied with quality. read more

Mixue - Mascot portrait - Bubble Tea Near Me - Irvine, California

Excellent soft serve...for a very reasonable price. Efficient service. Friendly staff

Tip: If you order soft serve only, don't wait. Go straight up to the counter in the corner where the dispenser is and tell them. You only have to wait for your number to be called for sundaes and drinks. Heads up, they don't wait for the entire order before calling your number. They'll call your number as each item is fulfilled. I went with my family, and we ordered one soft serve cone and three sundaes - chocolate, cookies, and mango. 5 stars for flavor, yummy! 5 stars for price point, $12 for all of us! Minus one star for growing pains. 1) Ordering was through kiosk only, but one of the two kiosks stopped working, 2) orders were fulfilled out of order, and 3) amount of soft serve in the sundaes were inconsistent. I'm sure they'll sort it out once they find a rhythm and get into the swing of things. read more

Cheap and refreshing :) lines move quickly. The mascot is real cute and staff are friendly.

What the fuck. We ordered a strawberry sundae and the peach mango jasmine for what would be the price of one drink at any other boba place ($7). The line wrapped around the corner, they were PACKED. Two kiosk stations and a cashier taking orders. We ordered at 9:43, the drinks came out at 9:46 My bf DEVOURED the sundae, it tastes very much like the white rabbit milk candies. I swallowed the peach mango jasmine tea. It has an artificial jelly flavor but I freaking loved it. Omg. I can't wrap my head around the prices or the speed of service. I really hope the workers are getting paid well cuz goddamn they work faster than the devil read more

I placed an order on the kiosk and the sundae and ice cream came out quick but the drinks didn't come out for around 20 min. I first asked if my order was ready and they stated it was in progress. I sat down for another 10 minutes staring at the monitor for the in process drinks until I see drinks being served quickly. I went back up and asked the cashier what happened with the drinks and they just looked at me saying they didn't know and that they handed it to a different person. I was frustrated since I thought my drinks were being made, but it wasn't even worked on at all. All the baristas looked like they didn't know what they were doing and they didn't even realize the printer ran out of paper. After asking them about the whereabouts of my drink they finally made it. I wish there was better training for this location. Completely disappointed on the staff at the location just everyone looked like they didn't care and didn't know what to do. read more

Mixue - Bubble Tea Near Me - Irvine, California

fruit teas are mid, and the standard sugar level (100%) is still super sweet, so watch out for that. this is the second day in a row that i've visited (today i arrived at noon, also visited last night) where they were basically sold out for all of the good items -- soft serve (matcha, cocoa) and all milk teas (even the milk tea taro balls!! this is the only drink i like from there). also, they have so many staff working, yet they make everyone order from the two kiosks in the (super small) store. the images i'm attaching from today basically reflect their item availability when i visited last night and this afternoon. all over the walls, they have cute blind boxes and buildable block sets ft. their mascot, but there is some limited seating. would only recommend the milk teas from here IF YOU CARE TO CALL IN ADVANCE for their items in stock. read more

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Best prices for boba in Irvine! The line moves quickly, service is fast, and amazing drink options for a crazy low price. Boba can be added to any drink. Would definitely come back again! read more

Crowded and bustling vibe like Korea. The soft serve is a great buy. $1.19! Honestly, a little too thick but for so cheap you can't complain. Order at the kiosk, I swear it came out in less than 15 seconds. The long line does not mean anything, it only took 2 minutes to go inside and get the cone. read more

Mixue - Vanilla Soft Serve - $1.19 - Bubble Tea Near Me - Irvine, California

Employee just cut me out of the line saying i was the cutoff and let the people behind me stay. Online says they close in an hour. Not coming back and I live a 5 minutes walk away. read more

Service here was awful. I was rung up by a short girl with blue hair. The receipt says the name is Daniel, but that's obviously not her name. She had an attitude and was rude even though I was friendly to her. She was also doing the annoying Gen Z stare that I thought was just a meme until now. She clearly doesn't care about her job or how she treats people. The customers after me also seemed to have gotten the same rude service. I don't know what her problem is, but she deserves to get fired. I was so paranoid she spat in my drink that I just threw it away after I got it. I really hope management does something about this employee. And on top of that, I ordered a soft serve on a cone. She took my recipe and then turned the ice cream machine off and walked away and didn't come back. Someone else had to help me and after I got it fell and when I went back in she refused to help me. read more

I went in to try one of the new boba teas and the drink itself was actually really good, but the girl with the blue hair working the counter had the absolute worst attitude. I honestly couldn't believe how rude she was. When she handed me my drink, the lid wasn't on properly and it spilled all over my hand and the counter. Instead of helping me clean it up or offering a napkin, she rolled her eyes, refused to fix the drink, and then started whispering about it with her coworker right in front of me. It's sad because I wanted to properly try the drinks with no problem but this really changed my view on the store unfortunately. read more

Ice cream and peach oolong green tea was good and really affordable! The tea wasn't too sweet and was able to adjust the ice and sweet level. read more

Mixue - Inside - Bubble Tea Near Me - Irvine, California

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Service is subpar. They have booths to order your drinks and ice cream. No one tells you if you got ice cream orders to go to bar and they will make it there. You have to speak up because People there don't seem to realize there are just lines of ppl waiting for ice cream. I waited with another lady for 10 min and the guy at the bar asked a lady at the back of the line if she had ice cream cutting both of us and making us wait more so. read more

Came in around noon on a Thursday. There was a line in front of the self service kiosk, but we saw that someone had ordered at the counter so we thought we would try that. We stood at the counter and waited for at least five minutes, during which multiple store members made eye contact with us and looked away, refusing to serve us. After waiting and literally asking a store member and getting ignored, a guy from the back asked us to please use the self service kiosk. At this point we felt pretty disrespected and left the store. To make matters worse, we had put our phone number on the kiosk and five minutes after we left, we got a text that an order was placed, so evidently they were letting people order at the counter after all! Really disappointing experience overall regardless of the drink quality. It tastes better than the Tea Maru that used to be open here but at least people working here would actually take your order and not treat you like you're offending them for daring to ask them to do their job! read more