well, sale associates need to be motivated to help you find stuff or give you an advice. they don't have all knowledge so you have to figure out how much you want to listen to and do your research. People there work hard with more knowledge than best buy sale associate. I do online search and narrow down my choices . then go to store and ask them more and make a final decision. so far I am satisfied. but wait..I need to call them but just realized that they don't have a phone number. :( that's a turnoff.. read more

Went to the Apple authorized repair center within this store. What a waste of time. Setting aside the non-verbal hostility and agitation that was clearly audible with the heavy moaning and exhaling (not sure what that was about, but sketchy at best!) by 2 service techs for simply bringing my MacBook for repair, their response was nothing short of we can't help you. What? Isn't this an authorized Apple repair center? I must have misunderstood when I scheduled the service appointment with this Apple authorized center through the Apple website identifying this as a Apple care authorized repair center. Would have saved myself a lot of time and energy just going to Apple store directly. Which is where I went and the repair is underway, easy! And no sketchy service techs with significant attitude and an apparent groaning issue - crazy stuff! read more

My computer was not charging so I went to Micro Center. The sales person plugged in the computer and decided I needed a new battery. Micro Center stocks batteries compatible with my brand of computer, but the sales person said they did not have the battery. It took a long time to determine this fact. The sales person gave me a number and told me that was the battery I needed. The sales person said that Best Buy had the battery. Best Buy did not have the battery in stock. The number was meaningless. To make a long story short, I ordered a new battery on line. That was not the problem. The problem was the cord. Had the sales person started at checking the cord, I would have saved money and aggravation. read more

I'm not the most generous person with my 5-stars, but the fact that this place has 3 stars is bonkers. Maybe I'm a padawan Bostonian, but I haven't seen a place like this since 80s Radioshack. The store literally has everything you could possibly need for your electronics projects. Wires, tools, solder, leds, lcds, not to mention a pretty reasonably priced selection of all the normal electronic store stuff. It's also got a wide selection of computer parts, so I'll definitely be back to buy components to destroy in an attempt to build a computer. Basically, I've just never seen anything like it and it's really nice to have a store like this in the city. It gets five stars cause it's the best of it's kind. In that, it's the only one of its kind. read more

When I dropped my MacBook Pro 2 years ago I ran to the Apple store to get it repaired. An Apple store employee told me unfortunately, they were fully booked for the next few days. He then told me to go to Microcenter - and I am so thankful he did! Not only did they repair my computer days sooner than I was told at Apple, they backed my computer up, restoring everything I thought I'd lost. Fast forward two years. I had this same laptop in my lap, open. When I picked up my phone to answer a call I accidentally dropped it, tapping my screen. My computer stopped working. Couldn't even connect it to an external display. I was far less anxious about it this time because I knew where to go. Microcenter did not disappoint. They were amazing, fast, and basically returned to me a new computer. They know what they're doing, they understand we are all going to them anxiously, and they remember who we are. Thank you so much to Yonas and his team! read more

Love this place. I had a couple of old drives recovered and they were not only successful but professional, timely and the cost was very fair. Everyone seems to have forgotten that the value of working with local companies over big brand options. I honestly don't even think it would have been cheaper to go to best buy or whatever, but the personalized service, the ease of being able to get updates from an actual human, the manager coming and thanking me for coming by, the service and craftsmanship warranties, and just the general trust was so worth it. Not to mention this place has great products, awesome deals, no annoying marketing tactics, a great website, and they are generous to their employees. 5 stars read more

I was in the market for a new laptop, and with so many on the market now I needed some guidance. I told Dillon the specs I wanted, and what was important for me in a portable battlestation, he was absolutely helpful! He ended up asking me more questions trying to pinpoint and finetune the search for my gear. He gave me three recommendations and went over each one stating why it would and wouldn't be the best for the job. He beat out other competitors for pricing too! 10/10 would recommend this Micro Center due to this amazing feat of customer service alone! read more

I've never been to a store that tries so hard to make the simple so difficult and keep customers away. 1. Their website search filter isn't effective. You get a myriad of products that AREN'T what you're looking for...or "not in stock" when I know I just saw the thing in another search. 2. Forget trying to talk to a person on the phone. Choose an option on the phone and get told to text your question or go to a community page. How fun to take 3 steps instead of 1 or 2 for a simple question. 3. I accidentally selected 2 items, and I couldn't simply delete 1 from the cart. You have to delete all items, go back to shopping, and re-select the item. That is ridiculous. This is such a clunky website -- you'd think a tech store would have the talent and resources to design an easier shopping experience. The only reason I bought something here is because no one else carried a specific cable I needed in a short time. Otherwise, I avoid coming here as much as possible. read more

My PC stopped working, brought it in to Vilson who informed me of the entire process. Texted me the correct diagnosis later that day and recommended good alternative component to fix it. Works perfectly now read more

I've been shopping with Micro Center for years. They prove why it's so beneficial to establish and maintain a relationship with a business. I bought both my work laptop and my personal one there within the last year or so. I needed both to be serviced at the same time recently. Long story short, I brought in, the manager Yonas handled everything superbly, and was cool under all of the COVID-19 pressure. I really appreciate it and will continue to shop with them. read more

Not perfect by any means, but still the ONLY place around to buy computer hardware at a very reasonable price (at least compared to the big box stores). And they DO pricematch Amazon, possibly Newegg too. Of course, where they can't match Newegg is the lack of MA sales tax...oh well, can't have everything right? The sales people are hit and miss, some great, some so-so. Customer service is not super quick nor super friendly, just so you know. But then again if you don't want to wait for a whole week for stuff from Newegg to arrive, this is about the only option. read more

Lots of staff, an easy price matching policy and easy returns. My biggest issue is I doubt the quality of the products they are being sent. I've purchased 5 gaming monitors from the Cambridge store and have had to return all 5 for out of the box dead pixels. It may be bad luck, but it has really turned me off of purchasing from there. read more

Worst buying experience I've ever had. Rudest service industry worker I've ever encountered, operations manager Peter D. Stay away. Was recommended by a sales rep on 1/10 to arrive on 1/11 10:30 am to try to find a GTX1060. Was warned that there was now a 2 card per day limit. I arrived today (1/11) at 10:15am, found a GTX1060 and reserved it, with a Microcenter warranty, and some networking equipment. Upon trying to pick the card up at the front was rudely told by operations manager Peter D. that I would not be allowed to purchase the card, because there was now a 2 GPU limit per household, and my friend had purchased 2 cards the previous week. Why should that matter? I calmly explained that we were not part of the same household, and asked for a reason. Was given none. Instead Peter snapped at me that he's not selling me any cards. Acted like I was trying to steal from him, rather than spend $500. Never mind that their actual policy, as communicated by the rep was 2 cards per day and I was looking for 1. Never mind that I had purchased 0 cards that day, and 2 lifetime (the previous week, before policy went into effect). Never mind that their sales rep had recommended me my current course of action. The real problem is that I was treated like absolute doggerel for trying to patronize their business, by the most senior person on the floor that day. Call to Microcenter corporate unfortunately resulted in promises of a rapid response, and no calls back. I can only assume they don't care. I can only assume they want us to shop at Amazon and Newegg. read more

Sales associate, Evan Foun, at this location was phenomenal, he was able to help me and my boyfriend right away. We went to Micro Center all the way from Enfield, CT (a hour and 30 minute drive), in order to start completely new PC builds for a cheap price. We were worried from some of the negative reviews (especially on Yelp), that employees would take advantage of us and try to sell parts simply for commission and not its quality, because I was seeing this quite a lot. I was going in completely unknowledgeable about computers, so I was scared I was going to be very vulnerable and easy to manipulate. My boyfriend was the only one with pretty basic knowledge on computers, because he had built his own PC back in 2015 (a long time ago compared to how computers are now). Luckily, this was not the case, and Evan truly cared about our preferences and how our PC would come out. I was truly scared an employee was going to recommend the wrong things for the wrong reasons. Evan knew a lot about computers, he was fun to talk to, assisted us quickly and 100% stayed within our price range we gave him. My range was 1k-1.2k and my boyfriends highest was 1.5k. It was very impressive, and he told us exactly what we needed for the things we wanted to do on our PC's. I was looking for simply a better than average gaming computer, and my boyfriend was looking for a gaming computer but also a computer he could use adobe products on and be able to render videos/art without having to worry about taking up too much space, how the quality would end up coming out, or how slow his computer might go. He needed a PC that could take almost anything for the things he wants to do in his art career. I really loved Evan and Micro center so much that I already am recommending both him and the store to my friends, and I think it was definitely worth the drive. We told Evan as soon as we left that we really appreciated and respected his help and that we would definitely be leaving him good word, both on Yelp and the Micro Center website. If you are unsure on visiting this location because of the negative reviews, I would recommend asking for Evan Foun, (his email is efound@microcenter.com), because he GENUINELY cares about the customer and knows what he's talking about. Our pc's are beautiful. I attached photos to show how they came out because of Evan's help. Cannot speak on other employees though! read more

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For a computer nerd micro center is like Disney Land they have isles and isles of computer parts from motherboards to graphics cards and cases read more

Amazing service center staff. Very knowledgeable and helpful. Needed a graphics card installed (I wrestled with it for a couple of hours and wasn't able to). The technician knew the ins and outs, did it in 10 minutes, verified the installation and I was out of the store - a happy customer. read more

Website says $99 for screen repair (and literally no option right now to speak to anyone there to get any clarification - I tried throughout the day). I made an appointment and schlepped out there on Mother's Day to be told that the $99 is only for service - screen itself is $180 for a chromebook that cost $1 less than the total repair cost. Absolute robbery. There are a zillion places that will charge less than $99 for the total fix and won't mislead customers by displaying an inaccurate price - and they'll also answer phone calls and provide other ways to contact them. read more

The good: This place is a gem for the tech saavy. You can find everything from surveillance solutions to pc components. It's a nerds paradise. The Bad: The staff is underwhelming. Mixed bag of experience for sure. The management a literal and figurative example of the definition of unprofessional. #TheCustomerIsNOTImportant read more

If you build computers and don't like buying stuff on line via newegg.com or tigerdirect.com this is your best option. This places sells computer hardware for good prices and even better prices if you go during the right days and get the right sales on top of rebates. In ending this place = a MIT students wet dream. read more

I always have great experiences with the staff at Micro Center, but Yonas went above and beyond today. The service and repair line had many customers in it with one who was very vocally upset regarding issues with some of his recent purchases which were most likely due to user error. Yonas handled this situation with more patience, politeness, advice, and options to resolve the issue than I thought the customer deserved - all while assisting the other customers in line with their issues. This is my first experience with the service and repair center, but I was very impressed by Yonas' customer service and knowledge. read more

A great selection of computer needs at very reasonable prices. You can find somethings cheaper with some internet searching, but very few things were priced at the 'rip off' levels of some other big name electronics places. I got a great deal on an Acer Computer, an extra discount was thrown in for anti virus software for being a repeat customer (it was my first time there). Is MicroCenter perfect? Hell no. You will want to scream at how slow customer service takes to get to you. The 'dedicated' sales associate who helps you, makes you feel like you're at a used car lot. But in the end, they're knowledgeable, helpful and you walk out with some pretty good deals. Just make sure you're not in a rush when you come here. read more

I've been coming to Microcenter for 8 years. The sales people are always extremely helpful. They have competitive prices on 90% of their items, however there is a small percentage of products you can find elsewhere for cheaper. I purchased a Macbook here, and purchased a 3 year insurance plan for ~$450. I had some issues with it about a year later and it was fixed within a week. I love that they have such a wide variety of technology and everything else you may need. read more

Not so happy after driving 20 mi to pickup my online order during the pandemic time. The customer pickup shelfs did not have my item and the cashier was asking me to go inside the store and get it. Why would I make online order and come to pickup If I have to go inside and search for my item. I asked the cashier to get a sales man to get the item. The sales guy first shows up after 10 min and reads my order and goes to find it. He returns after 20 min with a wrong item and leaves. Again I have to tell the casher to get that sales guy to get the right item. He comes after 10 min and asked me to wait until he gets the right one. Waited for 20 min in cash counter and saw this guy helping other customers and not focusing on my order. Felt not good with this ill treatment while I am standing near the exit door and see 50 guys walk out during this pandemic time. Wasted close to 2 hours of my time time plus 40 miles of driving. This store does not deserve my dime anymore. This happened in Westmont store in IL. read more

Good selection of parts at great prices. Convenient alternative to Amazon if you don't want to wait 2 business days. They will also price match Amazon. The employees that work here are weird. I guess that's to be expected at a computer store, but customer service is not their strong suit. A lot of the cashiers have bad attitudes and act inconvenienced to scan your items and ring you up. It's strange compared to employees at other retailers. read more

Great staff, friendly as always and knowledgeable. This was my third time going to micro center and every time I was helped, well informed and taken care of. Happy Holidays!! read more

Awful awful service. They sold me broken RAM brand new, which cost me $160 at a local shop to diagnose. Micro Center wouldn't refund me for the service. Right after, either my motherboard or processor, both bought from them and on warranty, fails, and they continuously lie to me there can't possibly be anything wrong with it. A technician later admitted to me they plug it into a diagnostics computer and never actually turn it on. So I was essentially repeatedly lied to and my time was wasted. This would have been a $40 charge each of the several times I had the boards tested had I not had the warranty. It takes 5 trips back and forth for them to finally fix the issue since it was returned to me with them claiming it worked multiple times. They also wiped all the data on one of my drives for no reason whatsoever. They refunded me nothing for my time, and when they finally agreed to refund me due to the warranty, they make me pay the difference for the replacement pieces. At checkout, they tried to charge me almost an additional $100 for more warranties I never asked for or was asked about. They just said 'Your total is this much' and I caught them. They then loaded my $1000+ computer into a defective cart they knew had a broken weld. The scumbag manager who shook my hand the 4th out of 5th time I visited and gave me his card then never responded to my email. An absolute scam. They do not respect their customer's time or money. Please never buy from these people again and get your components from newegg instead. read more

The best to get new PC parts hands-down. Staff are always super helpful and prices cannot be beat on CPU + motherboard deals.

Can I just start by saying this is one of the biggest scams in all of history. They basically have a monopoly on computer building considering they're the only people in the area that do what they do. let's just say spending over thousands of dollars with this company means absolutely nothing to customer service and sales is the only thing they care about. Their sales people literally don't check to see if anything is compatible they are just there to sell you more and more. After spending an initial $900 on a build, their service department will charge you $100 to diagnose any issues and another 150 to reassemble the computer. They make this very clear when you call in too. Their number one priority is money, that's it. take this from someone who spent $1500 in five weeks driving back-and-forth to deal with this company and it's poor customer service, avoid it at ALL COSTS! I'm honestly convinced it's easier and more efficient to buy each part used or online. Even if the shipping will take weeks, working with Micro Center will take much longer! 8/22/20. Even the damage control team can't do their jobs. Micro Center has asked me to email them multiple times about my experience and I have. Still no response. 8/24/20. Finally made the drive to micro center to return my stuff. Was charged around $100 for restocking fees on items without packaging. I'm satisfied that they took my returns back but of course they found a way to make their money though! Glad I could pay for the employees' lunches on that special day :) read more

I love to support local businesses, i have been there a few times and the sales associates are great . However i called today to speak with someone from the tech support, to ask a question about a computer case i bought there 10 days ago that i am having some issues with ( by the way i paid $50 more for the case there over best buy ) , and the guy on the phone was extremely rude , unprofessional and even yelled at me when he didn't understand my question . I hate writing bad reviews, but in this case i was so frustrated with how rude he was that i am considering returning my product to you guys and no longer do business there . read more

Avoid the Cambridge ma location at all cost, I have been going to that location and made purchases for years. Last week, I purchased 2 items and they emailed me someone's receipt and claim that happens all the time and saying "it is what it is" . Claiming my account didn't exist until that day and there are 10 people with the same name, mistakes could have been made...But my receipt also must have gone to someone else? WTH BEWARE: your information can easily be send to whoever. "KISS YOUR PRIVACY GOODBYE IF YOU SHOP THERE" If you spend money on a warranty, you better save your paper receipt. read more

It's like NewEgg, but without the shipping and you can actually see what you're about to purchase! It's like a supermarket for techies, and I spent 30 minutes trying to leave the store because I kept stopping to look at stuff on the shelves. They also have great competitive prices: I got a 16 gig thumb drive (by corsair, my fav thumb drive company) for only 42 bucks! And it's tiny! Totally coming back to this place! read more

After spilling water on my Mac laptop I went into Micro Center never having heard of it before. Although I was told there was no saving the computer, Yonas and his team were extremely helpful in recovering my data for me. I dropped my computer off and they called me just 3 hours later saying I could pick it up. Dillon from the sales team helped me to buy my new computer and was extremely personable. The new MacBook Pro that I bought from Micro Center was $200 less than it would have been at Apple! Throughout this stressful process I felt supported by entire technician team and could tell that they were invested in getting my data back on my computer and ready to use in time for class! I will be recommending that all my friends go to Micro Center for tech support! read more

Bought 1pad for $300 added 2 yr warranty for $69.95 . Was told if anything happens within 2 yrs bring it in to fix for free. My daughter broke her iPad for the 2nd time. And was told that they won't fix it becus the warranty only covers $299 worth of repairs ( the cost of my ipad) and becus the screen has been fixed before for $250. I wouldn't be able to fix the iPad screen for for 2nd time. I still have 1 yr remaining on the 2 yr warranty. They offered to buy my ipad for $50. Which is the remaining amount on the warranty. read more

Microcenter used to be great. The choice of items is still great however the service appears to deteriorate by the passing years.

We love Micro Center! We are building super gaming computer and was amazed at how knowledgeable the staff was! Our sales person Samantha was such a great help and is very experienced in computer builds herself. She was able to look at our initial list of components and help optimize around compatibility and ensure we were getting the most for our dollars spent! I really don't know any other place where you can get that kind of know how! read more

I have been shopping here since it opened. (How many of you used the GOPHER protocol?). I have only used them once for computer repair (I almost always know enough to do that myself, and they did fine on that task), but when I have been really hung up, their free tech support (for any product they sold) has been a huge help to me. Like many others I occasionally buy from the eggboys, or hugeforest, but I often find prices at Micro Center lower. Last night I just brought a samsung 1 Tb NVMe SSD for less than any other reliable outlet was selling it. When it comes to Micro Center, if needed, I am often willing to pay a somewhat higher price for many purchases because of no hassle refunds, tech support, local jobs, etc. As to the "no women or no blacks on staff", I have dealt with more than a few exemplary black sales-people there, and seen the store hire many women, including a very good friend of mine. read more

Do NOT make an appt. online with Micro Center to get help with your Apple product!! I arrived on time and the "Apple" guy told me, in one minute, that because I had the "beachball" (spinning wheel) delay on my MacBook Pro (which is less than 5 years old), he would need to run diagnostics on it and there were 13 computers ahead of mine and so I should just leave my computer with him for 3 days!! If I had known that, I would never have made a useless appt. which was a complete waste of my time. read more

Very helpful salesperson when shopping for computer parts for my nephew's first build.

bought a computer for a few grand plus change and its been a problem ever since it freezes every week even if I update im just upset I spent so much for a constant hassle other than that great place sometimes it takes awhile for certain services but I would say it's within reason i would go back just gotta be carful what I/you buy read more

Absolutely love this place. They have completely saved me from immense technological stress many times. The knowledge and service available at Micro Center (sales and service center) can not be found elsewhere. If you have a techie question or need - bring it here first and you'll have your answer. Thank you Micro Center. read more