This shout out goes to CHRISTIAN, who I believe is the Assistant Store Manager. He's very helpful and knowledgeable. We all know the service at this store can be kind of hit and miss, but Christian is very helpful and accommodating. They need to hire more people like Christian :) read more

I'm in my bridal era and I've visited this store quite a bit! I like how clean and organized the store is. I come mostly for cricut supplies which luckily is usually on sale. They keep it stocked enough but I wish they had more stock of the smart vinyl for the cricut xtra. No worries! I make it work with the other types. They also have a fair selection of frames that seem to always be on sale. I love coming in for the different seasons because they always have fun holiday merch. The employees are friendly in the front but I wish there was more staff to assist on the floor. Parking lot can get full on the weekends ( I think because it's really close to Ross ) so I prefer to come during the week. read more

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Jason is my guy!!!! He deserves to be a manager soon. Always at his best attitude, always willing to help and explain things inside the store. I developed a good relationship with this young man and A+ and 5 for this hard working young man. Thank you so much, your service is really appreciated jason. read more

The store manager is racist and laugh at your face. I don't recommend this store. For items a summer item he was giving me bad attitude.

Clean organized and well stocked store Customer service is friendly Prices are reasonable Parking is easy to come by read more

Service 2/5 The times I've been here you MAY get a hello, welcome in. I'm not sure if staffing is an issue on an ongoing basis but it's rare you see staff on the floor ready to assist customers. I usually have to walk the store to seek someone out and get the assistance I need. They've now gone to self checkout so I'm not sure what the staff are doing. Selection 5/5 A plethora of arts, crafts, frames and painting supplies. Tons of jewelry necessities for DIY and baking needs as well. Value 2/5 Overpriced in my opinion. read more

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I visit this location quite often. Not because it's the best, but because of its location. This store has an odd layout. It doesn't flow. The blank shirts aren't always stocked. So that's a big inconvenience for me. The staff is always changing. This store also has less inventory than other locations. There is lots of room for improvement. read more

Michaels - Issa sale!! - Arts & Crafts Near Me - San Leandro, California

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This is one of the few places left where you can get all the stuff for your crafting. The service was excellent, and the store has a bunch of stuff. I needed some really weird stuff and they were great about taking me around the store and finding what I needed. read more

I went to Michael's to purchase beads and the cashier did not know to procedures concerning the promotion of buy three and get three free. She did not want to cash me out after spend $88.00. She was not professional and very rude. I will not patronize this store in the future. read more

Michaels - Receipt of purchases - Arts & Crafts Near Me - San Leandro, California

Spent over $50 on balloons (already absurd). One helium-filled balloon ($12) didn't even last a couple of hours through our child's birthday party. We asked for a refund and were told no, but we could refill it. Obviously, we don't need a giant shark balloon now after our kid's birthday party is over. We paid for a product ( a helium filled balloon that should have lasted at least through the day) that we did not receive. This customer service is garbage. read more

Went to Michaels to have photos framed for a funeral service scheduled on 1/9. I was assured that the photos will be ready 1/7 which was great, giving us time to drop them off at the funeral home. The morning of 1/7 I got a call from a CINDY telling me that there's a delay and I wont be able to pick the frames up as promised. I told her that it's for a service on Friday. So it needs be be ready as promised. She said she'll make phone calls and she'll get back to me. That was before 10am morning of the 7th. 5pm came and I never heard from CINDY.. so I called... she did not really do anything.. didn't make phone calls... so of course, I was upset. She keeps insisting that I did not pay for the expedited fee although I believe I did thus the 1/7 delivery/pick up day. She keeps telling me that she was SO BUSY so she wasn't able to look into it as if that's a great excuse. Of course, anyone would be more upset. Finally, she said, she'll put the pics in a cheaper/simple frame and just replace them when the right framed come. I told her to do what she needs to do and call me when it's ready. She calls back in 3 minutes... telling me to just call the manager the next morning, and that she can't do anything, and she needs to go home then hangs up on me. I was really upset. She was so cold. That's how Michaels treat grieving customers? It's their fault that they did not follow through with the 1/7 scheduled pick-up. Cindy had over 7 hours to get back to me but never did and did not really do anything. Never got any follow-ups... Friday 1/9 came, still no phone calls... had to go to the funeral service without the framed pictures.. my husband stayed home to wait for Michaels to call. Nothing. He had to call them to check. Finally, a call from Michaels near noon. My husband picked them up. No apologies. Nothing! No pictures of my loved one during the service because Michaels did not care. So disappointing. By the time my husband went to the service, it was done. So the pictures were not even used. All that because CIndy did not care.. Michaels did not care. So Beware! They will never admit to their shortcomings. I was very upset, who wouldn't be?! But they did not care. read more

Went to Michael's yesterday to get 14 balloons blown up for my daughter.. took the lady 30 minutes to blow up, we left at 5:45 by 11pm the balloon were on the floor.. the balloons weren't even inflated all the way bc I bought the same pack and inflated them at home for floor decor and they are much larger. Not sure why they cannot refund my balloons and want me to come back (going out of my way) with the balloons. Didn't even offer the stuff that makes the balloons last longer. Not only that if you're going to take on party city's job blowing balloons up make sure they are lasting at least a day in a half. Extremely disappointing would've had a better opportunity but the helium tank and done it myself they probably would've lasted longer. Will not be coming back to get balloons from here again. read more

Michaels - Arts & Crafts Near Me - San Leandro, California

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I just had to share. I had the most amazing customer service experience with Andrea. She helped me with a complicated return and she was so sweet and really insured. I was able to complete my return but have a very positive experience. It's not every day that someone goes out of their way to be helpful and that was definitely what she did. Amazing customer service really helped improve myopinion of that store. read more

It's been awhile since I visited this location as it wasn't the best organized and their parking is a little crazy...fast forward about 3-4 years, I visited as the Dublin location didn't have items I was looking for my niece's school fundraiser: treat boxes, cake pop sticks, melts etc...I guess it's that time of year! Fortunately, this location had most of the items I needed to make Halloween cake pops and cupcakes. Newly remodeled and now better organized with a more open feel to it...staff, Rayna and Pam were super friendly, helpful with locating items and my order pickup. Michael's is a great places for arts and crafts and basic baking items as usually satisfies my craft A.D.D. Don't forget to sign up for their rewards as you'll get 20-25% off your total purchase and other offers read more

Michaels - Melts, sprinkles, sticks, bags, twisties all purchased from Michaels - Arts & Crafts Near Me - San Leandro, California

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The customer service here is really great, thanks to Jason. He was on top of everything, very kind.Helped me look for everything I needed and did not hesitate once. Will definitely be coming back to this store! read more

This Michael's is small but efficient. The staff is helpful. The layout of the store is easy to navigate Teachers get an extra discount read more

Came in to this location a few weeks ago to grab a few things quickly and found this store was pretty clean and organized. I was greeted by a sweet lady named Andrea. I asked her where to find the things I was looking for and she was so kind to tell me exactly where they were located. Even from afar I can hear her and saw her greeting people warmly and all smiles. There were enough employees in the aisles to help out customers which is so refreshing. It's very helpful to have workers around for questions (which I definitely had) and each of them I encountered today were extremely helpful, available, eager to help and quite knowledgeable. Very happy with my trip to this store. read more

Well I wandered from isle to isle for 20 minutes before anyone was available to ask for help. Once I did find the lady I managed to get basic supplies for my little office project...it was last minute but I pulled it off. Next year will be better! The cashier was very kind and patient as well. read more

Michaels - Inside Michael's - Arts & Crafts Near Me - San Leandro, California

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It's like the staff don't want to work. I went in at opening. I only grabbed one pack of tissue paper. When I went to the cashier, the staff asked if I'm paying cash or credit. I said credit. She said, you can use the self check out. Very poor customer service. There was no line. I was the first one in and out. I won't be coming here again. read more

No human cashiers. Only stupid self-checkouts. Here's my beef: everyone's raising their prices and THEN you want me to do my own checkout too AND there's no bags for my purchase? This world is just losing it. Total garbage, won't be coming to another Michael's store, ever. ​ read more

My Covid update bumps my rating up from two stars to 4+ stars. Impressive jump! I've been using their Curbside Pickup since Covid, with mixed (but mostly good) results. Consistently, this San Leandro store has what I need in stock. They fulfill my online order quickly so I can come get my crafting needs without having to walk up and down the aisles. Curbside itself doesn't always work as planned. More often than not, the "reserved" Curbside pickup spots are in use (not by people doing curbside pickup), but what can ya do? And more often than not I have to come in to get my order. Even so, it's super convenient and accurate. Ten stars for Store Manager Ken. As I came in to get my order, he was attentive to every single customer coming in and out of the store. He helped me to get my order quickly, and all the while was wiping things down and expertly directing staff. Outstanding customer service and attention to detail! Michael's San Leandro: Most Improved Player 2020 read more

**ATTENTION: Michaels is OPEN - it is NOT temporarily closed!** The Yelp name should be updated; it caused a lot of confusion when I searched for the store before my visit. The store has implemented social distancing measures throughout the store with arrows on the floor and they have clear shields up at the checkout counters. Michaels recently started a rewards program. When you sign up, you can get 20% off of your purchase. If you give Michaels permission to send text offers, you can get 30% off of your purchase. As of 8/20/20, there is a special promotion that you could earn: receive a $5 reward after spending $25 at the store. Remember to bring your own reusable bag and save some cents on the plastic! read more

Walked in to buy wrapping paper today at the store. the one i purchased the plastic was whipped a bit but the paper was not damaged. Right after walking out I realized I bought the wrong material. I walked right back in asking if I could return it. A team member who helped me said I could not and that It was not like that when i Purchased it. How would they know, Since I used self check out. It's not nice to be accused of lying. read more

Your cashiers said no to everything that I asked about and want to send me to lowes. I decided to walk around the store and look because I had driven quite a ways. I found what I needed. No help at all from the people that work there. read more

Went to get some art supplies today and found everything I needed for a decent price . The employees were really sweet and helpful . Didn't mind the self check out since it was really easy to work the machine and convenient. It's not that hard to scan your own stuff . I appreciate employees are in a very positive mood . Definitely coming back at this location for all my supplies in the future. read more

This past Sunday I stopped by to make an exchange. My receipt clearly says that I can make an exchange within 60 days for unopened items. There was a young lady working in the check out area. The young lady was extremely over weight and rude. When I asked to make an exchange she told me that they don't do exchanges. She told me that I would have to buy the new item first, and then she would do my return. Although this sounded out of the ordinary I went ahead and bought my new item on the self checkout out machine while she stood there and watched me. When I asked her to return my item she took her sweet ass time to go around the counter. Even had the audacity to ask others if they needed help when she was clearly supposed to help me at that moment. When she finally got around to helping me she yawned very loudly and told her coworker that she needed a nap. Such a disgusting and gross individual. Will not be returning. read more

Terrible customer service, Marcos was unable to assist with my transaction, they need new manager.

I had no problem finding what I needed but the cashier had an attitude was rude, condescending and had the worst customer service. I asked to speak to the manager she told me she was the manger. I asked what is the number to get in contact with the manger over her. Of course she didn't want to give it to me but had the nerve to say Google it! Is this the type of people they hire!! smh. Be aware of this women read more

Michaels - Supervisor - Arts & Crafts Near Me - San Leandro, California

I love this store. I can never be upset with the staff, they are so friendly and helpful. They do their best to keep the store organized and I love the seasonal options. They do a great job keeping their aisles clean. So many deals and make use of their coupons!!! read more

This is to review Michaels on Hesperian Blvd. near the Bayfair Mall in San Leandro. Today's mission was to buy Testors enamel paints, wooden dowels, and a collection of stickers (nine birds, four flowers, four green plants) made by Paper House Productions. At the center of each flower sticker is an amber-colored plastic bead looking like a cut gem. Michaels sells dowels with a round cross-section and with a square-shaped cross section. I needed the dowels to repair a tripod that I use to help a cloth doll stand up in some of my landscape photographs. This doll "Moanie" is two feet high. Moanie and another doll, Strawberry Shortcake, appear in some of my landscape photographs from Death Valley N.P., Joshua Tree N.P., Redwood Regional Park, Bolinas Ridge Trail, Seaview Trail and Selby Trail in Tilden Park, and Maple Canyon in Hayward. TESTORS ENAMELS. For the past ten years, I have relied mainly on Michaels as a source of Testors enamel paints, where my goal was to write diaries on rocks and stones that I found sitting in the middle of various hiking trails, during my hikes at Laguna Mtn., Fortuna Saddle Trail, Volcan Mtn., Flat Frog Trail, Muir Beach, Iron Mountain, Mt. Woodson, and Palomarin Beach. The attached photographs show some of these painted rocks and stones. I use the word "stone" to refer to rocks that have been made smooth by hundreds of years of pounding and churning by rain or by the tides. Regarding the rocks and stones in my posted photographs, for the past three months, I have spent one hour per day painting diaries on these rocks and stones. Every word that you see in my diaries takes the form of three layers of paint, written on top of each other. GREAT EXPERIENCES WITH EMPLOYEES. During my recent visit at Michaels, I spoke with three of the employees. All three were attentive and answered my questions, for example, regarding the aisle where I could find Testors enamel paint. Also, I asked what kind of music was being played over the sound system. I asked, "This music does not seem to be hip-hop, or rap, and I know that it is not rock'n'roll or disco-dance music. Can you tell me what it is?" The employee answered, "This is Billboard Tope 100 dance music." After I paid for the bird stickers and the wooden dowels, I asked if Michaels sold enamel paint. The employee had no problem at all with the fact that my shopping hour was divided into 2 parts. He put my paid items aside behind his counter, while I went off to pick out the paint. "Well," I thought, "that was a good solution to a potentially difficult problem." When I returned I paid for the paints. To summarize, the employees are responsive, knowledgeable, and smart. MERCHANDISE. We find 20 sizes and colors of electric candles, each shaped like a real candle. We find long wooden toothpicks for sticking into cakes or cupcakes, each holding a paper cut-out design of a colorful pineapple, butterfly, rainbow, or pinwheel. There is a big selection of icing mixes for cake decorating, such as buttercream flavor and chocolate flavor. We find sets of metal flatware that are colored silver, copper, or gold. A couple of aisles at Michaels have 600 different kinds of ribbons, and these have patterns of glittery diamonds, or shiny copper dots, or solid colors. There are also 150 kinds of LACE RIBBONS. These are each made of a strip of solid cloth but with a detailed lacy cut-out pattern. Another aisle has baskets made of woven wood, and large colored hollow eggs. Some eggs are 12 inches x 18 inches, and they are colored pink, metallic scarlet, or blue with silver speckles. The eggs are snap-together eggs. One aisle is filled with artificial indoor plants, and these come in flower pots with simulated earth. The plants look amazingly real and, for a second, I thought that I was walking around in the tropical jungle at Akaka Falls in Hawaii. What else? Many kinds of artificial flowers. Many types of photo albums. About 1,000 different kinds of yarn. Twenty kinds of rolling carts where each cart has three shelves, and where the carts come in a solid color (orange, beige, black, light green, or light gray). There are 30 kinds of clothes pegs (many sizes and colors), 500 kinds of ready-to-use picture frames, pre-stretched canvases for artists who enjoy painting with acrylics or with oil paint, many kinds of glue (Fabric Fusion, Plasti-Dip, Tacky Glue, Spray adhesive, Gorilla Glue), at least 1,000 different kinds of stickers (e.g., footballs, basketballs, birds, colored donuts and ice cream cones, Florida-theme stickers, Hawaii-theme stickers, Australia-theme stickers), T-shirts coming in 200 different colors and sizes, paints (acrylic paint, oil paint, enamel paint), toy animals (dinosaurs, dragons, giraffes, porpoises), and about 50 different kinds of beads. The beads come in various shapes - - - shaped like whales, shaped in loops, and shaped like spheres. Michaels has beads in various colors, e.g., metallic gold and metallic purple. read more

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I had some awesome visits lately. I usually travel to other locations but not anymore. The new management and staff are incredible and very knowledgeable. I been coming to this location since the late 1990's but I stopped coming due to customer service problems and lack of inventory. The store was fully stocked with everything I needed for my projects. I'm glad I decided to give it a try again you definitely have a repeat customer. Hopefully this information will be passed along to the team they are greatly appreciated. read more

This particular location I found depressing. It has the feel of an old store. The lighting is poor, layout is odd. I was shopping for embroidery thread and this section was a hot mess, many colors not in stock and colors mixed up in sections. The one plus is the helpful sales people on the floor. Would I visit this location again? Probably not. read more

I called ahead to have a specific item (bernat yarn jumbo size 7 in the color vintage. The sales associate said they have it in stock, so I asked for it to be placed on hold. I didn't catch the sales associate's name but she had to confirm with her coworker if the item can be placed on hold. After giving her my name & number, I headed there right away from San Mateo. I waited in line to find out they don't have anything on hold for me nor did they have it in stock. If it wasn't in stock why did she tell me that it was??? Very disappointing. read more

Just overheard the employees talking trash in line. People are bilingual. Don't Be calling customers fat in Spanish thinking you're getting away with it. Lady working the register around 5:30pm Friday, 10/14. read more

Andrea the cashier talks way too much me and 4 other ladies waited in line for legit 15 minutes because this woman was talking so much but not moving her hands she'd literally pause to have a conversation and I dont think that's okay because you are at WORK!!!!! She needs to focus on just cashiering she cannot multi task read more

Quite disappointed in this location. Everything seemed extremely disorganized and cluttered. It was really hard to navigate around the store because there really wasn't any signs. A lot of items were misplaced on the racks, and it seemed as though nobody even bothered to clean it up. Employees were inattentive for the most part. I had just walked in and the girl asked me, "Are you ready to check out?" I was like, "What? I just got here..." I'd rather make the drive to the Union Landing location. read more

This review is solely based on customer service over two separate trips. The staff including the manager here cannot think outside the box. I will explain. Last week I visited the store to purchase two frames. I had a 40% off one item coupon from the website that anyone in the world can get (this is not one of those special one time use coupon code). My plan was to buy one frame with my Visa and get the discount then buy the second frame with cash to get the discount off the second frame. Staff denied my plan and explained they would get in trouble if they were audited. I explained the cash idea because that cannot be audited like a Visa card number. The clerk looked dumbfounded and asked for a supervisor. The supervisor denied my plan as well. I explained to them that I can go to a stranger and give them cash to buy it and it would be the same thing but they couldn't figure that out. Nonetheless, I walked up to some lady and she bought the frame with my standing next to her. Smh. Fast forward a week. I have a 50% off one regular price item coupon. I go into the store to buy a frame that was 24.99 with an additional 40% off off sale. I go up to the counter and tell them I want to use my coupon so I can get 50% off the 24.99 instead of the 40% current sale. I told them I gain an additional 10% doing it that way. The clerk looked at me like I was speaking a foreign language. She simply said I cannot combine sales. I tried to explain I was not combining anything but I couldn't get through with her. She asked another associate and she responded "he can't combine coupons" so.... I gave up. I can't believe the staff here... I'll still come because it's he closet arts and craft store around me but I don't expect staff to be able to assist me in any out of the ordinary way. read more

Always a good sale here For canvases and paint Weekends get a lil busy though so weekdays are better to come through and check out prices read more

I wish the store was cleaner and better organized. IK when going 2 Michaels u have to take the time to look, but when items are strewn everywhere it makes it difficult and actually turns me off completely. The store in Union City has a better selection and organized more efficiently. read more

Michaels - Arts & Crafts Near Me - San Leandro, California

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This Michaels has really gone downhill since it was renovated a few years back. It went from being my favorite store to my least favorite of any Michaels in the area which is pretty sad since it is the closest one to where I live and was such a joy to visit. The configuration of the aisles is extremely confusing and cramped and makes it very difficult to find anything unless you know the store inside and out. There is never staff on the floor to help you find anything or answer questions. Since renovating they got rid of a lot of their usual stock and now have cheaper items and much less selection. They never seem to restock what they do have and as an artist that is very frustrating. I frequently need x-acto knive refills and while they have an aisle for them, they are NEVER in stock. There is a hook for them and it is empty, indefinitely. I also need loose sheets of bristol vellum and they never, ever have them. Why is it all the other Michaels are fully stocked with these simple items but this store can't get it together. Like I said, this was once a very reliable and excellent location before they "improved" it. It's a shame. read more