There was a lot to choose from here. I came to buy a graduation gift my daughter's friend wanted, and I was very impressed. I would have liked to have seen more how-to-draw guides because I like to buy those for my daughter, but it's only a minor complaint. I laughed out loud at the Snoop Dog crochet kit (and I totally approve because he's awesome). The associates were all very nice. They greeted me, asked if I needed anything, and wished me a nice day even though I used self checkout. Like most craft stores, it does feel a little overpriced, but then in this economy, everything feels expensive. Oh, and I loved the model car and space ship selection! My brother would have enjoyed these. And they have photo albums! I'm rarely on social media, and the old soul in me misses physical photographs. read more

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I had a great experience here the other day. Michael's always has a really great selection of ANY art and crafts project you're trying to start, but I especially love the seasonal decorations! On this trip, they'd already put out Halloween decorations and I was really excited to see what kind of items they'd have! I loved everything, but of course nothing was on sale yet. Usually they'll discount the seasonal decor around the same time of the holiday though, so I'll check back in a few months. I did end up purchasing a few items, including a door mat and one Halloween decor item. The door mats are always a really great deal, and are good quality too! Lacey helped me check out and provided me with a coupon for 20% off a full price item. I really appreciated this. I would definitely shop here again! read more

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Terrible customer service while trying to get party supplies and party favors. Incompetent management. So many other wonderful places that met my needs. I will not be going to this store again. Management lacks integrity. read more

I'm terrible with the app and coupons and an employee always helps me to make sure I get the savings. Thanks, Michael's employees!

Went in for some wooden crates because they were only $10. Found the crates next to a giant sale sign $5 off that was a big selling point. Only this sale sign, still left up on 8/23, was actually dated until 8/16 (which was in very tiny print and unable to be seen) so it was no longer on sale. Team did not honor discount despite sign being left up. Very disappointing. read more

I stop here from time to time to gather items needed that I'm having a hard time finding elsewhere. Love this location since there's tons of parking and because I'm often in the area at nearby establishments or returning from my hike which is also nearby. This time, I purchase my babies a few crafty items to paint on their own for a hobby day. They really do have things that can keep Children busy when they're bored, when it comes to arts and crafts. We also have purchased Tshirts from here in the past to attend a "Price Is Right" taping, in which, we had a pal design for us so "yes" definitely recommend stopping here if you're in the market for craft items. There was an employee who went out of her way to help me in which, I needed a small box to mail something and she went in the back to find me one...I wish I would've gotten her name but kuddos to her for going over and beyond her duties to assist. Thank you again, Ma'am read more

Trayvon is such an amazing customer service representative and was beyond attentive, respectful, and curtious in helping us check out. Truly a fantastic dude, made sure we had everything dealt with even after the machine processing our payment broke. read more

Ben was so helpful and friendly! Thanks for all your help in the framing department. He went above and beyond

I buy all my art supply here. My favorite hobby is to paint and create original pieces. The manager of the framing department is a sweet angel and took such good care of me!!! I believe her name is Cassie. My canvas looks so good now, which is one of my Christmas gifts that I'm going to give to my love one. Thank you for my awesome frame!! I also got it at an awesome price as they were giving discounts 2 weeks ago when I ordered it. read more

Michaels - Arts & Crafts Near Me - Phoenix, Arizona

I took a poster to be framed for my son and received excellent service from Cassie. She helped me select the frame and recommended the non-glare glass for the poster. I needed a quick turnaround for my son's birthday. Cassie called with a follow-up on the progress and was able to have the poster ready in time for his birthday and he loved it! Thank you for the great service. read more

I love this place for many reasons: great customer service, always being greeted & treated like a real person, a wide variety of things to shop for, & affordable prices. I bought some new, cute ornaments for my Christmas tree & took advantage of their 50% off sale. Walked away with 4 ornaments for $9. I'll be returning eventually for craft products. read more

There was no single sheet 12x12 Christmas paper!!!! No Christian Christmas paper so I walked out with nothing and went to JoAnn where I found what I needed!! read more

When my daughter and I drove past where I thought the Michaels was I couldn't find it and then I saw it on the other side of the street. That was very confusing. "Hey, I thought it was on the other side," I said to my daughter. When I went back another day I was sure that it was a different location so I asked one of the clerks and sure enough they had moved to the new location. I can't say for sure but the store does look bigger and of course everything was super organized and nice n clean looking, one of the nicest Michaels I have ever been in. The merchandise was the same, it just looked better. The employees seem to be happy--I'm sure it is enjoyable to work in a brand new store . One thing I like about this Michaels is that there's a Joanns and a Hobby Lobby nearby so you can hit the "Big Three" all in one trip to use your coupons. Yay! read more

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I came to this location to get something framed in the framing section and had a very pleasant experience. The entire team in the custom framing department are great, especially the manager who had my order done the very next day! Her attention to detail was next level 10/10 . read more

Friday before Christmas, customers lined up like Disneyland, only TWO of six registers operating. More time in line than shopping in the store read more

Michaels - Arts & Crafts Near Me - Phoenix, Arizona

So I came in here today to do a return, Lacy was the one who did it. She looked like a manager, I'm pretty sure she was. She just had a huge attitude and I looked over it, not even a "hi how are ya," or "thank you come again" she was acting like all the customers were just a heard of sheep she had to get through. She finalized my return and threw my receipts and my items at me that I purchased. Pretty sad that managers aren't even managers anymore. How hard is it to just ask how someone is? I work in customer service, no matter how tired I am or if I'm having a bad day I still put on a smile. The only con was the lines were moving fast considering how busy it was. read more

I can't step foot in this store, because I'll be tempted to buy everything. There are way too many cute ideas for me to handle. Michaels is a large store filled with craft materials that force you to be creative. Some items are amazing deals for their price, and others are a bit amiss - I bought a knitting book for my sister at Amazon at a reduced price compared to Michael's, but I think that some other items (especially for crafts and sale items) are great deals. Some of the products are not available because they are sold out, but the staffs are relatively quick to restock. The customer service is always great - employees seem to be happy and relaxed! If they had better deals for some of their products, I would go much more frequently. That being said, if you have any need for artistic/craft inspiration, I recommend checking out Michaels. read more

I've been using Michaels for semi-custom framing for years. Today we stopped in to get a concert poster framed for a Christmas gift. Cassie helped us out and she was/is SUPERB! I had an idea of what I wanted and Cassie offered suggestions and options that will really make the poster "pop" and literally stand out in the frame! Cassie was kind, knowledgeable and made the experience super convenient! Thank you Cassie! read more

I prefer hobby lobby. The Michael's store is a lot smaller and more expensive. If you go across the street you get better deals. It's a great store for crafts more then anything else. It was pretty empty when I went in and lots of clutter. read more

Let's just start off by saying I do not have a crafting bone in my body, I have never been one to do arts and crafts. I appreciate what others can do, there are some amazing people who can just put beautiful ideas and things together, but for me it's not my thing, so going to Michaels was never something I would do by choice. But sometimes in life you have to go, and I ran into this situation. If never been to Michaels it can seem a bit overwhelming. I knew what I wanted and needed just not where it was located. This Michaels has great customer service, after a few attempts of looking I had to seek someone out and not only were they helpful, they were friendly and showed me quite a few options. Customer Service can make or break ya and when you are already dreading shopping having great customer service helps take the stress of the event away. Found what I needed and was on my merry way! read more

Why am I ( a male heterosexual) writing a review for this craft store? Well, how else am I going to decorate my man cave with my famous SF Giants Newspapers? They did a kick ass job of mounting and framing them. They will also frame jerseys, baseballs, etc. read more

Michaels - Framing area - Arts & Crafts Near Me - Phoenix, Arizona

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Love this place for low priced crafts specially in comparison to the two rivals just moments away. Wish you would bulk up your yarn selection. read more

Always fun to shop here, they have everything. Staff helped me with my search and I was satisfied. Great place to do your "Martha Stewart " inner self lol read more

Lots of craft supplies to choose from at this store. They had just what I wanted (lettering) when I wanted them. Convenient location. Friendly, helpful staff. read more

Pretty clean store easy to navigate. Wish they carried more variety of stickers but over all great store

Terrible customer service. I encountered 3 associates at this store and all of them were really short with me and had really bad attitudes. Greg was especially rude to my mom when she got the counter to pay. She had to force him to speak to her and was reluctant to give the store managers name when she asked for it. I'll be going to joanns from now on read more

This Michael's is great. Convenient location and always has cute decorating and crafting items available and always seems to follow the latest trends. They always have coupons available on their app so I recommend downloading that. read more

Deb, in the custom framing department, was absolutely fantastic!! She was very helpful, patient, knowledgeable, and sensitive to my budget. The finished product was absolutely beautiful! I will definitely return for any future framing needs and recommend them to my friends and family! read more

I was with salesperson in Framing area for about 15 min. putting together a frame that I intended to purchase when another customer approached and said she had an "issue" with a frame she had already purchased. Salesperson dropped me like I hadn't even been there. Salesperson had already stopped helping me once to answer a customer question about where to find colored shoe laces (now that is a big sale). So, they lost my business and anyone else who I can influence not to shop at Michael's and got this 1 star review instead. read more