Full of knick knacks and dood dads for all your crafting needs. The one stop shop for all your projects.

A few months ago, I was at Disney California Adventure, and I wandered into their Off the Page Store and my eyes were immediately drawn to their Beauty and the Beast Enchanted Rose Snow Globe. I was almost tempted to get it, until I saw the price ($69.99 not including taxes yet). I then recalled my own DIY Enchanted Rose that I made a couple years back. I was surprised I didn't write a review for this location, but hey, better late than never! Thank you, Michaels for carrying the beautiful, full, faux red roses that I needed (and other beautiful faux flowers and plants too!). Before coming to the Pasadena location, I visited the Monrovia and West Covina locations, and they didn't have the red roses that I was looking for. They had them in stock, but the roses looked either too skinny or completely smushed. My last ditch attempted, I came here and found exactly what I was looking for, yay! A couple hours later, I completed my DIY masterpiece. Along with the faux red roses, this Michaels location also carries other stuff that I'll pickup from time to time too (such as assorted stickers, stamps, paint brushes, paints, flip flops, Christmas wrapping papers or various Christmas knick-knacks, etc). Service: The employees here are pretty decent. They generally leave me alone unless I need them for assistance. Overall, I was super happy that this Michaels carried the faux red roses that I was looking for. Thanks again, Michaels! Until the next Disney DIY! read more

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I love Michaels Arts and Crafts! They always have a great selection for every hobby and fun kits and project idea if you want to try something new. read more

I had a great experience at Michael's. I was looking for specific items and the staff was incredibly helpful. In particular Melinda in the frame department was so kind and informative. Thank you, thank you. read more

This review is for Melinda in the framing department. Melinda assisted me in such an attentive, professional, and friendly manner, I was really impressed! She took the time to explore all my concerns and offered me various options. I never felt pressured to rush through anything because Melinda was patient and understanding throughout. When she delivered the artwork she framed, it came out beautifully. I am so grateful for finding her and look forward to using Michaels for future framing needs. I hope Melinda stays on and even gets promoted. She totally deserves it!! read more

Just want to give Marcial a shout out for his honesty and assistance. I asked a question about sewing zippers and he was a gem and gave such great advice. He is the highlight of Michael's, thanks for your help today! read more

I came in to buy a frame for a really special photo. Hasmig was extremely helpful!!! She helped me find the correct size frame for my photo. And not only that she helped me put the photo inside and made sure it was perfect!!!! Thank you so much Hasmig I will definitely come back to this location for any frames I need in the future read more

Went today, 2/15 and while shopping I used the restroom. I noticed the soap and paper towels were out, so I informed an associate and she said she would page someone to come over. After waiting for 5 minutes, I went to the manager on duty and asked if someone could refill the soap and paper towels. I was informed they didn't have either and it wouldn't get delivered until Monday. I was told that the store manager Madison handles the orders and doesn't order enough. I need to relay that this is unsanitary to have employees and customers using the restroom without clean hands. That's unacceptable at this day and age and I don't plan to return to this store. read more

Took Mom to go buy some snaps for a bathrobe she is making and we just could not find them ! Then Larry stepped in to help and well he couldn't find them either. He came back with something close but not exactly what she was looking for sadly, but that did not stop him from trying and a few moments later he came back with two versions of the perfect snap, boy did he make her day ! This 85 year old lady was so happy !!! Thank you Larry for being such a great guy ! Wonderful store , clean and well organized and all of the staff is pretty helpful and friendly!! read more

Depressing store... the customer service is seriously lacking... asked for help with yarn and reps were dismissive. "Do you know anything about yarn?" Rep #1 No... turned and walked away. "Do you carry any Alpaca yarn?" Rep #2 if it's not back there then we don't carry it. I also didn't realize until tonight how important it is for the cashier to say thank you back when I say it... Thank you from the cashier is a no brainer. Geesh!!! read more

I use to love going to this store. Now, no cashiers to help you checkout. They think self checkout is better. It seems you always have to get someone to help you anyway because something goes wrong with the scanning or the sale item is a different price... So, now it seems to take longer to checkout. I had one of the employee tell me today I better get use to it self checkout is the future. No, not for me. I will order online and use Amazon from now on. read more

I came today to make a return and pick up some items I ordered online. With it being after Christmas I thought I would be waiting in a long line out the door but there was parking and the line was still inside the store and went pretty fast. With the current pandemic I found it very convenient to be able to order my items and just pick up. They even have parking spaces reserved outside if you wanted curbside pickup. They have made shopping during the pandemic pretty easy. Staff who helped me were also friendly. read more

I came here for an instacart shopping order and the And the worker Bryant was very helpful and helping me shop for all my items He provided excellent customer service. read more

Michaels - Candle display - Arts & Crafts Near Me - Pasadena, California

This store is big and worth the drive from my regular store in Monrovia. Yarn selection is great which is all I went for this time. However, super grumpy and rude cashier who didn't like that I didn't go to self check out. Sunday 2/4 at 12:45'sh. read more

I had been trying to find a good frame shop in the area and they all either overcharged or were never open when they were supposed to be so I ended up at Michael's. The older gentlemen who assisted me was super friendly and knowledgeable. Nice to have great service! read more

Hours are not up to date! Claims they don't update the hours... someone needs to do it because having people come here and your closed could save people's time read more

Try drive up and pick up. I love the customer service here . Always so helpful. They always have great selection of sales. Great visit during kids summer break! read more

My friend came here to return a Christmas tree 10 days before Christmas and one of the cashiers was being very rude about the return. He just opened the tree and stood it up and decided that it did not go with his apartment. The tree was not damaged. The return went through but the attitude was unnecessary. read more

Basically no employees anymore. Self checkouts so they don't have to pay people. There is no one to help with those either. Awful.

I went upstairs to have something framed, and Isaac was very attentive. I showed him a couple of pictures of the type of frame that I wanted, and he was able to match the frame. He was also able to match the type of matting that I wanted. He showed me an even prettier mat that looked awesome, but I just wanted to match the other prints that I have at the house. I was concerned about the price, because I misplaced a printed coupon that I had. I had a mobile coupon, and he assured me that he would be able to give me a good price. I have to admit that I ended up spending more than I intended to spend, but It's only because he had to stack two frames in order to match the type of frame that I wanted. I'm very happy that this frame will match the other frames at the house. I highly commend Isaac's customer service. He was knowledgeable and very helpful. It was nice having someone that had an awesome positive attitude. I continued stopping downstairs, and I showed a female sales associate a picture of something that I wanted to purchase. She pointed at a specific location for the item, and it was NOT there. I then asked showed a male sales associate the picture, and he looked up the item and found out that it would be in one of the plastic storage boxes on the top shelf. He found a ladder, and he gave me the item that I was looking for. I'm sorry that I forgot his name, because I am thankful for his helpfulness. I'm certain you know how I felt about the female associate that pointed at a direction in which I did NOT find the item. In this case, that one spoiled apple did not ruin my experience at Michaels. read more

This is a very standard Michaels located on on Colorado blvd, Pasadena. I decided to pick up one of their mystery bags on the way home because I read a review someone got a $150 worth of random cool stuff & If they were varied enough I could give them away to my little nephews and nieces. What I got though was 18pcs of the same item a very kitschy craft thing I had never heard of til now. It would come out to $50 but still sorely disappointed. I took a peek at the other boxes and they were the same shape and weight (and saw a glimpse of the same items in the hole). i was hoping it was something I could use but no. Cashiers were friendly tho and allowed me to use my michaels rewards. I do like how this Michael's is laid out. It is very neat. However still tiny compared to the other Michael's I frequent and looks as if they don't have a lot of stuff as a result. There is a small parking lot around the building. You might miss the entrance if you were on the west-bound side of Colorado. read more

I love Michaels for custom frames. They do the best job! I always love their choices for my art work. HASMIG is the best framer, in my opinion. Super nice too . read more

The cashier with the blue hair (I believe her name was Kenya) seemed to have the goal of ruining peoples day instead of providing the customer service like she was hired to do. She raised her voice, was rude to several customers and smiling/laughing as she did it. The lady in front of us was clearly upset with the way this cashier was treating her and we also experienced her attitude as well. Will not be returning and don't recommend. Attempted to find a complaint section on their website but doesn't seem like they have one. read more

I contacted Michaels' online CSR about an issue with my order. I am appalled by Michaels' online CSR request to open up a package of shattered glass block. She tried to retract her request for second photo since I pointed out the obvious. I highly recommend that Michaels' train their CSRs when it comes to superfluous requests that may cause injury to their customers. I'm sure Anne is not the only CSR that can use some additional training. read more

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Thank you so much to Hasmik in the framing department for taking a drum cymbal and two sticks by a legendary drummer and making it into a frame. Super high quality work and I will send everyone I know to her. Thank you Hasmik! read more

There are three MIchaels I frequent, Pasadena, Studio City and LA/LaBrea. They are all great. Pasadena has the friendliest employees who are helpful and always willing to help me find something or answer questions, same with Studio City. LA/La Brea on the other hand, you can never find an employee on the floor to get help from and there is usually only person at the checkout counters. read more

This is my go-to Michaels in the area and I'm glad they've reopened for all of our crafting needs. In light of COVID-19, they've enforced masks and social distancing and started offering curbside pick up and same day delivery. I can't speak to their new curbside and delivery services, but I did stop in over the weekend and everything was all good. It wasn't too busy and the staff was helpful enough. Their custom framing shop is upstairs and everything you need in the decor, art, and DIY department is downstairs. The parking lot is really big for the size of the store, but I did notice the broken light with a strobe light vibe that another reviewer mentioned. I've been shopping their website as well and it seems like they're having trouble keeping the stock on some items, but I'm guessing that's probably out of their control. It's helpful to get an idea of the stock in the store ahead of time, especially as we're trying to limit our trips out, so definitely take a peek at the item you're seeking on their website before making a trip. read more

Enough selections for hobbyists. Staff are friendly and helpful. I would've been a member if I painted or made jewelry.

I love this store but they have allot of cheap products Made overseas. The quality is poor. I wish they embraced companies who's products are made in the USA. I am a artist seeking high end materials. read more

I went to this location yesterday with my children. I have never felt so discriminated in my life. We went to the spray can section, pressed the assistance button, and employees would literally pass by us. I had to get the attention of one employee to actually help us. What is the purpose of the assistance button, if no one wants to assist? Also, we went to the self check out. Obviously, spray paint is age restricted so we needed help to purchase. Again, no one would even look at us. Once again, infuriated after waiting a long while, I stopped and employee to help us. It made me feel like Latinos are not welcomed to shop here. I have been to Jo Ann's and other Michael's locations, and I have never been treated this way. I will not be going back to this location. read more

I don't think I've ever witnessed such blatant disrespect from any employee in my life. I went into Michael's with my mom because she needed to pick up some floral arrangements and my mom went to pick some up at the clearance section. When she got to the register, she was 'helped' by a girl who had necklace on that said 'Brianna' (so I'm assuming that's her name)-she looked to be about ten years old. My mother's first language is not English so there is a language barrier-so Brianna rings up the items at regular price and my mother says she found the items in the clearance section. Instead of going over to double check or kindly explain that the items were misplaced there, she starts mocking my mother and loudly starts making fun of her to her coworker 'there is no such thing as 80%' (except there absolutely was). I work in retail and I know how difficult working with the public can be. It's a stressful job. However, that is no excuse to mock my mother's accent with your coworker or loudly make fun of a misunderstanding. I know that Brianna is young (I'm young too), but there is absolutely no excuse for that type of xenophobic behavior. I do want to give a shout out to the older Hispanic lady (I believe she was a manager) for actually going to verify with my mother and explaining that someone had misplaced the items. I appreciate it. I get that the discount doesn't need to be honored, but explaining things in a calm and rational manner goes a long way. read more

Beware of a lazy employee. I called to inquire about some orange beads and if they had them in stock. The sale associate over the phone replied "um... I know we have them" to which I tried to confirm if they were in actually store. The associate replied "yeah, sure, I've seen them here before" and apparently didn't want to help any further. My mistake for taking that to be true, as I arrived 15 minutes later and no orange beads whatsoever. Out of stock. And a big waste of time due to someone not doing their job correctly. (As a note other associates did try to help). There's just a bad egg in the bunch. read more

I'm so disappointed in Michael's. I bought an item and then I needed to return it less than 10 days later. The clerk told me that she would look for my receipt with my credit card. She couldn't find the items and told me she could give me store credit. The item was around $18 US dollars (including LA county tax). In fact it still was that price the day I went to return it. They couldn't find my receipt using my credit card (odd because I always only use credit and that specific card) so they were going to issue me the lowest listed price for the item in the past 90 days. That was +/-$3.50 US dollars! I want to know how I can trust that they really couldn't find my transaction, and also how I could possibly know if indeed that items was on sale for so much discount! read more

I cannot express the amount of gratitude I feel to the team I met today- my dog suddenly passed away last night and with covid 19 - I was unable to enter the store and purchase products to make a paw print keep sake. They didn't have any at the local targets near me. Instead of forcing me to order online and wait 2 hrs for pickup one of the team members gave me a kit and gave his condolences. I cannot thank you enough for the kindness and how much that meant to me and my family at this time. Please come and shop here and I plan to write a letter to Corp and I hope michaels is taking care of their essential employees! Thank you so much again and this team has bought our business for life! This is how you take care of your customers read more

This Michaels location has two levels. They have a large private parking lot. Each floor is small and the aisles are really tight. I feel really cramped when I walk around. Decent selection of items. Usually really busy on weekends. Make sure you use coupons, everything is marked up pretty high. I prefer the Monrovia location, since it is easier to walk and navigate, but this is my alternative store. read more

I went upstairs to the frame business. All I wanted was a mat 9x9 with 5x5 insert. I knew the color I wanted.I was told they can't do that with out the art work. I told the woman I would do this my self back when I had a mat cutter. We cant do your mat because we need the art work. I walked out I wanted a mat cut not an argument. So if you want an a debate go to michaels! read more

This Michaels is huge!!! They were making sure shoppers were safe by reducing the store capacity. The wait was minimal perhaps about 10 minutes and I was in the doors. Their staff was very helpful and knowledgable of which aisle you can find the crafty items you are searching for. read more

First time at this Michaels and last. I came across 4 employees in the pm shift. They were equally all in a bad mood, looked miserable, did not greet , and did not thank at checkout. I came across them in isles and they looked so annoyed. I felt so uncomfortable shopping there. I asked a question at checkout and the cashier dismissed my question after rolling her eyes. Save yourself an awkward shopping experience and go somewhere else. read more

What happened to your yarns? You used to have so many & now there is hardly anything. Are you discontinuing the yarn section? Very sad

This store has really declined in many ways. Product selection and assortment is minimal. Holiday accessories are available months ahead of time, then all cleaned up right ahead of the holiday approaching. Store personnel are not helpful or even friendly when they have to face me in line. The stocking clerks seem to only be concerned with the box of items they are tasked with putting somewhere. One elderly female clerk in particular is borderline nasty and has been for several years. If you want a good experience, drive to the Monrovia store. It is what a Michaels store should be. read more