Shopping in Pasadena, California... I forgot to bring my jacket. It was a 66-degree afternoon, but I knew that I was going to a movie screening in the evening. It's too inconvenient to go get my jacket... why not just buy one? I chose Marshall's because I'm a card member. We get 5 percent off purchases, points that add up to Rewards, early access on certain days, and invited to special events. Besides needing a jacket (I found a cool one with pockets on the sleeves on the clearance rack), I also wanted to look at the cute Korean skin care products, and use the restroom. All goals were met! Sales associates were helpful and friendly! The dressing room attendant let me place my treasures at her station. The cashier, Miranda, encouraged me to link my card to the app so I can view my Rewards and pay my bill online! Wow... so much more efficient! read more

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Excellent clean and organized store. I've popped in several times to kill an hour while in Pasadena these last few months. What is disappointing about this location is the lack of urgency at check out. There's only one cashier and two if you're lucky. The line wrapped today so they called for a third. I'd rather drive to another location for better personalized service. read more

I was looking for a bday gift and came to this location . It was too packed with clothes on racks and the aisle was very limited space. Most of the stuff appeared outdated. No one spoke to me and the prices were fair. read more

Marshalls - Department Stores Near Me - Pasadena, California

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Beyond disappointing by how they treat customers. Tonight I shopped at this location and the new LP man was being unnecessarily rude to customers. He kept making remarks for people to hurry up and leave; one of his unnecessary comments were "you should've shopped sooner" and "hurry up, I want to go home," directing all these comments to every customer near his vicinity. We are also associates under the same company at a different location, and we never treated customers this way even when it came towards closing. The manager defended his poor conduct too. The former LPs that were there weren't ever this rude. read more

Marshalls - Disappointed - Department Stores Near Me - Pasadena, California

All the employees move slower than molasses in January, don't know if they are burned out from the holidays or just too new to be comfortable with the work requirements. There were already several people assigned to work check out but they all moved with no urgency. Checking out at a grocery store is 20 times faster. read more

You do have some friendly people that are not so friendly but what bothers me the most is when the transit go in there and they shoplift right in front of me and walk out the door. Unfortunately, no, we could do nothing about it. But it's good to see lost prevention there when they're there. Question for this company can I go in there and grab whatever I want and walk out the door without paying ? read more

By far the worst Marshalls I've been to. It's soooo insanely cluttered. Nothing is organized and everything is just randomly thrown on shelves. I was looking for a cutting board and it was like playing jenga to get one out. Then a whole avalanche of them fell (almost on my foot which would've hurt)! Barely any space to walk between displays. Also in a pretty ghetto and shady area. I didn't really feel safe in the parking lot. That's if you can get a parking spot because they're really aren't any . They share a tiny parking lot with BevMo. They also don't carry of the nice soaps that I normally go to Marshalls for. Very tiny selection of kitchen items as well. Seriously don't bother with this location. read more

This is a review of the facility, the bathroom situation that seems like all Marshall's are having problems with. I don't know if is the contractor that builds the Marshall's, but let me tell you is DISGUSTING I'm literally afraid of going in there and catching s desease from all the mold and who knows whatever is in there. Take a look at the video. Actually I have two videos. One from West Covina and the other one from Pasadena. You can even tell the difference between the two locations because they both have the same issues. read more

I just got back to this location today due to allergy issues and needed to return underwear that I've got 10 days ago and I had a check but no tags since I wash all underwear before wear it. The manager of the store refuse to return money even though I said it caused me allergy reactions. I win't shop this brand and at this location ever again. read more

Marshalls - Steve Madden underwear - Department Stores Near Me - Pasadena, California

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The service was great, the items were in order, the store was clean, and they had one of the best products a Marshalls could have. And their prices were affordable. The selection of this store was a good choice afterall, and the value worth it. read more

I haven't been to a Marshall's in ages. This store is located next to BevMo! And I always tell myself I should go in and check it out. I decided to finally go and see what I could pick up for Holiday gifts. I was surprised with how well organized the store was. Perhaps, it was because it was early in the day. I took my time to go through the isles to see what I could find for my extensive list. I scored some good deals and purchased a number of gifts. Mission accomplished. By the time I was done there was a small line but it moved quickly. The checkers were fast, friendly, & efficient. I think the best time to come is early to avoid the crowds. *Ample parking in the lot. Be sure to read the parking signs before parking on the street. read more

Employees here are very helpful and knowledgeable about what they sale. The manager and Evelyn helped us out today. Very kind. read more

Marshalls - Just saw the best deals. Evelyn helped us out today. - Department Stores Near Me - Pasadena, California

Dearest Marshall's Pasadena, You used to be my go to for all things cute and priced perfectly. But the last few times I've been there with all respect, your hired "undercover" make themselves extremely obvious. And to see that you have this service and yet these thieves walk right out, what's the point? Not sue what's going on, but seems Amish every time there someone walking right out with arms full of stuff. Very uneasy going there now. Still cute stuff, but with the new "clientele" frequenting the store it sure makes me nervous to be in there. Time to find me a new Marshall's to shop at. Sigh! read more

I love going to Marshalls! This Pasadena location is the most organized one I've been to. The parking lot is shared with Bevmo. I normally have no trouble finding a parking space. During pandemic, there was staff at the door counting the numbers of people going in and out. Also, the staff would sanitize the cart before you grab one. There were signs on the floor saying walk this way or that way for social distancing but people weren't following at all. I would like to give a shout-out to Summer at the cashier. I had some problems with my store credit card while paying. She patiently waited and suggested me to call the customer service. I really liked her attitude. Good job! read more

Honestly prefer going to TJ Maxx or Home Goods over Marshalls but I actually LOVE coming to this particular Marshalls because its very well organized, clean and everyone who works here are so so friendly! Hair products are one of my favorite aisles to run through because they have many brands to choose from at affordable prices. The stuff they carry indeed varies by locations but I am usually lucky with this one! As far as pet supplies here, not the best because I never really see new stuff or they are just being sold out really quick. Others like TJ Maxx or Home Goods definitely have more selections to choose from. When they opened after being closed for a long time due to coronavirus, line to enter the store was super long and even to check out, it took forever. I didnt go on the first day but the following week and still had heavy traffic. As a friendly welcome-back gesture, they were also handing out free bottled water to those who needs it. Will always frequent this location since its the closest from home and I always have something to purchase here whether its for myself or for my lovely cat! read more

Marshalls - I took this to show my friend I am seeing ACNH items on the shelves!! If you know, you know - Department Stores Near Me - Pasadena, California

Well stock and organized store. Employees are helpful and friendly. You will find Beautiful decorations for Easter

I Came in yesterday night almost 1 whole hour before They announced that they were closing but was already in line a lady charged me and just as I was about to leave (I was still inside the store and I hadn't walked out yet) I really needed to use the restroom after I had already paid for my items and I start making my way to the back and an old white lady that was standing by the entrance doors yells at me and says MAM WE ARE CLOSED! and I told her I just needed to use the restroom and the time was 9:30pm right exactly when they had just closed and she said "NOPE WE ARE CLOSED. And I told her again I just needed to use to restroom and she replied YEA I WANT TO USE THE RESTROOM TOO. under her breath thinking we couldn't hear her. I was shocked because everyone there was really nice with smiles except for that old lady's nasty attitude and disrespect. Utterly disgusting. I'm not sure if that's how she always treats customers and other employees but that's really sad. I feel for them because I would not want to work or shop anywhere with people like that. I'm not sure if I will be shopping here again because of the way she treats customers a certain way or because of my race. I hope this gets scene and someone does something because that's not right. read more

The lady at the dressing room was very rude clearly she doesn't want work. People be stealing stuff and they let them go . What a shame! This is the worse Marshall's I ever been too read more

Convenient parking. Big variety of items, helpful sales people. Good value for the money

They always have a great selection of things here, I come here often. I like ot get candles, bathroom type things. The service is always good, but can get busy around holidays. I feel they offer a great value to the community seeing how much things cost in the stores read more

Was the Marshalls location on my route the day I went. Located on a big street, they have street parking in front but you have to walk to the front of the store to enter. They also have plaza parking but I did not want to deal with parking there during busy hours. Lines were long but moved at a decent speed. Returning was super slow. They have one machine that prints stickers and everyone has to use that one machine. read more

Marshalls - Street Front Entrance - Department Stores Near Me - Pasadena, California

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Of course I look a little different from everyone else in side the store and they made me feel like I was being watched during the whole time. I even watch some people put stuff into their bag but of course they wasn't seen because all eyes were on me. I will not be back anytime soon. read more

The customer service went far and beyond nice!! Also the selection of the clothes are good quality and a very affordable price

Always find something when shopping at this Marshall's. Customer service is A+. Lines are never crazy long. I do think twice when coming here though. Every time I've been here I've witness shoplifting. The worst part about it, they are allowed to just walk out without any consequences. Last time I was there I saw a guy walking out with a bunch of jeans over his shoulders and a bag filled with clothes. Makes me feel unsafe shopping here. They definitely have to do something about this. read more

Selene is the best !!!!! She goes above and beyond to help customers the only downfall in the store is too many thieves. security needs to be enforced read more

This Marshalls is becoming one of my favorite Marshalls to go to. 4 stars!!!! Yes, I kind of miss the old Staples on Arroyo Parkway, but I'm happy to see that Marshalls is now occupying the space. Not only does the store still feel new, but it has a pretty good selection of men's clothing as well as home decor and houseware items. Moreover, I always find unique gifts for family and friends at Marshalls. Don't forget to check out the pet section; you're bound to find special and one-of-a-kind special gifts for the pet-lovers in your life. Finally, I also love going to Marshalls during the holidays to get holiday greeting cards as well as gift wrapping items, from holiday gift boxes to wrapping to ribbons at budget items. Prices are pretty good at Marshalls but yes, you do have to take the time to check out the items you intend to purchase. Some of the housewares that are sold are sometimes damaged, unfortunately due to careless customer handling. Parking has never been an issue even during the holiday season. Marshalls shares the same parking area as BevMo, but there always seems to be enough spaces no matter what time you go. read more

This location is relatively new...in the former Staples store on Arroyo. It shares the space with BevMo so you can get your drinks on too! Things in the store are already in the holiday spirit and I couldn't resist some good finds. I would say that the layout is good but it's not as big as other Marshall's locations...it's maybe half the size. Still, it gets the job done and they manage to squeeze in a lot of inventory. Even if you're not looking for something specific, you'll probably find something special (if that make sense)! read more

I've been a happy Marshall's shopper for many years, but will not be returning to this branch. Overnight, it seems, they have increased the volume of product in the store by 36% (l asked) which has subsequently decreased the space alloted to shoppers. The clothing racks are so close together that l cart can't make it down an aisle. There is no room to take anything off a rack to get a better look, or to pass another shopper. There are racks of product in front of other displays, towers of cardboard boxes overflowing with product in the way everywhere. It took me a frustrating 20 minutes to find the one thing that l had stopped in for - which had been moved to a department where it didn't belong to make way for excess product. I asked the employee at the checkout if this change was just until after the holidays, and she told me that this is the new model for this branch and would be the new normal going forward. I let her know how difficult my shopping experience had been and she replied with " Well, it's great for my profit sharing plan." I'm sad. I'll not be returning to this store. read more

Sales associates here are very helpful and energetic! Very clean and organized. Great varieties of cute stuff :) Only thing I am not very fan of is hard to turn left from the parking.. I would come back this location anytime!!! read more

Marshalls - Department Stores Near Me - Pasadena, California

Called about donations for Nonprofit organizations within their community gates. Rebecca, the manager, answered the phone with a nasty attitude, and the first thing she said is " NO, yea, uh, we won't be doing that." VERY UNPROFESSIONAL! Even if the store supervisor isn't authorized to give out donations, you could've simply pointed me in the right direction! I won't be spending money at this location anymore & people I deal with won't either. You don't treat your community, customers, and or clients with that type of nasty tone ! Someone needs to replace her ASAP! read more

This evening I had a HORRIBLE experience at this location. Since I moved to the area I've visited this location many times without any problems or complaints. That changed when I had the cashier Raea, she had long frizzy hair, light complexion and glasses. My husband and I were shopping for wicker baskets when we saw a stack of 3 and only one of them had a ticket marked $5.99. We thought it was a great price for the size but didn't think much else of it. The 2 other baskets (exact style size) didn't have a ticket on them so we assumed they were the same price since they looked Identical. When my husband explained to her the other two weren't marked she scanned two baskets then glared at husband up and down. She then proceeded to rip off the sticker while staring at him. I'm not sure if she assumed he was a thief bc he has a darker complexion or what it was. But she then started voiding the transaction when she saw another price sticker underneath the $5.99 one and called for someone to do a price check. When the other employee arrived she only spoke to her in Spanish (thinking we didn't know any Spanish) saying that the basket was $5.99 but she thought that suspicious and ripped it off to see a $9.99 one under. Let me just say that even if it was $9.99 I wouldn't have cared I would've still purchased them. But she assumed it was us who messed with the prices. They could have checked the cameras we didn't care- we had nothing to hide. Instead she tried speaking about us negatively in Spanish and gave my husband a dirty look. I asked for the manager and she yelled at me "SHE'S COMING". The only reason I'm not giving this place 0 stars is because every other time we've had no issues. Plus the manager Andrea was polite and professional. Unlike Raea who had a short temper, judgemental attitude, and the last person who should be working customer service. read more

Great deals and the cutest selection of candles and glassware. I don't need anything for my house but I always end up leaving with tons of stuff. They have name brands for almost half the price. They always have fresh item every week. read more

I've been wanting to go to this Marshall's for the longest. I never make it because it closes sooo early! I finally found time to go today. I found so many cute things and clearance items. The staff are super nice and welcoming. I will definitely be coming here more often. read more

Had to shout to the legend that absolutely crushed the candle section at this establishment. Made my candle buying experience beyond words. Color organized so well, easy to navigate *applause* scent selection on point. Bravo. Also came a cross the raddest Cartoon Network hoodie, 10/10 will return. read more

Marshalls - Peep this organization son!!! - Department Stores Near Me - Pasadena, California

I called the store today and talked to Jose in home/ pet department. I was looking for pet food storage and Jose was super helpful. I didn't want to drive all the way over if they didn't have the container I was looking for. read more

This place is clean and parking isn't too bad or difficult. The staffs are nice except for one guy. When you need a furniture and he said he'll be back to help move to the cashier, he never came back. read more

Shoppers be aware! There are some low-life shopping in this store. My phone was stolen in the store. It was my fault to be careless putting it in my back pocket but this is horrible. read more

Couldn't go in because the parking situation was abysmal- Came about 10 minutes after 3 on a weekday. 3 to something like 6 PM is when you cannot do street parking anymore. The lot was completely full and five cars were waiting for spots to open up. I and another car eventually left. read more

I love this Marshall's ! I feel like I go once a week. They always have new merchandise. The staff here is so helpful and always nice.

Staff is so rude and not helpful at all Went in for a return today and the associate (wish I would have caught their names that was my mistake ) accused me of firstly not having the correct receipt which I did , secondly she said the items I was trying to exchange weren't from that store ? I thought you can exchange Marshalls items at any location ?? And thirdly accused me of wearing and washing the garments which she sniffed the items several times that's just weird and gross how many other people have tried on the same Item? And you're going to go and sniff them and say they smell worn or washed with detergent ? Ok weird , she was also extremely condescending trying to be little me with pet names and then to top it off this guy comes over doesn't say a word I ask if he's the manager he must be mute because he didn't respond and ultimately didn't let me make the full return (I had more than one item that I was returning) Do better guys ,maybe train the employees on how to not accuse and single out your paying customers. read more