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    Bath & Body Works

    3.9 (73 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Taken from official Bath & Body Works website.
    Matthew C.

    The Pasadena location of Bath and Body Works did not follow official exchange policy posted on official Bath & Body Works website. (Please see attached screen shot of official site for reference.) I also happen to have access to internal sale associates training information. Per official training memos, floor staff is supposed to have specifically been trained for these exact scenarios in the past week(s). This branch has failed to comply with corporate-set policies. Now, the specific details: In store, instead of offering a gift "even exchange" based on ticket price of merchandise, the sales associate at the register forced the patron to obtain a refund at lowest sales price. This is not the correct course of action. (Again, please reference the attached image for supporting evidence.) When inquired about the specific policy posted on website, the personnel simply answered, "The policy has changed. Everything, regarding exchange and refund, will reflect sales price, not ticket price," albeit nicely. This is, however, NOT the official and correct stance of the parent company. It's becoming a problem that each store is following an arbitrary version of policy they choose to adhere to. There is no longer any standard and consistency across the brand. It has undoubtedly affected customer satisfaction in recent history, especially among the frequent and outrageous price hikes occurring in the past couple of years. In this specific store and specific incident, every staff member interacted was polite enough. Ultimately, a merchandise credit refund was issued and accepted. And the incident reached its unceremonious conclusion. However, due to lack of training and erroneous procedures performed, I will no longer recommend this store for others to make any purchases. As they say, speak with your wallet. Take your business to another location that honors the policies accurately and faithfully. If you, however, simply need to do any sort of refund, this store is still a perfectly good option. You will be offered your receipt-based monetary amount, or if you don't have a proof of purchase, then the lowest sales price in recent history. And hey, at least the store still smells nice.

    This is one of my favs! Love the scent so much
    Natalie Y.

    Not really a fan of Paseo Colorado but if you do find me here, its because I am here for Bath & Body Works. I dont want to drive all the way to the Westfield Santa Anita and it was closed for the longest time due to Covid19. Anyway, this location is nice because its not as crowded as any other locations I have been to. Less people these days is definitely a great idea. Plus, seems like the staff is taking a great cautious measure to keep everyone safe by having people line up outside the store and limiting number of people inside. Yes, it can take a little while for your turn to shop inside but this is absolutely necessary at times like now. I only had to wait about 10-15 minutes to go inside and I made sure to grab what I needed and walked out as fast as I can for others and also for myself. Hand sanitizers are no longer hard to find and plenty of various scents are available. I just bought a few 3 wick candles that I came for since they were on sale. The girls working here were amazingly helpful and they go out of their way to offer assistance to every customer who needs it. Also, this particular location seem to have most of their best sellers fully stocked!

    Nice and quiet!
    misty m.

    Love love LOVE this location! It's off the beaten path, and whenever I've gone here, the store is pretty empty with lots of varieties of new products. A little smaller than most stores, but they have a big selection, which gets the job done. The staff is kind and they also validate parking. There's also Starbucks next to it, so you can sip a latte, while sniffing candles. Double win!

    Store front
    Joyce G.

    One of my favorite stores especially for last minute gifts. They always seem to have some kind of sale going on. I frequently get emails with coupons and coupons in the mail which I love. This location seems less busy than the one in the Glendale Galleria. It's also smaller than the Glendale location, but I am always able to locate what I need. This place is neat and organized. The staff is helpful. If you have a Victoria Secret credit card, you can use it at Bath & Body Works. Plenty of free parking with validation.

    Outside the store
    Selina G.

    Staff is very clean and friendly. There is a line before you go into the store. The associate sprays and sanitizes you before entering and offers a bag because they do not offer reusable ones. They even offer water.

    Different hand sanitizer

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    3 months ago

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    2 months ago

    They had what I wanted. They showed me where to find everything I came in to look for.

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    9 months ago

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    1 year ago

    Great service and the cashier was wonderful in reminding me that she can validate my parking ticket.

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    Review Highlights - Bath & Body Works

    I needed body lotion and got the Sweet Pea scent, The Butterfly, and Watermelon Mojito.

    Mentioned in 2 reviews

    Read more highlights

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    Bath & Body Works - cosmetics - Updated May 2026

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