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Max Downtown

4.2 (575 reviews)
PriceyBars, Steakhouses
Open 11:30 am - 9:00 pm
Updated 3 months ago

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Max Downtown Photos

MAX DOWNTOWN ATMOSPHERE

What's the vibe?
Romantic
Classy
Upscale
Moderate noise

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Recommended Reviews - Max Downtown

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Pappardelle with short ribs
Rosanna G.

My friends and I came to Max's after work this evening for dinner before catching a show. We arrived at 4:45 and the place was hopping! We had 5pm dinner reservations and they did not seat anyone until 5pm. We decided to grab drinks at the bar while we waited. The drinks were very well done! Once seated our waiter came quickly to take drink orders. He brought bread and cold butter. I personally like my butter at room temperature, especially if the bread is cold. Regardless the bread itself was very tasty - a Parmesan crusted roll. For dinner I ordered the pappardelle and short ribs. I was expecting a tomato based sauce. Instead it was more like a brown gravy. It was delicious anyway. The photo is missing the shaved truffles they came back and added to the top of my dish - they added a nice rustic and earthy taste the dish. I would order it again! My friends had the shrimp à la vodka and the shrimp were huge! We did not get any appetizers, but did share a few desserts. Their chocolate cake was super rich yet light. I would get that again was well. This is an upscale restaurant so good for special night out with a date or friends. The service is very professional and efficient. The waitstaff is super friendly as well. Cost is on the upside - but consistent with an upscale downtown restaurant.

Salted Caramel Baked Alaska
James S.

Food: 4.5/5 Service: 4.4/5 Ambiance: 4.5/5 Value: 4/5 Max Downtown is an upscale restaurant in the heart of Hartford about an eight minute walk from the Union Place bus and train station and near Bushnell Park. It is a lively restaurant on a Saturday night. It was pretty packed. It took a little while for me to order a drink at the bar ("The Offer", made with Dewars eight year scotch finished in rum casks with black cherry bitters and Fever Tree soda; it wasn't great, but I drank it). I waited there for fifteen minutes before I went back to the maitre'd to check on my table availability. They were able to seat us a few minutes before the 8:15 reservation time. I couldn't help but notice that the table they gave us was in the back of the restaurant near other fellow ethnic minorities (everyone seated in the front and middle parts of the restaurant were white), but this could have been a coincidence. It was clean, quiet, and warm, which my Dad appreciated (he is elderly and temperature-sensitive), so I didn't say anything. Our server Josh was very friendly and informative. He remarked that it was good to see adult children enjoying a nice time with their parents. He explained the technique of how they prepare the wagyu picanha to get great texture from what is thought to be a tougher cut of steak than others. The food took a while to get to us because of how busy it was. We didn't get entrees until after being sat for over an hour. But everything was delicious. The bread is soft and warm and served with butter with Himalayan pink salt. The servers pour olive oil on the butter and want you to dress it that way. I'd never seen that before. We ordered colossal shrimp cocktail and lump crab cake as appetizers. My wagyu picanha steak ($64) with Mandarin ginger shoyu was excellent. Even though picanha is not as well marbled as ribeye, this steak was really soft and tender. Some may find the sauce too sweet, but for me it was ok. My Dad liked his pan seared colossal shrimp and my Mom enjoyed the colossal shrimp a la vodka with rigatoni. Sides were crispy Brussels sprouts with honey chili bacon glaze & cotija cheese, along with a loaded baked potato. For dessert we ordered the salted caramel baked Alaska, which I really enjoyed. You don't see this dessert many places anymore, and that's a shame. The textures and flavors of the meringue, ice cream, and dense chocolate crust really work well together. The non alcoholic cocktail called "Tropical Paradise" with fluere spiced cane sugar 0.0%, lucano amaro zero, pineapple, and orgeat was delicious. It comes with a cinnamon stick.

Whipped Potatoes
Kate L.

We have been to all of the Max Restaurants and they are all very good. This was the last on the list - it's just that going into downtown Hartford isn't exactly thrilling. We ended up finding a parking place on the street fairly close, come to find out they offer valet parking here. We actually had been to the bar a few months prior to this particular night in September and loved the bartender so much that we wanted to come back for dinner and visit him after (Hungarian guy - he's the best!). Service is very good here. To start I ordered a dirty martini and the presentation was like nothing I've ever seen. They served the drink half in the glass and half in a separate vessel in an iced "bucket." So unique. Salt and pepper "shakers" were really different, they brought me a special gluten free roll and their salted butter is amazing (same as other Max restaurants). We split the Green Goddess Salad. Kind of bland. Didn't love it. For entrees I got the Simply Prepared Colossal Shrimp with Asparagus. Somehow they left off the hollandaise. This dish was extremely bland without the hollandaise and the asparagus was odd. Just these very long pieces and the chef left on the white ends. Never been served the white ends of asparagus before. Boyfriend got the filet and whipped potatoes. So....the night was going fine - beautiful ambiance in here...then something really strange happened. My boyfriend was in the MEN'S restroom and he was verbally attacked by this very drunk woman who went in there thinking it was the women's restroom. She shouted at him to leave "the women's bathroom" and grabbed his arm demanding he leave as if he did something wrong. My boyfriend immediately told our waiter who told management and the maitre d came over and spoke to us and apologized. They ended up giving us a free dessert. We got the creme brûlée which was amazing. Apparently the woman was a friend of a staff member and refused to leave after they took her keys. She was making a huge scene in the bar too - it was quite ridiculous. We watched her go to her car and kick it in frustration as she didn't have her keys. Terrible situation to what would have been a very nice evening but again, management made it right for us. We just feel as though she should have not been aloud to stay as she was really disruptive. Would come back to the bar but the food didn't wow me.

Bread and butter
Kamal B.

Man oh man was that (FRESH HOMEMADE) bread & butter SO GOOD?!!!!!! Greta service with an upscale vibe. Absolutely lovedddddd my turkey club and YOU GOTTA GET THE SAUCE ON THE SIDE BECAUSE ITS SO GOOD TRUST ME!!!! The crispy chicken wrap was okay....didnt really like the sauce in it however then turffle fries??? OH YEAH!!

Greetings from Jalisco
Angel B.

Friendly service. Prompt attention. Brett took care of us in the bar area and he's just great - good sense of humor and professional. Not too loud that you couldn't hold a conversation even with music and the TVs on over the bar. Food was outstanding. We had a crab cake and the mahi mahi tuna and they were perfection. Love this place!

Prime NY Strip au Poivre , Creamed Spinach

Used to always be in Hartford for work, therefore was always dropping by this restaurant and was always having banger meals. Drove all the way from Providence back to Hartford just to have another amazing meal. That filet, man.. it's absolute butter. Max Downtown has mastered this steak. And that peppercorn cream sauce is just so luxurious.. it turns the steak into a rolls Royce of a meal. The au gratin spinach is basically like a dessert, so cheesy, tangy, creamy. It's my favorite side ever. And they were kind enough to give me a complimentary appetizer of the pierogis - never had a pierogi before! Man are they luscious, so buttery and rich. That meant a lot! Look up "fine dining" in the dictionary and you'll find this restaurant in the definition.

Too burnt
Loretta M.

The positive's first. We were seated at our reservation time, 5:15 pm. The waitress was amazing and let us know they were expected to be busy due to the concert. We were appreciative of her service throughout the evening. Our drinks were delicious, kudos to the bartender. The pork belly appetizer which I ordered for dinner was fabulous. The only takeaway was it was plated in a way too big bowl. The mac and cheese needed more cheese and some seasoning. I bought it home and added my own touch. It then made a good lunch. Now, the horrible! Our appetizer, burrata on toast was burnt. I was horrified that it was served at all. The bread was burnt and tasted oily, like from a dirty grill. They did make us another but it was hard to get the taste out of our mouth. Ordered my favorite Baked Alaska and this was too charred. Could only eat the inside. Ruined having the slightly smoked taste with the coolness of the ice cream. Our meal definitely didn't live up to the cost paid. I expected more from this "fine" dining establishment.

Andres A.

What an excellent dining experience. We stopped in before catching a show at the theater. For starters we had the pork belly which was served over white rice. The pork belly was so tender and delicious. It had a bit of a kick to it. For my entree I had the burger and my girlfriend had the pierogies. She absolutely loved them. My burger was cooked perfectly, the only complaint I had was the bread was a bit soggy and did not hold up well to the juicy and perfectly cooked burger. The service was really good. They took care of our drink orders and our food came out quick. We will definitely stop again when we go to the next show.

Max's Mac & Cheese - sooo good
Rachel B.

We've been to Max downtown a few times lately... on the earlier side and able to get 2 bar seats. They were open at 430 on a Saturday so the hours might be wrong on here. Mac and cheese and Brussels sprouts are both really good. Tuna and crispy chicken wrap were good Fries not that great Chicken tenders, Caesar salad, were okay Bartenders have been nice but they are very busy so not too much small talk. Valet parking is very convenient.

Hot Dog
Steven G.

Have been here many times but this time, not so good. No food available late afternoon and no happy hour today. Yes, it's Valentine's Day, but post something. The bartenders are more focused on setting up than tending to customers. And no food. Why? Not a good experience today.

Vodka Rigatoni
Elisa F.

Great for a date night dinner before a show at the Bushnell! We started with some cocktails and I absolutely loved the "Greetings From Jalisco" that had strawberry puree and guava. It was fruity and delicious! The menu is pretty expensive so we tried to stay in the under $30 option for our meals. I really enjoyed the burger but thought it was missing something. The hubs enjoyed his vodka rigatoni and we loved the jalapeno caramel bacon! Wish we had time to try the baked Alaska but service was slower than expected and we had a show to get to. All in all great meal and we'll definitely be back!

Cowboy ribeye and loaded baked potato.
Tim S.

Perhaps a victim of their own success? We went on a Tuesday night, so assumed it would not be quite as crowded. We were wrong. The restaurant was packed by 5:30. Because the tables are so close together, the noise level in the dining room approached airport level. One could not have a conversation with the people at your table unless you shouted. Food was good though there were a few issues. Crab cake was excellent. Wedge salad was excellent. Scallops with miso glaze were excellent. Filet mignon was served dry. Practically required that you order one of their sauces. The cowboy ribeye had an excellent flavor, but was full of gristle and fat. Made it very difficult to eat and enjoy. Service was very good. Still a nice dining experience, but not for those who wish to have a quiet, romantic dinner. There are better places for that elsewhere.

Bill, desserts: house made macaroons

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3 years ago

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6 years ago

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2 years ago

Subpar food, and remarkably bad service. I went with a party and will not make that mistake again.

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2 years ago

Food and service were great, the bone in strip was incredible. I wish my date was as good as this restaurant, unfortunately she isn't

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2 years ago

We really enjoyed ourselves. The service was great and my whole family enjoyed our dinner.

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10 years ago

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5 years ago

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4 years ago

Very good spot. Great steaks and solid bourbon and wine selection. Cool decor and ambiance. You won't be disappointed

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4 years ago

Everything was super delicious but the baked Alaska was phenomenal! We will definitely be back next time we're in town.

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12 years ago

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4 years ago

Been here many times service is always on point. Seafood tower is great starter. All menu items are great.

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Page 4 of 15

Ask the Community - Max Downtown

What time does happy hour start?

4:00pm Mon-Friday

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I visited this restaurant since it was the closest steakhouse to our hotel on a recent work trip…read more We tried to order iced tea....and they said they have it..but they would have to brew some. Apparently iced tea is a no no to order in the fall or winter in small town Connecticut. I chose their 14oz prime ribeye for what seemed to be a good price of only $40. It comes with the mixed veggies (Broccoli. Carrots. Squash) and potato of the day (homemade mashed potatoes). The steak was a bit chewy and did not seem to be a typical prime cut of beef I am used to getting back in Texas. Maybe prime beef in Connecticut isn't as good quality, who knows. The homemade bread that comes out before the dinner is good but hard. It's also very garlicky. Service was a bit awkward. Our waitress came by halfway through and said she was checking to make sure we were well taken care of...but my tea was almost empty and she just walked off and didn't say she'd refill it. I eventually had to flag her down a few mins later to ask for a refill. At fancy restaurants, they just fill it without you asking. She also messed up my colleagues meal. He asked for no squash and the chef seemed to put extra squash on his plate. She should have remembered that he didn't want squash. Overall, it was a decent experience, but I just expected more from a fancy restaurant. You pay a little more for better food and better service, but we didn't get that here.

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Max Downtown - bars - Updated May 2026

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