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    Marshalls

    2.4 (54 reviews)
    Closed 9:30 am - 9:30 pm
    Updated 2 months ago

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    Ripped hundred she stated she had no scotch tape.
    Christina M.

    This review is for nothing more than management's incompetence, after waiting in a long line for what seemed like hours "manager Angela" refused my slightly ripped $100 bill. Also said she had no tape. Working in retail I'm aware of what's except-able. This manager is not educated on what's expectable.

    Brittny E.

    Went there today and Gladys was VERY rude. She barked at me like she was herding cattle. She yelled at me to put the cart on the left side of the door with such attitude, sounded like she was scolding a child. mind you i saw so many ppl not putting their carts away and leaving it in the cashiers aisle and I was thinking how rude, We should be helping these workers not making it harder, so There i go pushing my cart to where there's other carts parked only to be literally scolded?! so rude and offputting i felt so caught off guard i literally thought she was talking to another employee, by the time i realized she was talking to me i was so confused. Can't believe people dont have basic customer service skills to the point they cant talk to us like humans.

    cockroach

    came here to go use the restroom, I needed to go really bad. First thoughts on the restrooms are your typical average retail restrooms nothing out of the ordinary, as i was getting ready to do my business I am welcomed by a fellow cockroach. If you're looking for a place to use the restroom it's definitely not here, won't come back to use the restroom

    All floors full of make up and product residue.

    I love Marshall's but this Montebello Marshall's is sadly very unkept and disorganized. Why is it that the store managers don't reach out to upper management headquarters to get this store and floors professionally cleaned. There's filth all over the floors, dried up spills and dirtiness everywhere. We are fortunate to have this local store and it just seems neglected. I don't see the filthy floors and restrooms in other locations. Let's do better folks. One star for just having the store close to home. Please help keep this store clean, safe and open !! managers, shoppers and headquarters.

    Jasmine H.

    This store has horrible customer service! They never have enough employees at check out & there's always a huge line every time I come here! Manager Henry customer service sucks, he not even fir for a manager if you can respect that customers are waiting in a long line! I will not be come back to this Marshall's.

    Clean fitting rooms are one of the pros at this particular Marshall's.
    Vincent Artemio E.

    PROS: Great deals and excellent merchandise especially if you have a smaller build (30-32 waist, small & medium shirt size). CONS: Long lines and the never ending temptation to buy too many items. The staff are attentive and my returns have been hassle free. Recommended but be patient with the lines which can be quite long particularly on evenings and weekends.

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    2 months ago

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    7 months ago

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    9 months ago

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    7 months ago

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    1 year ago

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    1 year ago

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    11 months ago

    The line is always so long! They need more help. Manager just walking around pretending to be busy instead of helping cashier

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    7 years ago

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    6 years ago

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    2 years ago

    the staff here are so absolutely rude!! The manager is the worst una pesima! good selection but two of the staff I encountered were so rude.

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    9 years ago

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    7 years ago

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    3 years ago

    Apparently they need to ask for your ID if you're paying with a gift card. Didnt know that was store policy.

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    14 years ago

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    4 years ago

    Many items for a great price. The manager is really helpful and nice. But the line is soo long

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    4 years ago

    If i could negative stars. They always take foreever. One cashier for 20 customers in line Expect to wait at least 40 minutes to pay

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    6 years ago

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    6 years ago

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    12 years ago

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    8 years ago

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    10 years ago

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    8 years ago

    Love to shop at MarshALLS but not this location. The lady who working at the fitting area was so RUDE.

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    11 years ago

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    15 years ago

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    7 years ago

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    16 years ago

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    7 years ago

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    6 years ago

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    7 years ago

    awful customer service. Manager Susan was the worst; miserable and takes it out on customers

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    7 years ago

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    9 years ago

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    17 years ago

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    12 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Marshalls

    Review Highlights - Marshalls

    Patrick was amazing and was able to help me out out a difficult return.

    Mentioned in 2 reviews

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    Posh - This is the dress. Where can I find this zip? The Taylor says it's all messed up and the whole thing needs replacing

    Posh

    2.0(6 reviews)
    2.4 mi
    $$

    Horrible company. Unless you look like the models displaying the clothes, you wont be able to…read morefit it well. I'm 5'8 180lbs big butt slim waist and I lift. AND I bought 1 jumpsuit that couldn't fit me in a xl. When I was asking for a refund they only do store credit and it took them over a month just to get my $35 after contacting them CONSTANTLY. Mind you they said returns take up to 2 weeks, it was literally 25 days later

    I'd love to give this store 5 stars but I can't because I'm so disappointed with them because they…read moredisappointed me on my birthday. I had ordered two beautiful bandage dresses. A metallic pink two piece and a blush pink dress for my birthday. They arrived on the Saturday of, so 3 days after I had placed my order. I didn't open the package until later that night when I was all ready and all I had to do was wear the dress, I opened the package, took the dress out, took the tags off, opened the zip and put it on, once the zip was open, it wouldn't close, and when it did, it opened right up and at this point I had to wear the other outfit. I specifically ordered that dress for that day, i was so mad. So i contacted them to returen it and send another, I even sent them the pictures. They agreed and said as soon as they got a tracking number they would ship. When they received the item, I called and they said they couldnt send me another because the tags were taken out. I feel like tags are easy to replace, had I known before hand, I would have included them in the return package. They shipped the dress back, and now it's July , and I can't find the right zip for it, it still doesn't work. It's brand new but damaged. I spent $120 on that dress, they need to takecare of their mistakes and their customers better. If I wasn't so into bandage dresses, I would have never purchased from them again. Their clothes are amazing, great quality, but their polices are messed up.

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    Hot Topic - T-shirt selection

    Hot Topic

    3.0(44 reviews)
    1.8 mi
    $$

    Horrendous service. Female employee named "Wheeler" or however it's spelled, with a red shirt on…read more3/25/26 evening was of no help at all. Wanted to return an item I recently bought and she didn't even want to open the store bag that it was originally packaged in. She proceeded to refuse to refund my item. I paid with tap and therefore it should be refunded on tap. She was rude and didn't want to get behind the register even while I was waiting in line. The worst attitude ever throughout the whole interaction.

    We happened to be at the mall and stopped here to see what they had. We were greeted when we first…read morewalked in and were pleasantly surprised to find such a large selection of t-shirts and sweatshirts, and especially happy about the amount of Billie merch. They had quite a few shirts from her newest album and a few others that had images from some of her older albums. Some of the hoodies and sweatshirts were out of reach, but that was okay because a super nice employee by the name of Child helped get them down and was very attentive our entire shopping trip. He helped find additional sizes too, and mentioned the sale they were having too, which was super appreciated. The other employee, Juliana, helped us at the register and was very helpful as well. This isn't a store I typically shop at, but I would definitely come here again and that's mostly due to their awesome customer service.

    Photos
    Hot Topic
    Hot Topic
    Hot Topic - Pins and spirit away dresses.

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    Pins and spirit away dresses.

    Marshalls - deptstores - Updated May 2026

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