I love shopping here but will never go back. I walked to the check out line and over heard 2 employees talking about hiring new people. one employee had greeted me, asking if I had a credit card with the store to enter a drawing. the other appeared to be some type of manager. I overheard the employee ask if the store will be taking applications. the manager said yes and they will be start the hiring process soon. she then said "If they're Asian, I don't bother." I am Asian, highly offended and will not be giving the company my business anymore. Disgusting. read more

During checkout, one of the staff members, named Teresita, was very unprofessional and unfriendly. I asked her to place my items in a separate bag, but she didn't respond. When I asked again, she looked at me with attitude and said, "I already did." I then asked for her name, and she replied, "I don't feel the need to tell you my name." I pointed out that her name tag was visible and explained that when a customer asks, she should respond politely. I requested to speak with a manager, but it took a long time for anyone to come. While waiting, I asked to take my items since I had already paid. Eventually, the manager, named Edith, arrived. She asked me to explain my concern in front of her staff, but I didn't think that was appropriate and asked if she could excuse Teresita first. When I explained the situation, instead of addressing the concern professionally, the manager defended her staff, saying she was "just doing her job." At that point, I realized the manager was not handling the issue properly. I mentioned that I was in a hurry and needed to go, and as I walked away, she raised her voice and said, "You don't need to cut me off when I'm talking to you." Overall, it was a very disappointing experience. Both the staff and the manager showed poor customer service and failed to resolve the issue. The store also had long lines, which made the experience even more frustrating. :(( read more

Employees looked overworked and they are tremendously short staffed. The check out line was wrapped around the walls of the store. I waited in line for over 40 minutes to pay. I asked an employee if they could ask a manager to open more registers and he refused saying that the lines were always like this and it wasn't unusual!!! read more

My only problem with this location is the line is extremely long all the time and they will only have 2 or 3 registers open. This issue is so frequent I look at the line first before shopping and usually leave because I'm not going to wait 2 hours in a line. Hoping they can add more cashiers or maybe this location is doing so well they can afford customers leaving when they see how long the line is. read more

Stopped in to do a quick return on a Friday evening and nothing quick about it! Only 2 registers open and the line was about 15 people deep! Absolutely ridiculous & unsatisfactory! No wonder why brick & mortar businesses are going broke! Poor management! read more

Every time I come at lunch it's a long line with not enough people helping it go down. Today there were Two people at 11:45. I didn't get out until 12:05 pm. 1o mins left for my lunch break. Ridiculous. I last reviewed this place on 10.6.21 and nothing has changed. read more

The line is always so long! They need more help. Manager just walking around pretending to be busy instead of helping cashier

This review is for nothing more than management's incompetence, after waiting in a long line for what seemed like hours "manager Angela" refused my slightly ripped $100 bill. Also said she had no tape. Working in retail I'm aware of what's except-able. This manager is not educated on what's expectable. read more

Marshalls - Ripped hundred she stated she had no scotch tape. - Department Stores Near Me - Montebello, California

Went there today and Gladys was VERY rude. She barked at me like she was herding cattle. She yelled at me to put the cart on the left side of the door with such attitude, sounded like she was scolding a child. mind you i saw so many ppl not putting their carts away and leaving it in the cashiers aisle and I was thinking how rude, We should be helping these workers not making it harder, so There i go pushing my cart to where there's other carts parked only to be literally scolded?! so rude and offputting i felt so caught off guard i literally thought she was talking to another employee, by the time i realized she was talking to me i was so confused. Can't believe people dont have basic customer service skills to the point they cant talk to us like humans. read more

Marshalls - Department Stores Near Me - Montebello, California

came here to go use the restroom, I needed to go really bad. First thoughts on the restrooms are your typical average retail restrooms nothing out of the ordinary, as i was getting ready to do my business I am welcomed by a fellow cockroach. If you're looking for a place to use the restroom it's definitely not here, won't come back to use the restroom read more

Marshalls - cockroach - Department Stores Near Me - Montebello, California

Today now11/3/24 12:30pm there are 60 people in line waiting to pay. Only 3 cashier. That's ridiculous . I'm not coming to this location anymore. Not even one star. read more

I love Marshall's but this Montebello Marshall's is sadly very unkept and disorganized. Why is it that the store managers don't reach out to upper management headquarters to get this store and floors professionally cleaned. There's filth all over the floors, dried up spills and dirtiness everywhere. We are fortunate to have this local store and it just seems neglected. I don't see the filthy floors and restrooms in other locations. Let's do better folks. One star for just having the store close to home. Please help keep this store clean, safe and open !! managers, shoppers and headquarters. read more

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lillian and Edith are seriously the worst managers ever they literally seem like them have no management experience no professionalism why does she literally belittle their cashier and seem to forcefully make there cashiers ask for a credit card applications that is so rude she seems like a dick also this store is unorganized literally going to have to speak to the district manager no even comptons store is like this horrible experience read more

This store has horrible customer service! They never have enough employees at check out & there's always a huge line every time I come here! Manager Henry customer service sucks, he not even fir for a manager if you can respect that customers are waiting in a long line! I will not be come back to this Marshall's. read more

Marshalls - Department Stores Near Me - Montebello, California

Patrick was amazing and was able to help me out out a difficult return. Thanks to people like Patrick for such great customer service. I hope the company recognizes you and your work! Marines and Emily were so helpful as well! read more

the staff here are so absolutely rude!! The manager is the worst una pesima! good selection but two of the staff I encountered were so rude.

PROS: Great deals and excellent merchandise especially if you have a smaller build (30-32 waist, small & medium shirt size). CONS: Long lines and the never ending temptation to buy too many items. The staff are attentive and my returns have been hassle free. Recommended but be patient with the lines which can be quite long particularly on evenings and weekends. read more

Marshalls - Clean fitting rooms are one of the pros at this particular Marshall's. - Department Stores Near Me - Montebello, California

It s my favorite boutique. You can find everything and not to much expansive. A lot of brand, some food too !! read more

Apparently they need to ask for your ID if you're paying with a gift card. Didnt know that was store policy.

On our most recent road adventure, we realized hubby had forgotten to pack a sweatshirt. So we took a scenic route and stopped at a Ross in this same plaza, picked out the items we needed, then realized the line was to the back of the store. I'd never seen anything like it. Hoping for a better scene we walked over to this Marshalls and there was a much better line! maybe 7 people in it. I waited in line while husband found a shirt and sweatshirt. We also picked out two pet costumes for the cats that were near the checkout line. And two bags of plantain chips!!! Aside from the salted ones at Trader Joe's, it's somewhat difficult to find flavored plantain chips outside of Costa Rica. I bought garlic and chili lime. The garlic was so-so but the chili ones were amazing. A huge bag for $3. If I had it to do over I would buy the entire shelf. I'm not kidding. If you're near this store, TRY THESE. SO GOOD and healthy alternative to potato chips. Thanks for carrying this brand, Marshall's!! Please buy more! (Can't wait to check my local store for them). The pet costumes were the only thing that bothered us about this visit. There was an unmarked elephant and a pumpkin for $6. The girl at the register asked the lady next to her how much the elephant was and she said she thought $10 but that the girl had to scan a tag that was similar. It was NOT much nicer than the pumpkin and shouldn't have been more than $6. She went to the back and grabbed a totally different, unrelated and MUCH nicer costume that was $10 and scanned that. I wanted the costume but thought this was a little shady. There was no tag and the two weren't at all similar. They could've compromised at $8 when we said something but they didn't. I wouldn't be back for pet costumes if we were local. read more

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Many items for a great price. The manager is really helpful and nice. But the line is soo long

If i could negative stars. They always take foreever. One cashier for 20 customers in line Expect to wait at least 40 minutes to pay

The store here is decent, it has a little bit of everything. I love the discounted candles at the price of 5, 6,or 7 dollars for a 3 wick. Occasionally, I'll come by to buy little decorative items for the home. Just like the ross nearby, it is really a hit or. miss with the items at any marshall, tj max, or ross, so you might not want to come in with your hopes high. read more

Marshall's employees, Do yourselves a favor: if you're not going to enforce Mask snd social distancing, you have no business opening the store. Not only you're violating County and state mandates, but you are putting yourselves and other at dangers. The virus lingers in the air for a long time. Don't blame anybody else if you get sick for your negligence. COVID-19 is real snd it is a silent killer. You don't need to be an epidemiologist: people that study diseases to know about this virus and the infection it causes. Have common sense. read more

This Marshalls location is one of my favorites and I'm a avid Marshalls shoppper!! What I love about this store is that they probably have the largest and best clearance section. I actually buy stuff from this clearance section and the clothes are not damaged! I find that the best times to go is during midweek when they get shipment in and the store is fully stocked. read more

After standing in line for 30 minutes to pay, I asked the cashier if she can please put my items on hold so that I can return after work to pay for my items, she said no! I spent the majority of my lunch time in line and did want to be late to work. I mentioned that to her and she said I guess so! Horrible, horrible costumer service! Never stepping foot in this establishment again! Love Marshalls but this location is terrible! read more

I like coming here when I'm bored...sometimes I leave with a few items and sometimes I leave with none. The store is a little messy and can be disorganized, but it still keeps me entertained. I like browsing through the gym clothes, home decor, furniture, and just little random stuff. read more

Love to shop at MarshALLS but not this location. The lady who working at the fitting area was so RUDE.

It's clean, organized, friendly, and hardly any people. Their prices are decent and you can find really good deals here if you look carefully! read more

Marshalls - All the Halloween decorations are coming out! So cute - Department Stores Near Me - Montebello, California

Eveything is cheap but stuff is all over the place. Clothes is everywhere... If you have time to shop and just wondering around stop here. read more

They have a very good selection of home, personal care, and purses - which is what I go there for. They have very affordable face creams, candles, bath bombs, and kitchenware. I bought a pot there and I love it! It is the same quality as my princess house one and it only costed me $18 read more

Higher quality selection that Ross (also in the same shopping plaza). It's a discount store that has a little bit of everything, but not a whole lot of anything. read more

Marshalls - Department Stores Near Me - Montebello, California

Worst store I have been too yet.... They never have enough cashiers you try to walk in get something real quick you end up leaving the store because the line wraps around the hallway down the kids section.... read more

During the pandemic ALL Stores were closed. Marshalls did not honor items returned without SKU Sticker because items were no longer available for reference. Costumer service for senior Citizens at this location is terrible. read more

awful customer service. Manager Susan was the worst; miserable and takes it out on customers

I go to this store a lot and have never had a problem with store employees. This store is well organized, stocked and continuously brings out new merchandise. The only issue I have is the shoe department could be more organized but that may be due to customers who just leave things lying around. The pet section is the best as I can find lots of things for the doggies. Long lines, yes, but moves along. The best Marshalls to shop at are here and Pasadena. read more

Ive only been to this Marshalls once. It isnt the best Marshalls Ive gone to. When I went, the shelves were messy but they must have just not had much time to clean them. Overall, my experience was average. I didnt find anything too exciting but I might have gone when they were low on stock. read more

This place is horrible. There "mega" shoe shop is a measly two rows, and the entire store looks as if an earthquake had just hit it. Shoes were everywhere on the floor, all misplaced, and the price tags above the misplaced floor samples were all missing. The clothes as well, were all disorganized and thrown all over the place. I don't know how anyone can shop with a peace of mind in this store. read more

Bad customer service, clothes on the floor and it seems to be very unorganized wouldn't suggest it I been to many n this is by far the worst managers please do something about this. read more

I came to buy a luggage and there was a luuage that I liked but it didn't have the price. So asked a representative to help me. She willing said yes but she could digure out the price, then another associate came to help her and she gave him horrible attiude asking if I was going to take the luggage so she could go ask, I told her I don't know it depends on the price. She walked away, I reported her and the manager addressed the issued. read more