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Ross Dress for Less

2.0 (69 reviews)
Open 9:00 am - 11:00 pm
Updated 1 month ago

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No cashiers in purchasing all disappeared
Mel M.

Waited in regular line to purchase and return item was told to go to return line. Once waiting in return line with two other people ahead of me person complaining how long they had been waiting. I waited patiently while two other cashiers helped purchasing customers only. Once the line cleared they both walked away! While four customers still waiting for return! Seriously and of course a purchase customer came in the returns cashier wanted to help them first ! How is this customer service? Absolutely rude and unacceptable! The cashier was rude said there was my receipt. Like she was doing too much ! It took her one minute to help me while i had Waited twice the amount of time i should have. Customer experience below bad will never step in store again.

The so called manager ! Who was laughing and walk away from the store ! And refuse to help customer ! Have a great life ! Loser !
Rock R.

On September 17th 20:30pm, We was returning and exchange an item and buy other additional item, one cashier name Ashley refuse to return one of my item which still have the tag on in new same condition as we bought it , only a pair of Saddle, still have the tag and sticker(same brand same size same pair we ever touched) and they told us that was not the item on the receipt, and tells me I have to go back to which ever location I bought it from to exchange or return it ? And then we talked to the so called store manager name is Alexa whom with a horrible attitude, she didn't solve no problem but even refuse to help us with the new purchase ! What in the world a store could ever treated customer like this , this is also involved with discrimination, they both speak Spanish , and because I am Asian ? After argue with me the so-called store manager just walked all the way out from the store like she doesn't case with laughing with another guy who work in the store ? I hope someone who case will handling this matter in a proper way ! If not We will post this matter in every social media about how Ross Montebello treat their customer. The manager Ashley even laughing and walk out from the store ? Can you believe it ? What a responsible manager !

Nino K.

I never saw the Ross store so dirty and messy.. Hard to find something even cart.. Never go there again, never... Also line was almost a mile long and just 2 cashiers were working.. Disaster.....

The line....lol
Sonny S.

I personally don't like this Ross that much because the check out is SLOW and the store is usually a mess but every now and then I'll pass by to see what kind of clothes are in stock. Just recently I left really happy because I previously went to three department stores looking for glass cups that fit in my cocktail shaker and I was surprised to find a 16pk of glass cups here! It had 8 tall and 8 old fashioned cups for only $11.99! In my opinion it was a steal and now making Mojitos and Caipirinhas at home will be even easier. Check out is slow but at least the cashiers are friendly so I give this place 4 stars.

hard to tell but the line is to the back of the store

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2 years ago

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Ross Dress for Less - deptstores - Updated May 2026

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