(Downstair Location) -I love Q luv its usually my goto…read morestore for clothing They have a variety of clothes: Boot cut jeans, Mom Jeans, Skinny Jeans, Crop Tops, Long sleeves, Dresses, Leggings, and etc. I was buying this cute top and the cashier had such a bad attitude. I didn't get her name but she had a cherry tattoo on her arm and had glasses and long nails. Whoever was the cashier at 4:53pm of 06/16 you were not helpful! She kept staring at my family and I browsing with judgy eyes as if we were going to steal ? Ridiculous absolutely ridiculous When she took my order she had a very serious and major attitude and when the purchase was finalized she just walked away?? RUDE much!?

Worst experience ever at a Q 's ... employee Asian older lady has the worst customer service…read more She gets irritated with any question you ask and is so unhelpful. Why do you work there if you are so unhappy doing your job? Never shopping at this store again.

I'd love to give this store 5 stars but I can't because I'm so disappointed with them because they…read moredisappointed me on my birthday. I had ordered two beautiful bandage dresses. A metallic pink two piece and a blush pink dress for my birthday. They arrived on the Saturday of, so 3 days after I had placed my order. I didn't open the package until later that night when I was all ready and all I had to do was wear the dress, I opened the package, took the dress out, took the tags off, opened the zip and put it on, once the zip was open, it wouldn't close, and when it did, it opened right up and at this point I had to wear the other outfit. I specifically ordered that dress for that day, i was so mad. So i contacted them to returen it and send another, I even sent them the pictures. They agreed and said as soon as they got a tracking number they would ship. When they received the item, I called and they said they couldnt send me another because the tags were taken out. I feel like tags are easy to replace, had I known before hand, I would have included them in the return package. They shipped the dress back, and now it's July , and I can't find the right zip for it, it still doesn't work. It's brand new but damaged. I spent $120 on that dress, they need to takecare of their mistakes and their customers better. If I wasn't so into bandage dresses, I would have never purchased from them again. Their clothes are amazing, great quality, but their polices are messed up.

Horrible company. Unless you look like the models displaying the clothes, you wont be able to…read morefit it well. I'm 5'8 180lbs big butt slim waist and I lift. AND I bought 1 jumpsuit that couldn't fit me in a xl. When I was asking for a refund they only do store credit and it took them over a month just to get my $35 after contacting them CONSTANTLY. Mind you they said returns take up to 2 weeks, it was literally 25 days later

I had to pick up a last minute jersey for the World Cup. Of course everything that you're looking…read morefor is sold out online as well as the other stores you call. I happened to be in the area and decided to look up the store location. They had one nearby me which was maybe 10 minutes away. What's the harm in popping in to see if they have any available in store as online was a fail. It's located inside the Montebello mall. First time here as well. Even though it just opened not that long ago when I arrived, the place was pretty lively. I mean some of the stores weren't even open yet and there were people out and about. The store itself isn't that big. Your typical sports store with all things sports. Tennis shoes, jerseys and apparel. Guess it was my lucky day, they had what I was looking for and with all the sizes. The whole online thing was a little off as it said that they were out of stock. Don't know if that's just for online or if the stores were factored in as well. Anyways, they had what I came for. I had asked one of the sales girl if they had the other version of it which at first they did online but it must have sold out as we couldn't find it. Anyways, she asked if I was a members and if i wanted to join for 10.00 off. Guess it's like a club card situation. Scan the QR and input my information and then the 10.00 was taken off with purchase. I'm assuming they make commission whenever anyone signs up. Anyway, staff were friendly, got what I came for and saved 10.00. That was good experience.

I recently visited this store and experienced the best customer service !! I want to shout out…read moreCaitlyn at the register because she was very nice and professional and also Sebastian and JACK at the floor who was very knowledgeable and kind to bring us out exactly what we requested to buy! I will definitely recommend this establishment !!! Proud customer of JD SHOES MONTEBELLO!!!

Staff follows you around thinking you're going to steal and fitting rooms are still closed. Smhread more

The two stars is because I have found a few decent items here in the past. Although other Fashion Q…read morestores state you can make exchanges at any of their stores, THIS STORE WILL NOT TAKE EXCHANGES if they do not have the item you're returning . The cashier was very rude and not helpful at all. When I asked for the manager she stared at me blankly then walked away to continue working. Very disappointed, I live down the street but will not be returning to this store.

I purchased a purse from TenShoppe about three weeks ago. At the time of purchase, I briefly looked…read moreit over and assumed it was in good condition. I was in a rush and didn't think I needed to inspect the zipper closely, only to discover once I got home that the zipper was damaged and not fully intact. Due to personal circumstances and because I don't live near Montebello, I wasn't able to return to the store until three weeks later. I understand the store has a no-return policy, but I hoped they would make an exception since the purse was defective from the start. When I returned, I spoke with the manager. I brought the purse back in the same condition it was sold to me, with the original stuffing still inside, the original bag, and my digital receipt. I wasn't even asking for a refund, I simply asked if I could exchange it for the same purse or another one. I was told there was "nothing they could do" because it was beyond their 15-day window and that I should have called or returned sooner. What disappoints me most is that this situation could have been avoided if the purse had been inspected before it was put on the sales floor. Selling damaged merchandise shouldn't become the customer's responsibility simply because the defect wasn't immediately noticed. I understand stores have policies, but good customer service also involves using discretion when a product is defective. Instead of trying to help find a reasonable solution, I felt dismissed. My advice to anyone shopping here is to thoroughly inspect every item before leaving the store, especially purses, because if you discover a defect later, don't expect much flexibility or understanding.

I'm not usually someone who writes reviews, and in fact, this is my first negative review. However,…read moreafter reading similar experiences from other customers, it has become apparent that there may be employees--more specifically managers--at this location who treat customers in a disrespectful and unprofessional manner. This past Tuesday 5/26 at around 8:00 PM, I visited the store with my much younger sister to help her find a dress for her sports banquet. We were in a rush since the store was closing in about an hour. We entered a fitting room together without noticing the sign stating that only one person is allowed per dressing room. I had left my drink on the table nearby and was focused on helping my sister quickly find something appropriate for her event. While we were in the fitting room, someone aggressively knocked and banged on the door, demanding--not politely asking--that only one person could be in the fitting room. Startled, I immediately opened the door to see what was going on. The store manager had informed us that only one person was permitted and pointed to the signs but I had to see who was obnoxiously disrespectfully and chaotically approaching us. I explained that I genuinely had not been made aware of the policy and proceeded to say we have signs while pointing at the sign. I quietly left the fitting room area. When then I returned to retrieve my belongings, including my phone and purse from the dressing room, the manager again approached me and demanded that I stand behind the yellow line and clear the pathway. At that point, I calmly responded, "There's a way to say things. Or ask people for things." My concern was never the policy itself--it was the rude and confrontational manner in which it was being enforced. The manager then claimed with attitude that when knocking she said, "Sorry, only one person per fitting room." I respectfully told her that no apology had been made and that the interaction had come across as rude from the beginning. She repeated herself, and I again stated that there had been no apology. After that, we both walked away. I have been a Tenshoppe customer for years, long before this location opened, and have shopped at the Cerritos, Highland Park, and South Gate locations without ever experiencing anything remotely similar. Unfortunately, this was not even my first unpleasant interaction at the Montebello location. On a previous visit, I was also assisted by a different manager on shift in a manner that felt dismissive and unfriendly, though not to this extent. Customer service and communication skills matter. Policies can absolutely be enforced, but they should be communicated respectfully. I will say that the non-management employees I have encountered at this location have generally been pleasant and helpful. My concern is specifically with the management's approach to customer interactions, which could benefit from improved professionalism and stronger customer service training. What made the experience even more disappointing is that we likely would have continued shopping and made a purchase as I tend to at this location. Instead, because of how we were treated, we chose not to support this location. We left feeling unwelcome, disrespected, and uncomfortable. A negative interaction with management ultimately drove away what would have otherwise been a paying customer.

Huge thanks to all staff!!! It was such a stressful situation with an active shooter at the mall…read more They handled thing amazingly well They made sure everyone was ok and safe. Provided water and maintained a calm attitude. Thanks to all staff !!! Very well trained for these situations Grateful everyone was ok

Absolutely horrible experience today got called stupid by the cashier Natalie for not wanting to…read moresign up for their rewards system

Came in to try on a few pairs of shorts and sweats. Just needed to figure out my size first, and I…read morewas going to buy a few pairs. After a few times using the fitting room (which is right next to the cashier) the Asian woman behind the counter told me I can't try on any more pairs of clothing and that I had to leave. I had full intention of purchasing once I just found my size. I find it very surprising that I am being profiled when your target audience and main customer base is majority Latino. Don't spend your money here.

The clothes are really nice and have a VERY (and I mean VERY) low prices…read more Going back

I was in 2 nights ago, and was very please to see how organized the store was. Frances (Store…read moreassociate) was in high spirits, and made my shopping A little easier with helping pick out a gift for a friend. The staff were friendly, checkout was swift, and store was clean. To all the staff that night, your amazing and keep up the good work thank you. #greatjobeveryone

Went into this location that my family regularly frequent. On this day it was me and my 6yr old…read moredaughter. Before shopping, she had to use the restroom and just before we went in there we smelled a horrific scent. My eyes immediately began to burn. I wanted to share this info with the manager but I decided to ask the two female representatives standing right outside the restroom first. I asked them if they had any air freshener because unfortunately it smelled terrible. They both said no to my question. I asked to speak with the manager on duty because I wanted the store aware of what was going on in the ladies restroom. While we waited, a male customer began to antagonize me when I asked one of the female employee's how to spell her name. He said a bunch of nonsense that I don't think is necessary to repeat because he was not an employee. Anyway, I wanted to report the foul odor to a supervisor, that's why I wanted to get the spelling right. I did not feel like this was a safe space for my daughter nor me. Moral of the story, I chose not to endanger my kid nor my family to such unnecessary nonsense. I reported this issue to security and I told him I would share my experience through yelp and he thanked me. He said they have asked corporate to do something about the restrooms and nothing has been done yet. Wow!!!!!! If you see something wrong, report it. It may save someone's daughter from unnecessary toxic and the parent from unnecessary confrontation with customers. Every voice matters.

staff was helpful I had to make a return but lost my receipt and the manager I think his name was…read moreMelvin? was super patient and accommodating. he looked up my receipt and everything he even helped me pick out some items for my upcoming proposal to my girl. This is a smaller H&M so just heads up. I prefer the variety that DTLA or glendale offer but was just in the area so decided to check it out.

This is probably my favorite location out of all the H&M's. It's always clean, they always have the…read morebest sales, and I love the layout of the store. Great selections. The customer service is pretty basic, nothing too great but nothing to complain about. I just really like the options that they always have. And how clean it always is. Just a heads up, they do close at 7 PM on Sundays, even though on Google it says eight. The rest of the mall do close at eight though.

This place is terrible. The place is always empty but when my mom went inside to retrieve my baby…read morewho wandered in by accident, the lady who works there said to my mom the clothes are not for someone her age. Never mind that she looks over 40 herself and shouldnt be wearing her own merchandise by her own standard. The clothes are also nothing special. I don't know this for a fact but it looks like cheap taobao.com stuff resold and marked up. I would avoid this place like a plague.