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Marshalls

2.5 (57 reviews)
Closed 9:30 am - 9:30 pm

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Ripped hundred she stated she had no scotch tape.
Christina M.

This review is for nothing more than management's incompetence, after waiting in a long line for what seemed like hours "manager Angela" refused my slightly ripped $100 bill. Also said she had no tape. Working in retail I'm aware of what's except-able. This manager is not educated on what's expectable.

Brittny E.

Went there today and Gladys was VERY rude. She barked at me like she was herding cattle. She yelled at me to put the cart on the left side of the door with such attitude, sounded like she was scolding a child. mind you i saw so many ppl not putting their carts away and leaving it in the cashiers aisle and I was thinking how rude, We should be helping these workers not making it harder, so There i go pushing my cart to where there's other carts parked only to be literally scolded?! so rude and offputting i felt so caught off guard i literally thought she was talking to another employee, by the time i realized she was talking to me i was so confused. Can't believe people dont have basic customer service skills to the point they cant talk to us like humans.

cockroach

came here to go use the restroom, I needed to go really bad. First thoughts on the restrooms are your typical average retail restrooms nothing out of the ordinary, as i was getting ready to do my business I am welcomed by a fellow cockroach. If you're looking for a place to use the restroom it's definitely not here, won't come back to use the restroom

All floors full of make up and product residue.

I love Marshall's but this Montebello Marshall's is sadly very unkept and disorganized. Why is it that the store managers don't reach out to upper management headquarters to get this store and floors professionally cleaned. There's filth all over the floors, dried up spills and dirtiness everywhere. We are fortunate to have this local store and it just seems neglected. I don't see the filthy floors and restrooms in other locations. Let's do better folks. One star for just having the store close to home. Please help keep this store clean, safe and open !! managers, shoppers and headquarters.

Jasmine H.

This store has horrible customer service! They never have enough employees at check out & there's always a huge line every time I come here! Manager Henry customer service sucks, he not even fir for a manager if you can respect that customers are waiting in a long line! I will not be come back to this Marshall's.

Clean fitting rooms are one of the pros at this particular Marshall's.
Vincent Artemio E.

PROS: Great deals and excellent merchandise especially if you have a smaller build (30-32 waist, small & medium shirt size). CONS: Long lines and the never ending temptation to buy too many items. The staff are attentive and my returns have been hassle free. Recommended but be patient with the lines which can be quite long particularly on evenings and weekends.

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9 years ago

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10 years ago

Thank you guys for finding my notebook!! I went in here Sunday and Leslie was able to help me. My notebook had sentimental value. Thank you.

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17 years ago

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16 years ago

Great Shoe Selections but, Rude Fitting Room Attendant!

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9 years ago

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12 years ago

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12 years ago

Came here for a job interview.They made me wait almost 3 hours.Disorganized mess,RUDE,not enough staff,don't come here for a job.

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Review Highlights - Marshalls

Patrick was amazing and was able to help me out out a difficult return.

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Walmart Supercenter

Walmart Supercenter

2.2
(856 reviews)
2.5 mi
$$

This Walmart is in a very large mall. The lot is huge, but it is always super busy and if you do…read morenot park further away and walk, then parking can be challenging. The other businesses in the mall are far from the Walmart and do not usually impact parking. We have shopped here and used the Vision center for a number of years. The people who work here are usually ok to nice. The people in the Vision center vary in knowledge and expertise, but are always super nice. If they cannot help you with something, then they will get a coworker who can to make sure your issue is resolved. Their prices for both the store and Vision center are good and usually cheaper than elsewhere for most products. We have not had a problem with any food products, clothing, or other items we purchased from here. Toilets are at the front like at most locations. There is also a McDonalds--never ate at this location, but there are usually at least a few people eating there on every visit. Overall, an ok place to shop. Would be a better experience if it was not so crowded and if some customers were not rude and/or weird. Try to come during off hours if possible because they are always busy.

Just an OK Walmart experience. Was there to pick up an online order. I asked a staff member in…read morethe parking lot where to go. He said, quote, "it's in the other building". Ok So we did a lap around the super store, loaded up the car and drove over to "The other building" Which is the Garden Center ????? I ask the staff member where's pick up? He said it's at the end of the other building we were just in. We drive over and ask another staffer where do we pick up? He said park in a numbered spot then check in on your phone Ok So I do, shortly thereafter he returns with our little package, which for whatever reason (which he couldn't explain why) Is the only item from a larger order that is suppose to be delivered to the house. There needs to be better signage and staff needs to be able to offer clear knowledgeable information pertaining to the store. I receive 2 "I dunno ‍ ‍ replies" to questions about products. On the upside, I did score on some outdoor patio furniture cushions on clearance in the outdoor center... so that made it worth the runaround.

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Walmart Supercenter
Mobile order pick up
Mobile order pick up
Walmart Supercenter

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TJ Maxx

TJ Maxx

3.1
(155 reviews)
6.2 mi
$$

We stopped here on the way home from the airport and were so disappointed. I've actually felt that…read morelately, TJ Maxx hasn't been hitting like it used to, especially not the LA area ones. I didn't find anything in the hair care section or any good books, which are usually my two go to's. I walked out only purchasing some chapstick which is crazy!

The customer service at this TJ Maxx is, unfortunately, really disappointing…read more This store is super convenient for me on my way home from work, but I'd honestly rather drive two cities away than deal with the experience here. Tonight was a perfect example of why. I watched a manager open a register, help one customer, and then close it--even as the line kept growing to about 15 people. That left just one associate handling a long line, while another cashier was tied up helping a group with a large purchase. Instead of jumping in to help during a busy moment, the manager was on her phone, then emptying trash behind the registers and adjusting carts--completely ignoring the line of waiting customers. The only bright spot was Carlos, who was working incredibly hard and treating customers with patience and professionalism despite the situation. He deserves recognition for how he handled things. It's frustrating because TJ Maxx has great products, but the lack of customer care at this location makes it not worth the stop.

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Kitchen
Kitchen
Winnie the Pooh
Winnie the Pooh
Downtown LA scent candle???

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Downtown LA scent candle???

Marshalls - deptstores - Updated July 2026

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