I purchased a purse from TenShoppe about three weeks ago. At the time of purchase, I briefly looked it over and assumed it was in good condition. I was in a rush and didn't think I needed to inspect the zipper closely, only to discover once I got home that the zipper was damaged and not fully intact. Due to personal circumstances and because I don't live near Montebello, I wasn't able to return to the store until three weeks later. I understand the store has a no-return policy, but I hoped they would make an exception since the purse was defective from the start. When I returned, I spoke with the manager. I brought the purse back in the same condition it was sold to me, with the original stuffing still inside, the original bag, and my digital receipt. I wasn't even asking for a refund, I simply asked if I could exchange it for the same purse or another one. I was told there was "nothing they could do" because it was beyond their 15-day window and that I should have called or returned sooner. What disappoints me most is that this situation could have been avoided if the purse had been inspected before it was put on the sales floor. Selling damaged merchandise shouldn't become the customer's responsibility simply because the defect wasn't immediately noticed. I understand stores have policies, but good customer service also involves using discretion when a product is defective. Instead of trying to help find a reasonable solution, I felt dismissed. My advice to anyone shopping here is to thoroughly inspect every item before leaving the store, especially purses, because if you discover a defect later, don't expect much flexibility or understanding. read more

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I'm not usually someone who writes reviews, and in fact, this is my first negative review. However, after reading similar experiences from other customers, it has become apparent that there may be employees--more specifically managers--at this location who treat customers in a disrespectful and unprofessional manner. This past Tuesday 5/26 at around 8:00 PM, I visited the store with my much younger sister to help her find a dress for her sports banquet. We were in a rush since the store was closing in about an hour. We entered a fitting room together without noticing the sign stating that only one person is allowed per dressing room. I had left my drink on the table nearby and was focused on helping my sister quickly find something appropriate for her event. While we were in the fitting room, someone aggressively knocked and banged on the door, demanding--not politely asking--that only one person could be in the fitting room. Startled, I immediately opened the door to see what was going on. The store manager had informed us that only one person was permitted and pointed to the signs but I had to see who was obnoxiously disrespectfully and chaotically approaching us. I explained that I genuinely had not been made aware of the policy and proceeded to say we have signs while pointing at the sign. I quietly left the fitting room area. When then I returned to retrieve my belongings, including my phone and purse from the dressing room, the manager again approached me and demanded that I stand behind the yellow line and clear the pathway. At that point, I calmly responded, "There's a way to say things. Or ask people for things." My concern was never the policy itself--it was the rude and confrontational manner in which it was being enforced. The manager then claimed with attitude that when knocking she said, "Sorry, only one person per fitting room." I respectfully told her that no apology had been made and that the interaction had come across as rude from the beginning. She repeated herself, and I again stated that there had been no apology. After that, we both walked away. I have been a Tenshoppe customer for years, long before this location opened, and have shopped at the Cerritos, Highland Park, and South Gate locations without ever experiencing anything remotely similar. Unfortunately, this was not even my first unpleasant interaction at the Montebello location. On a previous visit, I was also assisted by a different manager on shift in a manner that felt dismissive and unfriendly, though not to this extent. Customer service and communication skills matter. Policies can absolutely be enforced, but they should be communicated respectfully. I will say that the non-management employees I have encountered at this location have generally been pleasant and helpful. My concern is specifically with the management's approach to customer interactions, which could benefit from improved professionalism and stronger customer service training. What made the experience even more disappointing is that we likely would have continued shopping and made a purchase as I tend to at this location. Instead, because of how we were treated, we chose not to support this location. We left feeling unwelcome, disrespected, and uncomfortable. A negative interaction with management ultimately drove away what would have otherwise been a paying customer. read more

Bad Management & Customer Service! I bought a dress and came back the very next day to exchange it for a different size. The dress was completely untouched, still in perfect, original condition with everything intact & refused to let me exchange size. There was no indication anywhere in the store or on the receipt that the item was final sale, and the employee who helped me during the purchase never mentioned anything about a no exchange policy. It felt incredibly unfair and misleading. What made it worse was the manager Lauras response. She was no help at all and just kept repeating that she "couldn't do anything". It came across as unprofessional and dismissive, like there was no effort to actually resolve the situation or support a customer. Customer service was the worst I've ever experienced. Policies should be clearly communicated upfront, and staff especially management should be willing to handle issues with more care and accountability. I won't be shopping here again. read more

Tenshoppe - No where does it say final sale nor listed - Jewelry Near Me - Montebello, California

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Girl working there was rude and gave attitude when we asked for the fitting rooms. Sounded like we were an inconvenience.

I was at your store a couple of days ago. Just want to tell you first of all your workers that work there have no personality what so ever and don't greet you or say can I help you. After you purchase what you buy they don't even say thank you for your purchase. I spent over a $100 that day and will never go back and buy anything from uour store ever again. Not worth me walking in a store like that with workers that are rude. I don't even want to add one star. read more

manager is very rude and very unprofessional. workers do not acknowledge you at all and seem to be clueless. they need to hire better workers, this place is a joke read more

I went in a couple days ago and the girl at the register was very rude and unprofessional. Gave me weird looks and spoke to me with a rude tone of voice. When I asked for a fitting room she ignored me and went to go open the door and walked away without saying anything at all. Because of her I won't be returning to this location. My worst experience in any tenshoppe I've ever been to read more

Stopped by this little store for Black Friday today. Highly Overpriced Poor Quality clothing. Small Sale section is still overpriced. Very unreasonable. Not worth your top dollar. Over $30 for a basic top? Are you kidding me? ... Service was decent, just wanted to shop in peace but same girl with blonde hair kept walking around asking if I was still doing okay ... kind of annoying. Save your self time and money and go to forever 21 for same quality clothes for a more affordable price and more variety! read more