Had to get some blood tests for my food allergies. Checked in via their QR code and scanning my…read moredriver's license. Then waited for a few minutes; tracking board inside was great. Got called inside and the care quality was great; smooth and painless stick by the phlebotomist. Overall, a great process and experience for a necessary part of life.

I got to Quest this morning at 7:30 for a 7:40 appointment. I have blood work done every four…read moremonths, and during my last visit the technician took my prescriptions, scanned them in, and told me they now had them on file, so I wouldn't need to bring the physical paperwork again. When I got there today, they said they did not have my prescriptions on file. I explained what I had been told, and I had a copy at home and said go back and get it. At this point I was starving since I had to fast before the blood work. Instead of focusing on helping me and finding the scanned paperwork, the staff seemed more concerned with who had told me I didn't need the paperwork. That visit was four months ago, I don't remember the technician's name, and it's concerning that they don't have a record of who performed my last blood work. Unfortunately, Quest is one of the few options available when you need routine blood work. Going forward, I'll make sure to write down the technician's name and bring a physical copy of all prescriptions with me, even if I'm something else.

Christine was amazing! She went out of her way to help me figure out the tests I needed. She was…read moreprofessional, kind and provided a pain free draw.

Typically my doctor(s) have taken my blood at their offices when I am there for an appointment but…read morelike other doctors I've had, they sent me to QUEST DIAGNOSTICS to get my blood tests done.... IN THE PAST, I'd walk in to the office waiting room and go to the service window and sign in... the staff member would verify my doctor's order/request and tell me to sit until they call my name (a lesser wait if you have an appointment but it was not required). BUT ON THIS DAY, I entered the waiting room but then service window was missing.... it was literally gone and now there is only a couple of digital kiosks to sign in. I don't know the info for everything, I have a couple questions and I don't know if I signed in correctly. There is a glass door into the offices so we knock but no one came. AFTER 30 MINUTES my name is called... as I walk to the door, another gentleman that was clearly as frustrated as I was, asked the girl a question... she was rude and short with him. WHY ? ? ? There is no one to help and this guy in about 80 years old left to figure out the digital system. She could've helped but instead she just told him he signed in wrong and to do it again (no offer to assist). Another phlebotomist takes me to a room beyond the glass door and she asks for my doctors order (referral) and I told her it was sent from the doctor's office. She RUDELY told me it was not; so I called right in front of her and they said it was sent and even gave me the date and time. The staff member really did not care and said I need it from the doctor so I told her I will have them send it over right away... didn't matter because the Quest phlebotomist said regardless of when we get it, it will take at least 45 minutes to process. I understand the wait to process but the RUDENESS and HORRIBLE CUSTOMER SERVICE WAS INTOLERABLE so I left... and the waste of time of not being able to sign in with a staff member (could've told me they were missing my referral before wasting so much time) Per recommendation of one of my doctor's staff members, I ended up at LabCorp... they were night and day to Quest.

I went to Quest this morning for a blood draw, and once again, it was a very frustrating…read moreexperience. Before arriving, I drank about 2 liters of water to help with the process, but it made no difference. As soon as I was called in, I clearly explained to the technician that I consistently have difficulty with blood draws. I told her that my right arm does not produce blood and that my left arm is very difficult. In my last three visits, I was stuck at least three times each time, and they always had to call the most experienced staff member to complete the draw. I even mentioned that during my last visit, they had to recline me with my legs elevated and use a hot pack on my arm just to get it done. Based on that history, I respectfully asked if I could be assisted directly by the most experienced technician. Instead of listening, she became defensive and insisted she knew what she was doing. She proceeded anyway and, as expected, was unable to draw blood. She moved the needle around repeatedly and applied excessive pressure, causing unnecessary discomfort, and still did not succeed. When I reminded her that I had explained this beforehand, she blamed my veins, saying they are too small and "move." She then insisted on trying my right arm, which I had already clearly refused because it has never worked. I had to firmly repeat that I would not allow it. At that point, she became visibly irritated. Only after all of this did she finally bring in a more experienced staff member, who was able to draw my blood successfully. This is not an isolated incident. It has become a pattern at Quest, and I have already reported similar experiences in previous surveys. This situation is completely avoidable. My request is simple: please document in my profile that I am a difficult draw and should be handled by the most experienced technician available. This would prevent unnecessary pain, repeated needle sticks, and stressful interactions for both patients and staff. On top of all this, the same technician added my credit card to my profile and set it for automatic charges without my knowledge or consent. At no point did she ask for my permission or explain that she was doing this. This is completely unacceptable and a serious breach of trust.

Great clean painless considerate welcoming on time efficient caring appointments are great. What…read moreelse can I say. Go there for blood

Office is small, cramped and understaffed. They're going for the low rent to maximize profits. No…read morereceptionist and everything has a low-end, low-quality feel. We stood at the window with no response after 10 minutes. We saw people just walk out after waiting too long. The only thing that went smoothly is the tablet software at check-in. Nicely designed interface so kudos to the software dev team. Quest is definitely a higher quality and more professional option from beginning to end.

GO TO QUEST!! DO NOT COME HERE. the quality of care here is next to nothing. the staff at this…read morelocation does not acknowledge the patients at all in fact they AVOID SPEAKING TO PATIENTS, the waiting room only hold 6 people and when you have to wait outside in the lobby they do not care to text you or let you know it's your turn they will just SKIP YOU. There is absolutely ZERO attention to the patient or customer. You can tell they hate their lives and Job. The staff here is only there to collect a paycheck they have no intention or purpose in their lives. it's quite sad the LACK of service that's given at this location. you would imagine in this demographic with the geriatric population they would be more willing to help and assist or be pleasant.

I wanted to take a lab test asap and not have to wait and pay copay for Dr etc etc. I made an…read moreappointment for a Saturday morning and when I got there only 1 person was there, which I thought was great. The waiting area was good and very relaxing. The problem? The 1 lady standing there didn't have an appointment and ended up being crazy and wasting like 40 minutes going insane about getting a cholesterol test results that day. She kept making the front desk girl call the lab, call the courier, call her manager, just absolute insanity. Finally the crazy lady came to her senses and felt bad and told front desk girl to draw my blood. But the front desk girl should have done mine first on her own, then returned to the crazy lady. The blood draw was fine, the front desk girl was nice, and I got my results in a timely manner (I did not insist on getting my results on a Saturday ). I would have given 5 stars had it not been for that. They should have had another phlebotomist there and again, my appointment should have been handled first. I wouldn't have been as irritated had I just walked in with no appointment.

Very fast service and friendly staff. This is my second time going to this location for a specialty…read moretesting. Absolutely recommend to anyone.

I showed up to LabCorp after hours, not realizing they were already closed. I felt bad for the…read moretiming, but I asked if I could just ask a quick question--and to my surprise, the lady at the front kindly said yes. I was looking for an estimate on 17 different lab tests as I do not have insurance, and despite the office already being closed, she took the time to help me and provided the full estimate right then and there. She TYPED each 17 test code on the computer! I've honestly never experienced that level of service before. She was incredibly helpful, patient, and professional. I really wish I had gotten her name, because she absolutely deserves a raise and recognition for going above and beyond. Huge thanks to her and to LabCorp for having such amazing staff. These are the kind of workers that you want to keep forever

The staff is knowledgeable but the facility is old, dirty and dated…read more It really needs a total makeover for me to go there again. I never got the promised text after checking in outside either..

I was in desperate need of a hangover IV, and IV Concierge was able to come out the same day. Nurse…read moreKristen was absolutely fantastic, and now I feel incredible!

thank you for taking care of me always. The customer service is always so wonderful and kind. They…read morehave helped myself, my husband and my son. Kristen is the best!!

Even though I didn't have an appointment, they were able to take me in within 10 minutes (I know…read moreappointments are recommended, so I got really lucky). I was super nervous because I hate getting my blood drawn--I always feel like I'm going to pass out and I'm a total baby about it. But Wendy was incredibly kind, confident, and fast. She clearly knew exactly what she was doing, and it ended up being the easiest blood draw I've had in all 33 years of dealing with this. Also, everyone there had such great energy--it genuinely seemed like they enjoy what they do.

Ngoc is the best. She did a great job finding my vein (which it's really hard). She is very nice…read moreand kind also, which helps a lot if you are nervous about bloodwork. Thank you Ngoc.

Nicest doctors and nurses but literally rudest front staff imaginable over the phone. They couldn't…read morebother to be helpful, they act as if they do not care about patients and are obviously frustrated by questions. Often times they will not answer the phone or send you to voicemail despite being open. Maybe don't work in this field if you can't manage a phone call for a prescription update without being sarcastic, pointed, and nasty.

Horrible. Unpleasant staff, no follow-up on problematic test results that needed attention. It's…read morebeen over 3 weeks. Will never work with them. Moving to another PCP. Wish I could rate them a zero

First of all I want to say thanks to Lynne. After Boynton location canceled on me last minute,…read moreLynne (manager of diagnostic centers of America), helped to get me an appointment right away in Boca. This location is gorgeous in set up and is very clean. I had to get two ultra sounds done due to pain. I was able to get a cd right away. And my doctors got my results within 24-48 hours. Turned out nothing to be serious and it was just a cyst and fibroid. Glad I got it checked and tested by getting these tests done. The technician was excellent. She was gentle and good in communication. She told me exactly what she was doing etc. Side Note- They offer drinks if you need them after your tests. They have a variety of sodas, teas, hot chocolate and coffee. ~

What can you say about this place?! It serves a purpose to getting things with the body done. It's…read morehit or miss. Most of the time it's great. The staff here is amazing and great when they aren't to busy. I greatly appreciate them and when I come to this place no matter how bad I feel I try my best to show everyone here I see that they are greatly appreciated for doing this for me. Even though it doesn't flow like we might want for the most part the staff make sure you are taken care of and well informed of what's going on.