I have a love - hate relationship with quest. This was one of the better experiences. I thought this location closed so I was surprised when I went online to make the appointment and they had availability. I had an 8:10 appointment, got there on time, and was taken immediately. Debbie was fabulous. She drew the blood painlessly and fast. I was in and out in 10 minutes. Excellent service and the results were in the portal 48 hours later. Can't ask for anything better than that. read more

Christine was amazing! She went out of her way to help me figure out the tests I needed. She was professional, kind and provided a pain free draw. read more

Typically my doctor(s) have taken my blood at their offices when I am there for an appointment but like other doctors I've had, they sent me to QUEST DIAGNOSTICS to get my blood tests done.... IN THE PAST, I'd walk in to the office waiting room and go to the service window and sign in... the staff member would verify my doctor's order/request and tell me to sit until they call my name (a lesser wait if you have an appointment but it was not required). BUT ON THIS DAY, I entered the waiting room but then service window was missing.... it was literally gone and now there is only a couple of digital kiosks to sign in. I don't know the info for everything, I have a couple questions and I don't know if I signed in correctly. There is a glass door into the offices so we knock but no one came. AFTER 30 MINUTES my name is called... as I walk to the door, another gentleman that was clearly as frustrated as I was, asked the girl a question... she was rude and short with him. WHY ? ? ? There is no one to help and this guy in about 80 years old left to figure out the digital system. She could've helped but instead she just told him he signed in wrong and to do it again (no offer to assist). Another phlebotomist takes me to a room beyond the glass door and she asks for my doctors order (referral) and I told her it was sent from the doctor's office. She RUDELY told me it was not; so I called right in front of her and they said it was sent and even gave me the date and time. The staff member really did not care and said I need it from the doctor so I told her I will have them send it over right away... didn't matter because the Quest phlebotomist said regardless of when we get it, it will take at least 45 minutes to process. I understand the wait to process but the RUDENESS and HORRIBLE CUSTOMER SERVICE WAS INTOLERABLE so I left... and the waste of time of not being able to sign in with a staff member (could've told me they were missing my referral before wasting so much time) Per recommendation of one of my doctor's staff members, I ended up at LabCorp... they were night and day to Quest. read more

Seems like the reviews are pretty old on here so here's a new one. This place was great. Had an appointment elsewhere and their computer has been down for three weeks, so I was told. I transferred my appointment to here and what a night and day experience. Early morning appointments (so appreciated when fasting) are easily available a week out (not 3-4 weeks)... The facility was easy to find and there's signage throughout the building so there's no confusion. You can use the kiosk or check in through the link they send you via text. I arrived ten minutes early like they ask and I was in, out, done, and back in my car prior to my appointment time. My only regret is I only wish I'd asked the name of the woman who drew my blood because she was one of the nicest, happiest people I've ever seen at 7:30am. I've already recommended this location to my parents who are senior citizens. Highly recommend. Clean, fast, caring staff, easy check in. I need to recheck everything in 3 months and this is where I'll go. read more

My appointment was super quick and easy. Erika was amazing, professional and organized. She took my blood test so quickly and painlessly. Absolutely would pick this location again in the future (better experience than other locations) read more

The phlebotomists at this location does not know how to properly give a good customer care to the patients. This location has the worst and most rude staff you can find at Quest. I have been at this location like 3 times and it has always been the same . read more

I know the reviews aren't great but I wanted to leave a 5 star review. Had my physical and needed blood work done. I came in as a walk-in since my schedule is all over the place. They were able to fit me into their busy schedule. The phlebotomist who attended to me was very professional and did a great job. I didn't even feel the needle going in. Definitely recommend to all who need blood work in the area. Another plus is the location is very very clean. All the rooms are clean including the waiting room. read more

I have been coming to this 18th ST location for many years. Today is my last. Had an appointment at 9:40 and arrived at 9:25. Signed in on my phone and waited. At 10:10 I spoke up and told the phlebotomist at the door, my appointment time. She came back and asked if I signed in, yes I had and showed her my hard copy appointment. They had no record of my appointment and I would have to sign in again as a no appointment patient. Thank you but no way was I going to wait all day. I turned around and left, By the way, the phlebotomist was the same one I had the last time, who ever so skillfully gave me a hematoma that wrapped around my arm and took three weeks to heal. I called Quest scheduling. They had a 12:40 appointment not far away which was scheduled for me. Hopefully this will go smoothly. read more

Writing this on behalf of my wife who had a 7;45 appointment for routine blood work ordered by her physician. Thought would be at work by 9. Arrived ahead and was told to wait in car and would be texted when ready. Waited until 9:30 and left. Look, you expect to wait when you have an appointment with a doctor or blood work, but this is unacceptable. Add insult to injury, she fasted for nothing. To make matters worse she was tested for Covid19 10 days ago at the Quest tent set up at Home Depot. Still waiting for results. I went to the FAU site two days after her and already have my results. read more

My husband and I made our appointments for fasted bloodwork about 3 weeks ago. This is our first time at the Quest on 18th Street. The office was sunny, bright and clean. Turns out, they didn't have the "directions" from our primary care physician. UGH! This was totally my mistake - I never told our a doctor we set up our appts. The team allowed me to call my doctors office and wait while they sent everything over. The nurses were kind, friendly, professional and accommodating. We only go once a year but we'll definitely be back to this location! Highly recommend. read more

If you don't have an appointment just do NOT go! Although appointments were booked for the next 3 weeks both the phone message and the website encouraged you to walk in but that "appointments will have priority." I walked in at 7:02 am and checked in at the kiosk. My name came up on the screen showing "5 minutes". Moments later I heard a shrill "Ma'am! Ma'am! Do you have an appointment?" One of the buttons on the kiosk asks that question - so she knew I did not. I said "no... one wasn't available for a month." (I just needed routine blood work.) Short story... they claim they no longer take anyone without an appointment - I tried to explain what "priority" meant and said I would gladly wait my turn... but no one else was there... At this point the two technicians come out of the back and it is 7:15 and I have 3 people arguing with me about their policy while with the same breath they COULD HAVE smiled and accommodated me. As I am leaving a man walks in and she bellows "Sir! Sir! Do you have an appointment?" He did, but not until 7:30. They STILL would have had plenty of time to help me if they had been inclined to do so. Suffice it to say I know how long a blood draw takes and I could have been in and out of their in 10 minutes but instead started my day in an unproductive and confrontational manner while these three female employees who appeared to be interpreting "company policy" as a way NOT service a client or to NOT actually work and get the bonus of dishing out some verbal abuse on an unsuspecting person who got up at 6:30 to be there early and hadn't even had a cup of coffee yet! If this is Quest's policy then they have lost my business (this location has for certain). I will be so glad when the Covid testing locations continue to cut back more and more and facilities like these can get proper employees with good attitudes who want to work and serve their customers. read more

This location has plenty of parking shared with the other plaza businesses; elevator building, everything clearly marked. They took me in a few minutes before my appointment, and my med tech was efficient, friendly, and 100% knew what she was doing... I'm not kidding, I literally did not know she had put in a needle. She was done before I finished reading the obligatory posters. Top notch. read more

Waste of time, find another group! Do not recommend! Every time they tell us that the doctor's orders have not come in because of their bad system. Compromised samples due to disregard for patient needs! read more

WORST treatment! On 2 separate occasions the staff at the 18th street location was impolite, unhelpful and claimed "I'm doing this as a courtesy" when my young child passed out from giving 7 vials of blood. When I asked for a cup of water for him and perhaps some ice; I was told "we don't have any", yet another staff member came with both! We left without completing all the bloodwork as my son was so upset from her pressing down on his vein with the needle inserted that he passed out cold. Second visit was only to drop off a specimen and when I asked for confirmation that the doctor sent all the tests (as there were tests added to the original RX) I was told in a dismissive tone "it's what is here". I asked again for help getting the proper test in the system and she said "no". It is SICK that staff members in an industry that is to provide "care" for others would be so unhelpful and uncaring. It's scary enough when one's child is sick only to have it compounded by nasty people that we need in order to get answers and test results. Needless to say, I won't be going there ever again and don't recommend anyone to go there either! read more

I chose to drive to this location after my poor experience at the 441 location. I'm so glad I did! The extra drive was well worth it. I had an 8:30 apptmt. Checked in via text & waited in car. I was called to come in after just a couple minutes. I was in and out in under 10 minutes. I wish I would've asked the nurses name bc she was great! Hardly felt the needle go in and had a quick friendly chat. Makes all the difference. Super efficient! FYI: Quest is on the 3rd floor of the building. TIP: I don't know how they're handing walk-ins at this location so I would definitely advise to find out first because the website doesn't reflect if they are not. That is a major programming flaw and should be addressed. read more

Made an appointment for a specialized blood test made it far enough in advance that had all my contact information they knew which test I was taking waited till I got there after rearranging my whole day to tell me that they're unable to do the test that I have to reschedule no apologies no nothing. You could say I was and still am a little ticked off at quest for wasting my time read more

Horrible trying to schedule appt. the line hangs up, so decided to walk into clinic after listening to recording and yes they said they take walk in. When I go to 1815 West Hillsboro the nurse in waiting room said no walk in and I said my dr faxed over prescription and she rudely said I would have to wait to see if they got it. I told her they didn't update their phone announcements she didn't care. So just saying go somewhere else for a better facility. RUDE unprofessional and total ghetto office. I wonder if your blood is being sold instead of tested. Gross read more

This place is trash. Appointments are not valid. You make an appointment to wait for at least an hour! read more

This place is G H E T T O. The tech is chewing gum and popping it as I type this. She's rude, has zero compassion, and is making jokes with other office staff members. Don't come here. It's hard to find and this office is horrible. read more

The employees that work here are completely rude and unprofessional. Their automated system kiosks lets walk-ins check in, and their phone system does NOT state that walk ins are not accepted, but rather that appointments are suggested. Its disheartening that you can sit in the back laughing and carrying on until your next appt arrives but can't kindly tell walk-ins the situation or geez I don't know take one of them and not be lazy?! I never understood why people that lack such compassion or even just general manners are in healthcare it is very sad read more

So I walked in the door at this location because my appointment in Deerfield Beach was cancelled by Quest. They as me if I have an appointment and tell me I can't get my blood work done without one. I quickly explain that my appointment was cancelled by Quest and she tells me they will do it then. I'm not told good morning as I walk in the door. I'm not asked how I'm doing either. I'm then told that I must have a mask to be treated. I had done my laundry that morning and mistakenly forgot my clean masks at my mom. I then inform the woman I will be back in an hour. As I'm waiting at the elevator the same woman comes out to the hallway and hands me a mask. Then I sit down. After 20 min it yes they call me to the window. She tells me I need paperwork. I tell her, "If you like, I will call my doctors office and get it." She then says, "If I like? You MUST have it!" I call and get it sent by my doctors office. The woman who sent it tell me it's going through while I'm on the phone with her. Ten minutes later, I approach the window and tell her it's been sent. She responds, "No it hasn't!" 15 minutes later I'm sitting here typing this review and I haven't been notified if they have it yet. I hear absolutely nothing. As far as the women who work here I would say it's a terrible situation! They negativity they put out is alarming! I literally feel like I'm in the Ghetto and the women who work here act like they are doing customers a favor for coming! They aren't friendly or accommodating in any way! How does this company even operate? I've now been here an hour and I'm still waiting. To be continued..... So she finally acknowledges that they have my paperwork and brings me into the office. I give her my insurance card per her request. Now she's telling me I have to pay a collection account fee of $14 in order for her to do my bloodwork! I told her, I'm out of here and she then tells me don't come back! Literally every single time I have come to Quest Diagnostics I'm an treated like crap! I'm Done! You've completely lost my business for good!!! P.S. I can't give zero stars? read more

Worst customer service I've ever seen. Horrible front desk. Made an appointment, received the texts, even took a COVID-19 screening question prior to the appointment as it asked. BUT- the system malfunctioned never giving me a confirmation code. Despite showing her the email and texts, she said no appointment since no confirmation code and kicked me out. There was NOT A SINGLE OTHER PERSON there. I was the only one. This is a medical field- hire people who actually care to work. read more

I went from the Pompano location on Federal where they were very unfriendly, telling me there was a two hour wait without an appointment, with two people in the waiting room, to the Boca location. Sherri was so wonderful!! Friendly, calm and so professional, no pain!! Go to the Boca location!!! read more

Very rude staff. Got there on time for my appointment signed in and went back to my car to get something, after sitting in the waiting room for 20 minutes the phlebotomists tells me she's not going to take me anymore because "I'm late". She refused to give me an explanation or to give me her name. Racism? Maybe. Tried calling the supervisor and got no answer. Clearly this facility doesn't give a crap about their patients read more

The waiting room was completely empty and they did not accept a walk in patient at location: 6853 SW 18th St Boca Raton, FL, 33433 read more

I went to have blood drawn this morning. I'm usually very nervous but this experience was wonderful. Robbie was fantastic. She has a beautiful personality and put me right at ease. She is a person who really cares about her patients. We had a wonderful conversation and I felt better for having met her. Thank you, Robbie! read more

BEWARE!!! Was handed a paper to sign that said my signature confirmed that I was witnessing label with my name being attached to blood vial PRIOR to having blood drawn . I said why am I being handed this paper first? She then wrestled the paper and pulled it out of my hand, ran to the unmanned desk ( I followed her ) and proceeded to shove the paper in the shredder. Wow! I suspect there is a reason they have you sign this. I walked to another doorway and complained to another tech who was with a patient. I then left the office called the corporate number and made a formal complaint. This happened a year ago but I'm still upset about it so I came back here to leave review. Perhaps I should have called the board of health as well. Possibly the news station. Something shady going on there. read more

Best experience I've had in a quest! Checked in in my car, got the alert I could go inside so I went in and waited for my name to be called. Got there a little early so I waited until about 5 minutes before my appt time and headed on in. April did an AMAZING job. She input my info quick and she was SO FAST drawing my blood. Fastest experience I've ever had and the most painless. She was very nice and made light conversation to help distract me from the needle. I hope I can request her in the future :) thanks again! read more

Was there this morning to get lab work done. I was told with a very demeaning, and nasty attitude that Under no circumstances will they take a walk in. A large woman came into the waiting area and literally yelled for people to leave now! I'm appalled that anyone in the healthcare industry could behave in this manner. Disgusting!! read more

It was clean & I waited even with an appointed for awhile! But the people that work there are rude! The person that draws blood is NOT GENTLE so brace yourself! Even if you have GOOD insurance they charge you! Hit your credit card or debit card for a co pay I didn't have to pay! Never paid before, my ins paid everything! I called to tell them to release the money they said it's STORED not charged but it is on hold from my account! read more

AWFUL customer service - it truly makes me wonder if Quest Diagnostics even interviews their employees, or if they just decide "good enough on paper". This location is very convenient for me, which kept me going back, but today was my last time - in the future I will drive past this location to a different location. Rudeness and attitude levels HIGH, compassion and customer service NONEXISTENT. read more

Went to this Quest after horrible experience at the Quest on State Rt 7 last week. The people here at 18Th Street were wonderful- helpful and extremely pleasant. My technician answered all my questions and was everything I wanted. read more

I would never go back to this place. Not only did I have to go back again the next day because the technician missed part of my blood work but it literally brook my heart to see how these un professional workers treated people there. There was a person that was there because he had kidney disease and needed blood work done right away and was refused because he didn't have an appointment and was given such a hard time. It was mind boggling because there was no one there but just us and they refused to take him. Also as I was waiting an elderly couple came in signed in and they were also asked if they had an appointment which they said they did. Well the technician said to them that they did not and was refusing to take them. I just don't know how quest is running this place. It's not fun getting your blood drawn at least not for me. But seeing these nasty technician's treat people like this is really upsetting. read more

Disgusting service!! Front desk laddies are very rude ! Will never come back. Don't come to work if you don't like your job

Writing this review for my wife who is one of the nicest people you will ever meet... this office had the rudest people... racist? Long waits... they told her to leave even though she had an appointment and confirmation to "enter"...nasty to multiple customers... bathroom was disgusting urine splatter on floor... and they expect clean urine sample... no screening questions about covid... "I'm the lead technician here and I'm in charge"... nasty group... read more

I've been to many quest labs and this one is ridiculous. The people are rude, and wait times are atrocious. You wait in 2 rooms. So the time is double. I will never come here again. read more

Thank you Hava M. For the most wonderful experience at quest! I was so nervous having bloodwork done but she made it a quick and easy process! I can't thank her enough! I definitely recommend this question, amazing staff and clean office! read more

This place was horrible. Walked in at 2:15 and signed in for my six year old to get bloodwork. Waited an hour then was told they were going home and not seeing anyone else. I had to beg them to see him. They were extremely rude and horrible, the worst kind of people are employed there. Disgusting people. read more

I've been to this particular Quest Diagnostics center several times to have blood work done, etc. It is a little hard to find if you have never been before (and parking is scarce during the day); note that they are located on the second floor of one of the buildings on the east side of this business complex. The waiting room is small but tidy. When you arrive, sign in at the front window, take a seat and wait for the staff to call your name. I don't believe you need to make an appointment in advance, but it certainly wouldn't hurt to do so. Once you are called, you will proceed through a door into the main office and check in with someone at one of the windows. There's another small waiting room here where you have to wait until you're called back to one of the testing rooms. This area is bright and clean, which is nice. Getting ordinary blood work done here hasn't taken me any longer than 10 minutes or so, and the phlebotomists are very friendly and efficient. Typically you can simply leave right after the procedure is finished. Overall, I would not have a problem recommending this center if you need any type of diagnostic testing performed. read more

Was charged $640 for my labs because they didn't run my insurance correctly. Called to get the issue resolved and was hung up on when the employee realized he had actual work to do now. Find a different location. read more