Nicest doctors and nurses but literally rudest front staff imaginable over the phone. They couldn't bother to be helpful, they act as if they do not care about patients and are obviously frustrated by questions. Often times they will not answer the phone or send you to voicemail despite being open. Maybe don't work in this field if you can't manage a phone call for a prescription update without being sarcastic, pointed, and nasty. read more

Horrible. Unpleasant staff, no follow-up on problematic test results that needed attention. It's been over 3 weeks. Will never work with them. Moving to another PCP. Wish I could rate them a zero read more

Glades Medical is extremely responsive and very easy to work with. Appointments are readily available, especially for urgent situations. Unlike many doctors who make you wait, or refer you to urgent care. Donna is an amazing Nurse Practitioner and responded most recently when I had Covid. We had a virtual visit within 30 minutes and prescriptions within one hour. I can't say enough about how this group has been there for me. read more

I am a patient of Dr Diamond who is kind, understanding and great doctor. Been going to him many years and was a bit concerned when he switched to Glades Medical Group a few years ago. As things tuned out, I like this office and group even more than his prior ones. One really nice aspect is that you can have bloodwork done right in the office as well as certain scans. Saves a lot of time. During Covid this office has maintained strict standards to protect patients and staff. Highly recommend. read more

I recently lost my doctor that I have been seeing for over 20 years. I had to get a new primary medical doctor for my plan. I was referred to Dr. Paul Diamond. I must say it was such a wonderful experience. I was extremely pleased on the quality of service that Dr. Diamond provided to me. Dr. Diamond looked at all my records from my former Doctor and went through all my medications that I am on. He is extremely thorough and spent a great deal of time with me. The office staff was extremely pleasant and caring towards me as a patient. Looking forward for going back to Dr. Diamond for my next visit. I recommend Dr. Paul Diamond highly. read more

Just be patient but everything about Glades Mecical is very good. Staff is excellent. They really go out of there way to try hard. Been seeing Dr Plaxe for manyyyyyyy years. read more

Dr. English and the entire staff at Glades Medical Group are beyond amazing. When you have an appointment, they will spend the whole scheduled period with you if need be; I know when I come in to see Dr. English she is ready to review the reasons for my coming in. I never feel rushed, and she always asks if I have any other questions. She's awesome. Cannot forget the wonderful Lab staff. Have bad veins for blood draw, and they can draw my blood every time no problem. So happy to find such a great primary care office. read more

Stay Away for your own good! Rude staff, bottom of the barrel. I am a heart attack patient with 6 stents. 2 x I was without blood pressure meds for more than a week because June would not respond to the insurance company . June, the person responsible screamed at me, mocked me and flat out said she doesn't care. The first time she finally answered the phone on a Thursday when I asked her why when I called Monday did it take all the way to Thursday to call me back she said sarcastically "I know we are inefficient." The office manager, never returns calls and will get in your face if you don't agree with her. Save yourself!!!!!!! Don't go here, seriously. If any business was run this poorly you would not go here. read more

I have never had such a difficult time to get my blood work results. I keep calling for my results and I keep getting the run around. They just want another copay. I was told "well you have an about may 16"....Yes, a month away, so can I get my results so I can take care of any issues! Not only was Dr. Plaxe rude! She had no bedside manners. She was condescending when I said I didn't get the vaccine. She made a rude sarcastic joke to the college intern and I was really insulted! Not what a college student needs to learn! I would not recommend this place to anyone. I have called numerous times and find that the receptionist is rude, which doesn't surprise me after visiting with Dr. Plaxe. Do not go there! read more

Doctors are great here! Staff is nice. Be a little patient. Labs are also on site. No issues at all. read more

Aweful! Worst practice in Boca. Non existent customer service or patient care. First doctor had to google symptoms in order to diagnose. Nurse practitioner prescribed medication that was not needed, only for the other doctor to cancel it two days later. To get your recurrent prescription called in you do have to spin in a circle three times and bark like a dog before it happens. read more

The office is chaotic, inefficient, and dirty. Dr. Plaxe can't take a minute to look you in the eye or any show genuine interest. All her questions came at me while staring only at her monitor. I had a follow up appt for thyroid UT results, appt was at 11:15, taken back an hour later, Dr. Plaxe walks in at 12:30, says 2 sentences spends 15 seconds on my results and charges my insurance $116. She literally said you have this and that and we don't biopsy until it's so big so we'll recheck in one year. Interesting that their sign says "results are not reviewed by phone to provide safe and appropriate medical care." 15 seconds of "care" means exposing me for over an hour for an essential negative test that could have been reviewed by phone or over zoom. No office personnel informed me she was running behind or offered to have me wait in my car. When I call about the bill, Bee can't do anything but instruct me to speak to the office manager Elizabeth Everette by calling back later. So when I do call back, she's unavailable so I leave a message and 4 days later still no response. When I call again today, I'm told she's out and I can leave another message. Someone needs to address this. And I thank you Dr. Plaxe and your team for offering me the comparative. I'm grateful to experience the next level with another office. read more

I highly recommend Glades Medical Group. I drive over 20 miles to see May Rosenzweig, ARNP. She is very patient and takes the time to listen to you, provides a full examination and is very attentive to her patients. The front office staff is very friendly and extremely polite, every time I go in for an appointment I am treated like I am family! The Office Manager is very helpful, and at times goes above and beyond to help her patients-which is unheard of these days at a doctor's office. It is also very convenient that they have a lab on site, so no running to another facility to have lab work done. I have found that the wait times are minimal, but yes while you may have to wait at times-who doesn't in a doctor's office these days??? Huge thank you to the entire office staff!! read more

My doctors office was closed during the pandemic, and I found Glades Medical! they were open the WHOLE time. I saw Dr. Diamond and he was amazing! everyone was super sweet. They have a lab on site so my blood work was done there versus having to wait 7 hours at a LabCorp (which if anyone reads this- you know EXACTLY what i'm talking about) Besides the friendly faces throughout my whole visit, the doctor was extremely attentive even though it was my first time! Usually when I go to a healthcare professional for the first time they basically cross off a check list and leave. After a 30 minute wait outside and another 30 minute wait in the examination room LOL. Which leads me into another highlight- the service was quick and efficient. LOVED THAT. All in all, this office treated me like I am a regular of theirs for years and gave me pretty spectacular service. Going to a clinic for your health care needs is extremely personal and you have to find a place that fits your needs. If you're looking for a place you can count on, feel comfortable and receive white glove service, I'd definitely check Glades Medical out. There's dozens of clinics i've been to, so if one stands out to me, I have to give it credit. read more

Office manager is extremely rude and disrespectful. They always have kept me waiting in excess of 45 minutes from my appointment time and erroneously send me bills with no explanation nor am I able to get an explanation when I call they just put me on hold and then hang up. read more

Dr Plaxe is an excellent physician along with the nursing staff. Both are concerned about quality follow up. I had gone out of town for the summer and the staff made sure that I appropriately completed my follow-up visits with the specialist. I received both a phone call and notice in the mail. Dr. Plaxe is excellent with proactive care and follow-up. The nurse that works with DrPlaxe should be recognized as well. Thank you to both read more

I was in search of a new Primary Care Physician and initially went to this office due to awesome reviews on Zocdoc and it is super close to my work. They have 5/5 stars and only positive review on various websites. And boy, am I glad I went here! They are located right off of FAU BLVD in Boca Raton. The outside of the building only says Glades Medical Group. I had a hard time finding it at first :) Upon entering, there is hot coffee waiting, and other refreshments. A large waiting room and friendly people at the front desk. Everything is so clean and smells great for a doctors office. I have been here a few times now, with an appointment, and never had to wait more than 10 minutes. The nurses are also very friendly. They take me back and prep me for the doctor. I have been seeing Dr. Taubman and he is personable, down to earth and thorough. Makes me feel comfortable and really considers all angles of diagnosing. It's convenient, just take Spanish River Blvd to FAU Blvd and is on the left side of the road. So if your in the area and looking for a new PCP, check this group out! Stay healthy out there! read more

Amazing primary care office filled with caring and compassionate health care workers! Each and every experience here is pleasant and I always look forward to seeing the smiling and friendly faces when I walk in! Such good care provided also, management is excellent and always helpful! Thank you for everything!! read more

Excellent practice can get most tests right there so you don't have to go running all over. Dr Plaxe is terrific doctor and very thorough . Sure sometimes you have to wait but the same ppl who complain are the ones who come in for 1 problem then want to discuss many problems taking up more time than was anticipated . Bring your laptop and work if you wait. It's hard to find good drs in Florida but I was fortunate to find Dr Janice . read more

Glades Medical is fantastic! As soon as I got their the staff was quick to get me in to see my doctor. My doctor took the time to listen to what I had to say and we made a plan together so I can get better soon. Highly recommend, Dr. Hevert is amazing!!! read more

Horrible, horrible, recent experience. I thought I had found my primary physician. The physician I selected for my husband has been outstanding. However, the service that I'm receiving from the one I selected has been less than stellar. Well, let me say that each time I've called to reach her nurse, no success. I've called several times to speak with the office manager, no success. So today I've made an appointment with my husband's doctor. Hopefully, he will come through for me. I will keep you posted. I feel like I'm being treated as if I am poor, neglectful of my health, without any health insurance and have outstanding unpaid invoices. I feel violated and mistreated especially given the fact that I don't fall into either of those categories. read more

Came to the group to address a medical concern and 5 hours later I left after excessive testing which would've been okay if they led to an answer to my concern. After testing came back, no issues were found, according to the provider, and yet I ended up in the ER where they were able to diagnose me in less than a day and treat me accordingly. Would not recommend it unless you wish to come out with a high bill from excessive testing and no empathy towards the financial strain they cause. read more

Excellent Dr Plaxe took time to listen to me. I wanted a female doctor. Gave me all the time I needed. No rush job . Very patient and kind. I had to wait a little but so worth it. She followed up with me. I have recommended her to many of my friends and everyone has thanked me. Thank you Dr Plaxe for bring so great! read more

Isn't it funny that if you don't show up they charge you anyway but when they're an hour late they do nothing. After today I will not be coming back. This is so unprofessional if I hadn't went up and complained I would still be sitting in the waiting room. My appointment was at 3:45pm I get here 10 minutes early like instructed 30 minutes later I'm still sitting in waiting room. Then Dr Plaxe is running so far behind I have to get my results from a nurse practitioner. Here it is 4:37pm and I'm still waiting. DO NOT COME HERE you will die before they get to you. You have high blood pressure REALLY I wonder why. read more

DR. Montalvan get's 5 stars! I'm 56 years old and he's the best doctor I've ever had. I've been going to him for a few years now and he speaks to me more like a friend than a patient that is just another number. He'll take his time with you and you'll never feel rushed. I recall seeing that he won "most compassionate doctor" at some point in his career I can easily see why. Great doctor! read more

If I could rate less I would. The nurse said the doctor is "very through" and couldn't be more wrong! They have no regard for customer service, including rude tones over the phone and excessive hold times. It took over a week just to get a referral because the lady who does them was out of the office 2 out of the 5 days they are open. Ridiculous. No one in that office communicates with their co-workers. STAY AWAY from this office at all costs. I will never be returning again. I would save your time and go to MDNow or any other office besides this one. read more

I tried to set up an appointment for a physical, as a new patient. The appointment scheduler/receptionist was so curt with me I decided not to even bother and look elsewhere. I should have Yelped them before. And, when I finally did, lo and behold 3 stars. Better get your act together Glades Medical Group. Clearly you need a nicer receptionist on staff. Also, I am reminded that culture flows from the top. read more

My mother was a patient at Glades Medical Group for over 30 years. My experience with their doctors and staff dates to the last few week of my mother's life. She died of Corona-virus in May. The staff has never failed to disappoint both with attitude issues (telling me to show up to get her records and then telling me they can't supply them, and not allowing me to speak to her doctor.) When the doctor (Montalvan) called me to discuss my mother's condition in the hospital, he said she was dying of kidney failure which was totally wrong because she was in the Covid ICU and the hospitalist said her kidney function was not an issue. My mother had a long-standing medical condition for which Dr. Hevert must feel guilty because he also refused to communicate about my mother's condition. I went in to the office to get her records more than a week after her death and nobody knew she died of Covid. I guess that's a reflection of how well Dr. Montalvan keeps track of his hospitalized patients. I think I've said enough - this does not paint a pretty picture of their practice. read more

Find another office. Undeserving of even a one star rating, but certainly worth a review if it saves anyone else from experiencing the dysfunction and rudeness that is the Glades Medical Group. Their office staff is the most unprofessional, inconsiderate and discourteous team I have yet to encounter. They constantly run grossly over schedule, fail to tell their patients of said schedule delay and all while patients sit in the waiting room for 45-60 mins (only telling the waiting room when asked that they have yet another hour to wait). The appointments themselves are very unconventional and quite frankly, too casual, creating a very uncomfortable environment. They claim they are extremely 'thorough' but all they do is ask all of the standard questions out loud vs you filling out the forms in the waiting room - you're right, groundbreaking work. They also make you come BACK for another appt to review your bloodwork results (even if all is ok) which is clearly a ploy to get more money as I have NEVER had a doctors office require this subsequent appt. When the doctor actually does show up, it's a 7min appt where she repeats that no doctors office runs on time, not their problem if I don't bank of them being 45 mins late etc. Highly recommend you find another office/doctor. Disturbing operation. read more

The doctor herself is okay but the receptionist are awful. They were laughing about me while I was on the phone and were very rude. They were treating me like I didn't know anything. I wont go here again. read more

HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE. If I could give it less stars, I would. These people are greedy -- anything to get you back in for that $30 co-payment. They will hold your lab results hostage, to get you back in and charge you again. Even for SIMPLE tests. I had 4 visits in the span of 4 weeks and each time, you pay the copay even though you were just there. I had to pay $30 to ask the Dr. to test me for Lyme's Disease. 3 days later they tell me I have to come in to get the results (another $30 co-pay). I called the nurse and asked her please if it is negative to just tell me on the phone, so I don't waste gas, a morning off work and another ($30 co-pay). She leads me to believe it is positive. I get there, sign in, they forget to tell the DR. I'm there, leaving me sitting for an HOUR. When I finally see Dr. - everything normal. He spends 4 1/2 seconds with me. TERRIBLE, TERRIBLE, TERRIBLE. They brought some business manager in who is INCREDIBLY UNPROFESSIONAL. Loudly announcing to anyone who can hear that they need me to come in for the results because that is the care you need.. ?? He spent 4 seconds with me!!!! Then she heckles me as I head out the door telling me to, "just be angry, go ahead be angry, that is the way you want to be - go be angry"... Lady are you 4 years old? That is how you run an office? Do yourself a big favor and DO NOT GET BLOOD DRAWN there. They do not know what they are doing. She dug around one arm so badly and couldn't find the vein that I LITERALLY left and returned the next morning. Then they cover the puncture with this masking tape that ripped the skin off my arm when I couldn't remove it. HACKS!!!!! GREEDY HACKS! read more

STAY AWAY! Horrible medical practice - and to think Glades charges 1800.00 a year for 'VIP' service. My Mom, who is close to ninety, spent the most damaging & neglectful 6 months of her medical life among these so-called doctors, who neglected her when she needed help to delay the onset of dementia (thank you, Dr. Plaxe!) but also released a very sick man (also another patient) to her home, causing her to be overwhelmed enough to experience 4 falls in three life-changing months. The doctor who did this was Steven Sherman MD. Even Mom - who hates to complain - finally saw the light and fired David Hevert MD, the head of Glades, who never called me back ( so that I could discuss Mom's cognitive problems) until he heard from one of his nurses that Mom was not coming back. Hevert called her 3 times in one day to try to talk Mom into returning ..... but Mom held fast. Then, about 5 months later - despite the fact that Mom told Hevert she was not coming back, Glades sent her a bill anyway, betting on the possibility that Mom would be confused enough to pay it. GOOD BYE, GLADES! Don't let the door hit you on the way out. Oh - Dr. Montavan is way better than the other doctors that make up Glades. He should LEAVE AND NEVER LOOK BACK! read more

I had the pleasure of joining this practice and I have to say that I encounter nothing but kindness starting with the first phone call. Very pleasant office staff. read more

Don't waste your time! The worst run medical office I have ever experienced. Excessive (10+ minutes) hold times, two and a half hours wait to spend 10 minutes with a doctor. Non-responsive office manager. The rudest person ever in charge of their medical records. read more

I can highly recommend all of the staff, all of the doctors and anyone involved with the Glades Medical Group. Dr Plaxe has taken excellent care of me for at at least 3 years now but I have seen the other doctors also and they are all caring and dedicated physicians. Glades Medical Group really is a one-stop operation which is a time saver for those of us who work. They have a laboratory that is excellent on the premises and two dedicated and caring phlebotomists who took my blood with minimal pain and processed my paperwork efficiently. The Doctor was able to review my laboratory work in a timely way that was appropriate to my care. The management staff is excellent and has helped me on numerous occasions to expedite my concerns. Receptionists and telephone staff are kind and quick to handle all of my questions. You will be happy and healthy if you choose Glades Medical Group read more

This is the worst medical clinic I have ever been to. The nurse took my vitals and wrote them wrong. Normally 60 t0 65 BPM she wrote 84 BPM. Staff are lazy and don't want to do there jobs. The Nurse Supervisor Elizabeth Hubert liked to bully patients and thinks she knows it all. Tanya the records personnel lazy and makes you wait over 30days to provide your medical records. Robert send me my lab test via e-mail and then refuse to send a subsequent test via e-mail. I call and they place me on hold and some other person takes the phone call and has no idea why I was transfer to them. This is the worst place I have dealt with and I dealt with the VA. In comparison to the VA from 1 to 10 which I give VA a 2 and Glades Medical Group is 10 number minus 10. The staff in Glades Medical Group have no understanding of the word Customer service. This office is a disaster. read more

Do not use this practice. They try to sell you botox and juice plus when you're in excellent health. How can a doctor ethically do this? In the waiting room where you wait for over an hour for a scheduled appointment espresso is available but not water. This is not a good option for high blood pressure or heart patients. Do not use this medical group. read more

I wish I had seen the previous Yelp review before I chose to go to this practice. I found the doctor who I saw on ZocDoc, and she had excellent reviews there. However, my experience was terrible. I made an appointment early one morning for 11am via ZocDoc, only to receive a call at 10:15am asking me if I could come that afternoon instead. Since I had already moved a meeting to go that morning, I said no as I was really not feeling well and wanted to keep my 11am appointment. The person on the phone said OK, but then I ended up waiting over an hour to see the doctor. The doctor who I saw did not seem interested in my concerns really at all, but ordered a bunch of lab tests. A few days later, I had not received any lab results and was told by someone in the lab that it might take 5 days for them to come back. So I waited. Then a week after my initial labs were done, I received a very unprofessional piece of paper in the mail that stated that I had two abnormal tests, but did not state the actual lab results (no actual numbers). It also did not comment on any of the other tests that I had done, so how was I to know if they were normal or the person just forgot to write something on the paper? I immediately called and was directed to the doctor's nurse who told me that she tried to call me but that my phone number was incorrect in the system. If my phone number was incorrect in the system - how did they call me on the day of my appointment to try to reschedule? The nurse did go over the results with me, but when I asked how to get a copy of the results with the actual numbers, she said that I could come by and pick up a copy. I asked if that was the only way since I do not live close to the office, and she said no - that she would tell the medical records person that I wanted my records. Another week went by, and I heard nothing from anyone at this practice. I had another lab test that was on a different schedule that I was still waiting for results on, so I called 1 week after that test was sent off to the lab. It was then that I was told that the doctor who I saw just 2 weeks prior was no longer at this practice due to family reasons, and they would have another doctor call me with my results. Later that day just prior to their closing time, I received a call that a different doctor wanted me to come in to meet with him and discuss my results. In some ways, I can see how that is good as it was not the doctor who I saw originally, so it would be somewhat impersonal for him to give me results over the phone; however, I had no desire to go back to this practice and just wanted my results so that I could find a new doctor. The person who called me could only say that she would pass the message along, so then I was left wondering if there was something serious that I needed to know about since no one would give me my results over the phone. Not a pleasant feeling at all! All I wanted to know was were the results normal or not so that I could follow up with the appropriate specialist if needed (why would I waste my time going back there if my results suggested a more serious issue?) I honestly have never been to a doctor before this who did not give me my actual lab results in writing, and I also have never been left hanging regarding results that were actually available. I would definitely not recommend this practice to anyone! read more