The worst experience I've ever had getting blood work here. Very rude I was happy they called me right on time they couldn't find my scheduled script to have blood work done they said they'll be out to call me in 10 min it's been 1 hour still waiting. Trying to talk to someone to see if I'm still waiting or leaving and was spoken to very rudely that the girl that I originally saw will come out and call me. Called the main quest number they have in the computer and they say it's not here meanwhile I wasted my time here and got no blood work after waiting over an hour read more

Quest Diagnostics - Check-in - Laboratory Testing Near Me - Delray Beach, Florida

I went to have my blood drawn twice within the last two weeks at quest in on military Trail Delray and my experience was fantastic. Not only are they timely, but they are friendly, professional, and beyond helpful. I was particularly impressed with the two young ladies that I had interaction with Marta and Toi. Marta smiled and greeted me and everyone with such a welcoming attitude even at 6:30 in the morning. Toi my nurse who drew blood and helped me find my prescription on the computer performs her job seamlessly. Dealing with patients all day long they are getting needles stuck in them can be a little taxing, I am sure but quest and these two nurses make it all a very pleasant experience. read more

This location needs more staff. I tried to create an account and make an appointment on-line; but that app didn't work on a Galaxy. I sent a message to customer service and have yet to hear from them. So, I had to go as a walk-in one morning and was greeted by a room full of people complaining about the wait time. They have a nice screen indicating where you are in queue; but that was depressing. Some people had to wait for over 2 hours! Many people were saying the in the afternoon wait time is better; but when you have to fast, it is hard to wait that long without eating. I came another time in the afternoon with no wait time. That was much better. This time, I have no choice and here I am waiting. At least I brought along a good book. I would suggest that you do the same! read more

Quest Diagnostics - Waiting to be called in... - Laboratory Testing Near Me - Delray Beach, Florida

On time appointment, friendly staff. My phlebotomist, Char, was awesome! She made me feel comfortable, explained the procedure and effortlessly got my vein immediately! This is the sign of a well trained, confident professional! Thank you Char! read more

Quest Diagnostics - Clean, cool and comfortable waiting area - Laboratory Testing Near Me - Delray Beach, Florida

Would give this place zero starts for professionalism. I was blood drawn by a very unpleasant and mean nurse. Three times I was stuck the needle in both arms, she was digging inside of my arm trying to find a vein. I totally saw her bein irritated and giving me attitude, even though I was quiet and polite, not making any noice. Then she said ugh you're giving extra work, and left me sitting and bleeding there for few minutes with open cuts while that nurse went to get some other butterfly needle from another room. my arms are so sore now and I look like a heroin addict. thanks Quest. read more

Quest Diagnostics - Laboratory Testing Near Me - Delray Beach, Florida

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Not worth even 1 star! Rude nurse threw me out of office despite having appointment cause her lunch is more important. read more

Quest Diagnostics - Laboratory Testing Near Me - Delray Beach, Florida

Stay away from quest diagnostics. The absolute worst customer service ever from any company. They canceled two appointments because of the hurricane that we did not get. They canceled an appointment on Thursday the day after the hurricane that we did not get. Then they canceled my appointment today. If you are 60 seconds late for your appointment they will cancel it and make you come back. They are the absolute worst read more

Located inside the Walmart in Delray beach. Brand new, replaced the LabCorp site. Very nice but the technical I had, had an attitude. read more

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Poor attitudes m, scheduled appointments are meaningless. A few months ago this location operated nicely, now, just terrible. They take who they want when they want even though you follow their rules with making an appointment, checking in when on-site 10 minutes before and still, total disregard for the schedule and they are nasty about all of it. read more

This was the best blood draw experience I ever had. I'm one of those that faints during the process so I always have anxiety. The nurse was so quick that I swear everything was done in less than 2 minutes and pain free! No redness or bruising after. I felt so great after that I went shopping. Very convenient scheduling on a Saturday and very clean and modern environment. I always recommend making an appointment since there's even a 10 min. wait with one. read more

Horribly ran Lab. They are short staffed, the nurses are rude. They do not treat customers nice. No point of booking an appt here. You will still be forced to wait an hour. No idea how they are in business, unless its cause they dont care as they are in a walmart. The nurses were rude to the senior citzens and you can tell "they dont care". 1 gentleman asked: "i had an appt for 8am, its 8:30am now, when do you think i will be ready? Nurse: Well the longer you continue to talk and hold me up, the longer it will be for you and everyone. Highly recommend anyone seeing this, do not book with them and go to the boynton beach. Its worth the extra 5 min drive. read more

I signed electronically and got a text saying 19 minutes waiting. After 46 minutes asking the staff who you have to catch near the door or they ignore you about the wait the woman proceeded to scream at me and argued I didn't get the text. 8 minutes later they called but when I got to the back the woman said it's their lunchtime and I need to come back in another 45 minutes. read more

Came in as a walk in and literally walked out in less than 10 minutes, the staff was amazing and my nurse was super nice to me no clue why they have bad reviews read more

This place is horrible. I have no idea why anyone would voluntarily do business with Quest. They are intentionally understaffed and the staff that are on hand are undertrained. It is obvious some corporate decisions have been made to give the bare minimum of service while squeezing every last dime of profit out of you that they can. read more

Quest Diagnostics - Laboratory Testing Near Me - Delray Beach, Florida

1/20/23 at 9:15. 16205 Military Tr. Delray beach FL. I had appointment today for blood test and it was with Alexis. She is very professional! With her sweet voice, she makes me feel more comfortable and more relaxed, because I always afraid off blood work. She helps me with the prof. name of the other test, I was looking for to do later. She is the best! 10+. Thank you so much for your help! Luba P. read more

This is the most irresponsible lab I have ever had the misfortune to use. I am a member of an association and at our last meeting people shared of their wait times to receive Covid test results. I was surprised to find most got their results in under a week. I took my test on 7/15 and it is now 8/1 and I have not received results. I downloaded their app and check my email everyday. When I sent them an email inquiring why I haven't received my results, I received a computer generated response. When I called, I was on hold over an hour and still got unacceptable customer service. I strongly recommend if you are going to get tested, ask what lab they are sending it to. If they say they are sending to Quest or they don't know, go get tested somewhere else. read more

With a doctor's script , you can always guarantee that you will get the correct blood draw every time. Very clean and safe environment.

It was closed...they let you make an appt...they let you show up...but it is closed...the last 3 times my wife or I used a Quest it was a mess...everything from rudeness to inefficiency to problems with their scheduler... read more

I had to put a star even though I didn't even feel like they deserved it. They were rude! Not accommodating! Need more customer service-oriented people! read more

The person at the front desk was extremely rude and the person taking my blood was incompetent and blamed me for not drinking enough water she had to stick me in two places don't go here Also said I owed money and the bill went to a previous address I asked her to change it and she said that I had to call to change the address. Overall very poor and painful service will never go there again. read more

I tried to make an appt by phone, however the phone system was not working correctly. I then went online to Quest lab site and got nowhere so I decided to go there and see, as a walk in if I could have my test. I knew there would be a wait time and after I self registered the machine told me I had a 32 minute wait. That was fine. There two other individuals there with no appointments who asl registered and were waiting. The technician came out and Sked if we had appointments and we explained what had happened and we were waiting. Her attitude was NASTY and RUDE and refused to take us. No one else was there. When we told her about the phone not working correctly she said " it hasn't been working for 3 weeks " and when I tried to talk to her, along with the other two people waiting, she slammed the door shut and walked away. Your company lacks customer service and manners. NEVER will I ever go back to Quest! read more