I came here for a drug screen for a new job and they were very quick and professional. Facility was…read moreclean and organize. I got there right at opening where there was already 5 people in line and they were great at getting everyone checked in and accommodated.

I've been going to this place for probably 15 years. Dr.Kelso is an amazing doctor. Her bedside…read moremanner is tops. She's empathetic and everything a doctor should be and the staff there is number one Mark has been there for probably 30 years. He's the best a Pittsburgh boy makes things a little bit easier when you're sick just dealing with them. They're all fantastic. I can't say enough about Dr.Kelso and her crew.

Had a great experience! The NP I saw was super nice and helpful!…read moreIt is an easy process of signing in when you arrive. The waiting time was almost none. The NP explained everything to me so I could understand it.

Very good and professional examination. The nurse is very…read moreknowledgeable and experienced. I will definitely recommend CVS Minute Clinic to anyone.

I don't think I've ever been to a nicer urgent care. From the moment you walk in, it's clear this…read moreoffice goes above and beyond to make everyone feel cared for. The office is beautiful and immaculate. The waiting room is spacious with a handful of stunning aquariums, including a large built-in aquarium that divides the room into two seating areas. There is a small kitchen area with bottled water kept cold in a mini fridge, a Keurig with K-Cups, and a few tables where you can sit and enjoy your coffee. It's those little extras that set this place apart. The medical care is excellent. The medical team is knowledgeable, thorough, and kind. The reception staff is welcoming, organized and very friendly. Being open seven days a week is convenient, and it's reassuring to know this level of care is available if you need it. Hopefully you will never need an urgent care, but if you do, I highly recommend this one. They are on Military, just North of Atlantic Ave, in the same plaza as Batteries Plus.

The doctors and assistants were all kind, caring and. competent.They were very professional, and…read morethey not only answered all of my questions, it the followed up with a call.

Had an eye infection and went over to urgent care. My first experience in this area, as I'm new to…read morethe area. I saw a PA by the name of Michael. Absolutely fabulous...he took care of me, and gave me a script. The office is clean and well run and very efficient.

Misrepresented that an in-network provider and billed for services TWO years later. AVOID!!!read more

Working in healthcare myself as a RN I can say this has been the most pleasant experience as a…read morepatient. I came for a chest X-ray for continuing my college education to rule out TB. The office staff were so friendly and the blonde X-ray tech approached me before they even opened to verify she had everything she needed. The process was professional and efficient. Excellent staff especially the X-ray tech. When I work for or own my own practice I would hire her in a second. Keep up the great work guys!!!

This express clinic deserves five stars. Everything including when you first walk in is very…read moreorganized. The receptionist was very friendly. There were five pages to fill out, but most of it was signatures when I was taken in the back the young lady that checked me for strep and took my temperature and blood pressure was extremely sweet and knowledgeable. When the PA came in, she was very efficient told me she would call us back after the results for the flu and Covid came back and she did call us back within the a lot of time. The clinic is very clean and up-to-date.

Tatiana checked me in - she was patient kind and efficient!!!!…read moreJess took my history and got my VS . Jess was very patient, caring and gentle and efficient!!! I am a nurse since 1964 and have had a lot of experience In hospital and heard many negative reports from many patients!!! Michael took one look at my injury and said you need stitches. Before he started he talked to me explaining the procedure and the use of novocaine shots to numb the area. He emphasized I was to tell him if I felt any pain and he would inject more novocaine until I had NO pain. He kept his word and I thanked him for using small stitches- I was impressed By his technique.I am seeing him tomorrow so he can remove the stitches! In addition he ordered a tetanus shot and preventative Keflex because the wound was so close to the bone in the finger!!!!!!!!!! This staff clearly cared about my well being and outcome!!!!!

First time at this establishment and it was a pleasant experienc. the NP was super nice and took…read moreher time with me. the office staff was very friendly and accommodating. this will definitely be my new urgent care facility

Anita and her team are caring and provide excellent quality healthcare…read more Anita truly cares about her patients' wellbeing.

Personalized medicine at its best. The staff is amazing and make you feel like a VIP the minute you…read morestep inside the office.

I waited FIVE WEEKS for an appointment at Melrose Internal Medicine to establish care with a PCP…read more My appointment was scheduled for September 2nd at 3:30 PM, and I arrived early as requested. I specifically explained when scheduling the appointment that this was not simply a routine visit. My OBGYN referred me for a CT scan on JULY 16th due to dysfunctional bleeding and persistent lower-left abdominal pain, but because of my insurance requirements, I needed to establish with a PCP in order to obtain the necessary referral. I made all of this VERY clear when I scheduled. Despite the urgency, I waited the five weeks. I also took a HALF DAY OFF FROM WORK and lost wages in order to attend this appointment. When I arrived, the receptionist told me I did not have an appointment. I immediately showed her my appointment confirmation. At that point, the explanation suddenly changed: now I supposedly DID have an appointment, but it had been "rescheduled." I told her very clearly that I NEVER rescheduled it. Then the story changed AGAIN. She claimed she had called me on August 27th. I pulled out my phone and checked my call history and voicemails. Nothing. Then she claimed she had emailed me. I pulled up my email. I have several emails from this practice, but conveniently, NOT ONE informing me that my appointment had been canceled or needed to be rescheduled. Then, unbelievably, she claimed she had called me FROM HER PERSONAL CELL PHONE. She began rapidly scrolling through her own call history trying to find evidence that she had contacted me. She couldn't. She then checked the office phone. Again, she couldn't locate a call to me. At that point, she claimed the office phone "only logs calls for 24 hours," despite the fact that I could literally see older calls displayed on the phone. At this point, the issue was no longer simply a scheduling mistake. Mistakes happen. What was completely unacceptable was watching the explanation repeatedly change every time I was able to demonstrate that the previous explanation wasn't true. No appointment...appointment was rescheduled ... we called you ...we emailed you ... I called you from my personal cell ...the office phone doesn't keep the records. Which one is it? I was then told I could "have a seat" while she waited to speak with her manager. When I directly asked whether I was actually going to be seen by the doctor that day, the answer was NO. I was then told they could "accommodate" me the following day. That is NOT accommodating a patient. Accommodating me would have been recognizing that YOUR OFFICE apparently mishandled my scheduled appointment, that I had confirmation of the appointment, that I had waited five weeks, that I had taken unpaid time away from work, and that I was trying to obtain follow-up care for an unresolved medical issue dating back to JULY 16TH -- and finding a way to make it right. Telling me to lose additional time from work and come back another day because of YOUR scheduling problem is not an accommodation. What makes this even worse is that I had difficulty with this SAME receptionist when I initially tried to schedule the appointment. I overlooked that experience because I needed a PCP and was willing to give the practice a chance. Clearly, that was a mistake. I can tolerate an administrative error. What I cannot tolerate is being given one explanation after another as each previous explanation falls apart, particularly when I am standing there with the appointment confirmation, my call history, my voicemail, and my emails in front of me. Patients entrust medical practices with their HEALTH. At the absolute minimum, they should be able to expect basic professionalism, accurate scheduling, accountability when an error occurs, and honest communication. Instead, after waiting FIVE WEEKS, delaying an already-needed medical referral, and losing wages to attend the appointment, I left without ever seeing a physician. If this is how a brand-new patient is treated before they even make it into an exam room, I have absolutely no confidence in how this office manages actual patient care. I would NEVER recommend this practice based on my experience.

I have been going to Dr. Mora -Melrose for over a decade and have nothing but positive reviews…read moreregarding my experiences with Dr. Mora, Erin Bergin and the entire staff. I have never had a problem making an appointment and am seen without a long waiting time. The staff is friendly and attentive, along with being efficient with appointment setting and paperwork and the quality of care that I receive from Dr. Mora and Erin Bergin are top notch. I highly recommend Melrose, they have a fantastic team and me with superb medical care