I've raised my review one star because at least I got a response from the rep to my complaint. It…read moredid take a full week for them to respond, though. I will add that the phlebotomist / person working at front desk did not present giving my credit card as "optional". She called me to the side desk, asked for my license, insurance, and credit card in a very hurried way. When I asked what the credit card was for, she mumbled something and I don't even know what. Feeling anxious about being tested for medical problems in the first place, I probably should have asked for more info or put up more of a fight but I just went with it. I was already anxious and was not wanting to be seen as one of those crazy, annoying customers that customer service so often has to put up with. Lesson learned, I will put up more of a fight next time. And lesson to all, YOU DO NOT HAVE TO GIVE THEM YOUR CREDIT CARD. Also please note per attached email that they see nothing wrong in just charging your card and to get your billing info from your insurance company. In what world is that ok? "Charge card first, you can ask another company questions later" seems to be Labcorp's motto. I guarantee there will be a class action lawsuit about this, and I will gladly take part.

I rarely leave negative reviews, but my experience with this Labcorp location has been completely…read moreunacceptable. During my first visit, the staff struggled to insert my IV properly, which made the procedure much more difficult and painful than it should have been. For my second appointment, it was canceled because the office had ordered the wrong infusion solution and didn't have the medication they needed. Today was even worse. I arrived for my scheduled appointment only to find out that I wasn't even on the schedule. No one called or notified me in advance that my visit wouldn't happen. I wasted my time coming here for nothing. This level of disorganization is unacceptable, especially in a medical facility where patients rely on timely and professional care. I hope management takes these issues seriously and improves communication, scheduling, and patient care so others don't have to go through the same experience.

Great Quest, in and out. The only weird thing is like most Quests, there's no front desk person…read more You have to grab someone when they call someone up, which may be a problem for older folks who need help.

Had to get some blood tests for my food allergies. Checked in via their QR code and scanning my…read moredriver's license. Then waited for a few minutes; tracking board inside was great. Got called inside and the care quality was great; smooth and painless stick by the phlebotomist. Overall, a great process and experience for a necessary part of life.

we walked in and the staff was very helpful and very prompt…read moretheir prices were also great

Easy to schedule an appointment on-line. Melissa was great…read more They definitely need additional help at this location though. She was working alone covering the front desk and performing blood draws.

I wanted to take a lab test asap and not have to wait and pay copay for Dr etc etc. I made an…read moreappointment for a Saturday morning and when I got there only 1 person was there, which I thought was great. The waiting area was good and very relaxing. The problem? The 1 lady standing there didn't have an appointment and ended up being crazy and wasting like 40 minutes going insane about getting a cholesterol test results that day. She kept making the front desk girl call the lab, call the courier, call her manager, just absolute insanity. Finally the crazy lady came to her senses and felt bad and told front desk girl to draw my blood. But the front desk girl should have done mine first on her own, then returned to the crazy lady. The blood draw was fine, the front desk girl was nice, and I got my results in a timely manner (I did not insist on getting my results on a Saturday ). I would have given 5 stars had it not been for that. They should have had another phlebotomist there and again, my appointment should have been handled first. I wouldn't have been as irritated had I just walked in with no appointment.

Very fast service and friendly staff. This is my second time going to this location for a specialty…read moretesting. Absolutely recommend to anyone.

I come here because it's convenient for me, but as far as patient service centers go, it's pretty…read moregood! Today Wendi drew my blood and she was awesome. Sweet, personable, and got my blood drawn the first time and quickly without hurting me. I arrived right on time for my appointment and was taken back straight away, and back out the door less than 5 minutes later. Most of my visits usually go like this. This is great when fasting and ready to go and get my food and coffee! It's also located in a busy parking lot right next to Target which is convenient. My only critique is that there is no person up front to speak to, so if you have a question or need to use the restroom you have to attack the person who is calling the next victim, er, I mean patient. But there is a screen showing how many people are ahead of you and next which is nice. And they don't have the full name for PHI purposes. I will continue to come here for the foreseeable future!

Even though I didn't have an appointment, they were able to take me in within 10 minutes (I know…read moreappointments are recommended, so I got really lucky). I was super nervous because I hate getting my blood drawn--I always feel like I'm going to pass out and I'm a total baby about it. But Wendy was incredibly kind, confident, and fast. She clearly knew exactly what she was doing, and it ended up being the easiest blood draw I've had in all 33 years of dealing with this. Also, everyone there had such great energy--it genuinely seemed like they enjoy what they do.

First of all I want to say thanks to Lynne. After Boynton location canceled on me last minute,…read moreLynne (manager of diagnostic centers of America), helped to get me an appointment right away in Boca. This location is gorgeous in set up and is very clean. I had to get two ultra sounds done due to pain. I was able to get a cd right away. And my doctors got my results within 24-48 hours. Turned out nothing to be serious and it was just a cyst and fibroid. Glad I got it checked and tested by getting these tests done. The technician was excellent. She was gentle and good in communication. She told me exactly what she was doing etc. Side Note- They offer drinks if you need them after your tests. They have a variety of sodas, teas, hot chocolate and coffee. ~

What can you say about this place?! It serves a purpose to getting things with the body done. It's…read morehit or miss. Most of the time it's great. The staff here is amazing and great when they aren't to busy. I greatly appreciate them and when I come to this place no matter how bad I feel I try my best to show everyone here I see that they are greatly appreciated for doing this for me. Even though it doesn't flow like we might want for the most part the staff make sure you are taken care of and well informed of what's going on.

Dr. Miller came highly recommended with regard to the administration of a monoclonal antibody…read moretreatment for COVID-19. I had the opportunity to visit twice within a week with regard to close contacts that required treatment. A small, private, self-pay facility - I was provided receipts on both occasions for submisission to my health insurance provider. They do not accept health insurance. Small and super busy office. An appointment is highly recommended, but not required. Keep in mind that even with an appointment, you might be required to wait as they emphasize safety over speed of treatment. I had to wait both times, but this was explained before making the appointment. Professional and courteous staff - especially Ralph, who advised on appointment times, length of wait, and specifics with regard to the treatment.

I have used them many times for proof of covid tests before cruising. Professional, fast, and…read moreinformative.

I went to Quest this morning for a blood draw, and once again, it was a very frustrating…read moreexperience. Before arriving, I drank about 2 liters of water to help with the process, but it made no difference. As soon as I was called in, I clearly explained to the technician that I consistently have difficulty with blood draws. I told her that my right arm does not produce blood and that my left arm is very difficult. In my last three visits, I was stuck at least three times each time, and they always had to call the most experienced staff member to complete the draw. I even mentioned that during my last visit, they had to recline me with my legs elevated and use a hot pack on my arm just to get it done. Based on that history, I respectfully asked if I could be assisted directly by the most experienced technician. Instead of listening, she became defensive and insisted she knew what she was doing. She proceeded anyway and, as expected, was unable to draw blood. She moved the needle around repeatedly and applied excessive pressure, causing unnecessary discomfort, and still did not succeed. When I reminded her that I had explained this beforehand, she blamed my veins, saying they are too small and "move." She then insisted on trying my right arm, which I had already clearly refused because it has never worked. I had to firmly repeat that I would not allow it. At that point, she became visibly irritated. Only after all of this did she finally bring in a more experienced staff member, who was able to draw my blood successfully. This is not an isolated incident. It has become a pattern at Quest, and I have already reported similar experiences in previous surveys. This situation is completely avoidable. My request is simple: please document in my profile that I am a difficult draw and should be handled by the most experienced technician available. This would prevent unnecessary pain, repeated needle sticks, and stressful interactions for both patients and staff. On top of all this, the same technician added my credit card to my profile and set it for automatic charges without my knowledge or consent. At no point did she ask for my permission or explain that she was doing this. This is completely unacceptable and a serious breach of trust.

Great clean painless considerate welcoming on time efficient caring appointments are great. What…read moreelse can I say. Go there for blood

Easy, great phlebotomists. I've never had a blood test that was painful or had hematomas. Making…read morean appointment makes it easier.

Went to get a urine test and was not happy with the condition of this Labcorp. The facility is…read moredefinitely in need of a good cleaning. And I also think Labcorp should reevaluate the people working there. I felt they were very rude and not at all kind to people coming in for tests.

Hi. I promised the most wonderful woman of customer care that I would create this review. Sometimes…read morethings don't go as expected and sometimes there may even be misunderstandings. From my perspective, it is how a business owner and his or her staff handled such a situation, that directly affects how I rate them. This is a case of such high respect and understanding after sharing my views, that I want you all to know, that it's a wonderful place to go and have your veins analyzed. Step 1: My first recommendation is to start with the complementary meet and greet. (A short appt to decide if you and the being clinic are good fits for each other... (plus it's no obligation) Next, I highly recommend and was thrilled to have Mr Roberto to be my Ultrasound Technician for the Vein Analysis. This was easy and fun. We spoke about life and why I may be experiencing some symptoms of Venous Insufficiency. (Affects about 40% of the population) I didn't get to meet Dr S, but I saw him working in a room. He appears to be a nice fellow. Things to improve: I did wait in the waiting room for an hour past my appointment time. Said appt was made that morning. (So maybe they were over booked) Lastly, DO absolutely make sure they accept your insurance as treatments are not inexpensive when you require them. (often, it may take several visits, post analysis) Mine would be $1500 a visit, Times 3 visits... If you are to be a cash patient, DO ask how much things cost if needed, so you can make the informed decision to take Step 2. Step 3, The office cash visit is $180 and the ultrasound is $250. The facility is clean and nicely laid out. The vibe is chill and friendly. I'd recommend a visit if you need any of the services offered. Always ask questions upfront. Thai place is medical, not so much for cosmetic purposes! The front desk staff are really nice too! And if you run into any glitches, ask for the office/business manager and she will help to resolve any matters upsetting you as she did with me. Many blessings!

From the owner: Concierge Internal Medicine physician with a personal approach. Visits in the comfort or your own…read morehome. No waiting room, 24/7 cell phone access.