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9 years ago

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8 years ago

Fun, friendly staff. Octavia has a gentle touch. It gets busy here, so expect to wait at least 15 minutes beyond your appointment time.

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9 years ago

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10 years ago

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7 years ago

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7 years ago

I had a great experience today at Labcorp Boca. I literally was in and out in 10 minutes. The staff was friendly. Professional and Efficient

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Ask the Community - Labcorp

Review Highlights - Labcorp

I give FIVE STARS to the STAFF, especially Octavia who was the only one doing the tests today.

Mentioned in 3 reviews

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Quest Diagnostics

Quest Diagnostics

(34 reviews)

I went to Quest this morning for a blood draw, and once again, it was a very frustrating…read moreexperience. Before arriving, I drank about 2 liters of water to help with the process, but it made no difference. As soon as I was called in, I clearly explained to the technician that I consistently have difficulty with blood draws. I told her that my right arm does not produce blood and that my left arm is very difficult. In my last three visits, I was stuck at least three times each time, and they always had to call the most experienced staff member to complete the draw. I even mentioned that during my last visit, they had to recline me with my legs elevated and use a hot pack on my arm just to get it done. Based on that history, I respectfully asked if I could be assisted directly by the most experienced technician. Instead of listening, she became defensive and insisted she knew what she was doing. She proceeded anyway and, as expected, was unable to draw blood. She moved the needle around repeatedly and applied excessive pressure, causing unnecessary discomfort, and still did not succeed. When I reminded her that I had explained this beforehand, she blamed my veins, saying they are too small and "move." She then insisted on trying my right arm, which I had already clearly refused because it has never worked. I had to firmly repeat that I would not allow it. At that point, she became visibly irritated. Only after all of this did she finally bring in a more experienced staff member, who was able to draw my blood successfully. This is not an isolated incident. It has become a pattern at Quest, and I have already reported similar experiences in previous surveys. This situation is completely avoidable. My request is simple: please document in my profile that I am a difficult draw and should be handled by the most experienced technician available. This would prevent unnecessary pain, repeated needle sticks, and stressful interactions for both patients and staff. On top of all this, the same technician added my credit card to my profile and set it for automatic charges without my knowledge or consent. At no point did she ask for my permission or explain that she was doing this. This is completely unacceptable and a serious breach of trust.

Great clean painless considerate welcoming on time efficient caring appointments are great. What…read moreelse can I say. Go there for blood

Quest Diagnostics - Waiting room

Quest Diagnostics

(49 reviews)

Christine was amazing! She went out of her way to help me figure out the tests I needed. She was…read moreprofessional, kind and provided a pain free draw.

Typically my doctor(s) have taken my blood at their offices when I am there for an appointment but…read morelike other doctors I've had, they sent me to QUEST DIAGNOSTICS to get my blood tests done.... IN THE PAST, I'd walk in to the office waiting room and go to the service window and sign in... the staff member would verify my doctor's order/request and tell me to sit until they call my name (a lesser wait if you have an appointment but it was not required). BUT ON THIS DAY, I entered the waiting room but then service window was missing.... it was literally gone and now there is only a couple of digital kiosks to sign in. I don't know the info for everything, I have a couple questions and I don't know if I signed in correctly. There is a glass door into the offices so we knock but no one came. AFTER 30 MINUTES my name is called... as I walk to the door, another gentleman that was clearly as frustrated as I was, asked the girl a question... she was rude and short with him. WHY ? ? ? There is no one to help and this guy in about 80 years old left to figure out the digital system. She could've helped but instead she just told him he signed in wrong and to do it again (no offer to assist). Another phlebotomist takes me to a room beyond the glass door and she asks for my doctors order (referral) and I told her it was sent from the doctor's office. She RUDELY told me it was not; so I called right in front of her and they said it was sent and even gave me the date and time. The staff member really did not care and said I need it from the doctor so I told her I will have them send it over right away... didn't matter because the Quest phlebotomist said regardless of when we get it, it will take at least 45 minutes to process. I understand the wait to process but the RUDENESS and HORRIBLE CUSTOMER SERVICE WAS INTOLERABLE so I left... and the waste of time of not being able to sign in with a staff member (could've told me they were missing my referral before wasting so much time) Per recommendation of one of my doctor's staff members, I ended up at LabCorp... they were night and day to Quest.

Labcorp - laboratorytesting - Updated May 2026

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