Ongoing Billing Dispute…read more Sent to Dr. Mylissa Graber (owner of Dr G's Urgent Care) via mail Personal & Confidential on 7/29/25 and never received a response. On 3/30/25, I visited your Delray Beach Office (see attached notes). Upon arriving, the receptionist insisted that I owed a co-pay of $30.00. I explained to her that Medicare pays 80% and BCBS pays the remaining 20% of the Plan Allowance amount. Another office worker by the name of Seth came over and said that I needed to pay the co-pay implying that I could not get service unless I paid the co-pay. I asked him if Dr. G's could bill me if by some chance there was a copay. He said no. So, I agreed to pay (see attached credit card receipt for $30.00) under duress due to the fact that I was sick and needed attention. I also subsequently returned to Dr. G's six more times for follow-up treatments. I was never asked to pay any co-pay after explaining that my insurance covered everything. On 7/7/25, I called billing and spoke to Penny. I explained to her what had happened. She said that I had a $30.00 credit on my account. I asked her to please refund the $30.00 by issuing a credit to my credit card. She said that she had no authority to do so and that I had signed a "no refund" form. She said that on my next visit to DR. G's I could apply the credit to that visit. I explained that I will never owe anything to Dr. G's since my insurance coverage pays everything. I asked her for her manager's name and she said that she couldn't give that information out. I asked her where the billing department was located and she said that she couldn't tell me that. She gave me the email address of admin@drgsurgentcare.com to address the issue of having a credit of $30.00 posted back to my credit card. I have not gotten any response. As you can see from the attached EOB from BCBS, there was no co-pay required for my visit on 3/30/25. Medicare paid $132.63 and BCBS paid the remaining $33.84 with no copay or deductible owing $0.00 to the provider. Please issue a refund of $30.00 by crediting my credit card account. I can be reached on XXX-XXX-XXXX, if additional info is needed. Please inform me of your decision. Sincerely, Michael A. 12/29/25 Spoke to Penny again at the billing department and got the same run around. This is certainly double dipping and most likely illegal. See Angel R. review posted April 11, 2024. Same exact modus operandi only Angel was scammed out of more money.

I once wrote a negative review about this physician. Over the course of several weeks her office…read morereached out to me to resolve the issue. And I resolved my specific medical non performance issue with her, to her credit. I withdrew the prior negative customer review I wrote since I told her I would do so. Concurrent to my discussions with this business owner about my negative customer experiences, I filed a complaint and right of refund with my bank since I paid for the medical service(s) in question with my VISA debit card. I lost that appeal or right of refund since I alleged the physician, on the original medical exam date in question, never performed the medical services offered to any degree of accepted medical standards or professional competencies. My bank did not want to intervene on my behalf - I been with them for over 24 years. My advise to YELP readers, please be VERY AWARE that this physician is like no other. They (she) are a money generating enterprise. They will do anything or say anything to extract cash $$$ from you. I promised this physician, as part of my settlement with her, not to visit her business(es) again. It may be prudent if you do the same. This YELP posting is merely a caution warning. I feel I have the right to post the facts and circumstances that transpired around my transaction with this entity.

I had an excellent experience and was truly impressed by the quality and level of service. The team…read morewas professional, attentive, and ensured everything went smoothly from start to finish. The attention to detail and commitment to excellence really stand out. I would highly recommend this to anyone looking for a reliable and high-quality experience. Crystal and Maya were stupendous. I have always bruised when getting blood drawn and for the first time ever, I did not bruise. I will be leaving Cleveland Clinic and coming here for my medical services. Amazing staff!!!!

I've gone to this practice since 2010. All my providers there have been nothing but amazing. I…read morewrote a previous yelp review and gave the practice five stars. However, they have been under new management for a couple of months. All the previous providers have left the practice. I was never notified that my provider left the practice. In fact, photographs of my former provider and others are still on the webpage, so how was I to know they left? I never received a phone call or a letter in the mail. I found out about this recently when my insurance request requested a prior authorization. I went to their new website, and my provider wasn't listed. So I called to ask about this. The first time I called and the phone rang forever with no one picking up the phone. When I was finally able to get through, a young lady answered the phone. I told her about my situation with the prior authorization and she told me that my provider was no longer there. I was told that I had to come in and see a new provider and when I asked why , I was told have a nice day and then hung up on. I wasn't rude; I just had questions, like who my new provider is and why they need me to come in, since I just had an exam two months earlier. And I don't know why, but they called me back 10 minutes later and said they suddenly had an appointment for me the next morning. So I came in to see what was going on. My new provider was very young and I'm not sure how much experience they had. While they were nice, she informed me of the new policies. For example, they began charging for blood draws in the office that had previously been free. It was $35, and now it's down to $15; otherwise, I have to go to another location to have my blood drawn. They put an order for me to have my blood work drawn, even though I just had it drawn 6 to 8 weeks. I asked for a prior authorization which I was told they would do, but after two weeks, I went to my pharmacy and they said they never received one. The front desk used to be helpful, but recently when I went in, everybody was sitting around in a circle talking to each other, pretty much ignoring that I was there. This used to be a very warm, friendly practice that put the patient's needs first. Now, it seems this new management is very business-oriented, looking for ways to make more money at the expense of providing good customer service and focusing on my healthcare needs. I am now leaving this practice, which makes me sad. I feel very sorry for older people who go there. They probably don't know who their provider is anymore and will have to start over with a new provider from the beginning. It's hard to find a good medical practice for your routine healthcare these days, especially in Boca Raton, where everybody is moving towards concierge service. I wouldn't be surprised if this place goes out of business in the next year.

I have been seeing Dr. Naus for routine colonoscopies. Always found visits comfortable, and he is…read morecaring and attentive to my concerns.

Doctor Naus is the best doctor I have ever seen in my life as well as an amazing person. He truly…read morecares and makes everyone feel beyond comfortable! He's the best of the best!

By far the worst medical office in Deerfield beach. Put me through 5-6 weeks of a referral hell,…read moreback and forth calls and blaming of my insurance company. If you live in Deerfield, don't waste your time. Fine a better option in Boca or coconut creek. They're rude and unprofessional, always answer the phone with an attitude.

I love this location! Tha staff from the front to the back is amazing! The doctor and nurse has…read moregreat bedside manner. All of my request are addressed quick and efficient!

VERY KOWLEGABLE, FRIENLY AND CARING. I have been a patient for 15 years. He has also recommended me…read moreto several highly qualified specialists.

I like Doctor Skoczylas a lot. He's very bright and he makes you feel very comfortable and asks…read morehow can I help you besides doing his regular medical examination and blood work etc. He's one of the good ones.

The best NPs' in the area. The Arden Courts NP's are exceptional and reliable. They've been…read moretaking care of patients there for years. Very hands on and always available. Unlike other medical professionals.

I highly recommend Dr Zarreii. He's very personable, and knowledgeable…read more Dr Zarreii's staff is pleasant and professional.