Was willing to purchase a pair of givency earrings and necklace in the women's jewelry department that were both marked 30% off and under $25. When ringed up for those items, the total came up to over $50 pre tax. When I notified the sales rep that this must be a mistake, I walked her over to the section and showed her a ton of givency jewelry that she explained were in the wrong section. She brought over two managers who after debating said they can only give me $1 off the earrings but not make the price right for the other item in the 30% off under $25 section. That is against California law as these were incorrectly advertised. Very disappointed as there was no effort and all three associates were hesitant to make it right due to a pricing error. Decided on not purchasing anything from that store at all b/c of the poor customer service. read more

Babak in mattresses is the man. He took time to explain details of the mattresses we were comparing. He was patient and very detailed without a sales pitch. If you are looking for a mattress go see Babak. You can thank me later. read more

I am so disappointed with the service I got from the checkout counter today, I was forced to sign up for Macy's card and because I refused, the cashier was not happy. And this women was not her first time. Twice she did not remove the security lock from the clothes. I'm am a senior and I have to go back twice to get the security lock removed! This time I am going to introduce the inefficiency of your customer service team! read more

This review is specifically for dior. I came a few days before christmas so it was packed! I honestly went in looking for ysl perfume but they were all sold out and then a stumbled upon dior. I saw they were doing engravings on perfumes and i was so intrigued! Guy asked if i needed help and i asked to smell some of their perfumes. I decided to go for the roses and got the free engraving! Almost walked away but decided to get two more presents from them! Guy was amazing and you can tell he knew what he was doing. He was very patient with me as i was contemplating which cologne and perfume. He also told me he worked there for a long time! He had great knowledge on everything! Carrie and kelsie were also very wonderful they helped me get a lipstick engraved even though it was only for perfumes! They were also the only department that went out of their way to gift wrap presents! Great customer service and was very personable! They made me feel super special! All in all i now love dior ! Guy carrie, kelsie and the young lady doing engravings were fantastic! Made my loved ones feel very special with the engravings! And gift wrap was stunning! Thank you! read more

Come here if you want to return something. The sales associate delighted in the fact that my return was over 30 days and could not be happier about Macy's 30 day return policy. It was only 36 days. It's ok . Next time I'll just swap out for a different size in the dressing room. Ha ha read more

OTo make a long, emotional story short, 5 stars are deserved for two employees who didn't realize what an impact they had on me. Let me start off by saying Nordstrom has been my go-to place for bras for years. In the last couple of years I unfortunately had 4 surgeries on my chest. I had just had my 4th surgery maybe 9 days or so before this visit to the mall. I still had stitches on my chest, and was feeling very sensitive about my appearance now. I went to Nordstrom and explained to the girl that I needed new bras to wear to work. She may have felt awkward or was new, she didn't help me. I went to Macys at Valley Fair (I hadn't been there in maybe a few years) and was greeted by Mary in the bra department. She was warm, friendly and so incredibly empathetic. She was in the Calvin Klein section and hand picked bras for me since it was hard for me to move a lot. Then she had a girl named Alexis help. Alexis was the same, kind, warm and very caring. I only needed a black bra and a nude bra but I ended up buying 4 bras that visit (I believe that was Tuesday of last week). They were so sensitive towards me, I will never forget it. I plan to reach out to corporate. If you need a bra, ask for Mary or Alexis, two very special women who turned my day around. read more

Very average Macy's experience. They did not have what I wanted, but they did have a reasonably good selection. This macys is hit-and-miss.

This review is for Curb Side pickup. I had the worst experience ever. If they are not equipped to do that, they should stop provide that feature. Here is my experience: 1. I reached the store around 4:00 PM on Nov 14th 2020, clicked on I am here button in my email. 2. no response for 10 mins. Found a number on curbside parking lot and called that. 3. Went on hold for another 10 mins. 4. Called back and someone finally answered, this time they said they will send someone out and they be be there in 2 mins. 5. Waited another 15 mins. Called back, on hold again. 6. Called back again, someone answered and said that i should wait patiently and not get angry. 7. Finally someone showed up around 5 PM, no apologies/ greetings nothing. Just dropped in the trunk and left. read more

Macy's - Department Stores Near Me - Santa Clara, California

I went to Macys Furniture Gallery to look for a couch. When I arrived, there was only 1 other customer there who was being helped. I walked by one guy several times who was staring at his phone and never even looked up or asked if I needed help. I walked by another lady who smiled and said hi, again didn't ask if I needed help. Apparently they do not have any interest in selling anything! Would never buy any furniture from there. Worst customer service I have encountered. read more

Don't bother trying to call to speak to someone, for a store that claims to have great customer service\; forget it, that is found only in commercials, and maybe the movie Miracle on 34th Street. No one ever answers, they force you to go to the store, to speak with a twenty something who is always on their mobile talking with a friend, and you ask them for help, they are annoyed "Cant you see I'm on the phone?" is the response I got. When I grew up, Macy's was THE store for amazing customer service, we didn't care what the price was, we went their because then people cared, welcome to new new age of the rude and young running the world. Best to go to Nordies.... read more

As a former Macy's employee, I am greatly disappointed in the customer service provided by Pav in Westfield Valley Fair Mall at the men's department. She was rude, impatient, and unwelcoming. I had issues with my Macy's money popping up on my Macy's card and as I was trying to figure out why this was an issue, she rolled her eyes at me and frowned at me. I politely stepped aside from the register to figure out the issue as I didn't want to cause a long line of customers. However, not once did she offer any assistance or help. I was able to resolve the issue on my own and use my Macy's money but when I showed her my Macy's money, she frowned and rolled her eyes at me once again stating that what I used wasn't Macy's money with an upset attitude. First off, what I was trying to redeem was macys money but I think she was referring to my star money that pops up when you slide your Macy's card. My negative experience with Pav serves as a reminder for me to continue shopping online only. Her impolite attitude was uncalled for. I hope that a manager or corporate would be able to read this and have a discussion with her about the lack of customer service skills she has. read more

Two different times in a row now I have tried to make a purchase and ended up putting the item back and leaving because there are NO cashiers at any of the registers??? I don't understand the point of even having a store if no one is there when you need to buy something. A complete waste of time and energy. read more

The lack of check out counters is just one more way they are chasing away their customers. Making it hard for your customers to spend their money at your store is just stupid. read more

This review is for Macy's cosmetics. When I visited there a few months ago, Shiseido didn't have any inventory of the product I was going to purchase. The lady at Shiseido said to check with Mac or Channel. The lady at Mac didn't look friendly, but I tried some colors. After I chose the color, the lady told me they run out of color. So I went to Lancome, and finally I was able to purchase the product I needed. I understand there is a supply shortage, but makeup is something people want to try before buying. This time, I went to Macy's to try different types of foundation, but they didn't have any for me. The lady suggested to go to Sephora. I was going to check out other brands, but there were no staff there. I went home disappointed. read more

TheIr Customer Returns & Exchange is so slow! Ridiculous slow service And the employee who assisted me had zero personality. read more

This is possibly the worst Macy's in the area. The management here is so bad. - There are rarely enough cashiers - so be prepared to wait a loooooong time - Order pick up is a joke - you're better off waiting for delivery - Last time I did order pick up they gave me three items that still had the security device attached. Just an unbelievably badly managed store. If not for its location, I am just not sure how they stay in business. read more

The last three times I've been here, they have two cashiers for the entire men's section on the 1st floor. 20-30 minute wait. The DMV was faster read more

Buyer beware: this Macy's will give you nothing but terrible customer service, awkwardness, and an ill-fitting suit. I told a sales associate my size, and she insisted I needed something smaller. Trusting her expertise, I went with her recommendation. The simple hemming alterations took 6 days, and I had to pay a "rush fee." I went to pick up my suit after having received no call that it was completed. An employee asked for my pickup slip. When I apologized and told him I didn't realize I needed one, he responded, "You need your slip, we don't just hand those out for fun." Customer Service Rep of the Year, folks! I saw the associate who had previously helped me and she was able find my suit by name. When we tried it on, however, it was tight and puckered. The associate told me she didn't remember our conversation that the suit would be too small, and said that men typically wear suit jackets without buttoning them. Her solution to the ill fit was to move the button--an atrocity you can see in the attached picture. Unique, but hardly a long term fix. Guys, get your suits somewhere else. Even sewing your own would give you a better result than this. read more

Macy's - Macy's solution to fix a suit that was too tight around the chest area. - Department Stores Near Me - Santa Clara, California

After being completely dissed at Nordstroms. We headed to Macy's. I got excellent customer service from the Chanel Cosmetics counter. The lady asked me if I wanted some help. Do you know how that feels especially for a stay at home Mum. That alone works wonders for me. For that reason alone. I will do my business there from now on. I was pressed for time. Peggy from the Jewelry Department rocks ass. She saw me and asked if I needed help. I said yes. I pointed at a pair of studs inside the spinner case above the caseline. She described the item to me. There were extra backs for the earrings. She went so far and got the cost of it. Since there was a 65% off sale for a limited time. She managed to get my hubby to sign up for their rewards program not a credit card. So that was cool. The ladies in the Watch Department were super helpful towards my hubby on getting two watches. Thank you for servicing us and we appreciate the warmth from them. P.S The employees in the "Beauty Department" actually work and not socializing with each other. Like it's some party. Macy's got an A+ with an Honor Roll. read more

One or less cashiers per department and there's a line. If you're not going to transact my sale, close the store and don't waste our time.

WORST CUSTOMER SERVICE EVER! We went to pick an online order. Genie asked urgently and aggressively asked for our phone #, as soon as I start "408..." She holds up her hand andvery rudely says "Hold on" We have more than 1 #. So when the first one didn't work she asked us to step aside. There was no one else in line! And she wouldn't listen when we tried to tell her the 2nd #. I asked to speak to her manager and she scuffed at me. A moment later We found our order #. She goes to get our item and she rudely pushes us off . Genie should not be working in customer service and I WILL NEVER SHOP AT MACYS AGAIN!!! read more

My husband had a hard time processing return at Macy's Valleyfair mall. Sent my husband to process the return. The associate "Trying" to process the return was unable to retun the irems saying that she needs the original email , instead of looking up the card that it was purchased on! I have worked for Retail 5 years, not a single time turned down a customer just for NOT showing the email containing the order. Obnoxious! He drove to Macy's in the rain, just to come back with the items puchased without being able to return them. I asked my husband to get to know her name, so that it shows up in the reviews. Talk about customer service! LOL! Macy's you ought to teach your employees the very first chapter in the course of customer service...'What is customer service'? Just one bad experience is all I need to close myself down for business as a long time customer :I read more

Undoubtedly the worst customer service experience I've ever had. All I needed to know was if a missing item from my order was in the store. No extensions are working, no one is available to answer the phone. I finally got a hold of someone on the 6th try and she could only provide me the extension of the department I was looking for and told me I needed to hang up and call back because she couldn't transfer me. The extension went straight to voicemail. I am so displeased with this level of service and lack of customer care. I will absolutely not be returning. read more

Terrible Customer Service! Was in the makeup department trying on lipsticks for national lipstick day and me and my mom saw online MAC cosmetics had lipsticks on sale, along with a big b black sign on the MAC counter saying 30% off for national lipstick day. Me and my mom were browsing the lipsticks when a Shiseido employee approached us cause MAC had no employees onsite. The Shiseido employee did not know how to do her job at all, she was an Asian lady that goes by Daisy or Lily? (I forgot) her makeup was absolutely horrendous and when we told her we were her for the sale and she questioned us, and when we showed her the sign she said "oh is it national lipstick day? Is this sign updated? Can you read this sign?" Even when picking out lipsticks she had us look for it through the employee drawers because she couldn't find it. She could barely read the lipstick name on the actual product and I question, why are you hiring workers who don't even know how to do their job? She was messing around with her coworkers as well, both doing weird gestures and messing around, very unprofessional. Again, it was an Asian employee who works at Shiseido with thick black glasses and doesn't know how to stop talking. read more

Two for you Macy's. If you plan on returning items, avoid the woman known as Kobra. Lord forbid if the tag falls off from point A to point B. She's not a people-oriented person and doesn't belong in customer services because this is my 3rd run in with her and the issues were all different. Go early to avoid parking issues... it's a horrible layout. The store itself is poorly designed because the men's and women's departments are separated entirely in different buildings. Please note that the shopping experience is not customer-focused because of you pick up an item in one department, you cannot purchase it on another department, whisky tango foxtrot. In all, consider this a free consultation service and consider these brief assessments as on the house. read more

Terrible store! It should close. There was one register open for the entire basement floor. I asked a woman in lingerie for help and she said she couldn't help me because "she just got here." I asked if there was someone else who could help me find a size and she responded, "No I don't think so." I found what I needed on Amazon and will not return to this dump of a store. read more

For men's clothing department Mansoor and Bijan helped me out pick out a suit. For women's perfume and make up department you have to talk to Mojdeh. She is the best. read more

I feel like they hire everyone who applies because they are that desperate. There was this lady at the register not doing anything while there was a big line and when it was my turn to check out she has the audacity to take her time and not finish my transaction and take her time talking and giggling with her co worker. They have no respect for the customers time and have a shitty attitude. read more

I used to love Macy's, but now I kind of hate them. The main reason for that is that their store cards are a scam! Do NOT ever sign up for one! They claimed that an in store payment wasn't made by me. I paid what I owed in cash but unfortunately, I lost the receipt. Always save those receipts as proof for everything! Store it somewhere separate in a box or folder if you don't pay for stuff online or over the phone with a checking account. I'm pissed! I know that since there is no proof now, they'll lie & keep on adding late fees to my account. Long story short, this has happened to me before as well as lots of other people online with other merchants too. Even with proof, they'll come up with a lot of b.s excuses to how the payment was made late. My husband told me that it's common for some places to hold a check and not note that payment was received so that they can deliberately charge you late fees! So I stopped using a few cards because of that. It's better to cancel cards like that yourself & get that you requested it in writing. They're counting on you to not keep track of things & to believe whatever they say. Macy's & other places will harass you with calls & letters that are empty threats as well. I've heard stories in here about how full balances have been paid off only to get hit with a sneaky interest fee plus a late fee afterwards. Block their number. Some smart guy on here told other people on yelp to send it by certified mail to where a signature is required that the letter was received so that they can't claim that it was never received, lost in the mail, that you mailed the check late, etc... Brilliant!!! Here is a very interesting article on what Macy's & other shady businesses do to scare customers into paying for made up crap: https://www.experian.com/blogs/ask-experian/can-you-go-to-jail-for-not-paying-your-bills/ Also, the quality of the clothing isn't as nice anymore usually. The racks are a disorganized mess whenever a big sale is going on. Most of the women's clothing they sell there now look tacky with to much embellishments on them, plain, or something an unstylish grandma would wear, lol. Same with most of the shoes & jewelry too now usually. Sometimes I'll still get lucky & find something cute there, but not that often anymore. No wonder the Sunnyvale location is going out of business or is going out of business. It's also hard to find a sales associate to help ring people up now. The lines are usually long at peak hours & days. Some of those cashiers are very pushy when they ask you to sign up for a card. Just lie & say that you have one already but that you don't want to use it now, lol. Or say that it was recently stolen & you're waiting for a new card, lol. They have to make a weekly quota which is sad. I'll still shop there since they carry brands like INC & other brands that I like. But I'll never ever use that stupid Macy's card again! I did close the account a year ago. This is partially how they scam you to get back the money on those great 'sale' discounts. Also, 'sale' prices often have exclusions or are raised before they're put on 'sale' sometimes. Know what an item is normally worth before you buy it on 'sale'. Do your research & know your consumer rights. Get everything in writing too. Never give out information on the phone. You need written proof of everything to protect yourself from card scams & anything that has to do with finances & personal information. read more

Customer Service by telephone is NON EXISTANT !!!! The absolute worst customer care I've ever experienced. For 35 minutes I have used the prompts designating departments, none of the attempts reached a person or department to speak with. I have redialed 4 times, attempting to speak to someone, anyone, yet, each different attempt met with a pathetic "we're sorry that department is not answering". I even attempted to finally reach a person by using the prompt where it asks if I am in the parking lot, awaiting a pickup of an online order. I answered 'yes' I am in my car, after 4 attempts the prompt says, "we're sorry, there isn't anyone answering in that department" .... yet, indicates "please stay in your car, and open the trunk" .... An organization as large as Macy's should have a professional method to deal with it's customers. I am about to visit the store and cancel my account. They're "ready on the spot" bombarding me with daily email offers, yet, when it comes to customer service they may as well be out of business. read more

I've seen bad customer service but after having been quarantined for over a year, I haven't been to the mall in that long so this was a sad reminder that customer service just sucks at Macy's. The At Your Service line somehow went quickly but I wanted to try on the items so I don't have to come back for the returns. They had 1 fitting room on their bottom floor that was open, out of 2+ others that were closed for no reason stated. Asked another lady where else to go and she just randomly pointed at another fitting room but it was closed. Found a room upstairs and tried my items. One top I would've liked had stains on it! Ewww! Didn't even try it on. I went to do my returns and the lady helping me was nothing short of an idiot. You work there. How can you not know which order # to use for a return? She kept scanning the pickup barcode and then I told her to just enter the order #, and, what a surprise: IT WORKED. Idiot tried to scan again for another order but of course it didn't work cuz that's not the right #. When I told her I wanted to pay off my Macy's card while I'm there, I told her I didn't have my card and if she can look it up. Then she told me my balance was $100. Ummm I never shop at Macy's except this order and I returned all but 1 top, which was like under $10. At the very end she's like "it takes a few days for the credit card to reflect the credits." Customer service jobs these days will hire just about ANYONE. Guess Macy's is that desperate for bodies, this idiot lady has a job. read more

The young female staff working at the Return desk on the women's side had no idea what good customer service should be. While she processed my return, she was chatting loudly with another staff who was inside the stockroom the entire time. She was facing away from me and busy talking. Never once acknowledged that I was standing in front of her. Macy's trained them how to be cashier but nothing about the basic customer service. I also saw two young staff half laying on the floor in the handbag department and sleeping in the early afternoon. One girl obviously in deep sleep as her mouth was wide open. Macy's really had fallen big time from its old image. read more

High End Watches Department The 2 sales associates were old fashioned and rude. Very very rude. Only serve me when they realized I am buying. They use their sneaky eyes to stare at you whole outfit to judge if you can afford. I HATE IT read more

0 stars rating for Macy's Mens in Westfield Valley Fair shopping mall in San Jose, CA. Men's suits on sale today. After telling the Sales Associate that I didn't want to open a Macy's credit card, she straight out told me I couldn't get the sale price unless I opened a Macy's account. That explains why the line was moving so slowly and it was taking an unusually long time for each customer to get checked out - she was scamming everyone in line. read more

I am a regular & happy customer of Macy's. This is about my visit yesterday to the footwear section. I was struggling to find something specific till I met with Jamilete. She went above & beyond in assisting me. It is hard to find a person as understanding & dedicated I was not finding one option but then ended up buying two! read more

Worst Macy's I have ever been to, most incompetent staff I ever come across. I've had issues here almost everytime I go there, do not come here unless you want to wait in line for over an hour and the next given an attitude and not even properly helped read more

Remember when you'd go to the shoe department at Macys and you'd get two salespeople trip over each other to help you? Now, you have to stand in line at the one register in the entire department that has one poor salesperson trying to pull shoes from the back, ring up sales, and pick up abandoned shoes from the floor. What has happened to Macys? Unfortunately, this is not the only one like this. What a depressing experience. read more

Worse customer service ever. Not enough people to man any of the clothing stations. People are scrambling to make purchases. Awful all the way around. Doesn't even deserve the one star. read more

This is for their furniture department. We started accidentally with the mattress salesperson, who was friendly and responsive. She told us a little about the furniture then found us a furniture salesperson. The furniture salesperson was ok, but everything we wanted was out of stock and unable to order. The furniture salesperson then sent us to "take and go" furniture and ignored us. The "take and go" furniture person was nice, but extremely slow and made lots of errors, and did not know how to do many transactional items. End result was that we found something we wanted to buy, but after 2 hours they couldn't sell it to us. It was on the floor and tagged and ready to go, but it wasn't entered into their computer system as "inventory." We spoke with the manager, who said that the warehouse just needs to enter it, and everything will be resolved within a few days. It's been months now, and no one returns my phone calls or emails to the department, and customer service keeps telling me to call furniture if I contact them. As far as I can tell, no one we interacted with in furniture at this Macy's cares about the customer. I can't blame these employees. I think about how badly Macy's is doing, and how their culture is. No wonder they treat customer "service" this way. read more

In the women's department at 12 PM on a Sunday and having to wait in line at both of the two dressing rooms they have open. Not good Macy's