Excellent 5-star service from Mariam at fine jewelry department and the other female staff at dinnerware area. With Mariam, our conversation started off with a mutal agreement that "real diamond is not the same as lab-created diamond, and it's much better." A common sense is not so common anymore? She not only answered all my questions but introduced me to loyalty program so we could take advantage of reward saving. Besides being professional and knowledgeable, she was also patient, warm and honest who didn't try to hard sell or up sell, instead focused on building relationship with me. She cared about what I wanted and respected my choices. I liked her advice of "put your liking first." when I expressed the tendency of considering my offspring's liking. Moreover, while being congruent, she also made wonderful suggestions. I will keep her in mind for future jewelry shopping. We also learned about "Villeroy & Boch" dinnerware pieces from the awesome staff. Their ceramic/porcelain wares are amazing! Looking at them fascinated me as I am learning ceramics and love odd-shaped mugs and plates. Highly recommend checking them out. read more

Bloomingdale's - Department Stores Near Me - Santa Clara, California

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I would give this place a one star if I could, the general manager, there is extremely rude and unprofessional. I have no idea why they would ever make her general manager and lead a team. Don't waste your time poor employees I really do wish that they would have a better leader than what has been placed there. I would be extremely mad as well. If I looked the way that she did. read more

Bloomingdales is my favorite store to shop at! I love to stroll in "just to look" and try on things for fun but also go when i'm looking for something for an event coming up. The layout, lighting, and neat hanging of all the clothes from different brands make it easy for me to see what pops out at me. I love when i feel like the clothes find me! I've shopped here recently twice, one for a wedding event and one for my birthday dress just on a whim. The clothes r higher end but make me feel so good so im happy i can come here and shop bc it's so close by! Also, their tailoring isnt free but the service is very convenient as u can get a tailor called up to help u right before or after purchase. They usually require at least a week but can let them know the urgency. We've paid $65-$120 for different dresses. read more

Bloomingdale's - Summery dress - Department Stores Near Me - Santa Clara, California

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I needed a new dressy outfit, from sport coat and shirt to shoes and belt. I have had the occasion to do so in a long time! The associate was great and helped me find a really sharp look for me. We even called my partner via FaceTime and she was very approving of the look! read more

Terrible service , employees took over 5 minutes to acknowledge people. No hello, no helping.

I was shopping for a wedding guest dress and it was about near impossible to find help from anyone. The customer service is about like shopping at ross. Shockingly bad considering it's a high end department store. read more

I had such an odd interaction here that I needed to leave a review. I came to the Chanel counter for a refill on my foundation. The clerk told me my color was sold out but they had the next color up. I asked if it was too rosy for me and she said no, then looked at me again and said I'm too pink so yes, it would be too rosy for me and then walked away. I turned around, thinking maybe she was looking for an alternative for me but she was just on her phone at the register and looked bored. She didn't bother to help, ask questions, or give me alternative options. So I walked out. I went to Nordstrom and the experience was a total 180 - they took the time to talk through my options and explained that my foundation was discontinued. Idk if the Bloomingdale's girl was having an off day or what, but I would be wary of shopping here in the future. read more

I received a gift from Maison Francis Kurkdjian and I needed to exchange for a different scent as I still had some of the one I was gifted. I know this fragrance is pricey but it's is absolutely amazing. I was greeted immediately by Leo at the counter with a warm smile and greeting. Leo immediately looked for the scent I was looking for but it was out of stock. Leo right away placed an order and we had a great conversation during this period. Leo even honored the 10% off promo for me instead of just doing an even exchange. When my fragrance arrived I went to pick it up and Leo was there. Leo walked with me over to pick up and personally assisted with getting my package and bringing it back to be engraved. Leo's customer service was beyond top tier and very rare from my shopping experiences. Bloomingdale's is lucky to have Leo and I can't wait to go see him again. Leo gave a sample of what will be my next purchase as I am loving the scent. I will return and recommend anyone who is looking for an amazing scent that will last all day to check it out and ask for Leo. You will absolutely enjoy your experience! read more

Service at the online pickup counter was awful. I asked the lady there where I can do online returns and she said at other registers inside Bloomingdale. So I went inside and asked a man there and he directed me back to the online pickup counter since I had an online order. I went back out and told him she refused to help me and so he walked me back to the counter and directed her to process my returns. She was epically unhappy and upset. She asked for a manager to take over my returns after ringing up the first 2 dresses. I have no idea what their issues are but they should work out where online returns should take place. I was appreciative of the gentleman that walked me back to the counter and ensured she took care of me whether she wanted to or not. read more

The store is filled with quality clothes. Their house brand is aqua, and it's more affordable and stylish, but not great quality like the rest of the brands. I like how the store keeps their clearance rack very small, so the rest of the store is organized and beautifully displayed. Customer service has always been superb! read more

Girls so nice and I bought some boots here . She was very helpful and attentive, good service on a Friday night , thank you so much

(Ryan Reynolds voiceover) The vibe is fab boutique shop within Bloomingdale's. MONCLER! Hannah & Bianca warmly greeted me. I was looking for a white puffer coat... Without hesitation Hannah, pulled out a sporty Moncler creation. It was fab but a tad large. She offered to special order the jacket and have it avail by le weekend. Wow! And for sizing she brought out another jacket of a similar cut that accentuates my fit physique. I do have a predilection for mischief. Isn't that right, ladies? Well, it was perfect! And the bold shine puts a new spin on silent luxury. My gosh, I felt like Tom Cruise! Wow. Just imagine Tom as Green Lantern. Stop...not sure where that was going. Haha! The point I was trying to make was there was a great feeling of warmth and playfulness underneath the somewhat sinister shine of the black puffer that it made me feel like Ethan Hunt in the next Mission Impossible movie. Had to get it. Felt like Moncler could help me make any Mission possible. Hannah & Bianca, thank you! You ladies rock! Ciao for now! And you know I'm coming back! Woohoo! ‐----------------------------------------------- The vibe is Bloomingdales here at Valley Fair! Maritza warmly greeted me! I needed a vat of the best Kiehl skin care product to keep my skin uber soft from all the manly things I do from sitting at cafes to swimming a mile. Chlorine and caffeine can be rough on the skin. Maritza helped toute de suite. And the Kiehl Crème de Corps fit the bill beautifully! Sans fragrance aussi! Perfect! Got a small travel size for the gym bag as well. Then she went out of her way to provide samples of other Kiehl facial wash skin care products that were definitely superior to what I usually use (dilute Palmolive dish soap). Will definitely give it a try. The prompt service, the amazing product selection, and the care is truly what sets the white glove standard here at Bloomingdales! Merci, Maritza! Would buy everything again! Woohoo! read more

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I had a particularly good customer service experience with Marisa. I was looking for white shorts for the summertime as my 10-year old Paige shorts were too big and had stretched out. I originally wanted to try Paige but Marisa bought more options like Seven for All Mankind. I realized this fit better. While they didn't have my size, I tried on the smaller size to see if it fit and then I ordered two sizes. Bloomie's is pricey but I like their contemporary styles. Nordstrom used to be so good at buying but now their styles aren't as good. It's nice to have Bloomie's although I admit I cannot afford to come here very often. A few days after I purchased the shorts, I saw a sale and got them price matched on the phone! read more

Store is clean and well maintained. Lots of displays and a very spacious store. Definitely way less cramped as compared to Macy's and Nordstrom within the same mall. Great experience with and service from Tetyana at the Maison Francis Kurkdjian/Creed section. read more

We went here for the Black Friday sale. They had some really good collections for party wear for women! Much more than what Nordstorm had. It was full of wonderful sequences, Christmas colors, gold and silver. They were all great! I wanted to get everything! It's also newer and just fresh overall. The salé however wasn't as much as expected but still pretty good prices compared to the regular price. The service was great, I had two lovely women ask me if I needed a fitting room and checked in from time to time if I needed help. They were very courteous and accommodating! The only hold up was at the billing when our cashier needed to be given direction on how to pack the dresses and she took much longer to get us sorted. Which was fine cuz she might've been in training. Men's collection was pretty great too. Definitely worth checking out for holiday shopping! read more

Bloomingdale's - Department Stores Near Me - Santa Clara, California

Paris was very professional and patient with me at Bloomingdales Valley Fair. She helped me choose three perfumes and took the time to explain everything clearly. I'm very happy with my purchase and plan to open an account at the store so I can continue shopping with her. read more

Bloomingdale's at Valley Fair in Santa Clara, CA gave me the best shopping experience I've had in years --pre or post-COVID--while looking for high-end women's clothing. The store is elegant, with a wide selection, quality pieces, and a great price range. Huge shout-out to Jeanette Siebert in women's designer clothing for her outstanding service! She helped me find several beautiful dresses and shoes for a high-end wedding, something I couldn't do even after visiting Saks and Neiman Marcus. I'll definitely be back! read more

February 22, 2025 - 12 to 1pm - MAJE SECTION I came today to return 3 Maje cardigans to the Maje section at Bloomingdale's. The cashier (20s, thin rectangle glasses, black hair, female) didn't understand why I wanted to return my Maje items to the Maje section of the store. I assumed it would be easier for the cashier but she kept saying "in terms of what?" and kept telling me to go elsewhere to process my returns. So I went to a different cashier on the same floor. This cashier processed 1 cardigan and then brought me back to the Maje section for the other 2 cardigans. It was hilarious. I'm not upset that they only accepted 2 of 3 items for the return. I'm upset that this location hires cashiers that refuse to... cashier. read more

Super attentive and welcoming staff throughout !! Also they have a pretty good selection of different designers

Don't go to the Moncler counter. A waste of time and income to money hungry exploiters at their establishment that don't care. Go to anywhere else but, Bloomingdale's for your luxury good purchases. The employees they hire are extra, unhelpful, self-centered, and unprofessional. It's a waste of time again so take your well earned money elsewhere to spend I promise it'll be the best decision you could've made. read more

Another shout-out to this location for providing amazing services at the Customer Service Department via Chiffon. She was so pleasant to work with, made everything extremely easy, and put a smile on your face for the rest of the shopping experience. I continue to appreciate this Bloomingdale's retail location, especially given the San Francisco store closure. It's always helpful to see the styles in person, make purchases in a real store, and do any returns and exchanges from the online transactions. It'd be great if they include a larger selection of contemporary clothing (2nd floor), as the section seems to be getting smaller over time. I will continue to be a loyal customer. read more

I came in looking for a formal dress for a gala. What a beautiful selection of dresses in a variety of sizes! Sophialoren helped me and I found a dress. Plus, I had the dress altered and pressed in one hour by Flora, the expert tailor. What a great shopping experience!! read more

Bloomingdale's - Special occasion dresses! - Department Stores Near Me - Santa Clara, California

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Can't speak to the actual store or items because I only bought something online and came in to return it in the women's department but I have to say I was a little intimidated going inside because they have security personnel and fancy looking items which I don't normally buy, but the lady who helped me was extremely nice and made the return process very easy for me. The clothing inside was really fancy looking and I saw some sale racks. Personally I'm not a big shopper but if I was I'd love it here lol When I walked in I saw they had many designer kiosks, I slowly walked by the Botega one to see if they had the bag I was eyeing but they didn't. read more

Bloomie's opened just yesterday in Silicon Valley's upscale Westfield Valley Fair, and it is VERY nice!! It's levels above the Stanford location which has been showing its age for a long time now. You'll find many ​familiar name brands, like Saint Laurent, Bottega Veneta, LV,​ and Moncler, but here you'll find higher-end​ products within the well-known luxury brands. You'll also find Missoni bedding and an entire section of Kluft beds. We're talking nice luxury! They're celebrating their opening with plenty of fun hoopla, which I believe will be going on all weekend long. My fave was the Spin-to-Win game. We spun the wheel, and we won a Bloomingdale's umbrella and a nice metal straw and pipe cleaner. A lucky winner could even walk away with a $100 Bloomie's gift card! You just need to be an existing "Bloomingdale's Loyallist". Simply give them your phone number for verification. They were also giving out alcoholic snow cones, had a few arcade games and a fortune teller. Employees weren't the most knowledgeable, but the ones I engaged with were all very enthusiastic and pleasant. Hey, it's only day two for them on the job for them, so let's give em' a break and some time. I LOVED this gorgeous brand new glam location! If you're going to "shop till you drop", do it HERE! read more

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Would not recommend coming at all if you're of color. We came to buy some heels, the young lady at the gucci/dior shoe department her name is Seona, She blankly ignored us seeing that we were looking at the shoes but once a Asian lady and her daughter walked in she right away greeted and offered them help. Seona acts as if she owns these brands as if she's better then us. She is a horrible representative of these brands I adore, would not come back. read more

I've been here a few times over the years but the grand reopening in May was just wow! The way the store is set up now and the product they have, I wish they would do the same for their Honolulu location! Definitely stop by if you are in the area! read more

Bloomingdale's - These pans are sooo cute! The brand is GreenPan - Department Stores Near Me - Santa Clara, California

New Bloomingdales in Valley Fair was impressed after my Somisomi ice cream and stop by on Sunday. The store look sparkling new, renovated, the associates are well dressed. Bloomingdale's is huge and beautiful with high end quality merchandise, clothes, shoes, perfumes ,etc with variety brand and luxury names. You can comfortably spend alot of time browsing if that your thing. Parking is easy fairy close right by the store. I want to love everything about Bloomingdale's but that would be living in an ideal world..lol. Hope during COVID 19 they will continue keep the store is shiny, clean and great customer service. read more

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Yikes. Strong recommend to pass on this one. I brought in a return with a receipt for a pants I'd bought less than a month before. It's from the aqua brand, and it was the last pair, but the tag had ripped off when I was trying it on. I didn't expect to return them since they were for my wedding rehearsal, so I didn't really mind that much. But then, my wedding was cancelled due to Omicron. It'll be rescheduled at some point, but I needed to recoup as much funds as possible and since I was going from a winter wedding to (probably) a spring one, I decided to return the pants. I brought the receipt and pants for a return. I said it didn't come with a tag-- huge mistake. Should have clarified it came off. Anyway, the manager Marisa literally started yelling at me in the middle of the store. Like, not exaggerating, actually yelling. It was so awkward. She accused me of wearing them-- which I'm sure happens, but did not in this case, as it was special event clothing. Also, she didn't even look at them, let alone inspect them-- she just yelled it in the middle of the store which was embarrassing for both of us. I tried to deescalate the situation by asking her to show me on the receipt where it said items could not be returned without a tag. She started yelling again that she was the manager and it was her call. At that point, I was tired of dealing with her so I decided to take the hit and bail. I've attached a picture of the receipt, which says, "you have 90 days to return this merchandise in saleable condition" -- NOT "Marisa, floor manager of the Westfield Valley Fair Bloomingdale's, can decline a return without inspection while yelling." Honestly, I love Bloomingdale's and will continue to shop there, but probably not at this one. read more

Bloomingdale's - There you go, Marisa! - Department Stores Near Me - Santa Clara, California

Had a wonderful experience yesterday at Bloomingdale's! I Had had mail order returns and I had the wrong dress sent to me and the sales service man was wonderful helping me! He was so patient and kind! It's hard to find good service and I'm so thankful for the stellar service I received. Thank you LUIS CARBAJAL For helping me and giving me 5 star service!! You're a wonderful and kind person who truly cares about your clients!! read more

IMHO This review is for the 2nd floor women's bathroom... This is Bloomingdales! This bathroom needed cleaning. One toilet was closed off for repairs. At least 3 more had flushing issues or dirty toilet seats. The one stall I eventually found "presentable" had no seat covers available. I was rather shocked at the lack of service attention here. The one bright spot was the young gentleman (wish I'd caught his name) who gave us specific directions to both men's and women's bathrooms (on separate floors), then wished us a nice evening. He could tell we were lost and asked how he could help us! Thank you!!! read more

This was my first shopping experience at a Bloomingdale's. I came in specifically looking for a pair of Gucci boots that were sold out everywhere. They had them in stock!! I was so excited. The associate who helped me was extremely friendly and patient as I tried on different sizes, asked questions, and took time to think about it. She wasn't pushy at all and just seemed happy to help. I didn't catch her name but she was a young blonde girl who previously worked at urban outfitters. She got us signed up for the loyalty program, which is a free way to earn points while shopping. I will say the atmosphere of the store was quite nice. It is VERY overwhelming. The displays are beautifully merchandised and it is very organized. I would say it's easier to shop if you have a specific item in mind. Or if you have an unlimited budget I could see that working in your favor as there is so much to shop through. Overall I will definitely be returning. I'm excited to see what other exciting items I purchase from this store. read more

Bloomingdale's - One of the entrances from the mall - Department Stores Near Me - Santa Clara, California

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Terrible customer service in the jewlery department. While they are friendly, they fail to record what items are bought by customers. Due to this, I could not get an item fixed without paying. And even with the original receipt they would not add the item to my customer profile. I will not buy anything further from this store. And will recommend others not buy there. read more

In looking for clothes for a special occasion for my wife we decided to shop at Bloomingdales since the other stores proved to be inadequate. Much to our surprise, we encountered outstanding assistance and customer service. Kiane is the best stylist we gave seen in many years. Add exceptional care and attention to detail, which is almost a lost aspect of stores in general and definitely in department stores. We also had a similar experience with Isabella. The kudos for an exceptional team goes to the general manager, Amanda. We strongly recommend this staff and store for an outstanding shopping experience. We will be back. read more

Well I must say that the store is beautiful but the service leaves much to be desired. Much to my chagrin, this is the type of store that profiles its customers. Meaning that they will scope out customers and approach those whom they think are likely to spend money. I was in the store for 40 minutes this past weekend, and not a single person greeted or acknowledged me while I was shopping. I wasn't dressed to the 9s or dripping in designer but I was dressed presentably and held multiple items in my arms. In other words, it was clear I wasn't just there to browse. It wasn't until I was in line to check out that someone finally spoke to me. I signed up for a loyalist account, paid for my items, and went on my way. Then when I went home I continued to browse the website and realized that regular priced items were supposed to be 20-30% off!! This promo is being offered in stores and online, from 1-1 to 1-5, so I was definitely eligible for the discount. Guess who did not give me a discount? The hapless sales associate, who apparently didn't know about a promotion going on storewide? Useless. Very dissatisfied with my first - and unfortunately last! - shopping experience at the valley fair Bloomingdales! read more

This review is for Joanne in brand purse area. I'm here so ready to get something for myself and my daughter for our bdays. I'm in a baseball cap and rip jeans and thought I would it be helped. Joanne went above and beyond. She walked all over with me until I found what I wanted to buy for us. She gift wrapped it and made it all perfect for me as well. I cannot believe the amount of amazing service I received from her. I will be back to shop because of Joanne. read more

Employees are friendly but every time I shop here a security tag is left on and I constantly have to go back and have them take it off. Incredibly frustrating, probably won't continue shopping here for their lack of consideration read more

Adult wonderland I was greeted not the way I should but I was greeted. Privileged people will act the way that serves them. BUT; I will return to visit every part of this wonderful looking layout of a store. read more

My girlfriend bought something that soon after went on sale. Most other stores will price adjust prices over the phone. Instead, Bloomingdales makes you to drive to the store and waste energy to adjust sale prices. I tend to only write negative reviews when I feel my time is unnecessarily wasted, which Bloomingdales has achieved. We drove in traffic to the mall only to find the store closed early on a Friday (4pm!) for a private media event. Now we have to try again. While the correct business hours were indeed reflected in Google Maps, it wasnt on Yelp. This is a very unusual closing time. Again, this is over a matter that should be a phone call or email, and not take hours of our time to resolve. Care about your customers, not media and influences. Your priorites are wrong. read more

We were checked out by Lana and she is beyond the sweetest person ever! She told both my mom and I about how much rewards I have, how I should try on the jeans with the tag at home and see how it fits and also how o should care for the jeans so they do not fade or get ruined. If you ever need assistance in the Jean department hey Lana to help you out! Second time I purchased something from Bloomingdale's and I always have the greatest encounters with their employees. Way better than Nordstroms read more

Had a delightful shopping experience today thanks to Souher! She truly went above and beyond to help me find exactly what I was looking for in both denim and sunglasses. I'm usually the kind of person who prefers to shop alone but I really enjoyed working with her. Looking forward to coming back soon! read more