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    Macy's

    2.7 (838 reviews)
    Closed • 11:00 am - 8:00 pm
    Updated 2 weeks ago

    Macy's Photos

    Recommended Reviews - Macy's

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    Inside were a base mascara, mascara and Genefique Ultimate is a skin barrier to repair, boost radiance and correct signs of aging
    Miriam T.

    I finally had the chance to go to Macy's in Valley Fair. I was there to buy Lancome's UV lotion. The sun's UV has been strong that I felt my skin burn. The Japanese brand wasn't protecting my face that I've seen spots on my cheeks. Lancome's UV Expert looks great in its packaging. The sales clerk was very helpful. After I made my purchase, she gave me a complimentary makeup inside a big pink Year of the Horse Lai-see (envelope). It's so pretty. It's fun to browse the cosmetic counters to see what to try on and new products being released. They always have a free thing to give away when you purchase a certain amount. The store is well lit and organized where you can find things easily. At the bottom floor, there's a dept called Backstage where you can find various items on sale.

    Dresses, but not the ones my wife was looking at
    Pete A.

    I give this store more stars than a Nordstrom. The service was actually better and the selection was far bigger for evening dresses, etc. Huge selection, big store, and plenty of staff to help.

    Chris C.

    Stopped by Macy's today with the family and had a really solid experience. The store was nice and organized, which made browsing easy even with the holiday rush. The Toys R Us section was well stocked with plenty of toys still available, which was great to see this close to the holidays. Lots of good sales throughout the store too, making it a convenient stop for holiday shopping without feeling overwhelming. Overall, a seamless experience before the holidays.

    Elisa G.

    I was looking for a Nespresso machine on sale and I found a bunch of them here. They're on sale for 25% off of original price. This is a great place to buy Christmas presents for those who love coffee

    Inside of the Store
    Ryan B.

    I have never been to a Macy's that literally divided the men's and women's in to two two completely different areas and I mean entity separate places at a shopping mall. For the average shopper, depending on the pursuit for men or women's clothing, this is ridiculous and a major inconvenience. Staff were not at all attentive but we're definitely concerned as to why I was literally standing in one place for several minutes, even though they saw my wife walking with me and head straight to the bathroom. I got so annoyed with them I literally started walking around hoping to get their eyes off of me, but I think it only made it worse. The prices were literally the same that you could find any other Macy's, on the high-end, but maybe on a better day they're much more affordable for the general customer. I don't see myself coming here anytime soon we're probably ever again. 2/5.

    Curbside pick up fail
    Adelaide C.

    This review is about curbside pickup. Why even offer curbside pickup if it doesn't work? I came at 7 pm, 2 hours before closing. I tried to check in by clicking on the button that was provided in the email for my order. It did not work. Then I called the phone number and no one answered. Twice. The only reason I ordered at Macy's is because my purchase came with a free gift. I walked in and went and got my package at the At Your Service desk. They told me I didn't check in online. I tried again and it still did not work. I explained that I called twice and no acknowledgement they were not picking up the phone. There were two staff working at the desk and just me and one other customer.

    Toys R Us area located in the basement level at Macys

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    Macy's Reviews in Other Languages

    Ask the Community - Macy's

    Is this location still open for business? I've been calling for 2 days straight and no department is answering the phone.

    Yes, They are open, same location and same hours.... they don't have a switchboard anymore

    Are the dressing rooms open?

    Most of them are still closed but at least one was open today while I was there.

    View All 5 Questions

    Review Highlights - Macy's

    “Recently I went to the Men's section at Valley fair to help a significant other find a men's sport jacket.”

    Mentioned in 73 reviews

    Read more highlights

    Franco Uomo - Franco Uomo Signature 3-Piece Suit with Loro Piana Fabric worn by Justin Belcher at the Ameswell Hotel in Mountain View.

    Franco Uomo

    4.7(236 reviews)
    0.3 mi•West San Jose
    •$$$

    Exceptional experience from start to finish! My husband chose Franco Uomo for his custom wedding…read moretuxedo this past May, and we couldn't be happier. The team's service was outstanding, guiding him through every step of the design process with expert advice on style and cohesive details. Their meticulous attention to detail during fittings ensured a flawless fit, making precise adjustments. Some adjustments were so subtle only a master tailor would notice, yet they elevated the entire look! We've recommended Franco Uomo to countless friends, not just for their impeccably crafted suits but for the unparalleled service. They genuinely care about making you look and feel your absolute best.

    I had an AMAZING experience at Franco Uomo - Palo Alto. We worked with Ibrahem, and from the…read moremoment we told him this was our first time doing a custom tux, he opened up Pandora's box for us! It was an incredibly informative session that opened our eyes to so many possibilities. The world of custom tuxes is next-level, and Ibrahem walked us through every detail with such care, creativity, and enthusiasm. They truly have EVERYTHING --a wide variety of fabrics, shirts, buttons... if you can imagine it, they have it. His thoroughness got us genuinely excited about our wedding, and we even learned a few things along the way. Before we left, he even gave us a thoughtful list of questions to ask other tailors we were planning to meet with--which really speaks to his confidence and professionalism!! We left feeling informed and incredibly grateful for the experience. Highly recommend.

    Photos
    Franco Uomo - Inside Franco Uomo Santana Row

    Inside Franco Uomo Santana Row

    Franco Uomo - Your consulate stylists and tailors, David and Ike!

    Your consulate stylists and tailors, David and Ike!

    Franco Uomo - Franco groom Mayukh wearing his Signature Custom Tuxedo.

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    Franco groom Mayukh wearing his Signature Custom Tuxedo.

    Eli Thomas Menswear

    Eli Thomas Menswear

    4.2(79 reviews)
    0.3 mi•West San Jose
    •$$$

    Nice place with a pretty solid selection of suits and more casual garments. The staff is helpful…read moreand willing to chat with you in depth about the offerings. Prices are quite reasonable for what you get -- there was a nice Corneliani blazer in camel for about $1200 which is a great deal for that kind of piece. Recommend to folks in the area looking for some fine tailoring!

    My now husband and I had the best experience here. Starting off, my husband knew exactly where he…read morewanted to go to purchase a suit for our wedding. They where open and clear on rent vs purchase and having pricing on the options, he decided to purchase due to wanting a specific color and wanting to keep his suit for future uses. From there we went on to see exactly what shade with great help from Jim. Every single step was just great and the owner came out to even great us and started giving our 2 kids candy and a toy car to push around the store. We felt so welcome, he also heard me talking about my dress color and suggested a custom tie that would pull in the shade of ivory from me dress and my husband's white dress shirt together. Shortly before leaving, they mentioned they also do alterations on wedding dresses since I had mentioned my dress still needing alterations. Fast forward a week later and I'm getting quoted an amazing quote to have my dress altered, so much stress was relieved! Every visit in to pick up our wedding attire was 100/10 and I highly recommend going in. We absolutely loved the entire experience and can't say enough about everything!

    Photos
    Eli Thomas Menswear - Thank you ricky for your professionalism and advice throughout the process!!!

    Thank you ricky for your professionalism and advice throughout the process!!!

    Eli Thomas Menswear - LTR: SIL, Husband, myself, BIL, BIL

    LTR: SIL, Husband, myself, BIL, BIL

    Eli Thomas Menswear - I said yes, to the coat!

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    I said yes, to the coat!

    Nordstrom Valley Fair

    Nordstrom Valley Fair

    3.6(959 reviews)
    0.2 mi•West San Jose
    •$$$

    Enjoyed my visit to Nordstrom this afternoon. I hadn't been there in many years. My main reason for…read moregoing was to browse and admire the designer handbags, my current obsession, without buying anything. They have a really nice selection. I was able to see bags and charms from Coach, Tory Burch, Kate Spade, Longchamp, and many more designers. I had admired some of the bags online and enjoyed seeing what they looked like in real life. The biggest surprise was Coach. I burned out on Coach purses over 10 years ago, but found some of their bags to be quite beautiful and well-made. I also saw some Tory Burch bags I really liked, and I'm not usually a fan. One sales associate offered to assist me and then kindly left me alone and let me browse. Spending time at Nordstrom was one of the highlights of my visit to the mall.

    I thought about this, and I think these are the issues with this store:…read more1) No employee seems to stay long, and most people seem inexperienced, bored, and new. The old Nordstrom I knew had employees who stayed for decades. For years, the same guy who sold high end shoes always helped me and knew me. The cosmetics staff were super friendly and knowledgable and I would return to them (they gave me their card). Not one employee at this store is recognizable anymore from one trip to another and no personal cards. 2) The customers are ruder and more entitled and don't even buy stuff (which might explain the exodus of the best employees). 3) used to have great special events, like a huge holiday makeup event with experts from the industry for card holder you had to RSVP 4) live piano music!!!!! 5) dressing rooms: you are on your own most of the time 6) the vibe is completely off here and no one seems to be selling or buying much... 7) the physical paper copy of the Anniversary Sale I grew up in Seattle, and, when I moved to Silicon Valley 25 years ago, Nordstrom was still my favorite best store ever. I miss it. I actually prefer The Rack in Saratoga these days or just shopping online.

    Photos
    Nordstrom Valley Fair
    Nordstrom Valley Fair
    Nordstrom Valley Fair

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    Macy's - deptstores - Updated September 2026

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