I'm shocked by the number of five star reviews because my experience was anything but! I walked in and the gentleman at the register, asks "how may I help you today" kindly but as soon as I said that I have a return, his demeanor changes completely. I asked him if they have any sweaters with a different type of material because I found this one itchy, but he's not really interested. He just tells me "let's just take care of this return first and then we'll see". so he processes my return and says "alright, you're all set", without any intention of following up on the question I had asked earlier. I asked again, "so do you have any other sweaters, with a different type of wool, and he says, "well there's some sweaters on the counter behind you. You can take a look ", without any intention of helping. so, I have to literally ask "what kind of material are those sweaters made of?" now he doesn't know either so he looks up the item on his computer and he tells me that they are indeed a different type of wool. It should not have taken this much effort for my question to be answered. Could he be any less interested in making a sale? At this point he gets a call with a customer, presumably, and stays on this call for 5 minutes. I continue to browse and find a sweater that I quite like and bring it up to the counter to ask him to look up the price and material for me. But he never gets off the call, which isn't entirely his fault. But he could have multitasked and or put the call on hold to help the customer that is actually there in person. But he really just did not seem interested in engaging with me. Where's that stellar bonobos customer service I keep reading about? Not present at the Santana row store on Monday 12/22 at 6pm. Management if you're reading this, that guy needs to be fired. You just lost a loyal customer! read more

Had an amazing experience here the staff was attentive and on point with their recommendations! Look for Alex she is wonderful and you'll be in good hands. read more

We stopped into the Bonobos store at Santana Row just to figure out the right size and fit for my husband. He usually dreads clothes shopping, but our salesperson, Oscar, made the whole process smooth and easy. He was friendly, gave great advice, and really helped us narrow down what worked best. The clothing felt like high-quality material, and being able to see the colors and prints in person made a big difference in our decision-making. My husband also discovered that the size and fit he thought he needed wasn't actually the best match--so we were glad we tried everything in-store. Even though we originally went in just for sizing, we ended up purchasing several items because the experience was so positive. Thank you Oscar and team for the excellent service! We'd definitely recommend visiting this location, and we'll be purchasing more from Bonobos in the future. read more

We had a really great shopping experience with Lyndon at this Bonobos yesterday. He went above and beyond to ensure my husband had a wedding appropriate outfit that he looked and felt good in despite his initial apprehension for formal clothes. We appreciate him taking the time to make suggestions and literally running around the shop to pull various sizes and styles to craft a good fit. We were able to order the correct sizes at the showroom style shop and are expecting them to be delivered by the end of the week. Lyndon is a wonderful employee who creates a fun personal shopping style experience. We would definitely go back here. read more

Every time I walk into this store, i have the BEST time with the staff. This evening, I had the pleasure of working with Lyndon E. He was soooo helpful! We picked out a jacket and date night button ups with his help and recommendations. While partner was trying on clothes and giving us a fashion show, Lyndon and I talked up a storm! I had such a great time. Lovely man, lovely store, lovely clothes, lovely employees, and fun music. read more

Bonobos is my go to for men's clothing. Upscale clothes with a variety of different fits... it's amazing how many different cuts of shirts and slacks they offer. Styling is sophisticated but low-key in a good way. Best of all, their customer service is terrific. Their staff knows our inventory very well and are always conscious of a successful experience for the shopper read more

Ask for Alex to help you out when you come here. My experience here was so amazing. I dropped in to inquire about getting a wedding suit, and Alex Arce helped me to pick the right fits for my shirt, suit jacket, vest, and pants. Alex also helped me set up my cart within an hour of trying on multiple sizes and fits and was upfront about discounts and upcoming promotions and even deals for additional items if I wanted them. Alex was very honest about which sizing looks best on my body for each item, so it really helped relieve the pressure off me a lot. It was the most efficient and streamlined service. Bonobos has a variety of fits that can fit diverse body types, so it is a great place if you are looking to get a quality fitted suit without having to go through a multi-step appointment and lengthy custom fitting process. If you are looking for a solid quality suit for any formal occasion at a great value price point with great service and efficiency, this is the place and location. read more

Oscar was helpful getting the correct size chinos and shirts. After selecting the right sizes ordered online. With free shipping they came in just two days. Thank you read more

Dropped by this store to shop for a summer linen suit. Besides the incredible collection they had I wanted to point out how I great their service was. I'm not as familiar with suit sizing, but their in store representative Oscar was very helpful in choosing the right suit size. From helping with the right trouser fit to the the right kind of jacket , he helped in putting together a great look! Cannot recommend this brand and its people enough! read more

The quality, service and value of their products are second to none! A big shout out to Paul Longinotti in helping me find the perfect fit.

Excellent selection in a variety of sizes to fit everybody. From suits to casual wear they have it all.

Ash was incredibly helpful and accommodating. Came in just shy of a week before my wedding, got fitted and found/bought a suit. Arrived two days afterwards and was recommended to an incredibly fast tailor around the corner. The suit looked great on wedding day and it was all thanks to Ash. Thanks Ash! read more

Bonobos - Men's Clothing Near Me - San Jose, California

Alexandra @ Bonobos located at the Santana Row shopping center was very helpful with recommendations and fitting. She advised me and explained the whole process from beginning to end. The experience was pleasurable and fast. read more

Ash is so phenomenal to work with. He re-vamped my husband's wardrobe 2 years in a row and also helped him find a suit for a wedding. He has such a natural eye for style and what would look good on people. You can tell he loves what he does. He pushed my husband outside of his comfort zone while still picking pieces that he would realistically reach for. Thanks for everything Ash! read more

Wonderful store! Really like their clothing, particularly their men's pants selections, multiple options and choices. Their Sales Associates are very polite and attentive. Will definitely go back to this store. read more

Alexandra and Lyndon were immediately helpful as soon as I walked in. Great to chat with and It was very comfortable the whole time. Definitely coming back. Legends read more

I would give six stars if possible because Alex Arce is a rockstar. Alex really worked with me to find the perfect fit for pants and shorts. Alex also taught me a lot about what colors compliment me. My style tends to be a bit basic and straightforward. Alex definitely helped me in that department. read more

Great place with great styles and great advisors. Alexandra Arce (and all the folks I have encountered there) has been extremely patient and helpful in helping me find the perfect fit for pants, shirts, and jackets. I will definitely come back as a regular. read more

Cool experience, Lindon helped me pick fits and styles and then the clothes arrived a couple days later and I look great.

Nice selection, and Ash was very helpful. Walked out with a refreshed wardrobe that fits perfectly!

Excellent collection. And nice assistance and guidance during shopping. Loved coming back.

Great experience at the Santana Row location. I scheduled a fitting appointment and worked with Ash. He was both incredibly helpful and patient, providing great input during the fitting process. He also loaded my different fits on my online profile which made it very easy to purchase online after the fact. Would definitely recommend this store and working with Ash. read more

I had a great experience at the Santana Row Bonobos--there's a good selection of men's pants, and the attendant Paul was very helpful in selecting all kinds of fits and sizes of pants so I could find what I was looking for. Plus there was a first-time buyer discount of 30%! read more

I had a great experience finding my suit at Bonobos. Oscar was very knowledgeable and had some real good suggestions with pairing my suite with a shirt and tie. The price point was good for the quality of the suit I got. Definitely would come back. read more

The guides at the shop are very helpful and knowledgeable on sizing and fit. I would suggest the clothing and service.

Went during the day on a Friday to try on a suite before ordering for a wedding. Alex was super helpful in finding the right size and fit. It took maybe 30-40 minutes. She placed the order in the store and it arrived in 3 days as expected. Suit fits great! read more

Popped in a few weeks ago to browse for some new chinos. Ash was so welcoming, asking exploring questions, and figured out what I needed. After trying three styles on, BAM! Third on was perfect. Ordered in store three pairs and a few days later I had them at my door. Cannot recommend enough the great service and selection at this location :-) read more

Needed a suit and didn't have a lot of time to get it. Tried Mens Warehouse and didn't love the options because I needed an athletic fit, wasted an hour because one store had the pants, another the jacket. Decided to try Bonobos. Angelica was excellent, already had a good idea of the fit and quickly refined it to something that looked great. Shipping is just 2 days which should get it here in time! read more

A great experience with Ashwin Chandra & the folks over on Santana Row. I needed a wardrobe for my first job, and I really wanted a good fit. I read positive things about their chinos, so I booked an appointment. The guideshop agent did a wonderful job helping me find a fit. It took a few different tries, but we got it right in the end. I imagine I will be ordering from Bonobos for quite a while. Thanks guys! read more

Came here on Saturday looking for some shirts for my BF. It was definitely hot this weekend and we were offered a cold la croix while browsing. This place provides great customer service and helps your man find the right fit for their clothing. You won't leave the store with any items. They only help you find the right size for the items they have. You can either order online or in store and it's shipped to you. If it's your first order with them, you can receive 20% off. They have lots of great quality fabrics and multiple prints/patterns for every season (golfing, swimming, professional/casual wear for all seasons, suits for wedding season, etc). They also help you order and choose prints. And it gets shipped directly to your house. read more

Bonobos - Men's Clothing Near Me - San Jose, California

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My fiance and I were just there today. It was a slower day (Tuesday) but Oscar came out and gave us VIP service. I already love the clothes and products there, but it's great service that really gets things across the line for me. Thanks Oscar! read more

Come here if you are looking for expert advise on fit, style, and fashion. Oscar helped me build out the perfect wardrobe and made sure I left feeling 100% confident in my purchase. read more

Ash was incredibly helpful in identifying new clothes for my slightly increased size :) picking out both perfect fit and style for my new pants and shirts. Thank you, Ash! read more

Angelica is my personal shopper and does a great job! Her manager, Ash helped out as well. Highly recommend.

Great clothing, bummer staff. The employees basically sit on their couch until a customer comes in and then they do just about the bare minimum they can. They don't answer their phones and when they do, they cut you off, don't let you finish your sentence and have an attitude that makes you feel like you're a bother to them... even tho you dropped $800 on a suit Also, my suit arrived to my house wrinkled and dusty. I worked retail for ten years so I knew that the staff at the store weren't responsible for the condition of the suit, but wanted to show them anyway. I brought it in to show them and the associate told me "not to freak out" about it and begrudgingly steamed the jacket (didn't offer to steam the shirt or pants...) Pretty lame experience although the suit looks great. read more

Excellent customer service. I walked in looking for some new pants for work. I normally hate shopping for clothes. I'm a long time Brooks Brothers wearer (mostly because I don't like to shop) but was looking for something different. Paul was very friendly - he gave me a few different options, let me try on 4 or 5 different pairs and walked me through their different fits. I was out the door with a few pairs of great looking pants ordered in less than 20 minutes. read more

I stopped in on a Tuesday to test out some of the various fits. Andrew helped try on like 30 items and was super helpful. I'll definetly be picking up more bonobos clothing. read more

Awesome experience- Ash made for an amazing in store experience and I came out with a revamped wardrobe!

Nice design and perfect service to help me find fits!! Thank you so much!! I like to visit there again to get winter clothes!!

We had a great experience at this store. We made an appointment ahead of time for my father-in-law and I to get suits for an upcoming family wedding. William greeted us as we walked in, and generally was awesome throughout. He multi-tasked helping the other while one of us was changing. We found the correct sizes for our suits. Now, the reason for four stars and not five is the inventory. They don't have the stuff in our sizes, and don't know when their inventory will refresh, so we're likely going to have to spend a bundle on tailoring the clothes. Other than inventory management, this place was great, and it's somewhat understandable given there are going to be about a billion weddings this summer. read more