Undoubtedly the worst customer service experience I've ever had. All I needed to know was if a missing item from my order was in the store. No extensions are working, no one is available to answer the phone. I finally got a hold of someone on the 6th try and she could only provide me the extension of the department I was looking for and told me I needed to hang up and call back because she couldn't transfer me. The extension went straight to voicemail. I am so displeased with this level of service and lack of customer care. I will absolutely not be returning. read more

The young female staff working at the Return desk on the women's side had no idea what good customer service should be. While she processed my return, she was chatting loudly with another staff who was inside the stockroom the entire time. She was facing away from me and busy talking. Never once acknowledged that I was standing in front of her. Macy's trained them how to be cashier but nothing about the basic customer service. I also saw two young staff half laying on the floor in the handbag department and sleeping in the early afternoon. One girl obviously in deep sleep as her mouth was wide open. Macy's really had fallen big time from its old image. read more

This is for their furniture department. We started accidentally with the mattress salesperson, who was friendly and responsive. She told us a little about the furniture then found us a furniture salesperson. The furniture salesperson was ok, but everything we wanted was out of stock and unable to order. The furniture salesperson then sent us to "take and go" furniture and ignored us. The "take and go" furniture person was nice, but extremely slow and made lots of errors, and did not know how to do many transactional items. End result was that we found something we wanted to buy, but after 2 hours they couldn't sell it to us. It was on the floor and tagged and ready to go, but it wasn't entered into their computer system as "inventory." We spoke with the manager, who said that the warehouse just needs to enter it, and everything will be resolved within a few days. It's been months now, and no one returns my phone calls or emails to the department, and customer service keeps telling me to call furniture if I contact them. As far as I can tell, no one we interacted with in furniture at this Macy's cares about the customer. I can't blame these employees. I think about how badly Macy's is doing, and how their culture is. No wonder they treat customer "service" this way. read more

In the women's department at 12 PM on a Sunday and having to wait in line at both of the two dressing rooms they have open. Not good Macy's

We came here to browse the Levi's section. Valley Fair does have a dedicated Levi's brand store but the Macy's actually has a way bigger men's jeans collection in a more organized fashion and also...for a better price! I'm not sure why anyone would pick the Levi's store over Macy's. We spent well over an hour here picking out different styles, sizes, and colors. A few times the dressing room door locked itself and the staff were really great helping us unlock the doors multiple times to try on more clothing. read more

Macy's - Clearance in the Levi's section - Department Stores Near Me - Santa Clara, California

I feel like they hire everyone who applies because they are that desperate. There was this lady at the register not doing anything while there was a big line and when it was my turn to check out she has the audacity to take her time and not finish my transaction and take her time talking and giggling with her co worker. They have no respect for the customers time and have a shitty attitude. read more

2 stars for having a clean store, otherwise the service is awful. Strike one: Went here to return some things bought online, and we couldn't find where to return stuff, asked someone and he just shook his head and said he didn't know.. Strike two: Waited at a checkout line (because that's where I've returned stuff in the past) with a Macy's bag clearly from the online store, and clearly looking to return stuff. Got up to the cashier and she said to go downstairs. Thanks for making me wait in line to tell me.. Strike three: The guy that processed the return was wearing a red GAP hoodie. Like, seriously? Macy's has no dress code? Maybe "don't wear competitor's clothing" should be one? He also had his left ear filled up with an airpod. I'm sure he was super attentitive. Strike four (the game's over already..): Many of the cashiers were not wearing masks. The county highly recommends them, and there's a sign on the door that highly recommends them, but they cannot lead by example? Yes, we're in a free country, but don't tell us to wear masks if none of the associates have to. Not coming back here. I'll just park outside and walk through Macy's to get to the mall, but no way I'm buying anything, online or in-store. read more

Don't even bother calling on one ever answers doesn't matter what department seems like phones don't work. I walk in and workers are standing around ringing phones. read more

What is going on here? This alterations women is out of control. I'm in line returning a suit and she comes up to the cashier and says "the Mexican guy is getting these two". I ask her, how do you know he's Mexican? He could be anything and you shouldn't describe people by their ethnic background, especially when you're in customer service. She then says well he speaks Mexican. Uh what!? I told her I was offended and that I wouldn't describe her as that asian lady in suits; it's rude. She then follows me yelling at me saying I don't know. I turned around and told her she needed sensitivity training and if she kept following me yelling, I would tell her manager what she said. She said that she didn't care. What she said was between her and her coworker. I didn't end up buying the other items I needed. I actually had to sit in a chair to calm down and get this off my chest before I could drive off. I'm disgusted by her actions. I have been a member with Macy's since I worked here when I was 18, I'm now 37. This was bad, really bad. I will never come back to this store. read more

I am a regular & happy customer of Macy's. This is about my visit yesterday to the footwear section. I was struggling to find something specific till I met with Jamilete. She went above & beyond in assisting me. It is hard to find a person as understanding & dedicated I was not finding one option but then ended up buying two! read more

They did not credit my Macy's Visa for a $100 return and in fact pursued collection on the disputed amount hopelessly and lost our business FOREVER! Stay away from this fascist place outlet. You are so warned!! read more

Attention to men's department, the customer service in the men's department is extremely disgusting, the sales associates brought with them their bad manners, awful customer service and sometimes they are indirectly fighting with you if you have a return or even asking a question. I am confident that the store manager or men's department manager is unqualified enough to manage the store/Store. Provide training and introduce the Sales associates to real business culture. read more

Horrible service. Just terrible. I looked around the entire women's floor for an available changing room, couldn't find one. Instead I found women trying things on in the bathroom and over their clothes in the middle of the floor. I decided I'd just buy the clothes I picked out then return what didn't work. Until I couldn't find anyone to ring me up! I walked around the entire store for 20 mins and couldn't find anyone. The counters that I did find employees at told me that THEY WERE CLOSING UP and that I should go find somebody else. This happened 3x until I pretty much forced this woman to take my money. Macy's needs to hire more people or pay their workers properly. How is it mid November and there are only 3 people working on the women's floor?! I'm predicting a terrible holiday season for Valleyfair Macy's. read more

I swear if this lady didn't stop asking me if I was ready to pay and being pushy I was going to embarrass her ass in front of everyone! I went in with a dress to match to a tie for my bf. Two of the associates could barely speak English but that's fine as they were a big help trying to find one to match my dress. Hooshang and I didn't catch the females name were extremely sweet and helpful. Unfortunately I went over to the section across to see if there was anymore ties to match. I was approached quickly by a man who appeared to be one of the department managers in a grey suit. He was with a shorter lady and they started asking me a million questions about the tie and what my bf was wearing and blah blah. I felt they were trying to insert themselves and take over the sale very rudely and shutting out the people who were actually helping me. The help would've been appreciated but you could tell the tension in the team and what they were trying to do...I also mentioned after being approached I was being helped and I was just looking.. The associate asked me are you ready to pay for that? I said no I'll let you know when I'm ready. In the mean time I got on FaceTime with my bf and showed him the tie. I'm obviously on the phone and she comes up. Are you going to pay for that? UGH. No! After I got off the phone she dared asked me a 3rd time and I pointed out how rude she was and walked up to Hooshang, gave him my feedback which he laughed like it was a usual thing that people say she's rude. I made sure the cashier acknowledged he helped me and she had nothing to do with it. Someone get some training done for these employees. The talent lense is a must! Be short staffed rather than have terrible, disrespectful non-talent! And for the managers. Pay attention!!! read more

No one ever helps you no cashier fitting rooms always messy fitting room manager is useless. I was looking for a cashier for almost 15 minutes, the store is not coordinate with Macy's online, ​ ​ read more

Remember when you'd go to the shoe department at Macys and you'd get two salespeople trip over each other to help you? Now, you have to stand in line at the one register in the entire department that has one poor salesperson trying to pull shoes from the back, ring up sales, and pick up abandoned shoes from the floor. What has happened to Macys? Unfortunately, this is not the only one like this. What a depressing experience. read more

Macy's in Valleyfair is only one of the few Macy's stores left here in the Southbay, heard they were closing because of low sales...I know it is part of business, but there are so many selections of items there not only for women, but also for men. I am reviewing only on the Men's department because obviously I am a man, but I can tell that they are doing a great job on the women's side as well. It is nice how the clothes there are abundant, not to mention affordable. Great example-today, found an Alfani jacket in great condition for $50.00, looks like it can be purchased for $$$, I kid you not. Look at my picture of it and tell me it is not awesome! The place is quite big, so you're going to have to take your time navigating the place, but if you are patient enough, you will find something you will like without breaking your bank! Also, I am a man who likes simple accessories; I really believe that a man should only have these accessories, nothing more: a watch, pocket square, tie/bowtie, belt, tie clip, handkerchief, swiss army knife, and a ring (if you are married-none if you aren't). And Macy's has them all for you! read more

Macy's - nice lady doing my watch - Department Stores Near Me - Santa Clara, California

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Do not ...Do not ....Do not go there !! Service SUCKS...was there this morning for Black Friday....And everything I bought rang up Wrong, and the Dumb Fake Manager in the children's dept, thought she was a know it All, she kept making commentsWhy didn't I slap her...I really should have !!I'm done with Macy's ! I did get some Good deals today 24.99 for a Under Armor SS in the girls dept, and some other stuff ! Yet there service is F'D up ! read more

Macy's - Macy's Jrs...Valley Fair Mall - Department Stores Near Me - Santa Clara, California

Terrible Customer Service! Was in the makeup department trying on lipsticks for national lipstick day and me and my mom saw online MAC cosmetics had lipsticks on sale, along with a big b black sign on the MAC counter saying 30% off for national lipstick day. Me and my mom were browsing the lipsticks when a Shiseido employee approached us cause MAC had no employees onsite. The Shiseido employee did not know how to do her job at all, she was an Asian lady that goes by Daisy or Lily? (I forgot) her makeup was absolutely horrendous and when we told her we were her for the sale and she questioned us, and when we showed her the sign she said "oh is it national lipstick day? Is this sign updated? Can you read this sign?" Even when picking out lipsticks she had us look for it through the employee drawers because she couldn't find it. She could barely read the lipstick name on the actual product and I question, why are you hiring workers who don't even know how to do their job? She was messing around with her coworkers as well, both doing weird gestures and messing around, very unprofessional. Again, it was an Asian employee who works at Shiseido with thick black glasses and doesn't know how to stop talking. read more

This is for all the poorly informed macy's employees over on the home side. My dad went and tried to buy a cooking pot. He had a gift card, so he proceeds to purchase. He had a wow pass for 10% off selected home purchases. And it all went downhill from there: Employee #1 informed my dad he can get a better discount by applying for a macy's credit card. My dad signs up. The stupid part is when he tried to make the purchase with the gift card and the credit card the idiot employee says you can't use a gift card combined with the credit card. DOES THAT MAKE ANY SENSE. My dad leaves empty handed with the stupid employee enjoying her whatever $2 bonus for tricking my dad into a credit card. He comes home explaining his time wasted over at Macy's. I on the other hand, pissed off at the nonsense. (She did apologize to my dad for the cc sign up) I haul our butts over there and try to verify the policy. Tried to call their lame customer service--some service, no one picked up. Anywho, I go up to employee #2 to clarify the nonsense and she agreed with the first. She even said "yea, I know it doesn't make sense. Gift cards are technically cash." Fine, given that I got a straight answer I accepted, but THAT MAKES NO SENSE. (I was thinking if I ever buy a gift card for a macy's lover friend who happens to have a cc, it would be pointless) We waltz around browsing at the sales. Still pissed off I asked employee #3 over in bedding. And she flat out says yes you can. I explain to her what I was told and she said "it was like that before, but they changed it 5 months ago. Yes it's possible to buy with a cc and gift cert." Stunned at the answer, still doubtful, yet relieved that Macy's still has a conscience. I go over employee #4 & 5(busily gossiping) and ask yet again. And they both agree with #3. They even said "there's a way around it. We subtract the gift card first and you pay the remaining amount with cc." After finally getting their damn policy clarified through 5 employees, I'm glad I rarely shop at Macy's. Yes your displays are neatly organized and pretty, but if your employees can't be well informed why would I bother coming here. The only time you'll see me back here is if I have to walk through to get inside the mall or if I'm stuck with one of your gift cards. **To reader: thanks for reading my review. I needed to get that off my chest. good night. read more

******************** 1540 ******************** It's a mess here all the times, especially the clothing departments. And what's up with their on-sales 300 days of the year? The shoes department is always a zoo! However, mom and I love the Macy's Culinary Council events in the Summer at Macy's Home department. We just attended chef Todd English event and it was amazing, delicious food, love cooking, music, drink, and greet & meet with this famous celeb chef. We are looking forward to attend the rest of the Summer Series. read more

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Macy's service sucks,sucks, sucks!!!! Did you know if you can not find your size at your local store...you are on your own to find it at another store???? They will not call for you anymore! Yes, they will look it up, and give you a stock number...but beyond that.... NOTHING! It is like they are all independent?? I spent 25 minutes trying to talk to a sales clerk here.....because they had the dress I wanted in the size I needed. Eventually, I hooked up with a manager...and she hooked me up with the right department....UFFDA!!! Then to add insult to injury, they would not waive the shipping charge....I guess I really wanted this...huh?? I am no longer sure, after all that hassle. But it was not available online...so there 'ya go!! I guess I was not clear, I was on the phone. I had been in the store earlier in the day, but the baby wanted to go home for her nap....so I called while she was sleeping....so maybe they would have done it if I had been there in person! But I am still not happy with the service....after all, i was attempting to buy the dress!!! read more

Macy's has gotten so bad. Not enough employees to keep up with the mess both in the stores and in the dressing rooms. You have to sometimes go downstairs to pay because you cannot find a cashier upstairs. I think Walmart is, even more, organized than this place and the stuff is no better than Walmart's but with a high price markup. read more

This review is for Valley Fair's Junior clothing department. There is a really shady and rude female cashier (young Asian with really long hair). I came here to do some shopping, and then I saw a bunch of jackets on sale for $29.99. There was a whole bunch of red SALE signs displaying the $29.99. I found a brown jacket that I really liked from the $29.99 rack, and I took it to the register. The female cashier rang it up and the price was $49.99. I was a bit confused, so I told her I took it off the $29.99 rack. She went to check it out and she saw a lot of the same jacket on the rack. I noticed she grabbed a brown and black one back to the register. It looked like she was beginning to remove the jackets from the rack, because of the price mistake. When she rang up the black jacket, it was $29.99! However, she told me the brown jacket is not on sale even though it was on the $29.99 rack. She mentioned if there were more than 6 jackets with the same style, then she would give me the $29.99 sale price. I thought there was more than 6 jackets with the same style on the rack, but I didn't want to argue and cause a scene..lol. I decided to buy it anyway for $49.99. After I paid for the jacket, I went back to the rack to check out other jackets. I thought it was really strange that the female cashier was removing all the brown & black jackets, which was the same style as my jacket. Then I realized she was lying to me, since she was holding more than 6 jackets! (She took one brown back the first time, I had my brown jacket, and she was holding 4 more brown jackets). She probably had to remove all the black jackets, since they were showing up as the right sale price..lol. I really wanted to get a black jacket, but she took them all! I think she took the jackets and hid them in the back, which is really bad and shady! Anyway, I think it is shady how the workers don't stick to the sale prices. If there are a lot of the same style on that rack, then the customer should pay for that price. I didn't like how the Macy's female cashier was a bit rude to me, since I was right about the price. I used to love going to Macy's, but I'll have to consider other places after today's experience! read more

Low reviews? Poor Macy's. I don't know. I love this place especially during the holiday season when all the cool stuff comes in. Yeah, some things are not exactly cheap especially in the art department. I'm a big statue dude and this place sure has some really overpriced pieces of art. That's just me though. However, service has always been great. Never had any sort of problem. They are very attentive and are willing to go over the deals they have. They do have two major sales during the year, so that's your best bet when you want to buy a lot. They do push for a Macy's card, but that's fine. I rarely use it, but sometimes it can be advantageous. It's in Valley Fair which is become more and more "posh" with each passing day. So if you don't want to deal with people with their noses in the air, then don't come here. read more

Other than the huge shoe selection and decent purse and cosmetics section, this Macy's isn't that great. The juniors section is always disorganized and messy. The sale racks have all the sizes mixed up with half of the clothes on the floor. Additionally, only about half of the dressing rooms are open and they usually have a bunch of clothes still hanging inside. If it weren't for all the coupons I have and all the sales they offer, I probably wouldn't choose to shop at this location. It's too dirty and messy. read more

What's up with all the bad reviews? Yes, this place can be crowded at times, but I have been coming here since I was 17 yrs old. I have never had a problem with service and I've even befriended several sales people, including MJ and Kevin in the women's shoes dept., along with Cheryl upstairs in Personal Shopping which is in the same space as the Impulse Section. You can't beat this store for selection (Hello, have you seen all of the dresses they carry for special occasions??) and they DO practice price matching now. I can personally vouch for this when I was eyeing a pair of Michael Kors Espadrille Sandals last summer. I had my phone with me and showed one of the sales associates that Zappos had the shoes on sale for $40 less than what they were selling it for. Not only did he match the price, but he ALSO let me use my 20% coupon on top of it. SCORE. read more

Why are the Macy's and the Men's Macy's on opposite sides of the mall? So they can drag you through all the shit in between if you happen to be addressing the shopping of both genders? I must admit the sales and extra percentages off are definitely are alluring about Macy's but since Im not much of a shopper, I only end up at this one if someone else is dragging me read more

-1 Amazing they survive still given the garbage they sell in comparison to 20 years sho coupled with the extra poor service and lack of Department employees. It's like Kohl's yet the only thing better is it's organized at least! Couldn't find the other show to sell me a pair and asked four times if I wanted to try another size for which there were none to offer anyway. And lady, can you take your jacket off and look like you are here to help! . F. They will be out of business soon enough is my guess! read more

Just had the most incredible customer service in housewares at this Macy's. Signage was misleading and the associate (I thought her name would be on receipt, but unfortunately that isn't the case) went above and beyond to help us with our purchase of Calphalon pans. Not only was she incredibly patient and understanding, she worked with management to make a frustrating situation so much better. I wish I knew her name; thank you, Macy's Associate. You made my mom and me so incredibly happy! read more

Horrible customer service at the athletic department just the sells associates tone was off and talked to me as if I was stupid was just trying to get shorts and a tank top when I got off work because didn't want to run home and change my wife is already a rewards member so was using her membership just decided to walk out of the store and precede to shop elsewhere I would recommend training your sells associates to make the customer feel welcome not like he is being talked down too did not enjoy my experience here at all read more

I really do love Macy's as a department store because of the good stuff they sell and their prices. But for this one, my experience was really meh. I ordered some boots online that were on sale for pickup here. The people at the customer service/return/pickup counter were really really awkward and didn't have great customer service skills. I only realized an hour later that the shoe box was correct, but what was inside was not. So, I returned to the booth and told them. They returned the item for me, but said that I had to go to the shoe department myself to get the boots I wanted. So I go to the shoe section, got the boots I wanted, and they wanted to charge me full price (not the discounted price that I bought online) for it. I showed them the receipt and told them the situation, and after a few minutes of arguing, the salesperson finally succumbed and told me that I should have returned the boots here, not the Macy's customer service/return/pickup booth. TBH that ticked me off. As a customer, I should be able to return anything to the Macy's official return booth. The mistake was on Macy's part (me getting the wrong boots) and I just wanted the correct item that I paid for. This wasn't a great experience. For Macy's, I might stick with shopping online for the most part. read more

Over the years, Macy's was one of my go to Department Stores. I visited Macy's Oakridge, San Jose, CA today. There are signs in the bedding and towels department 40% off with an additional 15% off with a Macy's Credit Card. It's very sad that I had to tell the cashier about multiple discounts in their department. What in the world is going on with Macy's. I tried to use my Macy's Credit Card which was still valid through 2024, but because I hadn't used the card in a while, the Macy's Credit Card was declined. I never got a notice that the card was closed over a year ago. I have been reading that Macy's has and will close more stores throughout the country. When they evidently refuse to hire more Customer Associates people will shop elsewhere or Online. P.S. In the past I was looking for a Dress Suit and after asking for assistance, they sent over a gentlemen from the Shoe Department. There wasn't a soul from Macy's in the Suit Department. Times have changed and not for the better. Best of Luck to All. read more

Placing orders 2 weeks prior to Christmas should be plenty of time for any retailer to get shipments to the customer before Dec 25th. I'm a Platinum Member at Macy's and every order I've placed this Christmas has been delayed!! The day the order is due to arrive m, the shipping date changes out to another 7 to 10 days in the future. I never would have placed all my Christmas orders with Macy's if I had known this was going to happen. I'm so disappointed in Macy's and they've lost a customer that's been shopping with them for 51 years! read more

We stopped by to pick up my perfume and ended up waiting in line for a bit for the register girl to be free. They had a promotion but you had to come back the following monday to pick up the gifts. Since I'm not local and even if I was I certainly wouldn't come back for a gift with purchase I declined and then felt annoyed I'd waited the extra time for her to bring up the GWP items. The service wasn't the best, but she was friendly and apologetic about the wait. read more

Low prices, poor service. This Macy's has the same good deals you'd expect from the store, but the distinct lack of proper employees makes it a less than desirable shopping location. I was not assisted during my shopping experience. Shop displays were disorganized and the dressing rooms were filthy. This location either needs to hire more employees or better ones, because this store is seriously underwhelming. read more

I LOVE this macy's and only this location and they are the biggest and have a just a lil bit of everything your looking for! the definition of a real department store! I love this loction and always seem to find something here! I come in for the one item Im looking for for but always tend to find SUPER good deals I can not turn down and with a couple hundred $$ later LOL. Thank you Macys for this store! read more

I usually don't like Macy's for clothing shopping cause there is so much stuff and hard to navigate to what you want. Also the people that work there don't always know what's going on, sometimes are very cranky, and when you need help you may not get it. I give it a 3 stars, however, because they seem to always be having sales. You get even more if you use their card so I usually can get a lot more here than at other stores. Yesterday for example a few things were marked 50% from the original price plus I got an extra 20% off by using my card. For a wedding registry, the website isn't so great, as a lot of items your guests are unable to purchase online. You do, however, get a percentage of what you and your guests by back by way of a gift certificate which is fun. read more

I never really shopped at Macy's until I need to find a dress and they have good deals sometimes. Went to the Macy's downstairs in the women's department with all the fancy dresses and discounted items to find a dress. Good news is, I found a dress for only $12! But, I don't know why or who organized the schedules for the employees but I waited probably 20 minutes just to get rung up! The lady in front of me... dear lorddddd with all her questions took about 10 minutes already and I had to wait another 10 because one of the cashier had an phone call order which took the WHOLE time! There were only two cashiers, the one that was ringing everyone up was sweet and the one that was taking an order on the phone. Tons of irritated costumers behind me as well (because of the wait) I'm just glad my dress was $12 read more

It's a Macy's. What do you expect? To clarify, my review is for the Macy's Men's store. Pros: + Almost every brand of men's clothing and apparel that you can imagine + Store is relatively clean and organized compared to other stores within the mall. + Normally, I don't like it when employees try to pressure me into buying something, but one of their employees, Tom, was very courteous and helpful in explaining how much I could save on discounts if I got a Macy's card. GIVE THIS MAN A RAISE. Cons: - At times, employees are nowhere to be found. - A select few employees I dealt with were not so friendly. 4 stars read more