Terrible terrible terrible customer service. Went to 3 registers no employee to ring up my purchase, found an employee at shoe section but she couldn't removed the tag so she sent me somewhere else, I waited 15 minutes for 1 person ringing up people with a line waiting 10 people. The store wasn't at all busy, it was just understaffed and the employees were old and completely inefficient at their job. He did give me a nice discount for waiting. read more

I LOVE this Macy's location! I have never had a problem with finding anything I was looking for here. The customer service is friendly....no one stalks me except the lady in the fashion jewelry....which I have no idea why, she's this older lady who just kinda follows you around...lol. Kinda funny. Anywho, I enjoy the INC section upstairs...sometimes the Hudson jeans section can get messy...like esp the 40% off sale racks...but oh well, its a sale rack. Other than this, I love the store! read more

huge plus size section! my local mall has a small plus section, and unfortunately they don't carry calvin klein and michael kors. Whenever I get a chance to shop in the east bay area it's a happy reunion. read more

I always have a great experience when I come into this Men's Macy's! I'm usually there buying something there for my uncle or boyfriend and generally don't need any help, but I'm always asked if I need any help by the sales associates, which I appreciate. A few of the managers asked me the same thing- great customer service. Their prices are great and I'm always using my Macy's card! The last 2 times we were there our cashier was Mark. He was very friendly..asked if we found everything ok and asked if we wanted to open a Macy's account. I of course already have one, but he was very friendly about it. Didn't push it on us or anything. He then started making conversation with us about Halloween and our plans. Definitely recommend Macy's Mens. read more

Friendly enough service provided but this was my third trip to this Macy's and they never have exactly what I'm looking for

Aweful customer service just terrible and annoying. Never get help always ignored and spoken to shitty

Horrible customer service!!! Particularly with the old Chinese woman at the cashier.. (too bad I forgot her name) after waiting so long at the register she didn't even acknowledge me and the worst thing is she was completely ignoring me. read more

This review is for the Urban Decay make up counter in Macy's (Pleasanton). I purchased a Naked 2 Palette and I love it. Sammi, one of the consultants is the absolute sweetest. She is always willing to help me, answer my questions, and give me make up tips. This kind of service is great, and I will be definitely coming back to buy my make up from them! Update 6-22-12 since then, I have gone back and received only the best of help from some more of the staff. Celine and Neysa, both very sweet helpful ladies :) this make up is truly amazing and lasts all day. i now have both naked palettes, (love them) an awesome bronzer that i can double as a blush, and two eyeliners, all amazing stuff. read more

The Pleasanton Macy's costumer service didn't explain well, they just kept telling me that the coupon didn't work, but they did not say why. Then the cashier told me that she could give me 20% off, but after they scanned the 20% off coupon, the item only charged me 15% off. So it was a rip off. If she told me that the item was less than $25 and told me to get another item so I could get the $10 off. Now I ended up with a discount of $3.60. So now I think the cashier didn't do her job. Now I feel like it was a big rip off from Macy's, so why would I keep their department store credit card to spend with when I get no good deal for a discount. read more

I LOVE Macy's.... I used to work for a Macy's American Rag is my fav and they have a HUGE selection!

YAAY! I love Macy's! I love when you can find great deals on good quality clothes! Make sure to open a Macy's account so that you can get the gift certificates and coupons because that's how you'll save the most amount of money! read more

This Macy's is huge! I went in for for the one day sale and came away with 3 sets of bed sheets and comforters. The service was excellent. The associate Mary in the home and bedding dept was amazing! So attentive and very helpful in finding everything to match. Def recommend this Macy's! read more

Credit Card Fraud On December-24th, I bought a Lancôme perfume from Women Macy's at 1st floor at store #333. After some time, I found my credit card was charged with $401.31 at MACY'S EAST #343 PLEASANTON CA So be aware of credit card fraud at Macy's. I hope the store will take immediate precautions to stop all such behaviors. read more

Carol at the fragrance counter was fantastic. She was so helpful and friendly!!! She knows so much about the fragrances and was very welcoming!!! I will only deal with her from now on. I had a bad experience with two asian women working there who ignored me and then had me wait in another line when they could have easily helped me! Carol ROCKS! read more

What a dump of a store. It's like a flea market in there! My wife and I were in the store today looking for a few outfits for her and we couldn't believe the complete disaster the store was in. No thank you!!! read more

Went shopping with my wife because she was in the market for rain boots. Well the ones that she liked were sold out (that's what the scanner said). But Yacine went above and beyond and did a stock check for us and behold they had her size. She loves her boots and Yacine provided us with excellent service. Next time me go to Macy's we will definitely ask for him. read more

It's a shame that so many of your stores have been closing; but for those of us still shopping "in the store" it's not easy. There is no staff to ask questions or to take you to needed merchandise. They just point across the store. Racks are so tight, I doubt they pass code for disabled patrons. Dressing rooms are closed! You must walk across to the other side of the store to find a dressing room open; and if you need different sizes you must walk back again. Checkout counters have one, maybe two cashiers for the whole floor, with long lines waiting for service. I get better service at Lucky with 3's a crowd. What happened to customer service? You have driven your customers to the internet and to the small speciality store. I now understand why malls are failing. Big department stores that are no longer catering to the customer's needs are driving customers away. All the sales & huge % off inflated prices can't make up for my inability to find what I need. Your desire to run your company on numbers rather than service is driving me to the specialty store where I get attention, service and satisfactory purchases. read more

Today 9/20/16 me and my sister went to the makeup section and looked around the urban decay section and i had a question but i had no one to ask and usually there is always someone to ask me if everything was okay but i looked around and there was two ladies sitting down talking to each other and not once did they ask if i needed help even though i walked around many times and finally when someone else walked by one of the ladies asked another girl if they needed help to let them know but not once did she look at me and so i decided to ask a question and the lady with curly hair and green eyeliner, she answered and then once i told my sister about what she said i turned and said "Thank you!" and she did not answer back and made me feel like she just wanted to go back to what she was doing (talking other other coworker) i usually get great service but not at this urban decay section. read more

Love the store. But calling the local phone number is a joke. You get operator in the Phillipines. It took me 1/2 hour to get through, after the operators in the Phillipines kept transferring to incorrect extensions. Ughhh so frustrating. I live 45 minutes from store and just wanted to make sure they had a piece of luggage in stock. When I finally got thru to someone in the luggage department, the lady answering the phone couldn't even help me. read more

Went to macys to buy two TAG Heuer watches, on a Saturday mid morning, waited for 10 min for help sales people making eye contact but no help, finally had to ask, the lady that help me very put off she had to, i looked at the watches ask a few questions again very rude almost snooty i took of my rolex to try one on and there it was again, i finally had enough i left drove to modesto and bought from rogers much better very nice. read more

On Wednesday, July 8th at 7pm, while shopping at macys near forever 21 store in stoneridge mall, when my 3 year old recently potty trained daughter had to use the bathroom. I ran to the second floor bathroom and cleaning lady was in there. I requested her to let us use it since it is an emergency situation. She did not let us in. She told us to go the the third floor bathroom. Before, I could leave, another lady walked in with a 12 year old daughter and talked to her in spanish and she immediately let that girl use the bathroom. I was shocked. This is a reflection on macys service. I had to take my daughter and rush to another bathroom, else I would have spoken to the manager about the incident. I am hoping that the manager will take action now. The bathroom cleaning lady was short and walked with a limp. In the hurry, I did not think of looking at her name tag. read more

I want to review Estee Lauder counter in Macy's in Stoneridge Mall. I was looking for a new foundation,the sales assistant matched me, but when i asked her for the sample i felt some attitude from her( I know that Estee Lauder gives people samples(10 day supply) to make sure that you like the foundation before buying),my friend did get in another Macy's 2 samples of different colors to choose the best match before she went back to buy it with no problem).However the sales assistant (her name was Liz) asked me if i was from this area - she sounded suspicious like FBI agent ( I am originally from different country) and she didn't seem to friendly.I guess she thought that if i am young and a foreigner i don't have money and just stroll around for free stuff. Then she gave the sample however she filled it only with few drops(not even half of the bottle), it was not even enough to understand if i liked it or not, and i know for sure that Estee Lauder counters in Macy's give you full sample bottles,she was very stingy. I didn't say her anything cause i cannot complain about free stuff however when i know how it is supposed to be i was not pleased at all, i am not a cheap person, i usually buy a lot of stuff,but that woman didn;t treat me like future customer at all. I am 27,however i look very young (like 19) Maybe it was the reason and maybe my accent too. However it is very unproffesional to discriminate people in this way, especially taking into the considerations that i had serious intentions about buying this foundation just wanted to make sure that it suits my skin. I went to another Macy's and they gave me 2 full samples of different colors without making me look cheap. I liked it and i went back there to buy 2 bottles of foundation however i will never be back to Macy's in Pleasonton. So having attitude and being stingy with samples they loose customers. read more

Bad customer service. My wife went there to return stuff we ordered online. Customer rep was rude and did not even speak properly

ROBERT at Men's Shoes at Pleasanton Macys should be highly complimented, especially after i received very disappointing shopping experience in Bay Fair and Southland Macys. Robert knows a lot about mens' shoes so I am very happy to not only find the right pair for my son, but also find the right price!! Robert did not "direct" us to high price styles because he cares for customer's need, which means customer satisfaction. Based on his service, I would have purchased the pair at original price; I was overjoy that it was on sale!! I have no problem recommending Robert and I will surely shop at this Pleasanton Macys, rather than the two nearby Macys. read more

Even though Macy's has a good selection, the store is a mess. Even worse are the employees that work there. Trying to get someone to help you or give you efficient customer service is a joke. And the clientele that shops there is obnoxious. read more

I just want to say that Minette is the most fantastic Laura Mercier counter manager! I've been to Macy's in NYC, Seattle, San Diego, LA, and SF - she is by far one of the most outstanding people that Laura/Macy's have to represent the line. She is always taking care of my fashion needs! She is also a wonderful makeup artist too - her eye is keen when applying makeup for either day or eventing events. She listens to customer to provide the utmost customer assistance during your visit. She's adorable, smart and funny!!!! Thanks Minette for being such a fabulous asset to us customers in need!!!! All the best and hugs too. Dawn read more

THIS IS NOT A REVIEW OF MACY'S BUT A SUGGESTION FOR ANOTHER REVIEWER. Therefore, I don't know how to choose a star for this and used one to get your attention, but I want to follow up on the woman's review of getting getting stuck in the store after closing. This happened to me at Nordstrom in the Pleasanton mall. The salesclerk told me that she would call a security guy to walk me out to my car since the store was now closed (we were ringing up my purchase when the clock struck 9:00). I was buying a lot of stuff, granted, but I think if you ask for a security guy at Macy's to walk with you to your car they will call one for you. read more

Gabriella Zavala was very helpful with me and my girlfriends shopping today. She deserves to be recognized, she was smart, had a sense of humor and was very smart about her products and helped us to the fullest extent and she gets an A+++ read more

I believe this girl is new I come to this store a lot and never was I so satisfied enough with her experience she helped me so much I literally couldn't find anything I wanted she help me and her friend I believe jasmine helped to the deserve a well raise but the management could do better but the costumer service with them to is the best read more

Lingerie department grossly understaffed for a Saturday Friends and Family sale. One cashier with 5 people in line. I was told by cashier there was nobody to help me find an item. I'd have to "fall in line." No thanks. read more

Macy's Men appears to have improved as of late. Perhaps because they've started their hiring of seasonal help and there are now actually people staffed on the first two floors. I'm not pleased though that many of the black slacks they carry start at $50-55. Mens' slacks should never be that expensive, comparable in price if not exceeding the price of Levi Jeans these days. Compare that to JC Penneys where you can find some deals for black slacks priced $20-30. Likely will last the same length of time, too. read more

The woman employees were so helpful with helping me find the right dress. Thank you for giving me a good laugh to ease my crazy day.

IF YOU ARE TEMPORARILY DISABLED (I was stuck in a camel boot and had to stay off my feet for for 8 weeks; I was hoping to hang out somewhere nice where it was air conditioned during the recent hot spell) and don't have someone to push you through the mall in a standard wheelchair, STAY AWAY FROM MACY'S AT STONERIDGE MALL!! Apparently poor Macy's doesn't turn enough of a profit to be able to afford the purchase of such 20TH CENTURY (no, that's not a typo--these carts have been around for at least 30 years now) amenities (as opposed to almost every other major chain in the United States--poor babies.) So if you support the disabled, might I suggest you similarly consider boycotting this store, since its controlling parties are so damned cheap that they're not even willing to make a one-time purchase for a couple of scooters that would likely cost them less than 10% of one month's rent. I myself will be thanking them by shopping elsewhere for years to come, even after I'm all healed up. ON BEHALF OF EVERYONE IN MY POSITION NOW, AND ON BEHALF OF THOSE WHO HAVE EXPERIENCED THIS IN THE PAST AND WILL EXPERIENCE THIS IN THE FUTURE (and that could be you!), I THANK YOU, MACY'S. read more

Michelle in the Finish Line Department was awesome! I had to prepare for an upcoming event and Michelle gave me some good advice with some great recommendations. If I'm buying anything shoe related in the future, I would definitely look for her over the employees hanging around. read more

Horrible experience at the MAC counter Saturday April 11, 2015. Apparently saturdays, macys has freelancers at there mac counter. The girl treated me horribly. I teared a little bit because i felt i wasnt good enough. I came in for contouring and the girl contoured my face and offers to finish my makeup. Note: i didnt ask her to do all my makeup. She did a half fast job. All i wanted was someone to teach me to contour and buy a product. Im tired of people treating people by the way they look. It really upset me that MAC in Macys treat people like that. read more

I was walking through the Women's Macy's when I noticed a manager ridiculing another employee. The manager's name was Grace and was acting extremely unprofessional. She was causing a scene and making everyone around very uncomfortable. Any company that would allow a manager to have such behavior won't get my dollar. Nordstrom is right around the corner, will just go there. read more

I'm not sure who takes care of the hiring for this place, but the employees are short tempered and rude. You can really tell that they dont want to be at work. read more

We had the pleasure of being helped by an older lady with a thick accent on the suit dept while shopping for a suit. She was super sweet and professional. We found the perfect suit at the pricepoint we were willing to pay. Easy transaction saved us the stress and headache of trying to get the right suit. I wish I could recall her name read more

I went there real quick to buy a shirt because I had spilled coffee on the one I had on and I was heading to a picnic. So I went straight to the clearance racks. Luckily, I found a $5 shirt, I wasn't trying to buy anything expensive. I get in line and the few people ahead of me are spending $100, $200 or even more. When it's my turn, the cashier already had rung up the purchase when he receives a phone call. I assume it was probably one of those profiling loss prevention scum. Because after the receipt had printed out he was told to ask me for my I.D. for "my protection" he said. Really? For $5? So very inconvenient. And none of the ones paying hundreds were carded. Could it be bcuz of the color of the skin? I'm just saying. What other reason would it be that would make sense? I don't mind getting carded if everyone else is also getting carded. But just to single out a person it's just mind boggling. So I wore it and kept it clean and you know what I did next: return it!! I ain't ever shopping there again. I'll go to Bayfair or Sunvalley. read more

Such horrible and crappy customer service. I went to the Macy's MAC makeup department originally because I wanted to purchase some make up product. They did not have the one I was looking for in stock, so I asked them where I could find something similar, so they suggested I go to Impulse Beauty in the same Macys store. I go over there and I walk over to one of the associates and tell her that I am looking for this and this. She refers me to another person, saying that this person is an expert for this makeup product. This other person is behind the counter helping someone else at that time, so I waited. Once the associate was done with the customer, I went over and asked for help and suggestions. At first this associate listens, but is obviously kinda glancing up and down my face (I didnt have any makeup on btw) and takes me over to this product. We go over to where the product is displayed, and the associate says, this is the product we have and for your skin tone, this would suit you. Then I said okay, well could you show me something else which is similar to this. I didnt want to purchase the entire palette, I was looking for something more compact. The associate then responds saying, this is the only one we have. Before I could look up from the product, the associate just walks away without even saying a word to go chit chat with the other associates that work at Impulse. Like seriously? You just walk away without even telling your customer, I'll be back or let me know if you need any help. On top of that this person didnt even ask me do you want to try on the product (like most makeup artists do). Just simply walked away. I just stood there for around 5 minutes thinking this person would come back, but no that did not happen. Maybe if the customer service was better and I got to try on the sample, I wouldve purchased it (even the palette). I am shocked and upset that I was treated that way, specially at a store like Macys in Pleasanton. I went over to Sephora's at JC Penny right after, and I was treated so well by the make up artists over there, they let me try on the products I was looking for and gave me great suggestions. Overall I had a great experience that was completely opposite of what happened at Impulse at Macys. I purchased the product I was looking for at Sephora's and left a very happy customer. Sorry Macys, your Makeup department just lost my business forever. I am appalled and disappointed by such terrible unprofessional customer service. From now on I'm going to be going to either Sephora's, the MAC Makeup Store or Nordstrom at Stoneridge for all my makeup needs. read more