Rude manager. Medium height and fair skin. Passive agressive with the customers, rude to his…read moreemployees. He wanted to help us find a clothing item but his tone was very off putting and sounded like a false kindness but brushed it off since the store was clearly busy and maybe was overwhelmed. While in line, he was yelling at a cashier in front of everyone for not confirming if someone is using their card before they walk up to the register which is not a reason to be yelling at a worker for. I also noticed they are in a hiring process and I can see why. I am questioning the company's morals by having him continue treating workers the way he does.

Very good experience here. Everything tidy and friendly people working here. Casual decent quality…read moreclothes for everyday. I suppose this is considered 'mall clothes' or a mall brand - probably most popular with 15 to 20 year olds but if your twice that age I think you might still be able to pull it off. Stay young wear something that gives you some youthful exuberance - buying some jeans here is probably cheaper than traveling the world to find the fountain of youth. Discounted stuff was way in the back - people working here were so good about helping me find something I had in mind. I shopped right around black Friday and was so impressed with how tidy everything was. On and around that day I'm very easy going if something is a bit off - I'm a reasonable person... but even so - everything was picture perfect.

Cute little spot to go into while walking around downtown.I love this store. There is sooo many…read morethings to look at I usually spend a good amount of time here just to browse and read all the cute little messages. The only downside is because there is so much stuff, it can get pretty packed and claustrophobic when there are a lot of people. I still usually always find something to get. After a couple rounds of deciding.

So I had purchased this adjustable snake ring about a month ago. I was so in love with it! But…read morebetween a Friday and Saturday evening I had lost it. And I didn't know if it was during my day Friday or at a concert I had attended Saturday. I searched and searched and was SO bummed that I lost it. I had messaged photos to the Instagram and told that what happen and asked if they had another in stock. Whoever runs the IG, DM'd me back and was so quick to have another one shipped to the Livermore location. I unfortunately was out of town the weekend it came in but came and got it that Tuesday I returned. The service and time provided made me appreciate the business even more. I am still so in love with my ring and since then, have tightened this one a little more to make sure it stays on

I was walking downtown Livermore doing some Christmas shopping and noticed a vintage shop and…read moreimmediately thought I could find something for my daughter who loves everything vintage. I want to give a shout out to the shop co-owner Ali for her hospitality. I saw these cute stickers with your birthday sign and thought of my daughter who knows everything about the meaning of your birthday sign. I couldn't remember my daughter's birthday sign and Ali was so kind to look it up for me. Ali also showed me a very cute luggage trinket she had not yet placed out. I bought both as stocking stuffers for my daughter. The shop is adorable and has a great selection of vintage clothing and vintage records. I could feel great energy inside the store by the smell of incense. Thank you again Ali!

Fantastic shop! It is so well organized and beautiful! I was running late to an appointment and had…read moreto pop in. That's how appealing this place is! There are truly gems here. The clothing is such high quality. Often times one has to shift through mountains of suspect clothing before finding something even vaguely acceptable. That is NOT the case here. Highly curated selection, which I truly appreciate. Not 30 minutes ago, I complimented somones shirt, only to learn it was from here! I must come back, because this place needs to be more than a side quest.

Service was over and beyond ! All associates was great .... Shoutout to Snow was my favorite ! She…read morehelped me and my daughter with our selection of things which we were not disappointed at all ! True story - we walked out and returned within minutes to purchase new items ! We sat down and relaxed while we were indecisive of how much of what we wanted. Value of items was great per usual !

Absolutely unacceptable customer service. We asked in advance if it was possible to place a bag on…read morehold at the front, and were clearly told yes--twice. We were assured that we could return later, skip the line, and complete our purchase. When we returned a few hours later, a different set of staff were working. Not only did they refuse to acknowledge what we had been told, but one staff member wouldn't even open the door to speak with us. She simply pointed to the back of the line, rolled her eyes, and dismissed us completely. When she finally cracked the door open, she accused us of being "audacious" for even asking--and then shut the door in our faces. It was shockingly rude, completely unprofessional, and shows a total lack of communication between staff. We were treated with zero courtesy, despite following their instructions exactly. This kind of behavior is unacceptable and reflects terribly on the business. They need better training for their staff. I'll gladly take my business next door--there's no shortage of luxury brands that actually know how to treat their customers with respect.

i called to see if they had something in the store that I needed before I come in with my broken…read moreankle. The website doesn't allow you to search for what you're looking for. They were not helpful. They were not friendly I won't be returning there.

Suboptimal to be honest. One of the worst Ross' I've been to. The security was friendly and made…read moresure to greet me when I entered. However the floors were barren. There was barely any merchandise in the store. I picked through what I could only to feel a sharp pain in my foot. One of the security tags had been left in the aisle needle side up and had pierced through my shoe and into my arch. Great. I left security know, and he just said sorry. Yeah. No. Not going to cut it. I had to request assistance elsewhere, which meant waiting in check out line until I got to the front to then ask for someone to unlock a bathroom for me and give me a band aid for my bleeding foot. I do appreciate they were able to do that. But overall not a great experience.

Review #1,062 Posted on 5.30.26…read more We came here on Saturday the 30th to grab my son a pair of jeans, his old ones have gotten too small. Amelia at the register & another gentleman gave us exceptionally good service. This place is huge, it's got wall to wall jeans, & t-shirts & nice dress shirts too. The Jean selection is insane here, countless options of styles, & colors. Not really outlet prices though, can't remember paying $75 for Levi's. Still worth the trip.

Sad to see that the outlet culture of taking advantage of folks who don't speak perfect English is…read morestill happening. I waited nearly an hour to try on jeans and get through the line, which was fine, but at checkout the cashier told me I could only receive my receipt by email. She then rushed me through entering my email and phone number without clearly explaining I was being signed up for marketing. When I stopped and asked, "Wait, this isn't just for my receipt? This is signing me up for a marketing list?" she awkwardly insisted it was for the receipt. I explained that if customers are being enrolled in marketing, that should be stated clearly instead of rushing people through prompts. Retail workers often have quotas for this stuff, and from experience, these tactics especially work especially well on customers who don't speak English well. I used to work at a store in the outlets and was encouraged to push credit cards on folks without them even realizing what they were applying for. Thankfully this was only a marketing list, but it still felt misleading and shady. I canceled my order and left. I won't be coming back.

I had an excellent experience at Victoria Therapy Stores, thanks to Victoria. She is extremely…read moreprofessional, knowledgeable, and genuinely attentive to her customers. Victoria took the time to listen to my needs, explained everything clearly, and helped me choose the right products without any pressure Her calm, friendly approach made the entire experience comfortable and trustworthy. You can tell she truly cares about her work and about helping people, not just making a sale. The store is well-organized and welcoming, and the service really stands out because of her. Highly recommend this place, especially if you have the chance to work with Victoria

Very interesting shop to browsing through. I spent some quiet time after lunch to check out the…read morestore. It has a lot of different options, would be a good place to shop for a unique gift.

this place has such good finds with incredible prices. if you're looking for high quality items at…read morean affordable price definitely come here!! and the owner is incredibly kind, definitely a beautiful small business to support

The store is amazing! Great selection of both women's and men's vintage. Owner is super friendly…read moreand knowledgeable on vintage. Everything is priced pretty fairly too and depending on the item you can negotiate to a better price for you. Would definitely recommend this spot if you like vintage or Y2K clothing.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

Today I asked an associate to help me zip up a dress and it was too small and she said "not even…read moreclose" which I honestly thought could've been worded differently or maybe she could've offered to check if the same one was available a size larger. I don't think her intention was bad but she had no awareness to how it could affect someone and even be hurtful. Being in a fitting room asking for help can be a very vulnerable situation for women especially with so many people nowadays dealing with body dysmorphia. Hopefully this location can improve the customer service in this aspect ... other than that they have nice clothes.

Visit this location earlier this week. And wow so many options. Styles I've never seen in other…read morelocal locations, so glad I discovered them. Was greeted by some great people that work there and learned all about Brunello himself. Chatted with two lovely ladies Anna and Andrea very kind. Will definitely be coming back soon for my additions to my wardrobe.

Am deeply grateful to Andrea for her personal service in providing me with a value-priced selection…read moreof options for a Holiday gift for my partner. Anything by Brunello Cucinelli is going to be expensive (at least for me), but the outlet features top quality items at 40% off. Thank you, Andrea, for be matching what you sell by being top quality staff!