I was really disappointed in the service at this Macy's. My sister was looking for a prom dress and as when she finally found one she liked out of their selection, she needed help getting a size. Unfortunately, there was no one around to help. The closest workers we could find were two employees chanting with each other. When we asked for help, they told us, "Oh sorry, we can't help with that department." So we went back and finally found someone in THAT department. When we asked for another size she quickly responded, "sorry that's all we have." Then we asked if they had another one of the same dress cause the one we found on the floor was torn. Without checking the system or anything she responded irritated with, "No. That's all we have." She didn't bother to offer any help whatsoever. When we tried to tell her that her attitude wasn't very friendly, she went off defensively and kept raising her voice to us saying, "I didn't do anything wrong." When she started talking over us, I told her, "please just call a manager for us to speak with." The manager was nice and apologized for what had happened, but the damage was already done. My sister didn't want to deal with their messy selection. We ended up going to Bloomingdale's and receiving great service there. In comparison, the associate at Bloomingdale's came and asked us if we needed help and continued to offer us great selections. I would suggest, when it comes to prom dresses don't pick Macy's and go to Bloomingdale's instead. read more

I like Macy's because of the sales that they always have, and the staff is usually pretty friendly. There's always something nice in the 50% off or 75% off racks if you hunt long enough. I like this Macy's also because of the local style of clothing and selection of swim wear they have as opposed to the Macy's on the mainland. This location also has a larger selection of youthful clothing than the Kahala location, and in general, a lot better than the one in Chinatown. read more

Can always find great sales, nice selection of aloha shirts with a majority of friendly staff to match. Picked up a pair of casual Ralph Lauren Polo shoes at a great price. Wanna save more, open up a Macy's account and save an additional 15% on your purchase! Although I miss Liberty House, Macy's done a good job displaying the aloha spirit since their takeover. On a side note, Sears & Slipper House will be closing soon, so sad but they'll always be remembers along with my good memories of Liberty House read more

Yesterday I had the WORST experience doing a simple return at this Macys store. I wanted to return these 3 jeans and it literally took 20-30 minutes because I had to repeat myself multiple of times that I wanted to return those items. Literally I thought the associate did not understand English, because of how many times Another associate came to help him and oh my goodness she was so rude that I just wanted them to hurry up and finish with my return. When they asked for "proof of purchase" I showed them both my phone then the guy associate asked me "are you doing a store pick up?" Obviously no I was not there to do a store pick up or else I would have said I was there for that!!! That just frustrated me to no end. Finally after going back and forth he finished my return but no "thank you have a nice day" He just handed me my receipt and stared at me like "ok what else do you need?" I snatched the receipt and walked away because I was just so over the stupidness and unprofessional ism from the both of the associates. Unfortunately I cannot say that i will not shop there anymore but I will probably think twice of doing the in store pick up. Because it is very apparent to me that none of the associates in that department have any to no brain cells to comprehend the simplest things. read more

Checking the Last Act section in men's & women's clothing, there's a lot of discounted item 50 - 70% off including name brand. That's the only section my wife shops everytime we're at the mall. read more

Macy's - Men's Clothing Near Me - Honolulu, Hawaii

Much Aloha to the Makeup Ladies In Tarte, iT, & TooFace! I've been a M.A.C. & Chanel Girl for over 10 years and I wanted to step outside the box and explore a few new products at Macys. I'm so overdue for this review--I wanted to give a VeRy Very special Thanks to The Amazing Sweetheart Angeliki for all her hard work this past couple of weeks. I am definitely going to beg management to keep her around full time since she just recently started around the holiday season. When I met her I ended up coming back to her like 3 days in a row because of how talented and knowledge she was in the Makeup department she was working in. I didn't know I was missing out on such great new brands and products--PLU$ it's my Birthday so why not right!?! I was really happy with the New Makeup Brush and Concealer I got from Angeliki that I decided to look more into the brand. I thought maybe I'll get a foundation, Lipstick or something. Just wanted to branch out more into the Makeup line. On the 4th day, I already knew it was her day off but I was interested in more goodies to fill my bday bag. This has been a lovely experience -- I even had this fantastic facial and bought all the goodies that were used on me. I wish I had the lady's name (she wrote it down for me but I been so busy with my bday traveling and can't find the paper she gave me) She was giving me wonderful advice and knew great tips about beauty. Now I know how to nurture my skin correctly. It is such a great team overall, Monica stepped right in to help me out out when Angeliki was off. She was really Nice and offered to make me a sample. Can't remember the other girls name was who was there but she told me about the PreSale and I ended up getting all the gift bags with all my purchases made. I think she was a manager who told me about the gift bag special promotions going on so I was happy to here about that. I love making purchases and getting gift sets and bonus gift perks! Again, thanks for being there for me Angeliki on my special day. The rain was bad that day and I was down and you totally brought up my Birthday spirits and did my makeup natural and pretty! You are so uplifting and gifted when it comes to Makeup Beauty! I'll be back soon -- you help me continue buying more product which has brought my MakeupBag back to Life! Really appreciate all the great recommendations for skincare & makeup. Thankfully I gave this mall another chance because I had to report 1 of the security guards in the Red Jackets. The RedJacket security are all very weird and like to follow and stalk a lot of the woman around in the ALA MOANA MACYS.... just nice to have a fresh breath of air meeting new faces in the makeup departments. I I haven't been to this location in over 2 years. Glad to be a regular again. I am sooooooo very happy that I came back for my Birthday Week! read more

I haven't been to the Windward mall or Macy's since the first shutdown last March 2020. I went today because I needed to pick up some SPF makeup from Shisedo. I must say that Luana, the associate that assisted me was so kind and very conscious of COVID protocols. I felt comfortable in the process of picking out a shade and Luana was courteous and patient with me. Times are hard with the current circumstances, but I'm grateful for Luana and my experience today. read more

Thank you Vanessa C for making things RIGHT! You took your time and apologized for a mistake that you didn't do! I really haven't been a Macy's customer you have made me one now! Thanks for such great Service! read more

Most horrible service here. I walked in and asked an associate to help me find earrings for my wedding and was interested is some dropped pearl ones but not too pricey . She then refers me to another associate he then takes me in a circle and shows me just one or two stands and makes me feel like I'm a bother and dragging his feet says that's all we have . So I excuse myself and say I'll just look around . He disappears and again no one to help. It's like a glorified KMART . Sad the service and this place looks very runned down !! UPDATE****** Went there today and again no one helped but stopped an employee named Anna and she was very helpful an apologetic to no one servicing me !! Thank you again Anna !! Love my new flats and optimistic on coming back and shopping here because ppl like u belong in customer service !!! read more

I'm giving this store 1-star because you can't give zero stars. I just had an awful experience in the housewares department at the Ala Moana store, the salesperson obviously hated her job and can't stand to be there. I asked whether a specific Kitchen aid attachment that was in the ad was available and was told they are all out. No other option offered except that I can order online. I had to ask: if I order online, will I still get the sale price? Does kahala mall have it available? Are star rewards applicable? I guess asking to check another store was too much to ask, she was very rude and said, l have to log into the system." Then didn't even offer to share what she found. I had to ask again if kahala mall had it, then she said, "well, if this is correct, it says they have 5." I asked if she could call the other store and check or hold one for me, she was even more rude and said, "if they answer the phone!" Kahala mall supposedly didn't answer, she just said they don't answer and again didn't offer any solution. I told her that she had very bad service to which she said in a sarcastic, mocking tone, "sorry!" Just awful, Macy's is hitting rock bottom and this is partly why. So shame, or should I say, no shame! l read more

I went to Macy's looking to check out Gucci's newest fragrance "Bloom". First, I had problems finding their counter. Then, I had to find a sales person to help me. It's not like they were super busy, but I find that most of the sales people here tend to be otherwise busy when I need help. One girl failed to make eye contact with me even when I looked at her. She lost a sale. The salesperson who did help me tried to pass me off to a co-worker (my impression), who was busy with customers. Anyway, she rang me up and wished me a good day. That didn't make me feel better since I feel I did most of the work for this sale. However, I may or may not return to this department in the future. read more

The Ala Mona. Store needs much improvement organizing their Last Act Rack. Sizes are all mixed up making it difficult finding merchandise. I'm sure they're losing sales because of it as it's not worth hunting for the right size. read more

Macy's - Macy's Ala Moana is the only store that does a terrible job sizing their clothing on their Last Act rack. Store Mgmt doesn't seem to care. - Men's Clothing Near Me - Honolulu, Hawaii

1 star for the unhelpful, snotty, grouchy ladies in the makeup department! So many testers not available. Not one offer to check the other Macy's!!! read more

The other half just loves Macy's but I do have one hint for you. Just in the women's department. For the women that love to drag the men along with them, I have no problem with what they want to buy, but please have a few seats or chairs integrated with your displays on the floor. If I have a place to sit and keep myself busy, nowadays fiddling with my phone, she can look and browse as long as she likes with no hassles. But if I have to stand around just watching her having my feet and back get sore then she has a time limit. I'll keep saying hurry up, hurry up, or 1 more minute, 1 more minute and she ends up buying less. If she does have the time to look around and grab and feel the merchandise then she'll buy more. If not then she might as well shop on the internet which from what I understand is killing your brick and mortar stores. I hear the same from my buddies, put more chairs and sell more stuff!!! That's my take from an actual person and not s ok me college educated person that doesn't shop. read more

Macy's sometimes has great deals that is not found anywhere else, and deals even better than Ross. This weekend is the Big Home Sale, and there are lots of great deals to be found. People are buying all kinds of home furnishings, such as pillows, towels, pots and pans. And these are name brand items for cheap. You just have to check out Macy's sometime. read more

I had a phenomenal experience at this Macy's! Two humans, Karin and Sue on the 3rd floor, took it upon themselves to help my wedding day dreams come true. They define excellent customer service and the Hawaiian aloha spirit. Their grace and helpfulness created the best experience I've ever had in any department store. read more

2 years ago ms.Anita was helping me a lot time I was in another island now I'm in Oahu side she still remember me happy to see ms.Anita and today she is always help me with choice in make up very nice and friendly she is working in clarins very helpful best advice read more

Macy's is honestly the go-to for Ala Moana Mall! Let's be real! Last time I went in a wonderful woman at the makeup counter whose name I believe is Jasmin was super helpful! Just want to say thank you to her :) read more

Wow! I got an awesome holiday sweater here for $20 because that was their online price even though it was priced at $50 in store. Thank you Macy's for price matching! I think I will make it a habit to check online prices before shopping here. When I first walked in, I was not sure where to find Christmas themed clothing. I walked around in the Men's section for a bit, not seeing any, then asked an employee. He was so helpful! He asked another employee and we got directed to a small section with not much selection. He then asked his manager and we were directed to a bunch of Christmas themed suits! That was pretty awesome, but not what I was looking for. Finally, he mentioned that there were more clothing on the second level. I really liked how he took the time to take me around the store to find clothing I wanted. When I got to the second level, I found some Christmas sweaters. I was hoping for more choices so I asked an employee. She was really friendly and polite even though there was no more in stock. She even directed me to the fitting room in the what looked like the Women's section. I asked if the fitting rooms were unisex and she said that it should be okay that I use it. Unfortunately, the cashiers nearby asked me to come out when I was halfway through trying the different sweaters. Still, I was able to find a suitable sweater and the cashier mentioned the price matching, so win-win! read more

I was shopping for some work shirts - breathable, short sleeved, collared ones. A worker walking hurriedly past must've noticed my hopeless expression because she stopped in her tracks to ask me if I needed help. I explained to her what I was looking for and without hesitation she waved me to the appropriate section. She even took it upon herself to walk me to a few other places she could think to look. I left happy, with a brand new shirt! read more

Started off on a great start and ended with a bad ending. We wanted to purchase two pairs of Levi jeans for my dad and the cashier rang us up. During this time, I asked her if there one more of the two jeans we were buying in stock. She said there is and can order for us. This is when it went downhill. We asked if we had to use the Macy's credit card and she said it is necessary for free shipping. However, come to find out from her coworker its only if you are some Macy's silver member and over $50 purchase, free shipping will apply. She realized she made a mistake and tried to cancel via customer service line without telling us or asking if we will be alright with paying the shipping. Two words: poor communication. I told her we were fine with paying the shipping fee.When we were trying to verify the shipping info on the screen, she got my phone number wrong even though I told her loud and clear. Finally, I asked her on average how long it will take for the jeans to arrive via online order. She told me its on the receipt . Its unfortunate because not all associates act like her in the other departments. Her name is Maria in the Men's department and could really work on her communication with customers. read more

Happy New Year yeeps! This review is for the Jewelry & watch repair department on the 4th floor of Macy's Ala Moana. Now that Sears is closed, the question you ask is where do I take my watch to change the battery or get adjusted? Received an Invicta watch from my love as a Christmas present. I needed the size of the watch adjusted, asked my sister who is the Macy's black card princess where to take it she said Macy's. Went to the fourth floor, Mason helped me in adjusting my new Invicta. It's a heavy boyfriend style so it needs to sit just right. Mason patiently adjusted my watch while I tried it on to get the perfect fit!! I like having it adjusted while I waited, thanks Mason, you're the bomb!! read more

Lens Crafters is in Macy's Ala Moana! Shawna adjusted my glasses this morning; she was gracious and very helpful. I usually go to the LensCrafters on the third floor, but I "discovered" that they now are in Macy's. Prescription in hand I decided to check them out and was not disappointed. You can shop in the store, and if you need or want new glasses, you can take care of that too. How convenient! read more

Macy's is one of my favorite go to stores. Sure I admit I was one of those people that were pissed at them for taking over Liberty House. It even went as far as me refusing to call them "Macy's", but kept calling them "Liberty House" when talking to friends or family. However, over time...and a LOT of retail therapy...I'm now a Macy's girl. Ala Moana Macy's although is a bit of a love/hate relationship. Even though this location is way bigger and has more of a selection than the Kahala Mall Macy's, there are several factors that make me want to shop at the Kahala location instead. The biggest one for me is the sales people at the Kahala Macy's tend to be on the friendlier side. If you tend to shop at Macy's, I strongly suggest you apply for their credit card. You can either have just their store card, or one that's store and American Express for other purchases made outside of Macy's. You will either get a red, gold or black card that earns rewards based on your spending history. Macy's cardholder members receive FANTASTIC coupons that seem to come in the mail every week. You will also automatically receive a special discount on certain days just for using your Macy's credit card. I like how fast you can earn reward certificates compared to other reward/mileage credit cards. Another suggestion is sign up for their "Thanks for Sharing" program. Each year they have this starting on or around September or October and it lasts till the end of the year. You are charged $25 on your account, which a portion of the cost they donate to the American Heart Association. You will then earn 10% of all of your Macy's purchases made within that time period. Around February the next year, you will receive a gift card in the mail for the total rewards earned to use towards future Macy's purchases. It really adds up, especially if you try to make it a point to buy most of your Christmas presents at Macy's. TIP: Their sales people are CONSTANTLY trying to get you to open a Macy's credit card. Even if you are paying with one, they try to convince you to have your Husband open up one too. They act as though they only have you in their best interest and just want you to receive the enrollment discount...but you and I know it's because they receive a bonus for getting people to sign up for an account. I can't hate too much on them, because I once worked for a department store that had an awesome sign up bonus. If this irritates you, just do what I do and say you and your spouse already have a Macy's card. Even if neither of you don't have one, there's not much they can say further. read more

Ahhh Macy's during the holidays. Of course they hire tons of people to handle the sheer volume of shopping done during December. This however has its drawbacks. Like putting an item on hold for example. Here's where I start tapping my foot on the ground impatiently as sales associated dodge me like I am lord voldemort. The store is pretty much empty since its like a Tuesday night an hour before closing. Someone finally shows up, that someone has problems with speaking English. Awesome. "Hello- I have an item on hold for Grant" "hi- let me go check- *elevator music* -no items on hold for that name" "ok i'll just take this one off the rack... thanks for your "help"" If I could I would rather go to K-mart then stand in the self-checkout line to avoid any incompetent salespeople. At Macy's I do not have that luxury and have to instead deal with people who can't fasten their name tag on straight. read more

I know this may sound a bit strange, but I LOVE the smell of walking into Macy's. When you first open the doors to go in, you get a pleasant and nostalgic whiff of Macy's air. It reminds me of those yester-years of Liberty House and my childhood. Yup, those were the days... Shopping with Mom or Grandma, hiding in the racks of clothes, dancing in the dressing rooms, talking to strangers, etc. Anyway, this Ala Moana Macy's is my favorite. And on this island, it's probably the "best" in terms of selection and size. My favorite department = women's shoes. Macy's has awesome shoe clearance sales on a pretty regular basis, so sizes are usually plentiful. If you have time to peruse the almost-organized shoe racks, you could potentially find some goodies in your size (i.e. Michael Kors pumps, Steve Madden platforms, and more). I've gotten a number of cute shoes from these racks and will continue to do so. So what if the shoes are "last season." I'll glady take last season's cute shoes at these budget-friendly prices! BTW - Macy's has free wifi :) Yelp 365 - #189/365 read more

Christmas time is the best time to shop at Macy's!! Why?? Because not only is almost everything on the store on sale.. they also have their Family and Friends event during this time. So.. if you buy items on sale price (lots of items 50% or more off).. plus the 25% family and friends deal .. plus if you use your Macy's card you get an additional 15-20% off... well you figure it out. =P I bought 5 dresses, 2 business jackets, 2 pairs of shoes all for under $150!!! So cheap!! I love you Macy's. At Christmas time. read more

Yelp 365 Challenge - Review 015/365 (8/15/2011). YELP TIME IS INCORRECT ... I POSTED THIS AT 11:55 P.M.!!!! Considering how often I flock to this store, it's kind of strange that I've yet to write a review of it. I suppose it's because I take it for granted, considering it became Macy's almost overnight. Liberty House - sold in 2001 after almost 152 years in Hawaii and 35 years at its flagship Ala Moana branch - was pretty much left as is, from a customer's POV. In fact, I don't even recall the store closing down at all when the acquisition occurred. Growing up, my family and I would shop at the various LH locations on Oahu, as well as other clothing stores like Sears and JcPenney's. I always liked LH the most because they, as a whole, were IMO the most classy, modern, cleanest and organized of the bunch. This impression during my childhood carried over into my teens and later into my early 20s, when LH joined the Macy's West division of Federated Department Stores, Inc. Today, even with the presence of higher or comparable class stores such as Nordstrom's and Neiman Marcus, I still think Macy's holds its own pretty darn well. It may not be the most stylish anymore, but it certainly gets the most money from me compared to their competitors. Out of all the former LH branches, I mostly frequent the Ala Moana store. This is primarily because of proximity to my neighborhood but also due to merchandise availability. Although I worked in downtown right next to the Fort Street Mall branch (for over six years), I didn't shop there as much with its lack of variety. What I've usually discovered is that if something's not available at Ala Moana, it's also unavailable at any of the other town / near to town locations. Over the years I've purchased various items from various departments. These purchases include: apparel / undergarments (pretty much every category for various people), footwear (sneakers, slippers, heels), cosmetics (Shiseido, Lancome, Dior, Chanel), houseware / electronics (gifts for weddings, birthdays, maternity, holidays) and miscellaneous accessories (fine jewelry, costume jewelry, hats, sunglasses, purses, socks, hosiery). I've also been a patron of The Pineapple Room for lunch, and liked the food. I never worry about the quality or durability of anything I buy here, since Macy's has a very good return policy (as long as the return label is still attached). My biggest buys here were my Movado and Burberry watches, both of which I still wear (sidenote: Macy's offers an extended warranty protection plan for a one-time payment of 10% of your purchase price of fine jewelry. This came in handy when my battery stopped working, as they shipped my watch to the Movado factory and I received a free repair). All in all, I think I enjoy shopping at Macy's Ala Moana above all other stores. They have prety good sales year-round, with extra discounts available to all customers (not just store credit card holders). Everything is easy to find and customer service is usually above-average. I like the consistency and familiarity, so I definitely wouldn't change a thing here =) Five stars. read more

Back in May 2012 Hate the sassy sales associate at MAC My wife asks, "Can I see your eyelash curler?" Sales girl asked, "Do you just wanna look or do you wanna buy." WTF read more

Macy's Ala Moana Pros: Always a sale, Huge bargains, Clean store & bathrooms, Able to pay and do returns at any register Cons: Hard to tell who works in what department Macy's has always been the place to find really good deals on brand name clothing. I am not a shopper and will not do much reviews on clothing stores but in this case I had to make an exception. Because of all of the pros listed above, Macy's earned 4 stars easily. Being able to buy $60 Quiksilver aloha shirts for $40 and $150 Ecco shoes for $90 is already sweet. Not to mention clean bathrooms when you have kids is a huge plus. But here is how they got my 5th star and why I am writing this review. I was just in their store yesterday and bought a ton of Quicksilver aloha shirts. I had to go back because my wife said that one of the shirts was the wrong size. Anyways, I went back to do an even exchange. I was helped by a cashier named, Sonia. I'm only mentioning her name so that she can get recognition for going above and beyond customer service! For the life of me, I couldn't find the exact same shirt. She searched her computer, walked the floor with me, went to the back room, came back and would not give up. Finally we found my size. She was very, very helpful. While doing the even exchange, she walks over to a clearance rack and pulls out 2 super nice Under Armour golf polos. She says "You wear this brand?" I said "Of course!" She said she just sold one to a previous customer and it rang up for $9. Regular price $59.98! She had just moved it to the clearance rack because it was in the wrong section. Then she goes, you can use your 20% off clearance items on this too. WOW! I got 2 UA golf polos for $7.98 each! What a deal! In my experience most employees would save those deals for themselves. I was and am still impressed by her customer service. Sonia deserves recognition and a pay raise! Thank you, Sonia! read more

Macy's - Super nice cashier lady gave me the 411 on this UA golf shirt! Regular $59.98 on sale for $9.99 plus 20% coupon. $7.99! - Men's Clothing Near Me - Honolulu, Hawaii

I was a platinum member at Macy's since the store first arrived in Hawaii. Last year I started to buy more things from other stores and now am a gold member mainly because Macy's in recent years have changed their policy and charge Hawaii platinum members a service charge of $10 to buy on the internet. I am surprised as other stores are trying to increase their sales by offering more incentives to their frequent customers. read more

Actually, 3.5 stars. This is a typical department store with makeup, perfume, cologne, shoes, clothes, accessories, kitchen appliances, bedding and Christmas decorations. There is something for everyone here. Recently due to the weather, some areas flooded and are closed off for repairs. Hopefully they finish repairs and operate at 100% soon because they have a good sized selection to choose from at reasonable prices. They have sales often and if you have a Macy's card, they send you special offers or additional discounts off sale prices. We don't have a Macy's card but some of the employees offered us discounts when there was a sale. Just to let you know that they do not have sales on cosmetics except on Black Friday and that's on select items. I have had mixed customer service, some good and some bad, from that department which is why I give this store 3.5 stars vs 4 stars. Recently, I was looking for shoes and our salesperson, Edwina, was very helpful. I wanted to try a certain size, which they had, but after trying it, I wanted to try a 1/2 size smaller just to see if it was more comfortable. Unfortunately, it wasn't in stock but Edwina suggested that we order it and have it shipped to our home and we buy the one we tried on in the store. We can keep the one that fits best and return the other. It was a great suggestion because I knew I wanted the shoe but wasn't sure on size. I didn't want to risk the one I tried on to be out of stock if the one ordered wasn't a better fit so purchasing the one in store and ordering one online was genius! Thank you Edwina, I will be back to see you in the future! read more

Worst Macy's experience ever - February 19, 2016 My visit to Macy's was meant to be very brief; all I wanted was to purchase a gift card and to return 2 items. I stood in line in the Junior's department since it was closest to where my car was parked. To my surprise, the store was not that crowded and there was NO line. There was one cashier and she was already helping a customer, which made me think I'd be in and out of Macy's in a jiffy. WRONG. I stood in line for a total of TWENTY FIVE minutes and ended up leaving WITHOUT being serviced. Apparently that one customer was irate about something and kept dragging the cashier out onto the floor to show her price signs or whatever. What REALLY bothered me though was that there WERE other cashiers there organizing clothing racks. NO ONE acknowledged me the entire time. No apology, no thank you for waiting. I saw a supervisor there (is her name Lisa? Or Liza?) and she was also advising the other workers on how to organize the racks. I thought- hm maybe she's not helping me because she doesn't handle cashiers or whatever. But no, when the irate customer kept pushing about something, the cashier turned to Lisa and Lisa helped her on the computer. My point is, the service was seriously lacking. The store was disgusting and messy. Maybe the working environment is throwing the workers off, I don't know. I'm not sure if they are renovating or if this is how it's going to be from now on, but I rather just drive and go to Pearlridge Macy's. Then I get to avoid the bad customer service and the tourists. read more

I love shopping here because there are many sections that I can go to... If I'm feeling a little playful and cute, I can go to the kids section. If I'm feeling a bit young-and-hip and ready to go to the clubs, I hit up the juniors section. And if I'm feeling a bit more professional and need work-attire, I can go to the petites section. So cool! I love it. read more

I LOVE this store. I will delve into the extent of my feelings in a later review update as I don't presently have time to craft an elaborate essay. So. Last night I ran into Macy's 30 minutes to closing in search of the perfect shoes for this Saturday's yelp event. Not because I buy shoes to match every outfit, but because my shoes have been wearing out pair by pair with my favorite cork wedges literally disintegrating at the last yelp event. I haven't bought shoes in a while... Now everyone (who is female) knows that 30 minutes is hardly enough time to find perfect shoes, but that's all the time this mother of three could squeeze out. So I turbo scanned the shoe department, snatched up seven shoes, handed them over for 8's to fit my fat feet that supposedly claimed I would reach 5' 5" in height but I stopped at 5'2", and waited praying that something would be utterly fantastic. I actually liked a few pairs and would probably have purchased them all had my husband not suddenly shown up and sucked the fun out of life. However, I did manage to secure a marvelous black sandal for Saturday that was nearly perfect though it could use another 1/2 inch in height (my legs are my best feature as we all know there aren't any boobs on this body), and an everyday wedge. Nice. I was also was very pleased with my salesperson, Jessie, who was sweet and nice and didn't rush me even when the ac turned off and half the store went dark. I will be returning to buy more shoes specifically from her. Without the presence of my husband. So thanks to Macy's I have shoes to match my dress and YES there shall be dancing on Saturday night. read more

Anytime I am in need of retail therapy, I know I can get my fix at Macy's Ala Moana. Macy's Ala Moana is the biggest, best Macy's in Hawaii--basically their flagship store in the state. Four fabulous floors with everything from men's, women's and kids fashions to housewares to electronics to cosmetics and fragrances to accessories to furniture...I could go on and on! There's even a great restaurant at this location, Alan Wong's Pineapple Room. I love Macy's not only because it has awesome stuff, but also because it has a lot of sales. There's pretty much always something marked down, and I've gotten some marvelous merchandise that way, since I don't like paying full price. Macy's has definitely given its customers a lot of fantastic sales lately, too, between the Black Friday Wow! pass to the annual Friends & Family sale going on now. I also love Macy's sales associates, who are generally very polite and helpful. Many of them will go the extra step to help, too. For example, I wanted to purchase a couple of items that they did not have in my size, so the saleslady offered to have them shipped with no extra shipping charge. Nice! Macy's is located on the Koko Head end of Ala Moana Center and is easiest to access from the corner of Atkinson Dr and Mahukona St (by the YMCA) or from the Kona St side near Ke'eaumoku. The store generally keeps hours similar to the mall, but being an anchor store with separate entrances, it can offer extra hours during certain times of the year, like the holiday season, when it is open 1-2 hours later. Yelp 365 Challenge #128/365 read more

I bought some merchandise on my credit card back in August. Unfortunately, I was assessed an unauthorized charge on my card for charity. The sales associate was advised that I did not wish to donate. The charge appeared on my September statement. I called and spoke with a very helpful customer service representative who assured me that the charge would be reversed. A few weeks later, Macy's sent me a letter stating that the request had been denied and that I needed to go to the store for further assistance. I went to the shoe department on Monday, October 10th at about 5pm. The department manager, Tanya, was AWESOME. She listened to my concern, did some checking, and credited the donation amount. Please let Macy's know what a wonderful employee Tanya is. Thank you. read more

I love this place, and if I had a magic wand, I'd do a little twirl and rename this place, "Regiftcy's". This is my after Christmas/B-day stop. They have always been good about me returning stuff... I think it's their job to sometimes ask why you didn't like something here but I've learn to just speak the truth, some people appreciate the strangest things... Clerk: "What was wrong with your purchase?" Me: "It's was a sweet gift, but my friends have two eyes and one mouth. Eyes for seeing me wearing this in public, and a mouth for giving me shit for it forever and ever. And they use their 2 eyes and 1 mouth disproportionately...." Clerk: "Hahaha I see...." And they use to be really helpful about giving a clueless fashion-less guy like me advice... that was until I pickup up the cutest glitter heels and approached the counter asking if she thought I could pull this off.... after that they never took me seriously... too gay maybe??? Although the last time I was there shopping for new jeans since all my old ones wouldn't fit because I lost a bunch of weight, I know, I know oh poor me.... this is what you call a quality problem. So coming out of the dressing room I continue to browse while I ponder the feel of it and here comes the always cute with flawless Mac makeup Macy's sales supergirl, walking passed me then pausing to tilt her head slightly and smirk showing off perfect white teeth while telling me my tag is sticking out. Instantly there is a connect and tension in the air and I'm wondering if she is being helpful or flirty, is this the power of attraction or the illusion of commission. I glance down and lo and behold, the tag is sticking out... so I ask her if it says a size 30 and she looks a little closer and replies, "Yes it is a size 30". And then of course I tell her... "AWESOME! Then it's suppose to stick out, don't touch it!!!" read more

After reading other yelpers' complaints, I felt the need to give a big shout out to Macy's. If a store is messy, it's because of the shoppers, not the employees. I've seen that sometimes there aren't enough workers on the floor and they can't pick up after everyone who drops a top. If you have worked in retail, then you can empathize. I think it calls for just good old common courtesy-if you drop it, take 2 seconds to pick it up and put it back. I have bought only a few things at full price because I believe there is a good bargain to be had somewhere- you just need to search. I recently bought a Tommy Hilfiger dress, full retail value of $139, for $5.99. I bought 2 other TH dresses at $9.99 each, a Calvin Klein skirt for $12, CK pants for $8, DKNY jeans for $6...shall I go on? Ok lol How about Coach sandals for $25, $22, $28...no lie. That's all off the top of my head but I have bought other items there like Vince Camuto belts for $5.99 each. Sorry, not bragging. I just wanted to point out that Macy's has great bargains for quality brands. You just have to look and go at the right time. Bargains are in the eye of the shopper, so if you're there to nit pick and complain, you will most likely not come away with a good experience. A helpful tip: download the Macy's app on your phone and you can almost always find the discount code to use when you are at the register. And LMAO at the review complaining about the paper towels in the restrooms! Umm..it's called going green! Hand dryers help reduce the carbon footprint. Anyway...Happy shopping :) read more

I love shopping at Macy's, so it is a bit disheartening to write this. Last week, my niece's unused formal dress purchased from Macy's that had beads on it fell apart. Macy's refunded it, and the customer service department said they prided themselves on customer service. Yesterday, my niece took her different prom dress that she purchased at Macy's back to the store because she realized the Macy's cashier forgot to remove the security tag. The cashier on duty did not desensitize the sensor before removing it, so ink spilled on to the dress!!!! This dress was also already hemmed to fit my niece. Macy's did not give her a new dress, and they stated their in house alteration services could not hem it in time for prom anyways. Their first offer was to give 50% off of the dress. So my niece ended up wearing an ink-laden dress to prom, hoping that no one would notice the stains. Macy's then said she could return the dress after prom but that they would not reimburse the $42 it cost to alter the dress!!!! This is the case even though Macy's ruined the dress and is the reason the dress has to be returned in the first place! Instead of trying to fix the problem, they said sorry, there was nothing they could do!! The customer service department cited the fact that they helped with last week's defective dress. Evidently, this is an excuse for their own worker's negligence. I have never heard of such inept customer service. I guess all prom dresses should be purchased at Nordstrom's, which would never allow for such poor treatment of its customers. read more