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    Macy's

    2.0 (80 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

    Macy's Photos

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    Reviews With Photos

    Mike R.

    This Macys is okay. Personally I like the Fair Oaks and Tysons ones better. That's because their clearance section seems bigger. I am a bargain shopper, and have done well with Macys over the years. The key is off season, and figuring out the algorithm to a degree. This is a nice location. Dulles Town Center is less busy. My best guess is this store is understaffed because of the economy. Will look at this again. Yet the entire employees are really good. The problem seems to be checking out, and again probably manpower issue that's affecting all industries. A clean store, this one is well organized. If in the area I always stop in.

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    2 years ago

    Helpful 8
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    7 months ago

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    9 months ago

    We were trying out fits and then they kick us out for no reason like the workers are very rude

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    9 months ago

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    3 years ago

    Helpful 4
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    4 years ago

    Helpful 2
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    2 years ago

    Helpful 1
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    5 years ago

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    7 years ago

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    4 years ago

    Helpful 1
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    5 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    3 years ago

    Helpful 0
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    9 years ago

    Helpful 3
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    5 years ago

    Helpful 2
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    4 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    5 years ago

    Helpful 1
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    4 years ago

    Helpful 1
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    7 years ago

    Helpful 1
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    8 years ago

    Helpful 0
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    7 years ago

    Helpful 2
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    4 years ago

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    14 years ago

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    7 years ago

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    13 years ago

    Helpful 1
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    17 years ago

    Helpful 2
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    13 years ago

    Helpful 1
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    11 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    7 years ago

    Helpful 1
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    5 years ago

    Helpful 1
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    10 years ago

    Helpful 1
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    5 years ago

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    9 years ago

    Helpful 1
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    9 years ago

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    9 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Macy's

    Review Highlights - Macy's

    About the only store that has traffic at Dulles Town Center is Macy's.

    Mentioned in 5 reviews

    Read more highlights

    Kohl's

    Kohl's

    (24 reviews)

    $$

    Visited this location today seeking sales advertised in their sales ads. Location a bit off the…read moremain road. Plenty of parking and the store not crowed at all. Could not find what we were looking for and left quickly. Neat store but probably not one will visit again as nothing special there.

    I had the worst customer service experience in my life with an employee of the Kohl's store located…read moreat 21245 Signal Hill Plaza, Sterling, Virginia (store # 0295). My wife had purchased clothing items on line with Kohl's. We had to leave town to attend to family business and planned to pick up the items at the store upon our return. My wife received an email from Kohls@tkols.com that stated "Your Self-Pickup order is ready." It further stated that "To avoid cancelation, pick up your order by end of the day on Friday, January 23, 2026." We decided to travel home on Friday, January 23rd so that my wife could pick up the order. My wife called the store from our vehicle (on speaker phone) at 11:16 am to inform that she would pick up the order before the store closed. The individual she spoke with (a female with an Indian accent) told my wife that the order was not in the system. After some back and forth, the Kohl's representative informed that the order was canceled. My wife was stunned and confused because the email clearly stated that the order would not be canceled until the "end of day" on Friday. When my wife asked why was the order canceled when the email stated it would be at the store until the end of the day, the representative became argumentative. She stated that she did not know why it was canceled and would not provide any additional information. My wife really wanted the items she ordered so she asked the representative to look around and see if the order was still in the store for we would come by and pick it up. With this, the representative became combative. She raised her voice and cut my wife off several times. The disrespect was unacceptable. It was so bad that I decided to get on the phone and ask why the order had been canceled and explain to this person what we wanted to do. She raised her voice with me and interrupted me several times. I had to tell her to please let me speak. I finally asked to speak with the manager. Instead of transferring me to a manager, she hung up on me. My wife did not get her order (even after the email said it would be at the store) and we were both insulted. Needless to say, we will never shop at Kohl's again in person or on-line. They have no respect for the customer and customer service is dead. Kohl's has experienced some financial pressure as of late and they making attempts to strengthen their position in the market. Kohl's leadership should know that there is an employee at store # 0295 that is killing their business. Do not shop there. My wife ordered her items from Amazon. They were delivered in two days without insults.

    Macy's - deptstores - Updated May 2026

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