Terrible alterations, terrible service, and zero accountability.
Mohini ruined my wedding dress and then refused to make it right.
First, I gave a budget of $500 and was sold a dress that cost nearly $1,000 while trusting staff to respect my budget. Red flag #1.
The dress needed alterations to the chest and sleeves. What I received back looked unfinished, with visible white fabric, gaps in the beading, and obvious flaws in the design. Mohini's defense is that I signed a form authorizing alterations. That's absurd. Signing off on alterations is not signing off on shoddy workmanship. No reasonable customer expects a wedding dress alteration to leave exposed fabric and missing decorative details.
The zipper disaster is what ultimately ruined my wedding. About a week before my ceremony, I took the dress out of the garment bag as instructed and discovered that although the dress fit, the zipper separated when zipped. I immediately called Mohini and was told to bring it in. I drove nearly two hours to the store the next day, only to find out nobody was available to repair it. Had I been told that on the phone, I would not have made the trip.
At that point my wedding was only five days away. I had no choice but to leave the dress and return again. Mohini repaired the zipper and called me the following day, but I couldn't make it before closing. My fiancé eventually picked it up for me. When I tried it on the morning of my wedding ceremony, it no longer fit. The replacement zipper had made the bodice significantly smaller.
The result? I couldn't wear my wedding dress. I had to wear a simple cotton dress for my ceremony, cancel my photographer, and wear a navy dress for my reception.
After the wedding, I requested a refund. Instead of taking responsibility, management dodged me and argued in circles. They repeatedly insisted that "replacing a zipper wouldn't change the size of the dress." Whether it should have or not is irrelevant--the dress fit before their repair and didn't fit afterward.
This was one of the most disappointing customer experiences I've ever had. Poor workmanship, poor communication, and absolutely no accountability. There are plenty of other bridal shops in the same mall. I strongly recommend going anywhere else. read more