Bad behavior at store # 08590
Ryan Scarola
to custserv@bananarepublic.com
15 minutes agoDetails
I had the worst experience at this store tonight!
My receipt number is Trans 5689, Reg 002, Cashier 2013312, Store 8590, Sales 4227. The time was 5:59:57 PM.
I used to work at Banana in Pittsburgh and Chicago, so I know I'd have been fired for how I was treated tonight. I've seriously never been treated as poorly as I have been tonight at Banana Republic. I was ignored by an employee looking right at me when I went in there at first. He looked up from his phone and looked right at me and went back to texting. I asked if he worked there and he said, "Yeah." He went back to texting.
I left, thinking I would look for sweaters at another store but I didn't see any I liked so I went back and wasn't greeted by a SECOND employee who appeared to be texting on his phone. When I asked him to check a size for me, he just said, "We don't have it." Didn't look around or suggest anything else, just that flat answer.
I found something else. By this point I was furious, so I took the cardigan sweater I found and took off my coat and tried it on on the sales floor to see if anybody would ask me if I'd like a fitting room, but nobody bothered. The worst was when I paid for it my bag was left at the cash wrap as the THIRD rude employee ringing the register answered a phone call!!! He didn't thank me or even hand my bag to me. I make a point to say "Merry Christmas" to retail employees as I know how tough it can be. When I tried to say this, the guy at the cash wrap was already saying, "Hello" to the person on the incoming phone call!!! I've attached a pic of the balled up sweater that was thrown in the bag for me (not even folded and no tissue) that I took on the way out of the store. I thought somebody would pick up on the fact I was upset, but nobody noticed,
Sorry, Banana. You were a fantastic place to shop in the 90s but I guess those days are over! It's a real shame. I used to love your clothes and shop your stores often, but that will never happen again.
I'll never be back there and I'm giving this location a one star Yelp review.
Merry Christmas, Gap, Inc.!
Offended here,
Ryan Scott Scarola read more