I still wear Levi's Jeans that I got 20 years ago!!! This is how good is the quality of the jeans made by Levis. In recent years they kind of miss with their new collections and designs on jeans, I hope this year they will get better and offer us some cool designs. The best Jeans out there, and we all know it. Also in the last few years I got exposed to other items made by Levis and like them (But still not as much I like their BJ). read more

It was very disappointed at this store , the staffs were very rude, especially the only guy worked the the evening shift, there was 3 staffs here and no one have me even a word of welcome when I enter. I shopped at this store on Jan 7th at around 4-5pm, I choose a pant then let it at the cashier counter and shopping for other products, however the staff ( the guy) asked me with very rude voice "if I will take it or not" but he only said "yes or no"??? I was kinda surprised how rude was that but still process to checkout and I asked for his name, he said "I dont have to give you my name" such a rude and crazy staff, I end up return the product even I like that pant but I will buy it at other store and wont pay for that kind of customer service! read more

Every time I go to this Levi's store in Tysons corner the staff are always rude and unprofessional. I usually like to shop in store rather than online to avoid the hassle of returning something that didn't fit. The most recent visit was during a weekday. There were only two sales associates and they were sitting on the counter top at the cash register. I was not greeted when I walked in. When I walked by the cash register, the female sales associate asked me if I needed help finding something. I told her I was only browsing at the moment. She rolled her eyes and continued her personal conversation with her co-worker. That rude impression made me turn around and walk right out. What she should have done was assure me that she can be of assistance if I had any questions. She didn't even bother to provide her name. Another incident was when I returned a pair of jeans that I bought online and they didn't fit me. The cashier who was handling the return told me to return them online the next time I want to return something. I told him that Levi's return policy on online purchases can be returned in store. He said that I should come to the store to shop instead of online so that I didn't have to waste the staff's time on accepting returns. I was shocked and appalled by his rude response. On another occasion, I bought a couple of jean shorts. When I left the store with my purchase I received a Levi's email notification regarding a sale promo on all their jeans shorts. I went back to the store and showed the email to the sales associate who rang me up. I asked her for a price adjustment. She was hesitant in accepting the price adjustment but eventually did so. Seems to me this store cares more about sales rather than excellent customer service. The regional manager should consider restaffing this store or at least train the staff on proper customer service. read more

Honestly I wanted to give it one star. Both times I went to the store it was roughly 4-6 employees working, I am sorry present. They were so caught up in their own conversation, they didn't even try to help or anyone else. I was obviously confused and needed help with the jeans. All of the employees were standing around the register and not helping anyone. So I decided to just go over to Macy's and buy Levis from there. read more

Three months later: me: " OK Mr Judgemental - do you have those awesome charcoal jeans in a 38/34?" clerk: " Why yes sir, here they are" me: " Awesome, I'll take them, and only $40. thanks" read more

I didn't think it was possible to be so actively ignored by staff in such a small store. We went in today to grab a few pairs of jeans and were not greeted or helped the entire time. Although 3 people were working, they had all gathered together at check out to chat rather than helping any of the customers in the store. The layout of the store with sizes stacked up to the ceiling means that staff help is required for anyone less than NBA-player-tall. Luckily, we were able to grab some sizes and find an unlocked dressing room and not bother the conversing trio. When dropping $78 for a pair of jeans, a smiling face makes me feel a little less ripped off. We'll likely go to a department store or online for our next pair. read more

This store is the size of a shoebox and there were more employees than customers, but they still managed to not utter a greeting. Then I asked for a 34 inch length and a bored employee said they don't carry longs in the stores or online. Alright... I walk out of the store, search Levi's website and ta-da, there are long lengths. I guess she didn't want to bother searching and being productive? read more

When I walked in, I hoped to talk to someone who knew jeans, and who'd take the time to help me. CHECK! Enrique is the epitome of knowledge, customer service, empathy, and patience. From the moment I walked in, he treated me like a friend. THERE IS NO NEED TO BUY RIDICULOUSLY EXPENSIVE JEANS, and no reason to buy them anywhere else. This is how shopping is supposed to be. I live 3 hours away, but would come back just for this experience. Thank you! read more

Levis makes a classic pair of jeans. At this store they are pretty expensive because they have all the latest styles and fashions. The main reason that I do not mind spending extra is because you can always find your size here. Say for example you are a 30 waist but only a 28 length...you can find that here and it's pretty rare to find actually. They can also order a custom made pair just your size. How can you go wrong with a company that has been making one product for the past 100 years....you can't. read more

Great store location , staff is very friendly and helpful , came for one pair of jeans , and ended up with 5 pairs ,Levis jeans are timeless !! Would recommend to anyone who want a great pair of jeans without spending a fortune . They also have a great selection of different fit . read more

If I could give no stars I would! First of all, the manager thinks she works at Ferragamo. Next she was rude more than once. I went in for a sale that I saw on an email I received. The manager proceeds to tell me the pricing is not at the boutique store but at an outlet. Which is different quality or I could go to Macy's or Nordstrom rack and get them on sale. So I call the corporate office and they help me and honor the pricing and were super friendly. I ordered 2 pairs and took a survey and they gave me a discount for taking the survey. So I decided to buy another pair with the code they gave me. I received the pants yesterday and they were too dark that I took them into the store today to get the same size, style and cost. That same manager tells me that I can't exchange them but I can return them and buy them again. Now why would I do that when I got a $50 code for taking a survey? She tells me that's my only option. This is a first for any store in all my years of shopping anywhere!! So after talking to customer service again to report this useless moron I decided to return the pants and make a decision to never step foot in their place. If the company decided to replace this person then maybe I'll give it another shot. But buyer beware! Buy online and save yourself the headache!! read more

Helpful staff who make sure the store stays tidy. Not too busy during early afternoons, which makes it ideal for trying before purchase.

Watch out for these thieves. Price on the merchandise was clearly marked at $78.00. Cash register price was $79.50. No excuse for this tired old trick, especially from a big company like Levis. Perhaps they thought they can get away with ripping customers off for $1.50, but it didn't work. Jeans returned, will never go back there again, bad write-up on Yelp. read more

My daughter received a pair of jeans as a gift and they were the wrong size. They had been ordered online and the giver provided her with the receipt so she could exchange them. She went to the Tyson's Corner store two days ago to make the exchange. She was told by the sales clerk that since the jeans were on sale when purchased, she would have to pay the price difference to exchange for the exact same style in a different size. I have tried calling the store several times today to speak with a manager and nobody answers. Finally sent a complaint online. This is either a terrible exchange policy or awful customer service. read more

I was skeptical I could find the correct pair of jeans today but with the assistance of Molly I found two pair. Molly offered her assistance and was knowledgeable, helpful and cheerful. She epitomized good customer service-an unfortunate rarity in 2017. read more

So on this past Saturday the 24th my wife and I went to the Levi store. They were extremely busy. However, I was helped right away and questions answered. When checking out there was a lady by the name of Molly who was doing her best to help a customer with an issue. She was moving as quick as she could to help the lady. The lady was very impatient and rude but Molly kept her composure and began to help us with a smile on her face. Bravo to Molly and her team for making the shopping great! We live in Elkhart, IN and frequently travel to Tysons Corner. I can tell you the next time I need a pair of Jeans I will be visiting Molly at the Levi's store in Tysons Corner! read more

I recently purchased a shirt at this store. The young lady who waited on me was very courteous and helpful. She helped me find the right style and size. I would highly recommend this store. read more