DaShaun Wesley provided an absolutely exceptional experience! I came in w a need, he heard and provided all of the things needed for an upcoming event all while catering to my children also in attendance. thank you so much Express for being the lifelong store for me and my needs, but hiring an exceptional staff member/manager! read more

Due to having younger family members, I'm forced to go here for birthday and Christmas gifts. Actually I have an Express waffle style shirt, and it's decent enough. I can't say spectacular, as for its thickness in materials, cannot wear it other than a base layer for cold days. This shirt has held up through, as wearing, washings, and drying's it still exists. I used to have one of their winter hats, that looked good, but again didn't stand up to the elements, Can you get deals here? Yes especially after Christmas. They have some nice long sleeve shirts, and also sweatshirts for those in the below 30 crowd. My relatives like them, and so off to here I go. The store can be fairly busy, and entitled customers don't like to put things back where they belong. To the credit of the employees, all are very nice and also efficient at checkout. As for my fashion taste, please take me with the proverbial grain of salt, because I'm bald, grey and older than their target audience. Their products seem to be of decent quality, and I think people with hair instead of glare, would find things they are looking for here. read more

Express - Women's Clothing Near Me - Fairfax, Virginia

Went into the store to return a dress because it was too big for me. The store employees convinced me to buy the same dress in a size small. I got the new dress they ordered me at the store. i was going through health issues and last thing on my mind was to open the package to see if I received the correct product. I wanted to wear the dress on Valentine's Day and noticed that it wasn't even the dress they ordered me at the store and not even my size. The dress that came looked horrid looked like they butchered Elmo and turned him into ruffles. customer service on the phone was not helpful or the store employee. Their return policy is so inconvenient due to them making the mistake of sending me the wrong product in the first place. Definitely going to think twice before buying them again I will look elsewhere and leave them as a last option. If I could give them 0 stars I would! read more

Very rude manager I bought a dress two three months ago and the safety pin wasn't removed , I didn't have a physical receipt, so they refused to remove the pin,- because maybe I saw the dress , even though I gave the access to my email and phone number and on line account . unfortunately, I don't keep receipts for three months and over, fortunately after few minutes , I found one in my email... I didn't receive I'm sorry , sorry for your inconvenience of driving all the way to the store and going out of my time to fix their mistake. Basically I was told I was lucky. I had a receipt in my email otherwise they could do nothing for me. And oh well, you wasted half of your day coming the mall.. Will Never shop again in fair Oaks mall express store. The worst costumer service!!! read more

Stopped in here Pre-Christmas 2019 to procure a gift card for one of my nieces. As busy as they were - I stood in line less than 5 minutes. Paid for the gift card and I was on my way! #Express read more

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Manager at Fair Oaks was unable to send a coat from another location to this location. Fair Oaks didn't have my size in a winter coat, but Pentagon City does! She stated the store doesn't have the software to send a different size item to another store or to the customer. In this technical age that is surprising and disappointing!! They lost a sale and possibly a customer! read more

Supervisor was rude. I came to exchange a top that I received in the mail and it was the wrong size. I didn't have a receipt and I just got it a week ago. She kept insisting me to check my email and spam because it wasn't coming up with my cc and number. I told her that I don't have the email anymore, but still kept insisting me to check my email. Very rude! All I came was to exchange the size. Then she automatically assumed that I had it over 60 days, which I didn't and just cuts me off. Terrible customer service. All she wanted to do is believe what she wanted too. read more

I used to work for this store while in undergrad, so I'm here to provide some helpful tips for you all, but first typical review info: The organization of the store has really gone downhill from when I worked here 10 years ago during undergrad. We used to always keep the fitting rooms clean and there was always a manager on the floor. We had way more cash registers and rarely had a line + fitting rooms in the front of the store as well. This EXPRESS location is the biggest in the area, so everything can be found here versus other locations, usually. Back in my day (lol) they used to hold clothes for 24 hours for customers, not sure if they do the same. The fitting rooms are always a mess and no one ever offers assistance while I'm shopping. When I worked there we had to wear EXPRESS jeans if we were wearing jeans, but all EXPRESS clothes was the preference. Now, the workers look a little disheveled, I guess to match the appearance of the fitting room. I do however love the large mirrors in the fitting room area. EXPRESS makes the best denim, I only buy my jeans are them because they're made longer than other brands and the quality is top notch. I never buy winter coats from them though because the button always pop off. Pro shopping tips: 1. When the entire store is discounted (usually at 40%, 50% for early Black Friday shoppers) you can not use coupons in addition. 2. They offer a 10% military discount. 3. Sign up for the rewards if you're a frequent shopper, NOT the credit card. Store cards are always a rip off. 4. Save the most money by buying items when they're on sale + use your coupons vs the storewide sale. Example: Denim is on sale for BOGO for $19.90 (usual sale). So one pair of jeans is $79 + 2nd pair is $19, total pre-tax is $98 with the $15 off $30 coupon, your jeans are now $83. With the storewide 40% sale, your total for 2 pairs of jeans is $95 ($79+$79= $158, $158 -$63.20 (40% of $158)). 5. Mailed/Emailed coupons are best used when making large purchases because they're only valid pre-tax. (You can't buy $29 pre-tax necklace and use the $15 off $30 coupon) read more

I Love Express. I usually shop online. But sometimes I also go to the store to look and choose the clothes I like. I really like the material of this store's clothes. read more

Express - Women's Clothing Near Me - Fairfax, Virginia

No greeting and not even a word of acknowledgment when the girl looked up to see who walked in. Continued to fold clothes and didn't even greet another customer walking in. Didn't even ask anyone for help. read more

Manager Brittany was extremely rude to my wife and kids. Caught her trash talking my wife behind her back with her employees. When confronted she was arrogant and dismissive of her actions and insisted I contact corporate to file a complaint. She must feel entitled to her position by treating customers with disrespect. I hate leaving negative reviews and even engaging with this nonsense but it was a truly disrespectful experience. I hope other families don't have to encounter her attitude like we did. Brittany, manager at fair oaks mall Express. read more

Came to get something on a Sunday, online it says they close at 6, called the store, said it closed at 6 but clearly doors were locked by 515. Waisted a 40 min drive for nothing. Get your hours right read more

Went into express today to buy pieces to make up a three piece suit. First thing is you can try on the shirts on the wall that are folded up so I wanted someone to help measure my neck to figure out my shirt size. They don't do that so I had to wait in the fitting room line to use their test shirts in their to try them on. Did have an okay person helping me out but they seemed very busy today so luckily I knew what I wanted and couple recommend myself the size changes I needed after my first fitting. Otherwise clothing always pretty awesome quality and style. But seasonal changes or whatever changed the store and there weren't as many short color options out or suit variations. I like the "photographer" style suits but for black colored suits they didn't have any available. But left satisfied with the discounts available at any rate. 40% cheaper than I had estimated originally. read more

Express - Women's Clothing Near Me - Fairfax, Virginia

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Manager would not exchange or give store credit for new clothes with tags without a receipt because I did not give my phone number at the time of purchase. He made me never want to come back. I usually buy hundreds of dollars worth at express. I saw the manager be very snippy with another guy and his mom too. Called customer service and waited 25 min at 5:00 on a week day for someone to answer. read more

Shopping at this express was made ao much easier with the help of Brittany. Even though she was the only ine in the store doing a thousands things at once she managed to make time for me and everyone else ensuring her customers were taken care; all while staying upbeat and cheerful. I will he shopping at this Express again. read more

Incredibly friendly service whenever I go - they even helped me return a bunch of items I had (some w/o tags even). One of the best retail stores I've encountered. read more

Was at the check out, the associate (she) asked me if I want to get anything else to use a coupon for $100, I said "sure" and she said "ok, I'll be holding your clothes here". I grabbed some more stuffs and came back waiting for her to be done with the customer she was with at the moment. After she was finished with that customer, she helped the next customer in line and ignored my presence. Another associate told me that I had to get in line to be checked out, I said "I have my stuffs held here and waiting for her to ring me up." He told me to get in line and will check out the additional ones and ones being held. ****The associate whom I was with at the beginning did not say anything to him that she did not tell me that I have to get in line again if I decide to grab more clothes. ***** I think the customer service needs to be trained again. read more

I've been shopping here for some time now and I've never been disappointed. They have a wide variety of stylish shoes all top notch quality. I can't get myself to shop anywhere else. Great quality at affordable prices. read more

This is a run of the mill location. Not as big as the Express at Tyson's Corner or the Annapolis Mall, but it is still nice. Staff is friendly, but when it gets busy the lines can be slow and it can take time to get someone to open a changing room for you. It's in a strategic location in the mall because it is right next to Starbucks, Sephora, Victoria's Secret, and several other awesome stores. You can get here faster if you park and enter through Lord & Taylor. read more

The manager Hiatt is awesome! Great experience! Super easy shopping and they were super friendly!!

I just left the express store and extremely happy with my purchase mostly because of the customer service. Adam or Adamis (SP?) was helping me at the fitting room. I was in a dilemma of what to wear for an important event and he helped me mix and match the style I was going for. Floral skirt and what top? He knew exactly the look I was going for, was incredibly supportive, and caring! I just purchased a top, skirt, and shoes for $190.00 - - a bit pricey but definitely worth it! I wish they accepted tips because I would have given him one! Best customer service I've had in a long time. Thank you Adam!!!!.... The stars go to him. :)) read more

The customer service is really a hit or miss here. Usually a miss. A few months back I had one of the best experiences while shopping for jeans (wish I could remember the sale associate's Name) and then yesterday was less than perfect. Please don't act snooty, you work at express not Saks! Their sales can be good, but the atmosphere is not my favorite. read more

Let's start off by stating that my family and I have been loyal Express customers for over a decade now, so it takes a lot for me to be upset with this brand that we all love so much. I came into this store to purchase a short cocktail dress for my little sister. I picked up a pretty blue fit and flare dress off of a rack and proceeded to check out at a register in the back. The gentleman checking me out was nice and made small talk while removing the sensor at the bottom, he even printed off a gift receipt for me and stapled it on top of my regular receipt after I mentioned this purchase was for someone else. He said I have until December for any returns or exchanges. My sister noticed a small white stain at the bottom corner of the dress so I went back to the store to exchange it for her. Upon walking into the store again, a young woman named Addison greeted me and asked if I was making an exchange or return. She then grabbed my bag and snatched the item out in a rude manner and inspected the dress as if I did something wrong. She then said that she could not take the dress back because even though the original price tag was still intact, it did not have a second "do not remove" black tag on it. I assured Addison that I have never seen that before and that when I purchased the item, there was no second tag to be found, and even the cashier didn't mention anything about it upon checkout just two weeks prior. She told me that she is the store manager and that her employees would have initialed the receipt if the second tag was missing at the register.... which obviously did not happen. I ended up on the phone with a sweet woman named Carol from customer service and she assured that she would make things right. She let me know that those second black tags are a new company policy and apologized about the store. As a consumer, I can respect and appreciate those "do not remove" tags to ensure quality and safety. However, the Fair Oaks store manager Addison was just nasty and rude for no reason, almost ruining it for me as a return customer (if it weren't for Carol to save the day!) How are customers supposed to exchange or return items when you do not do your job and make sure these tags are on your products when sold? Or at least letting us know about the policy change. Why would I ask for and be given a gift receipt if I am not allowed to make a return or exchange? You cannot try to enforce these standards and rules on customers if you do not do your part as a store manager, it just isn't fair to any one. A disrespectful, bad attitude even with a fake smile doesn't help the situation either. From here on out, I will steer clear of this store and just shop online at express.com or head over to the bigger and better Express store in Tyson's. read more

I went in to shop for a dress for a company party on Thursday night. Addison, the manager at the time, helped me every step of the way. She brought back shoes, jewelry, and other accessories to match my outfit. She made me feel special, young, and most of all beautiful. I haven't felt that way in a long time. I'm planning on coming to her for every event I have in the future. She deserves a raise! Offered her a job, but she declined, so loyal to her store! But I call dibs when she's looking for work somewhere else! read more