I had been looking for a Rolex for a few months. I literally called around, talked to a few jewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend. read more

Liljenquist & Beckstead - Rolex - 2025 - Jewelry Near Me - Vienna, Virginia

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Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel great about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else. read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

If you want to purchase a Rolex watch I highly recommend Matt Sember at Lilijenquist & Beckstead, he is the person to go he made us feel comfortable every time my aunt and I visit the store. Thank you Matt. read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

I visited back in October 2020 to have my grandmum's old watch restored. Samuel helped me throughout the process and it was by far the most stress-free fuss-free process I could've hoped for. In order to have the particular watch repaired, we had to send it to a Houston, Texas servicing center. Samuel made sure he kept me up to date at all times without me ever having to wonder what was going on. At some point, he was willing to contact Houston to retrieve back the old watch parts that I wanted returned. I wanted to take it back to Tokyo during my next visit and bury them at her grave site --something culturally customary to do if it was an item that the deceased person wore at all times. What I didn't know was that in order to prevent the watch parts to be sold in aftermarket parts type business, the watch company does not normally allow it as per their policy. Well, thanks to Samuel, he made it happen. Samuel let me know right away once the watch was ready for pickup in January--it was another surprise for me because it wasn't supposed to be ready until February! I cannot describe well enough to you the feeling of excitement I got when I saw the fully restored watch. It looked practically brand new! Recently, I had a situation where the crystal had damages and my watch link actually being too big and loose. I contacted Samuel again and even though it was his day off, he responded right away on a Sunday evening. He went ahead and contacted the on-site repair technician on behalf of me and also got me a quote for the repair right away. Once the repair was completed, I actually walked away without a charge. Another pleasant surprise that I was not expecting. I was also able to have the watch links shortened so it's not so loose on my wrist right there and then. I had zero wait time for them, too. All in all, I was extremely satisfied with the service I have received from Samuel and I cannot recommend this particular location enough. I would not hesitate to come back in the future for any other purchases. read more

What can I say on my second experience that I haven't already said in my first review. Well, the second time around was just as amazing as my first encounter. I called Mary a couple of weeks ago just to check-in and update my list, not thinking she would get back to me a couple of weeks later!!! So I made an appointment, once I got there, Mary had everything prepared for my arrival. Mary explained each time piece, the only thing I had to do was make a decision. Once I made my decision and checked out we talked about the next purchase. Mary is definitely knowledgeable in the sales department, she has great customer service and communication skills that are unmatched. read more

Beautiful jewelry and watch store right in the heart of a Tysons Corner. I had the pleasure of working with Mary Meyers, who took the time to get to know me and what/who I was shopping for. She gave me a tour around- they really have something for everyone! At least a dozen different jewelry designers/brands available here - from big names such as Chopard, Roberto Coin, Mikimoto, to some smaller but still very fine Italian made jewelers. Mary was immensely patient during our time together, taking out pieces that catch my eyes, allowing me to try them on, assisting me as needed. They have an adequate seating area with reading material available, and will offer you something to drink, while they package and finalize the purchase. I'm always pleased with the beautiful gift wrapping L&B does! I frequent the Galleria location, where Jonathan Thomas is another fine professional at L&B! read more

Writing for my brother's Rolex experience. we had an amazing time here. lovely staff, especially Mary who helped us out pick out his first rolex. even during the afterhours, she helped answer any questions we had. They are not pushy, intimidating, or aggressive. Highly recommend! read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

My wife bought me a GMT Master II and I needed it sized to and Charles was amazing took amazing care of me. Thank you so much!

One more review to extol the virtues of Mike Canson, his dedication to customer satisfaction, his attention to detail, his welcoming demeanor and most importantly his outstanding sense of humor. He is the epitome of the quality one should expect from a high end store salesperson: product knowledge, attention to clients wishes and above all, a very likeable personality. Who would ask for more? read more

I was given a Rolex watch with cracked crystal and other issues. I learned that Liljenquist & Beckstead were authorized dealers for Rolex so brought the watch in to assess the damage. Michael Katac at the Tysons Corner, VA location greeted me and immediately understood what I needed. He clearly laid out the process describing how the watch would be sent off to Rolex for an in-depth assessment and pricing options for repairs. He also provided information about the options for selling the watch when I asked about that possibility. During the several weeks following me leaving the watch, I ended up with at least ten fairly detailed questions and I was blown away by the clear explanations Michael provided to each one. I came away being quite informed and knowledgable about the watch components. He kept me informed every step along the way and set expectations on timing. I was so impressed with his kind demeanor, willingness to help, and knowledge that I am now pursuing other matters relating to jewelry design. I highly recommend Michael and this location! read more

I wish I could rate them higher. This is the best experience shopping for an engagement ring. Matt was an honest, straightforward jeweler who helped me get a custom ring that turned out perfectly. Last minute the date moved up by a month and he was still able to get the ring to me in time for the proposal. We're excited to get some studs from them next and can't imagine working with any other jeweler out there. Prices are extremely fair and the work was high quality. read more

What a memorable day! I began the search for my first ladies Rolex in 2022. My husband contacted Charlie, whom he knows from his own luxury watch purchase. He is a true asset to LBJ and such pleasure to work with. With high demand and little inventory, we knew the long wait ahead of us, but Charlie would make it worthwhile....and he sure did. Fast forward to January 2023, Charlie called. I knew the minute he showed me that stunning blue floral Datejust 31, my search was over. What I experienced in that moment is exactly what you should with a Rolex purchase. How I adore this beautiful and unique timepiece! What I also loved was how excited Charlie was for me, which is so rare for someone that does this day to day. He demonstrated his in-depth knowledge and walked me through all the aspects of the watch. I would like to thank Charlie for thinking of me when he received this beautiful Datejust. And of course, for his curated and professional demeanor in treating a client like a welcomed friend... and for making this day feel so special. We look forward to commemorating future milestones by adding more timepieces to our family. read more

I write this review as I feel that I need to highlight what a gem we have in Liljenquist & Beckstead and more specifically, what a gem they have in Charlie Waters. If you don't know Charlie and are in the market for a Rolex, it would be incumbent upon you to visit him so that you can experience what it really means to own a Rolex. Those of you who already know Charlie and have had the pleasure to speak with him or make a purchase through him; you already know what I am talking about. All too often people buy luxury watches for the wrong reasons. Even those that aren't buying them for the wrong reasons, don't understand what they are getting. Charlie is an expert in Rolex watches and more importantly he is an expert in the ownership of these beautiful timepieces. When I went to purchase my recent Sports Model Rolex; like many of you, it wasn't immediately available to me. While a lot of people may be upset with this reality, I challenge you to look at this with more of a glass is half full approach. Charlie took about an hour with me that day to discuss the process of waiting for your perfect watch, what goes into making it, what it means to really own a Rolex, among other related topics. This all culminated in a more well rounded understanding of Rolex that went fair beyond a owning a beautiful watch. In fact, I was so impressed, that when I walked out of the store, I called my wife and said "I don't care how long it takes, I'm buying my next watch from Charlie Waters". Charlie just brings a deep appreciation that extends beyond a customer and sales associate relationship - I really can't describe it and you have to experience it first hand to understand it. Let me put it top you this way, I could have purchased the watch I wanted in a different location, but I waited additional time so that I could get the watch from Charlie. I did this because every time I put on my new timepiece, I wanted to be reminded of the person who took the time to educate me as to what it is that I invested so much money in. That would not have been the same if I purchased this from someone else who didn't have those same core values at heart. While I don't have there space to write everything I want, I think you get the point here. I want to close by saying this. Charlie: Thank you so much for all you have done for me over the years of our friendship. You are a consummate professional and got me into the watch that I really wanted but didn't know I wanted it until I talked with you. You didn't sway my decision directly, but rather indirectly as you challenged me to understand fully what I was purchasing and why - because of that, I am forever grateful. I think that you bring an excellent face to L&B name and the Rolex Brand and wish you could be more recognized for it - that it the purpose of my review, so that I can shed light on just how fortunate we in the DC Metro Area are to have you. I am unsure when the next watch will come for me, but I know without a doubt that I will be buying it from you. Thank you for your excellent service over the years and dedication to your craft. If you have bought your Rolex from Charlie in the past, look down at it every now and again and understand that you have a one of a kind watch sold by a one of a kind person! Sincerely, Peyton III- read more

Great variety of jewelry and watch product offerings. Staff is friendly, helpful and knowledgeable.

Had a wonderful experience purchasing a Rolex Datejust 31 at this wonderful location. Mr. Charlie Waters was amazing to work with. He was extremely professional, courteous, and friendly, which made my buying experience easy and Comfortable. As everyone knows, it is not easy to locate a Rolex of you liking in these times. But he made it happen. I look forward to doing Business again at this location read more

Liljenquist & Beckstead - Rolex - Jewelry Near Me - Vienna, Virginia

This is the location next door to Tiffany's, across the street from Tysons Corner Center. Fairly new location, with a narrow focus on jewelry and Rolex. Because of its location across the street from the mall, it doesn't get as much foot traffic, and I found that to be great. It allows for a more relaxed interaction with the sales folks. I came for a watch, and hit it off right away with Charlie Waters. Such a nice guy, and big watch enthusiast. A big part of the watch hunt is working through ideas and figuring out what you want next. Charlie makes for a great accomplice in that endeavor. Picked up a great piece and couldn't be happier. I recommend this and the L&B/Lenkersdorfer mall stores across the street to everyone I know who is looking for a watch, as they are all well run, and staffed by people who know and love watches. read more

Sherrelle Osborne is a remarkable person. Remarkable in her sincerity, kindness, and joyful personality. She surprised me with a Rolex hat today, and then a beautiful no-date Submariner!! Most expensive hat I've ever purchased. She was accompanied by gentleman Charlie Waters whom my wife and I enjoyed conversing with. True top-class people. I'm still in shock. Never thought I'd have this opportunity. Just like there's only one Rolex, there's only one retailer I'll work with. Liljenquist & Beckstead. read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

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I recently had an opportunity to work with Michael Katac for the purchase of a ring and he could not have been more helpful. Michael was responsive, professional, informative and a delight to work with. I have been a long-time customer of Liljenquist & Beckstead and every time I need their service, they exceed my expectations. Highly recommend them for all watch and jewelry needs. read more

I've been working with Liljenquist & Beckstead and Mary for a few years now and they have the friendliest staff that always makes you feel welcome. They are honest and sincere and don't use any high pressure sales tactics and which makes the entire sales process much more enjoyable. Just the best place to get a watch in the DMV. read more

First time shopping at the Leesburg Pike location, as I live in Annapolis and usually go to the one there. However, the Annapolis location doesn't sell Rolex models and I had my eye on one for a while. I worked with an amazing lady by the name of Marlyn; I highly recommend her! She was extremely nice and very knowledgeable. She was also very easy to talk to. In my experience, salespeople can tend to force a conversation just to further the sale. Not the case with Marlyn. I got the impression that she was genuinely interested in my story, AND she helped me pick out an amazing piece for my wife! I'll definitely be back and will absolutely keep in touch with Marlyn for all my future purchases! read more

I don't think ADs need to try as hard these days with the increasing demand for Rolexes in this bullmarket ;) but purchasing a watch from Charlie Waters was a truly pleasant experience. From impeccable responsiveness online (which very few do) to his professional demeanor in person, as well as his sharing of a wealth of knowledge, I felt that Charlie and L&B provided the ideal AD experience. Thank you and hopefully see you again soon. Highly recommended AD for anyone purchasing a Rolex. read more

I went to the store for my watch service. Mike took care of me very professional and politely. If you're looking for jewelry with best service don't hesitate to go there! read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

See my buddy Charlie. He's a great guy. He's very helpful and knowledgeable about Rolex. He was great throughout my search and called me as soon as the piece was available. read more

Liljenquist & Beckstead - Jewelry Near Me - Vienna, Virginia

Mary at this location is wonderful to work with. We were a referral from their Tysons Galleria location (which only has watches) and needed help selecting a setting for a ring. Mary was both patient and honest, which is the best combination (imo) for a salesperson. She went above and beyond helping locate gems for our new ring. Would strongly recommend anyone looking for jewelry (or a Rolex) to reach out to Mary at L&B Fairfax Square. read more

Great location with parking in front. Working with Charlie W. I became convinced an overhaul of my 39 year old Rolex was a better decision than investing in a new model. Very pleased with the watch-looks new, good warranty and saved thousands !! Jack read more

Incredible selection. Many luxury European brands. Knowledgeable staff. Very helpful.

**This review is for Abraham K, who works at the Liljenquist at Tysons Galleria** This is my second time purchasing a watch from Liljenquist. I can certainly tell you that it is the customer service that makes the experience. Let me tell you why I chose this place and why you should ask for/work with Abraham K. As a watch fanatic/watchuseeker, I spend a lot of time in this store just looking and appreciating the vast selections they offer. However, one thing that I really appreciate from Abraham is how he isn't pushy. He genuinely enjoys watches and is in the business of sharing his interest of watches with his customers. I see other employees who stare at your wrist right when you walk into the store to gauge if you have the money to afford a nice watch. If you aren't wearing a nice timepiece, the other employees won't even bat an eye at you. Abraham is unlike them. He will give you time to look around and is very pleasant when he does walk over to say hi. Today on 7/3, Abraham did something that solidified my decision to make him my sole provider of all watch needs and I will GLADLY be recommending him to all my friends. I had asked him to send my wedding watch to get it serviced due to its time keeping being out of standards. Abraham gave me weekly texts to inform me whether or not he had heard from the service center. Mind you, Abraham would even contact me on his days off to keep me updated. I had a very important event to attend on July 4th, so I was on my way to pick it up today. My GPS said I would be arriving at Liljenquist 4 minutes past their official closing time (6:04PM). He texted "Don't worry, if we close our doors, I will still get you your watch". When I got there at 6:04PM and stood outside the door with the yellow service-receipt in hand, one of his coworkers said "Hey! We're closed." When I saw Abraham in the back cleaning up and waved to him, he greeted with a warm smile and rushed up to get my watch and with paperwork. Seeing Abraham gather my watch from behind the counter, the coworker (a white haired middle aged gentleman) walked away from the glass door and threw his pen against the back wall. This left a FOUL taste in my mouth as a loyal customer. His reaction was completely UNPROFESSIONAL, UNCLASSY, and INAPPROPRIATE. Frankly, the coworker's tantrum just made Liljenquist look bad. Abraham picked the pen off the floor, walked out and gave me the watch with all the paper work to sign. I apologized if I had gotten him in trouble after seeing his coworker's tantrum and he said "Hey, don't worry about it at all. I just want you to have your time piece for July 4th". Folks, this is the kind of guy you want handling your precious timepieces, whether it be a few thousand dollars or a priceless family heirloom. Abraham - your fantastic customer service has kept me as a Liljenquist customer, especially after what your coworker did today. Thank you so much for taking care of me and being a rockstar. 5 stars for sure. Oh, with regards to purchasing watches, some salespersons can be sleaze balls. Unlike others, Abraham is a straight shooter. Dealing with him didn't feel like pulling teeth at all. I met with him on one day, texted him 2 days later after talking with my wife and bought the watch on the third day. Quick, VERY PLEASANT transactions. Thank you again Abraham. read more

I am so pleased with my first luxury watch purchase at Liljenquist & Beckstead. Many thanks to Matt Sember at Fairfax Square for making the experience a memorable one for me and my wife. He assisted us throughout the purchasing process, answered all our questions, and made the visit enjoyable. Most of all, I appreciate our conversations about watches. I am looking forward to do more business with Matt and the sales team. They have earned my trust and loyalty. read more

Bought a watch from Charlie, I looked all over the east coast for two years from Boston to New Orleans and Charlie was able to sell me one, I really appreciate it!! will be a customer for life look forward to my next watch... read more

Absolutely outstanding service from Michael Canson at this store. We all know about the current shortage of certain Rolex sports models. So when I came in the store to get on the waiting list, I was ready for the typical "wait list" game stores around DC area play: if you are not a preferred buyer, you are not getting one. To my surprise, I got a call from Mike 2 months later giving me the great news. He didn't play games of "you got to be here in the next 20 minutes, or the next guy in line gets your watch." Mike was extraordinarily courteous on the phone and gave me a time frame that worked for me to get the watch. Inside the store, my experience just kept getting better. Courtesy, product knowledge, tasteful small talk, just incredible watch buying experience all around. I will absolutely buy my next Rolex from Mike. He is the best! read more

Overpriced and unwelcoming. Say it with me now: Overpriced. By about 30% for the exact same watches you can get online from reputable jewelers. For $2,500+ watches that is a lot of money. And by buying online you won't have to deal with sideways glances from the sales associates who- despite me being in a nice suit and tie - seemed to think I was just a nice young looking chump there for a walkabout. Here's an idea: when a potential customer walks through the door and asks about a particular brand of high prices watches maybe start by offering to show them something. Not all of us walk into these stores on a regular basis, let alone in a mall. read more

The one thing I hate about walking into high end boutiques is the arrogant, snobby, judgmental attitude you get from the staff if you don't fit a certain criteria. To be honest, this is what I anticipated, I mean come on it's a Rolex boutique. However, in this circumstance I was happily proven wrong. Everyone was so nice, from the staff who greeted me, to the manager who came over and offered o'dourves and drinks and then a courtesy cleaning of my wife's Rolex watch she had on. We bought a DateJust 41 and when the sale was complete we were also given a courtesy Rolex Gourmet chocolate box because it was our Wedding Anniversary :) Charlie Waters is the guy you want to see if you are looking to buy a new Rolex. I'm pretty sure I tried on 10 watches and he took me through every single one and explained the differences on all of them from the different types of chains the watches came with along with the different type of movement on them and models. I appreciate people who know their craft and it's pretty evident Charlie knows his stuff. At the end of the transaction he gave me his card and made sure that I knew I could call him for anything Rolex related. He also mentioned that I could stop by the store anytime for a courtesy watch cleaning. Here's a hint: If you want to avoid paying the 6% Virginia Tax (which could be over $1000), have it delivered to your work/ home in DC or Maryland. 5 Stars to this store because of Charlie and the unparalleled customer service we experienced! read more

I was so thrilled with my visit to Lilijenquist & Beckstead. I would recommend them to anyone looking for a jeweler in the DMV area. My fiance proposed with a beautiful engagement ring (that he bought from an online store). Within a week, I had bent the prongs of the ring and was frantic to get it fixed. I randomly walked in to see if the store did repairs and Jaimie helped me. She was absolutely amazing. She was kind, patient and she answered all of my endless questions. She suggested that I should speak with the jeweler so I went back in the following week. The jeweler, Steve, looked at my ring, performed repairs, and gave me suggestions for strengthening the setting in the future. I was so impressed with their level of professionalism and sincerity, we will definitely be back. My fiance and I are looking forward to building custom wedding bands in the coming months with Jaimie and Steve! read more

Great experience! Charlie Waters was friendly and knowledgeable. He got exactly what I wanted and with a very short turnaround. Thank you for making my first Rolex a great experience and hope to continue the relationship in the future! read more

If you're looking for a better experience anywhere else, you will not find it. This company and specifically Mary Meyers have been nothing less than superb in my journey to finding the perfect watches to add to my collection. Everyone there has been extremely accommodating throughout the process. Mary could not have been any more pleasant to work with along the way. You certainly cannot go wrong buying your next forever piece with these guys. read more

I first met Charlie Waters beginning of this year when i was looking for a gold Day-Date for my wife and a sport watch for myself. He mentioned there's a shortage on Rolex sport watches, esp. the model i wanted. He offered to put my name on his list, had me write my info on a small blank piece of paper, which i did, and left feeling sad thinking this was probably some list that doesn't even exist. Fast-forward 9 months. I went in yesterday to get couple links taken out and Charlie was there to assist. Even though i've never bought a watch from him, he kindly took a good amount of time to speak with me about varies Rolex models, pricing, warranty, service, maintenance and even the international Rolex market in comparison to US. His display of professionalism, transparency, expertise and general knowledge that is Rolex was second to none. He patiently explained the nuances of manufacture's allocation and distribution. His high level of consultative advising was refreshing and at no point did i ever feel like he was trying to sell me, or switch me to a watch that was available or in-stock. I truly felt like i was talking to a friend. He even showed me the actual list that i had put my name on months earlier--to my shock, there's actually a real legit list with my name in the middle of the page! Even though i left without my dream watch in-hand, i felt confident that this is the type of place i wanted to do business with--honest, knowledgeable and transparent. Charlie is a perfect example of what a Rolex brand ambassador should be. Liljenquist & Becstead is lucky to have such a exceptional professional. I look forward to working with Charlie on all my future watch purchases. read more

My husband purchased my wedding ring from Liljenquist. Sherelle has been our contact at this location and she has always been such a pleasure to work with. She is friendly, professional and takes the time to answer all your questions. We can't thank her enough for all of her help and for taking care of us. Additionally, the rest of the associates there always greet us with a smile and Steve the goldsmith is super friendly and helpful as well. I have my ring serviced and cleaned there and we will never go anywhere else! read more

Wow!!! The manager and There team doing great Especially, Mike is doing great and he is so nice to every one... read more

I have been to Liljenquist & Beckstead earlier this year to have my engagement ring appraised. I was informed that Liljenquist & Beckstead offers re-sizing for rings as well. I called Liljenquist & Beckstead last week to ask if an appointment was needed to come in to inquire about the re-sizing process. Mike Canson answered, and from the first phone call to the time I picked up my ring, he has been simply amazing. Mike was professional, friendly, and sweet. I did not get the impression that this jewelry store was all about fighting for commissions. Mike informed me that when I come in, anyone can be of service and that he would be happy to assist me if he is not with another customer. Mike took his time to accurately measure my ring and provided me his professional opinion on whether I should go down a .25 size. He was very patient and thorough. Mike was very communicative even after I left the store. He called me and asked for my thoughts on a specific detail to the re-sizing process. And, the bonus -- Mike and the goldsmith were able to deliver an AMAZING turnaround time. I was informed it would take about three weeks but instead, Mike and the goldsmith made it happen in ONE WEEK. The ring fit perfectly and the service was great. Thank you so much, Mike and the unknown goldsmith (wished I asked for the goldsmith's name!) for this exceptional experience. I would definitely recommend Liljenquist & Beckstead for anyone looking for professional service in the jewelry world. read more

I'm not one to leave many reviews. I mostly think of leaving a review when there was a bad experience. It really takes an extra effort to leave a review for a superior experience, one that leaves a positive impression. I would like to thank Matt Sember and the whole team at Liljenquist for the amazing customer service i received. The pandemic was a hard time for the world and every individual handles stress differently. I love watches and went to see what was available in their showroom. Well it was like the grinch who stole Christmas.... There was not a "high End" watch in the house. Nevertheless Matt took the time to speak to me, and we talked watches and my collection. At the end of the visit, Matt handed me a small scrap of paper and asked me to write my information on it and he said that he would see what he could do. Although a few months went by, i was pretty sure Matt had forgotten about me, although i did not forget about Matt. Needless to say, Matt did contact me and i was able to acquire a watch for him. The wait was well worth it. Thank you again Matt those little pieces of paper must be pretty magical. I immediately put my next "wish" in hopes that little piece of paper and Matt could magically make my wish happen again. If you are in the area, it would be well worth your time to stop by. The entire staff is amazing. read more