I have had several high quality family time pieces cleaned and repaired by John Alabaster over the…read morepast 15 years. From complicated repairs to relatively simple ones - I trust no one else with my watches. These are family pieces including my grandfather's tank watch from World War 1 and my father's Heuer chron from World War II - worn while on a PT boat that sunk 2 Japanese destroyers. John Alabaster is all about listening the customer, respecting the history and craftmanship -and getting it right! 100% recommend - regularly - to friends and collegues with no hesitation - superb customer service and high quality work!

I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

DO NOT COME HERE THE OWNER IS OVERCHARGING FOR REPAIRS…read more I saw the good reviews on here, so I came here today and brought my late grandmothers old watches to be repaired. One watch wasn't working at all and the second one just needed to be cleaned on the inside to get it to start working. Mr Kim quoted me 495.00 to repair the broken piece in my grandmothers watch, and quoted me 150 dollars to clean the inside of the other watch. He said the broken watch is very old and they don't make the parts anymore. Indeed it is from about 1935 but I was not expecting that price. I was shocked at the price he quoted me. I called my normal jeweler, Naranjo jewelers off of Hoadly road and they have a watchmaker that repairs their watches who comes in a few days a week. Today was one of the days he comes in. I left the broken watch with them and they called within 4 hours and quoted me 180.00 to repair the broken piece. That is quite a difference. The only thing that needed to be replaced was this circle piece that snapped on the inside of the watch. I asked Naranjo why the price is so different and they said I honestly cannot tell you because it's a very easy fix. If you need a watch repair please skip over this place and call NARANJO JEWELERS. They are another small jewelry/repair place and they are the most honest and sweetest people ever. Do not trust K Watch. Very disappointed.

Went out of business early twenty twenty five, closed up at 435 onedale boulevard. But mr.Kim was…read morevery nice and did great work

Great work. The gentleman that was there was friendly and was able to get my necklace fixed. Every…read moretime I'm in the mall he seems to be the only person working there. If that's the case I hope he's the owner, if not the owner needs to give him a raise!!

Brought a Michael Kors watch in with old battery. Technician had it replaced in 20 minutes. $10 USD…read moreeven. Walked in, no appointment. This place is unique. Operated by nerdy tech dude who works on jewelry all day for years. Loads of experience. Kind of like your trusted neighborhood mechanic. Quality service and super affordable. Highly recommend trying here first before going to a "professional jeweler" who will gouge you for minor services and still muck it up (like going to the car dealership for repairs).

I am OVER THE MOON about the customer service, quality of work AND pricing with this amazing…read morejeweler. All I wanted for Christmas was for my platinum diamond band to be resized and 14kt gold three stone diamond ring to be repaired so I could wear them again. My husband can't remember the wonderful lady's name who helped him, but she was SUPER helpful and nice. The rings came out BEAUTIFULLY and I'm so happy to be able to wear them again! I'll be back for more repairs. THANK YOU SO MUCH!! -Barb Mallon

I absolutely love this place. While Sean and Vattei are easy to love and make me want to pull up a…read morechair to chat for hours, I also love the range of jewelry options they carry. They have made custom gold jewelry and diamond rings for me, and I bought a few uniquely pieces that won't be found anywhere else. Sean has been making jewelry since he was 10 years old! Don't think twice about visiting this rare gem in Clifton!

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

Took my watches here for new batteries ($12 each). And had turnaround on 10 watches in an hour…read more They also clean jewelry and I plan to bring in some misc items to see if they can repurpose for me.

I needed to match a lost wedding band. Tor Nupen, the owner, lived up to his claim of being a…read moremaster goldsmith. He utilized some scrap gold we had around the house to fabricate the ring, thus saving us a lot of money. His charge for this work was very reasonable and the results were outstanding. I can recommend his business ethics without hesitation. He is customer focused, honest, and capable.

From a customer service standpoint - these folks are awesome! They really went above and beyond to…read moreanswer my questions. I was greeted right away when I entered the establishment. I had some pieces of jewelry from an ex-boyfriend I no longer wanted so I decided to get some cash for them. Transaction was quick, friendly, and I was out the door in less than twenty minutes. Although I didn't get what I thought the jewelry was worth - they were at least fair in offering what gold was going for at that time. They are a business too, so I understood from their perspective they needed to make money as well. I will definitely shop here again.

Unbelievably rude staff. Incompetent. Impatient. Disrespectful…read more I was there for about 20 minutes and saw 3 people walk out because of how rude the staff was. And then I ended up doing the same thing. Oh also, they lowball the sh*t out of you. They were offering me $400 for over $4,000 worth of jewelry. SCAM.

I needed a battery for my watch. While walking around Stonebridge Town Center, I noticed Chrysella…read moreJewlers and to my surprise, they were happy to assist. I had visited one other place prior to this stop and was told that the watch would have had to be purchased from their establishment to provide any services. Fret not, Eric and Mical took great care of my watch and the location's interior is elegant and beautiful. I will return to order custom earrings.

I cannot say enough wonderful things about Chrysella and especially about working with Asia. After…read moremy future mother-in-law passed away, I wanted to do something for my partner and his brother. I brought in some of her rings and asked to have them turned into two pendants--one for each of them--and Asia handled the entire process with so much compassion, care, and understanding. She was unbelievably kind and respectful of my grief, never rushing me and giving me time to process without worrying about getting the rings to her immediately. Even with a very short turnaround, she somehow made it all happen and completed everything before Christmas so I could give the pendants to the boys. Knowing how important this was to me, she went above and beyond. Throughout the entire process, Asia kept me informed every step of the way and truly made me feel like I was part of it. Her knowledge, warmth, and attention to detail are exceptional--anyone would be incredibly lucky to work with her. When I went in to drop off the rings, the shop owner and entire staff were just as kind and knowledgeable. The owner even advised me to save one of the rings instead of melting it down because it was a special Irish ring--something I had no idea about. That moment alone showed how honest and trustworthy this business is. I had dropped off my own necklace as a model for these necklaces, and when I went to pick up my necklace and the new necklaces, Asia had had the shop polish and clean my necklace. Again, just a small snapshot at how kind they are. Chrysella truly feels like a family business that genuinely cares about its customers. The pendants are absolutely beautiful and made with incredible quality. I am beyond grateful and impressed. I've already told all of my friends and family about them, and we will absolutely be using Chrysella for years to come.