We needed a new battery for an old watch. We found JP Jewelers in Lotte. A convenient location and customer service. We will be back!

I have taken in a couple of projects. One was an old Rado that needed more specialized help. The second was a vintage mechanical movement that hadn't been serviced for 20+ years. They got it fully serviced and calibrated for an eminently reasonable price. The latest project is to find a new movement for an old NOS case that would be amazing to get operational. Jade is thoroughly pleasant to work with and quite knowledgeable. I trust her and her watch guy completely. I am happy to have found my new watch place. It's a bonus to be able to get my groceries in the same run. read more

I needed watch batteries replaced & had the good fortune to choose JP Jewelers, a fine jewelry store within the Lotte Market in Chantilly. The owner, Jade, not only changed the batteries but advised me on the proper fit & cleaning of my watches. I felt like I had 2 brand new watches! She offers a "deep cleaning" service for watches where she removes the movement before cleaning & replaces it when finished. Not only is she an expert, but she is lovely & very kind. You will not be disappointed! read more

Amazing service by Jade! I was able to get my moms diamond necklace fixed and also find a matching pair of diamond earrings for a her birthday at a amazing price! They also service watches and restring pearls, Jade was able to get 2 of my watches done in less than a 1 hour while shopping! read more

I love this place. Jade is wonderful. I took a watch with a broken band to another jeweler and they said there was no hope for it. I saw the reviews for JP here, and decided to check it out. Jade had it fixed in 20 minutes and for $25. This will be my regular jeweler going forward. read more

Excellent service , fixed my old watch - I had to pop the back cover on and didn't have the tool

Quick, efficient, and priced right. Friendly!! Grab a bite to eat at one of the restaurants while you wait if you'd like.

This jewelry shop is absolutely awesome!! It is located inside of Lotte and the lady behind the counter is always very helpful whenever I go in there. I've had watch batteries change numerous times and have inquired about purchasing rings and necklaces as well. They do a lot of custom work there as well as reselling items for manufacturers. The quality of their items is top-notch...!! I highly recommend this business!! read more

Jade was excellent. Helped me with my watch repair and made recommendations on pieces in her shop I was interested in. Will be shopping there again. read more

Excellent service was provided promptly and professionally well done. Staff was friendly and very helpful.

The setting for my diamond ring bent and they were able to fix it so that it looks like new. The owners are so nice. I will definitely use them again. read more

I brought Jade a small 1937 gold piece that had been my grandfather's lucky piece while he was alive. My grandmother had put it in a necklace after he died and I was so afraid I'd damage it trying to get it out. My grandson collects coins and it was a perfect heirloom to give him for his birthday. Jade carefully removed the piece without a problem and didn't even charge me for it. She told me to tell my grandson Happy Birthday. :) Since then I have brought her a couple of watches for repair and an heirloom necklace that needed work. She is so kind, knowledgeable, and professional, and charges very reasonable prices. I would definitely recommend her to anyone who needs watches or jewelry repaired or is looking for an interesting piece to buy. She has an eclectic assortment for sale as well. Excellent shop. read more

The clerk looked at a broken bracelet that we brought in for repair and explained exactly what happened, and how they would repair. Repair was done in a few days and done for a great price, and was well done. Would return to this location. read more

This Jeweler is fantastic! Very professional and from the minute I stepped in to have some links taken out of my watch I was seen instantly and treated with the most kindness. Overall had such a pleasant experience here and will come back for any jeweler needs! read more

Located inside of Lotte, next to the Customer Service desk. Jade was able to help repair my ring quickly for a very reasonable price. She's super nice, reliable, and so I'll be coming back for more repairs if needed. read more

Many thanks to Jade and JP Jewelers! I had taken my Seiko watch to have the battery replaced at the watch repair shop at Fair Oaks mall. The next day, the watch was losing time, so I took it back to that shop and they replaced the battery again. A day later, it was losing time again, so I took it back and asked if it could be a problem with the movement, which they had replaced 2 years ago. The staffperson just shrugged and said the movement was no longer covered. I got my $ back and started searching for a new watch. After reading Yelp reviews of JP Jewelers, I decided to give them a try and Jade was wonderful. She replaced the faulty Renata battery (the other place had put in) with a Maxell battery, which she said is more reliable. She also removed the face and thoroughly cleaned my beloved watch. All within 24 hours and a buck cheaper than the other place. My watch is working perfectly. I'm only bringing my watches and jewelry here from now on. read more

Jeweler was responsive and quick to change my batteries. I appreciate her service. I would recommend this jeweler. read more

Ive come here several times to fix jewelry and make some modifications to pieces that I own. The lady that works here has been super quick for the work that we've needed. Ive mostly brought broken necklaces and clasps to her and Ive been in and out in less than 15 minutes each time. Her labor is fairly priced too. Sometimes things will take longer but in that case she'll give you a ticket and will call you when she's done. If youre interested in buying jewelery I noticed they have a lot of 14k, and 18k. Really nice pieces. Their store sign also shows 24k jewelry but these past few times Ive browsed I haven't seen many 24k pieces. I couldve come at a low stock time though. read more

I am so thankful to Jade and her husband for being able to resize my father's ring for me. I had looked and asked many other jewelry stores to this and nobody wanted to do it because of the onyx stone and intricate Inca design but Jade took on the challenge and did an amazing job. Now I can wear my father's ring and have a piece of him with me... thank you so much Jade! I would totally recommend JP Jewelry to anyone Very happy customer read more

J P Jewelers - They did an amazing job ... - Jewelry Repair Near Me - Chantilly, Virginia

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Hidden Gem this place is.. Ms. Kim was very professional, knowledgeable and pleasant. She was very thorough in explaining the whole process of a ring setting before I have decided to proceed. My ring is so gorgeous and they have Done a fantastic job! I would recommend highly to anyone who is looking for a diamond, settings, and/or anything involving jewelry!! read more

Professional, efficient service. They are clearly passionate about Swiss watches here and quickly changed out my batteries and bands. Highly recommend! read more

nice and quick i never write reviews but it was a pleasant experience getting my watch fitted would def come again read more

Hi, I rarely write reviews on businesses, but felt compelled to do it this time. I brought jewelry in to be repaired and resized and my experience was just wonderful. They helped me figure out what size ring I needed and completed the job quickly, professionally, and for a great price. The jeweler is inside the Lotte supermarket. I am glad I checked online because I did not know it was there. Now that I do, I will use them whenever I have a jewelry need and will recommend them highly to others. It was a very nice experience. read more

The service is excellent and the owner really knows how to take care of her customers. Highly recommended them for your watch repair needs

After reading a lot of reviews, we selected JP Jewelers to create a custom piece of jewelry and we could not be happier. The design we wanted required the jeweler to craft a custom piece to add to the design. They did the piece BEAUTIFULLY! It turned out perfectly, was done in good time and was done at a very reasonable price! We will be using them for all of our future jewelry repairs and requests. read more

Came here for a watch band adjustment. Jade was courteous and provided great service! I was in and out of the store in less than 5 minutes. I would do business here again! read more

If you are looking for one of the best customer service, honest, high quality jewelry and watch/jewelry repairs in the NOVA, I highly recommend coming to JP Jewelers! My husband worked closely with the owner of the shop (Jade) on the design of my engagement ring. My ring turned out to be absolutely beautiful and I received many compliments from friends and family. The owner 'Jade' is very professional, experienced, honest, and always takes good care of her customers. I have recommended her to my family and friends and everyone really loved working with her. Now, she is our to go person whenever we need jewelry repair, buying a special gift for an occasion, and watch repair/battery change. I highly recommend her to anyone in the NOVA area! read more

Best repair shop i've been to. After countless efforts at several other repair shops, this was the only one able to fix 4 of my watches. This will be the only repair shop i will ever visit again. read more

Jade who works here was fabulous. She was very courteous explaining the options for my repair and was up front about pricing and time estimated. All COVID regulations are being followed, and the jewelry for sale there is quite beautiful as well. I needed multiple necklaces untangled, one chain soldered and fixed, and a watch battery installed so I was grateful to spend less than $60 on it all. I will recommend this place highly to anyone who asks. read more

Located INSIDE LOTTE next to the Customer service desk. This place is awesome! Went to get my brand new watch band adjusted and literally an in and out service and very affordable. The lady who helped me was helpful and knowledgable about watches read more

Delicious and lovely place . Staff friendly and very clean . I recommend to go there to everybody's . Nice ambiance and their services was awesome read more

Amazing service. The woman that helped me knew everything about watches! I didn't even know they were tucked in back here but I will be coming in often now. They also sell high end watches so I will be picking up some of those in the future. When she replaced my watch battery she also put silicon on the seal to make it water resistant in the future and cleaned the back of watch panel. Service in the jewelry business is rare so I am extremely happy to find someone who makes it their passion! read more

Remains the best place around to get a watch battery replacement. Also talked to Jade about resetting a ring. She showed me sample settings and quoted a price better than other jewelry stores I have contacted. They will be getting my business again soon. If you are shopping at Lotte, stop by and say hello to Jade and Ray. read more

5 stars all the way, Jade is very personable and has a great smile. I brought in three of my watches to have the batteries changed, and one of them to be resized. She clean them and put new gaskets in all of them. I was not charged for the resizing as a compliment for visiting her place for the first time. Everything was done on the spot and I left the place with my watches and a smile. Great customer service and great prices. read more

5 Stars, hands down. The professionalism JP Jewelers displays is refreshing. The pride they take in their work is 100% and they treat each customer like family. My engagement ring was badly banged up and they fixed it timely and beautifully. They kept me up-to-date on the progress and I knew I could trust them. Jade is so very kind and truly loves what she and her husband do. I highly, highly recommend this company for jewelry repairs, jewelry purchases and even a good jewelry cleaning. When I picked up my ring, it looked better than it did when purchased, 4 years ago. I also brought in a few other pieces to be cleaned and Jade was happy to help. They've become my new trusted jeweler and friends! read more