Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Joon took a lot of time to try to find a new movement for my beloved 24 year old Seiko watch…read more Unfortunately, Seiko had discontinued the movement and did not have one that would fit. I wanted to pay him for all the time he spent communicating with Seiko but he would not accept any money from me. He has helped us in the past with a ship's bell clock that we love and I know he is a very honest man. I would trust him with your precious items.

I've had the pleasure of working with Mory multiple times over the past year, and he consistently…read moreimpresses me with his extensive knowledge and kindness. When I got engaged and wanted to transform some additional jewels into a necklace, I immediately thought of him. Mory collaborated with me on the design, providing thoughtful recommendations that truly prioritized my vision without any pressure to upsell. You can tell he takes immense pride in his work. When he called to tell me my necklace was ready, I couldn't contain my excitement, I'm not sure who was more thrilled, him or me! Mory even went above and beyond: one of my older, cracked jewels couldn't be used, but he took the time to find a stunning emerald replacement for me. I cannot recommend Mory enough as a jeweler. With years of experience and a strong connection to the local community, he is the perfect choice if you're looking for exquisite jewelry or need someone creative to design a piece from your own stones. Mory at Real Jewelers is truly exceptional!

I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

Absolutely stellar work and had a quick turn around! Certainly seeing this man again for my repairs.read more

I had a Kate Spade watch and the battery was dead so I took it here. It was a bit hard to find,…read moredown the stairs in a building behind Vienna Vintner. Service:(5/5: I waited for this to be repaired by Guido, the nice older gentleman who was working. It took about 3 minutes for him to replace the battery! Value (4/5): it was $20, which is more than I expected, but it was fast and efficient! I'd definitely recommend this business!

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Great management and amazing selection of jewelry…read more Friendly advice and detailed orientation when asking for advice. Steady maintenance of jewelry up keep.

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

They spent a long time with me, patiently assessing a collection of jewelry I had brought in, piece…read moreby piece. Everyone I dealt with was incredibly kind and knowledgeable.

So so so nice! Fixed my boyfriend's watch in 5 minutes and explained to me how to adjust time…read more Couldn't have been better!

I experienced great customer service and repair today. Joseph was thorough explaining everything…read moreand very easy to talk to! Thank you for fixing my phone in under 30 mins

DO NOT GIVE THIS SHOP YOUR PHONE!!!…read more My girlfriend brought her iPhone 14 to this shop to have the battery replaced. The phone had always been kept in a case and, to her knowledge, had never been dropped or exposed to water. There was no crack on the phone when she brought it in. After picking up the phone, she noticed that the camera was not working properly and that the front camera appeared to have a smudge or obstruction. She returned to the shop the very next morning to report the issue. At that point, she also noticed a sharp crack on the top-right corner of the phone (attached image). This crack was not there when she brought the phone in, and the phone had remained in a hard shell case for the past 4 years. Naturally, she was very concerned about how the damage had appeared. What was especially concerning was that the shop never mentioned any crack or damage when she dropped off OR picked up the phone. When she called the next morning, one of the first questions she was asked was whether she had dropped the phone which was a weird question to ask before she even mentioned any of the issue. When she returned to the shop, they claimed that she had dropped the phone, cracked it, and then somehow exposed it to water, resulting in water damage. She did not drop the phone or expose it to water within such a small time frame. She also asked about documentation of the phone's condition when it was dropped off and was told that the shop does not take before-and-after photos. So there is no documentation from the shop showing that the crack or other damage was present before the repair. She brought the phone in for a battery replacement and immediately afterward had a non-working camera, a smudged front camera, and a new crack that was not there when she dropped the phone off. The fact that the shop did not document the phone's condition and did not disclose the crack when she picked it up is extremely concerning. She is now disputing the charge and possibly filing Consumer Complaint with Virginia AG because she does not believe the damage occurred before she brought the phone in. If you use this shop, I would strongly recommend taking detailed photos and videos of your phone--including all four corners, the screen, cameras, and back--before handing it over for any repair. Or better, just save yourself and your phone from any headache and avoid this place at all cost.

I can tell you the following with confidence Velasquez Jewelers is much more than a jewelry store…read more Not only do they handle jewelry repairs, they can be trusted to maintain all aspects of your high end watch maintenance and repairs. I don't believe you will ever have a problem with them, but it is nice to know that if you do, that you can go back to them and they will make it right, because that is the type of local business that they are. They go above and beyond to ensure that their clients are satisfied. This is why I choose them first whenever possible. If you like to buy silver jewelry they have a wide selection of unique items to choose from. Although they do not sell gold jewelry, if you must SELL YOUR GOLD, you will get the HIGHEST PRICE in town by selling to them.

This place is great. Took an old watch in to be repaired and they did great service with a quick…read moreturnaround and very fair price. I originally took the watch to a place in Arlington and they held it for 3 weeks and then said it would be $850 to fix it!!! Velasquez was far far less expensive and it's still working over a year later!

We had an amazing experience here and it's where I got my engagement ring. Hoping to come back for…read moreour wedding bands too. We work with Michael and he is so sweet, personable, and not pushy at all. The best sales person ever!! Everything was super smooth and despite taking several visits before I found the one, each time Michael was patient and kind. Every time we came in other staff was also friendly and approachable. I very highly recommend!!

Super helpful and friendly staff. Didn't try to sell me anything other than what i went in for. No…read morepressure just honest help.