I have had several high quality family time pieces cleaned and repaired by John Alabaster over the…read morepast 15 years. From complicated repairs to relatively simple ones - I trust no one else with my watches. These are family pieces including my grandfather's tank watch from World War 1 and my father's Heuer chron from World War II - worn while on a PT boat that sunk 2 Japanese destroyers. John Alabaster is all about listening the customer, respecting the history and craftmanship -and getting it right! 100% recommend - regularly - to friends and collegues with no hesitation - superb customer service and high quality work!

I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

Straight to the point! Honest, I had a pleasant experience. They gave me options to turn my…read moremarquis into a necklace which I would enjoy. Trustworthy. Highly recommend if you have jewelry not being used...let it bling for you again.

Had a great experience here!…read more Very professional and pleasant to work with. I shopped around quite a bit and the pawn / loan rates here are much better than the other places in the area and Tyson's. Highly recommend.

I was very happy and impressed with Charly's Watch and Clock Shop. The owner fixed and…read morereconditioned my German Cuckoo Clock and it runs and looks better than ever. He was very professional and gave me some important tips for maintaining my clock. I was so happy, I brought him an antique clock I had, so I could enjoy it once again. He is very helpful and knowledgeable. Thank you Charly's Watch and Clock!

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

The staff are amazing. Gail was very helpful completing my order for my daughter's housewarming…read moregift which she is excited about becoming an owner of a "Cuckoo clock". I would recommend this shop to everyone. The knowledge and expertise of the staff is worth visiting their lovely store.

The ultimate in clock knowledge! If you have a problem with your clock, and they can't fix it,…read moreit's time for a new one. Yes, they don't suffer fools when it comes to customer service, but if you want someone whose primary goal is fixing your timepieces, these folks are seriously top notch!!

I came to the Jewelry Doctor regarding a loose stone on my engagement ring. They were able to see…read moreme quickly & had a very quick turnaround time. They even polished the ring & my wedding band as well! I also have a one year warranty if the stone becomes loose again, which I feel speaks highly of their customer service. I definitely recommend!

I had such a wonderful experience at the jewelry doctor! I brought in three rings, two needed the…read moreprongs smoothed so they wouldn't snag on my clothes and the other the stone fell out. I shopped around before coming here and not only did they offer me a very fair price but their service was also exceptional. Everyone was so kind, patient, and knowledgeable. They took the time to explain the repair process and really paid attention to every little detail. I actually learned a lot about how intricate jewelry work really is, it's definitely not as simple as it looks! When I picked up my rings, they looked absolutely perfect. You can tell they truly care about their craftsmanship and their customers. I highly recommend this place to anyone looking for trustworthy high-quality jewelry repairs or service. I'll definitely be coming back!

I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

I've had the pleasure of working with Mory multiple times over the past year, and he consistently…read moreimpresses me with his extensive knowledge and kindness. When I got engaged and wanted to transform some additional jewels into a necklace, I immediately thought of him. Mory collaborated with me on the design, providing thoughtful recommendations that truly prioritized my vision without any pressure to upsell. You can tell he takes immense pride in his work. When he called to tell me my necklace was ready, I couldn't contain my excitement, I'm not sure who was more thrilled, him or me! Mory even went above and beyond: one of my older, cracked jewels couldn't be used, but he took the time to find a stunning emerald replacement for me. I cannot recommend Mory enough as a jeweler. With years of experience and a strong connection to the local community, he is the perfect choice if you're looking for exquisite jewelry or need someone creative to design a piece from your own stones. Mory at Real Jewelers is truly exceptional!

Amazing work this family does. Ken took one garnet bracelet…read moreand made it into three for my daughters and self to wear. Gifted the girls in Mother's Day!! They are beautiful and thoughtfully made. Ken is an artist. He will size, create and suggest a wedding ring for you. I've had many diamond rings made thru the years of living in Vienna. His wife; Maril (spelling?) is wonderful and kind and helped pick out a new wedding band. She is gorgeous & has a good eye. I have been going to them for 25 yrs and they are the best for making jewelry w/ super ideas, and their show room is full. ..... Love this jewelry store and it is worth the drive. Never pressured into buying - Gorgeous choices. Good parking.

Friendly and helpful service ! Great place to trade in some jewelry for new pieces ! They have been…read morein business for decades and I see why! Will keep returning for sure!

Recently inherited a lot of jewelry from a beloved Aunt. She was 98 yrs. Young when she passed. She…read morehad married late in life and never had children, so my sisters and brother were her unofficial children. In the mid 1930's she began her career as an executive secretary and later took classes in accounting to widen her breadth of experience. She was a thrifty woman but also loved being a sort of fashion plate. Growing up in New York City she had been well respected in the company's she worked for and because of that and her skills she was always paid a fairly good wage. My Aunt worked officially until she was 85 yrs. old, where she volunteered for many worthy causes. Because she earned a good wage she often splurged on herself and bought real gold or silver jewelry. When she did finally get married in her mid 40, she married a wonderful man who wanted to spoil her with fine jewelry. When I received my items, I had no way to know their value. Hence how I ended up walking into Tyson's Watch and Jewelry Exchange. We were helped out by Kevin who was absolutely wonderful. I explained how I had come into these items of jewelry and since some were made as far back as the 1930's I did not know if they were worth anything. Several items I brought along did not have any markings which was standard until the mid 1960's when markings stating sterling silver or 14 karat gold. He examined them briefly, told me what he suspected and then asked to X-ray the items to verify what he thought was solid gold and silver. His suspicions were right and told me I had some very nice pieces and that if I ever wanted to sell any, they would be happy to give us a fair price. In fact on one item they even gave me a 30 day offer to buy price should I would want to sell that particular item. He explained that it being vintage and very well crafted would be very interesting to several of their customers. I thought I had been very professionally and curiously treated the whole time we were there. Kevin was a big help suggesting places to sell some of the other pieces that they would not be interested in. I felt Kevin was honest and put me at ease of having assessed all the pieces of jewelry I brought in. I could see from their display cases that they only carried the very high end jewelry and for them to make an offer on a few of my pieces made me feel I had made the right decision to go to Tysons Watch and Jewelry Exchange. I left there with some decisions to make and eyed a few pieces I would like to add to my jewelry box. For right now all these items have been put into our safe deposit box until I can make some rational decisions about selling because right now I am still too emotionally attached to them. Thank you Tysons Watch and Jewelry Exchange for all of your help.

I was skeptical after reading some of the reviews. Surprisingly it was an absolutely delightful…read moreexperience. Karen was very knowledgeable and she answered all of my questions truthfully and respectfully. I had some gold that I didn't wear anymore and a couple of purses that I haven't even taken out in years. They quoted me a great price and didn't try to low ball me. Karen was kind and patient and they actually give good returns on my items. You have to understand, this is a business, they also have to turn a profit. Sure, you can sell your items on another platform, but you will have to still pay fees and shipping costs. Karen was amazing to work with. After cleaning out my jewelry box, I surely will return again. Thank you, Karen!!