I took my Breitling watch there as the movement was losing time and the winder broke off. Fixed…read moreeverything within about a month's time once the parts came in and polished it before returning, also fixed a loose clasp on the strap. Also had them fix a diamond that has come loose on the face of my Concord watch. As always, great service, honest business, and great prices, in my opinion. *****5 stars*****

Absolutely stellar work and had a quick turn around! Certainly seeing this man again for my repairs.read more

I had a Kate Spade watch and the battery was dead so I took it here. It was a bit hard to find,…read moredown the stairs in a building behind Vienna Vintner. Service:(5/5: I waited for this to be repaired by Guido, the nice older gentleman who was working. It took about 3 minutes for him to replace the battery! Value (4/5): it was $20, which is more than I expected, but it was fast and efficient! I'd definitely recommend this business!

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Great management and amazing selection of jewelry…read more Friendly advice and detailed orientation when asking for advice. Steady maintenance of jewelry up keep.

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Straight to the point! Honest, I had a pleasant experience. They gave me options to turn my…read moremarquis into a necklace which I would enjoy. Trustworthy. Highly recommend if you have jewelry not being used...let it bling for you again.

Had a great experience here!…read more Very professional and pleasant to work with. I shopped around quite a bit and the pawn / loan rates here are much better than the other places in the area and Tyson's. Highly recommend.

This young man knew just what he was doing and I trusted him completely to fix 2 broken watches. If…read moreever I need another watch repaired, I'll head right over to Charley's Watch & Clock repair. The price was reasonable and he moved fairly quickly. 5 Stars in my book.

Joon took a lot of time to try to find a new movement for my beloved 24 year old Seiko watch…read more Unfortunately, Seiko had discontinued the movement and did not have one that would fit. I wanted to pay him for all the time he spent communicating with Seiko but he would not accept any money from me. He has helped us in the past with a ship's bell clock that we love and I know he is a very honest man. I would trust him with your precious items.

Donny and Judy have welcomed me in the most delightful way. Donny is not only an incredible expert…read morein old clocks, but he LOVES them, their history and th work he can do to improve them. Thank you so much to both of you for the long time you took to examine our 300 yo family clock. Veronique

The ultimate in clock knowledge! If you have a problem with your clock, and they can't fix it,…read moreit's time for a new one. Yes, they don't suffer fools when it comes to customer service, but if you want someone whose primary goal is fixing your timepieces, these folks are seriously top notch!!

I had such a wonderful experience at the jewelry doctor! I brought in three rings, two needed the…read moreprongs smoothed so they wouldn't snag on my clothes and the other the stone fell out. I shopped around before coming here and not only did they offer me a very fair price but their service was also exceptional. Everyone was so kind, patient, and knowledgeable. They took the time to explain the repair process and really paid attention to every little detail. I actually learned a lot about how intricate jewelry work really is, it's definitely not as simple as it looks! When I picked up my rings, they looked absolutely perfect. You can tell they truly care about their craftsmanship and their customers. I highly recommend this place to anyone looking for trustworthy high-quality jewelry repairs or service. I'll definitely be coming back!

I came to the Jewelry Doctor regarding a loose stone on my engagement ring. They were able to see…read moreme quickly & had a very quick turnaround time. They even polished the ring & my wedding band as well! I also have a one year warranty if the stone becomes loose again, which I feel speaks highly of their customer service. I definitely recommend!

I've had the pleasure of working with Mory multiple times over the past year, and he consistently…read moreimpresses me with his extensive knowledge and kindness. When I got engaged and wanted to transform some additional jewels into a necklace, I immediately thought of him. Mory collaborated with me on the design, providing thoughtful recommendations that truly prioritized my vision without any pressure to upsell. You can tell he takes immense pride in his work. When he called to tell me my necklace was ready, I couldn't contain my excitement, I'm not sure who was more thrilled, him or me! Mory even went above and beyond: one of my older, cracked jewels couldn't be used, but he took the time to find a stunning emerald replacement for me. I cannot recommend Mory enough as a jeweler. With years of experience and a strong connection to the local community, he is the perfect choice if you're looking for exquisite jewelry or need someone creative to design a piece from your own stones. Mory at Real Jewelers is truly exceptional!

I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

Family owned business in the historical district at 140 Church St. Vienna VA 22180. Have been with…read morethem 20+ years. Extremely professional, knowledgeable on everything high end jewelry. To the simplest of sizing a bracelet or a watch band to designing the utmost stunning wedding rings or personalized jewelry. Highly unique in their styles and will listen to you on your ideas of what it is you are wanting designed and will offer any additional assistance. The fact that they are a family owned, husband, wife and children, business makes it very personalized and certainly not a high pressure jewelry store. They just hit their 25th anniversary this last July 2018. Go check them out and ask for Ken. Tell them Patti Drake sent you. I think you will like their service. Highly recommended, 5 stars. Have fun!!!

Amazing work this family does. Ken took one garnet bracelet…read moreand made it into three for my daughters and self to wear. Gifted the girls in Mother's Day!! They are beautiful and thoughtfully made. Ken is an artist. He will size, create and suggest a wedding ring for you. I've had many diamond rings made thru the years of living in Vienna. His wife; Maril (spelling?) is wonderful and kind and helped pick out a new wedding band. She is gorgeous & has a good eye. I have been going to them for 25 yrs and they are the best for making jewelry w/ super ideas, and their show room is full. ..... Love this jewelry store and it is worth the drive. Never pressured into buying - Gorgeous choices. Good parking.

Recently inherited a lot of jewelry from a beloved Aunt. She was 98 yrs. Young when she passed. She…read morehad married late in life and never had children, so my sisters and brother were her unofficial children. In the mid 1930's she began her career as an executive secretary and later took classes in accounting to widen her breadth of experience. She was a thrifty woman but also loved being a sort of fashion plate. Growing up in New York City she had been well respected in the company's she worked for and because of that and her skills she was always paid a fairly good wage. My Aunt worked officially until she was 85 yrs. old, where she volunteered for many worthy causes. Because she earned a good wage she often splurged on herself and bought real gold or silver jewelry. When she did finally get married in her mid 40, she married a wonderful man who wanted to spoil her with fine jewelry. When I received my items, I had no way to know their value. Hence how I ended up walking into Tyson's Watch and Jewelry Exchange. We were helped out by Kevin who was absolutely wonderful. I explained how I had come into these items of jewelry and since some were made as far back as the 1930's I did not know if they were worth anything. Several items I brought along did not have any markings which was standard until the mid 1960's when markings stating sterling silver or 14 karat gold. He examined them briefly, told me what he suspected and then asked to X-ray the items to verify what he thought was solid gold and silver. His suspicions were right and told me I had some very nice pieces and that if I ever wanted to sell any, they would be happy to give us a fair price. In fact on one item they even gave me a 30 day offer to buy price should I would want to sell that particular item. He explained that it being vintage and very well crafted would be very interesting to several of their customers. I thought I had been very professionally and curiously treated the whole time we were there. Kevin was a big help suggesting places to sell some of the other pieces that they would not be interested in. I felt Kevin was honest and put me at ease of having assessed all the pieces of jewelry I brought in. I could see from their display cases that they only carried the very high end jewelry and for them to make an offer on a few of my pieces made me feel I had made the right decision to go to Tysons Watch and Jewelry Exchange. I left there with some decisions to make and eyed a few pieces I would like to add to my jewelry box. For right now all these items have been put into our safe deposit box until I can make some rational decisions about selling because right now I am still too emotionally attached to them. Thank you Tysons Watch and Jewelry Exchange for all of your help.

I dealt with Tysons Watch and Jewelry Exchange way back in the day. At that time Nancy was not…read moreworking there, but I'm sure glad she is now. If you are looking to work with a straight shooter see Nancy, Nancy, Nancy. Her trustworthiness is the best of the best. Do I need to say anything else? -Doc