Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage, but new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks. read more

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I brought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch. read more

Super fast and professional service! I could not be happier with just how easy and smooth the entire process was, to change my husband's watch battery. I walked in without an appointment, and had the battery replaced within 3mins - perfecto!! I will definitely be back again, next time maybe to also look at the beautiful jewellery that was on offer. read more

Arlington Watch Works - Watches Near Me - Arlington, Virginia

See all

very bad hospitality, I gave him a very fragile bracelet to appraise on sailing it when he handed it back to me crammed up And made multiple homophobic comments. read more

Amazing customer service extremely responsive. Can't wait to go to business with them again this week.

Very quick service replacing the battery in my decades-old Seiko watch. In and out in five-ten minutes. Friendly help.

Been there twice and received prompt, thorough service. Both gentlemen were super nice and very helpful.

I needed links removed from my inexpensive watch. I attempted to go to a kiosk (liberty time) in pentagon city, which yelp and reddit recommended; however, it was non-existent. Fast Fix quoted $39. I decided to use this local shop - it was $29, and I was in and out in less than 5 minutes! read more

Very quick service for two watches early in the morning! Great to have a reliable repair shop so close.

remarkably rude service from the older gentleman; the younger guy was nice, but the old dude was very condescending and arrogant. i came to pick up a watch for someone else, but i think there must be plenty of other places to go where you won't get treated like you are bothering them. i wish i could give zero stars. read more

Like a clockwork, Arlington Watch Works ... works, every time. Watch repair, watch wrist band adjustment / replacement, changing batteries, everything. A cute little shot tucked away between a restaurant and a pizza place. Easy to miss. Right on Wilson Blvd and in the busiest part of Clarendon. Conveniently located, service with a smile. read more

Arlington Watch Works - Watches Near Me - Arlington, Virginia

They put a battery in my watch, charged me $29.00 for it. It stopped working a week later. When I went back I was told they didn't give refunds. Stay away. read more

Discovered AWW was conveniently only a couple metro stops from the convention center and dropped in to see a pre-owned watch listed on their website. Ethan, was very knowledgable about Grand Seiko but essentially let the piece sell itself to me. Slept on it overnight and went back the next day to verify it was keeping good time. Slight wrinkle when I decided to buy as the box and documentation had been misplaced, preventing me from leaving with it that day -- but it was shipped to my home and arrived a few days later. Great place to find an iconic watch for your collection. read more

Watch movement and bezel insert damaged during what should have been a routine crystal replacement. Here's the full story: I brought my watch in to have a sapphire crystal installed after I scratched the original mineral crystal when it scraped against the edge of my kitchen counter. While I knew Arlington Watch Works (AWW) would likely charge more than Seiko for the crystal replacement, I wanted to support a local business. When I dropped off the watch, it was working perfectly, the movement having been serviced last summer by Seiko. When I picked up the watch, I took it home, was setting the time and noticed that the day indicator would not click past Friday. I immediately called AWW and told them of the problem, noting that the watch had been recently serviced, and they told me to bring it back. In the store, I reiterated the fact that the watch had been recently serviced and was working perfectly when I dropped it off. The younger technician told me I should send it back to Seiko as it's probably still under the post-service warranty. I responded that the watch worked when I dropped it off and now after AWWs sapphire crystal installation, it no longer works properly and that they should fix it. The AWW owner then chimed in from the back room that a crystal replacement wouldn't damage the movement. I reminded the owner that the watch worked properly when I dropped it off and now it doesn't. He, in an annoyed tone, told me to leave it and they would look at it. It's now been 2 weeks and my wife picked up the watch today after I received a text from AWW reporting "...we could not repair your timepiece and recommend sending it to the manufacturer for service...". Upon inspecting the watch, not only does the day not switch past Friday, but I now see that the bezel insert is scored with a deep gouge from about the 8 o'clock position clockwise to the 4 o'clock position. I can also see lint under the newly installed sapphire. I would also note that it is utterly ridiculous that AWW claims to not be able to fix the watch. This is a simple Seiko Turtle with a ubiquitous 4R36 movement. If they indeed don't have the skill to repair the movement, which they obviously damaged when the movement was removed for the crystal replacement, then they should have installed a new movement to make it right. I know they know this movement, because the AWW watch mods they sell use Seiko movements. So after $150 for the sapphire crystal and 5 weeks of time, I am left with a watch that can't tell what day it is, has a badly gouged bezel insert, and has visible lint under the new crystal. I expected much more from AWW and strongly recommend against taking any watch that you care about to AWW for any service. read more

Arlington Watch Works - Watches Near Me - Arlington, Virginia

The best place in the Washington DC area to repair, sell or buy a used watch. The owner Dan is absolutely the most honest and professional person. Don't hesitate to try them you won't regret it. read more

I needed the seals on my Omega replaced after I noticed moisture on the inside of the crystal. Dan advised me and was able to complete the repair on-time and at a lower final cost than his original quote. It ended up being less work than originally anticipated. Now my Omega doesn't fog up inside the crystal and works beautifully. I would definitely take my watches here for service. Dan was straightforward and good to work with. The shop is small but nice. There is a nice watch strap collection for sale at the front counter. Also, he has a decent collection of vintage luxury pieces for sale. read more

I visited the shop today excited about the vintage watches and repair expertise they advertise. I asked the owner how much a used Captain Willard he was selling was going for. He said $1200. But the particular reference retails brand new for $1300. I asked him which movement the watch had. He said "whichever movement Seiko put in it." To sum things up, the shop is unreasonably priced and the customer service is unacceptable. Don't waste your time here. It's not a serious establishment by a long shot. Given the lack of attention to detail when it comes to simple things like basic customer service and fair pricing, I'm not shocked to hear other reviewers mention the shop couldn't handle the more complicated task of watch repair properly. read more

This is the place to take a vintage seiko, and perhaps any vintage watch. I have seiko 6105-8110 "CPT Willard" diver that I bought a decade ago from the phillipines, I had it overhauled, from a barely running condition, and dial, hands, and crystal replaced. It took about 7 weeks, but the watch runs perfectly and the work is clean. It's a one man show run by a true enthusiast who cares about outcomes. There is a very impressive collection of vintage seiko for sale at the shop - the most complete I've personally seen in North America. Check it out. read more

Arlington Watch Works - SEIKO 6105 - Watches Near Me - Arlington, Virginia

Always a pleasure to converse with the owner. Since I've moved I'll always find the time to stop in. Thanks again for the battery replacement. Highly recommended ! read more

Arlington Watch Works - 72' Rolex GMT - Watches Near Me - Arlington, Virginia

See all

Dan does not stand behind his work and is rude and belligerent if he feels challenged. He literally yelled at me and accused me of trying to scam him when I expressed dissatisfaction with the work he performed on my watch. He also informed me in a threatening manner that I was being filmed as I stood in his shop. If you doubt that he would react in that manner, search his belligerent and demeaning responses to other negative reviews by his own customers. He will no doubt respond similarly to this review. read more

I had water damage to my Tag Carrera and brought it in to get fixed. The quote seemed high to me, but I didn't want to mail my watch to a repair service, and it had taken 2 weeks of leaving my watch with them to get the quote, so I left it with them to repair. Communication was not great, the time to repair was twice what I was told. When I picked it up it didn't seem right,two days later it wasn't keeping time and could not be wound. I took it back in and a few weeks later it was fixed again. Now, I have been wearing my watch intermittently over the past 2 months and have noticed that there is s smudge on the inside of the crystal and it does not keep time correctly. If you need a battery in a cheap watch, they are probably okay, but not so great at attempting to repair my $9,000 Tag. read more

Very helpful, friendly and knowledgeable ownership. Well located store with good metro access.

I stopped in a few weeks ago for a replacement pin for my Burberry chronograph. The shop is quaint and displayed a beautiful collection & range of timepieces. I returned with 5 of my favorites from over 20 years for repair and assessment. He was able to repair my best 2 pieces and gave me honest feedback on the remaining 3. He could've easily offered to repair them just to 'ring the register' but shared cost vs value. His integrity and sincere service was refreshing. I highly recommend Arlington Watch Works for sales and service. read more

Arlington Watch Works - Burberry, Movado, Coach by Movado, Seiko - Watches Near Me - Arlington, Virginia

Really disappointed. Brought in a Timex Ironman watch in excellent condition for a battery replacement. I asked if they could reseal the watch so it remained water resistant. They said they "couldn't guarantee" it would be, but that they would wet the gaskets which should keep it water resistant. I wore it once, and it didn't even get fully submerged, and water got into the watch and ruined it. Never have I had that happen before. Really frustrating. read more

Great knowledge of watches and service. Fair price for restoration of my Seiko Pogue automatic watch.

The links on my Cartier came off and clasp was slightly bent. The owner did a great job fixing it. The charges were reasonable.

I was incredibly disappointed with the service provided here, which was very surprising given how good the reviews are. The woman who helped me was not at all competent, and she created a significant scratch on the backplate of my antique Gruen. Of the four watches I brought in for service, she was only able to fix one, which only needed a new battery. She told me that she was unable to even diagnose the issue in the other three, and was unable to recommend any alternatives. I presume that the owner of the store is much more capable, but she clearly made no attempt to ask him for help. I will not be returning any time soon. read more

I have been coming to Arlington WatchWorks for several years. Bought a nice Omega Speedmaster which gave years of excellent service without any problems. He bought it back from me when I did not need it anymore. I actually picked up a cool Arlington Watch Works diver's watch that they make in house. I highly recommend Dan for watch advice, watches, and repairs. read more

I am elderly with vision problems and needed a watch strap replacement for my great old MOVADO, DARED to drive and park by myself in Clarendon, finally relatives from NH VISITED and took me to ARLINGTON WATCH WORKS where a very kind and highly competent Dan Sabouni took measurements and fitted me with a new leather strap, I was amazed with his very competent manner and reasonable price SINCE WEEKS BEFORE I VISITED A PLACE CLOSE to my home and the guy charged me TWICE AS MUCH NEVER TOOK MEASUREMENTS STRAP PIECE BROKE NEXT DAY which I totally returned and vowed never to visit again thank you Dan, I inherited some old watches from Europe will visit him again, how wonderful to find a truly honest competent artisan read more

5 stars for an excellent watch repair service. My wife and I were looking for somewhere in the area that could fix our vintage Omega Seamaster without breaking the bank. After looking through Yelp reviews and asking around, we came upon Arlington Watch Works. Located in a little shop on Wilson Boulevard across from the Clarendon Metro Station, Arlington Watch Works is a former Georgetown-based shop owned by a gentleman named Dan. My wife dropped off our watch to Dan and subsequently received an estimate. Since I wasn't sure if the estimate was good or bad, I went back to the shop to pick up the watch and check with other repair shops. I walked into the shop and Dan greeted me while simultaneously ringing up another customer. I looked around his shop (which is full of watches on display) as he finished his sale and then spoke with him about the repair. He gave me some background on the particular watch, the repair involved, and the status of the repair market. He then gave me back the watch and welcomed me to come back by the end of the year if I wanted the repair and he would honor the quote. After checking around to a couple other shops, I realized the Arlington Watch Works had offered both the best price and the most straightforward and thorough explanation of the repair. I went back to the shop and Dan instantly recognized me. He even pulled out a monthly watch magazine he gets and showed me that the watch had become quite a popular item, which was really fun to see. I dropped off the watch with him and he told me it would be about 6 weeks for the repair due to the scarcity of parts. I said that sounded good and headed out. About 5 to 6 weeks later, I received a text message from the shop saying the watch was ready. I stopped in a week later and Dan once again almost instantly recognized me. I noticed his interaction with other customers, even on small wristband adjustments, was the same way, which really shows he understands how to provide great customer service. He proceeded to bring out the watch (after looking for it for a bit), give me directions on how it works, charge my card, and send me on my merry way. Overall, Arlington Watch Works provided me with great customer service and an excellent repair for a very fair price. If you are looking to have your watch serviced, you should definitely give this spot a try. read more

Dropped by after hearing they had the best selection of vintage watches in the Washington area. There was indeed a nice selection, but it was commensurate with the size of the space. The owner was pleasant and knowledgeable, but when asked about servicing a vintage watch, he quoted high while directing me toward referrals from a well known national horological society... altogether a very tarof way of telling me he wasn't interested in the job. I get it now -- they have their niche, and hope to check their inventory from time to time. read more

I can't say enough about Arlington Watch Works -- neither the excellent, consistently above-and-beyond service, nor the amazing fact that we have such as person as Dan, a certified Omega watchmaker, at our disposal right here in Arlington. No need to run into the District or to the watch place at Pentagon City; Dan can do it all, and with a smile, and at a fair price, and while having really interesting conversations with you as well! He is an expert and will educate you (if you are interested) about your watchpiece. In fact, he got it working again for a while, but warned me that if it stopped again, I would have to get repair done. And now that it is done, I'm kind of bummed, because it's such a pleasure to see Dan! I'll have to stop in sometime to see what his latest thoughts are. But in the meantime, if the battery goes on my other watch, I know where to get it replaced, no question! Thanks, Dan -- I'll see you in the hood! read more

Always great service and fair prices. I get my watches serviced here and batteries changed. Sad they moved to McClean as they were just around the corner from me but will seek them out when the "time" comes again. read more

Quick turnaround. Reasonable prices. Amazing service. Brought in five watches to replace batteries. Fixed them in two hours. They look better when they were returned to me! read more

Dan, the owner, is the man. He's incredibly knowledgeable about vintage watches, and I've had him work on my 60s era Rolex before and he's done impeccable work. While I'm sure he's great for getting a new battery installed in your quartz watch, that's a bit like asking a Ferrari mechanic to do an oil change on a Civic. For anyone with vintage mechanical watches in the area, I'd strongly recommend him for your service needs. read more

I was looking for a new Watch Repair store, since the one I was going to for years closed during the COVID shutdown. Looking at Yelp, I found Arlington Watch Works. I tend to ask for quotes since my first and last encounter with that repair place in Pentagon Mall. I went onto their website and wanted to get a quote to replace 2 of my watch's batteries. Within minutes, Dan responded and gave me a quote. This morning I went to the shop, took both watches in to replace the batteries, and went off to a meeting. I returned shortly after 1 pm, and both watches were ready. They have some amazing watches on display, some of which, I have been looking for. If you want a no-hassle experience with amazing service, Arlington Watch Works is for you. read more

This is the only place I'll go to now for watch repairs. I needed a battery replaced a few months ago, and found that this shop is in Clarendon near my office. He's a professional. A watchmaker who knows his trade. Since then, I've been back to repair watch bands, resize watch bands, and more. He also has a cool display of old watches. If you want a pro working on your watch, this is the guy. read more

Arlington Watch Works - Watches Near Me - Arlington, Virginia

2021 is in business & answering phone. Storefront small, clean interior, small seating area. Courteous, businesslike, competent, ethical. Very impressed! Story: Favorite watch's battery stopped in midst of pandemic, & had to buy a new watch to tide me over. Brought in my watch in only to have him say the battery was fine, the watch had just stopped momentarily, possibly because it was an old watch, recommended sending to manufacturers for repairs if needed. He adjusted the metal watch strap to fit perfectly, and had a black metal watch strap that fit my new watch, adjusted it too, good fit. Prefer the click convenience of the metal bands Vs straps. Reasonable prices, unlike jewelry stores. Delighted. read more

Dan was super friendly and highly efficient. Changed my watch battery out in 5 minutes and even set the time and date. All at a fair price, couldn't ask for anything more. You'll be super glad you came here, just as I was, and you'll be supporting a locally owned small business! read more

I had a very negative experience here. I came in with two Bulova watches that needed servicing, one needed a battery and a new strap. The other, just needed a battery. I was told, to send them back to Bulova, and there was nothing more he could do. I am under the impression that because of the color of my skin and the state of my watches, he believed they were stolen and refused to work on them. Their website clearly lists all of their services and the brands they work with, Bulova is one of them. Anyway, terrible experience here, it's 2022, and things like this still occur, shame on you. read more